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    • 3. 发明申请
    • INTELLIGENT COMMUNICATIONS NETWORKS
    • 智能通信网络
    • WO1996004743A1
    • 1996-02-15
    • PCT/GB1995001851
    • 1995-08-04
    • BRITISH TELECOMMUNICATIONS PUBLIC LIMITED COMPANYTAYLOR, Andrew, PaxtonHOLLYWOOD, Steven
    • BRITISH TELECOMMUNICATIONS PUBLIC LIMITED COMPANY
    • H04M03/42
    • H04M3/487H04M3/382H04M3/4228H04M3/533H04Q3/0029H04Q2213/1313H04Q2213/13517H04Q2213/13526H04Q2213/13546
    • A service node is described for use in an intelligent communications network for providing services for customers. The node comprises service defining means arranged to define a plurality of services; a plurality of resources each arranged to generate speech announcements in response to receipt of respective command signals and to provide an announcement finished signal when each generated speech announcement has finished being generated; a switch arranged to connect the resources to incoming calls routed by the network to the service node; and controlling means arranged to respond to such incoming calls to place details of the calls in corresponding service queues, to receive from the service defining means (a) a reserve resource request signal for reservation of a resource in respect of a call whose details have been passed to the service defining means by the controlling means from the top of a service queue, thereby associating the call with the service defining means, and in response to reserve a free one of the resources, (b) a connection request signal for the reserved resource to be connected to the call and in response to control the switch accordingly, (c) a command signal for the reserved resource to generate a corresponding speech announcement and in response to send the command signal to the reserved resource, (d) a signal for disassociating the service defining means from the call and in response to store the current details of the call, (e) a signal indicating that the service defining means is ready to handle another call and in response to pass to the service defining means the call then at the top of that service queue, and to receive from a reserved resource an announcement finished signal and in response to update the details of the corresponding call and to pass the updated details from store to the bottom of the corresponding service queue.
    • 描述了用于在智能通信网络中为客户提供服务的服务节点。 该节点包括被设置为定义多个服务的服务定义装置; 多个资源,每个资源被配置为响应于接收到相应的命令信号而产生语音通知,并且当每个生成的语音通知已经被生成时,提供通知结束信号; 布置成将资源连接到由所述网络路由到所述服务节点的呼入的交换机; 以及控制装置,被配置为响应于这样的呼入,将呼叫的细节放在相应的服务队列中,从服务定义装置(a)接收用于预留资源的备用资源请求信号 通过控制装置从服务队列的顶部传递到服务定义装置,从而将呼叫与服务定义装置相关联,并且响应于保留空闲的资源之一,(b)用于保留的连接请求信号 (c)用于保留资源的命令信号以产生相应的语音通知,并且响应于向保留的资源发送命令信号,(d)信号 用于将所述服务定义装置与所述呼叫分离并且响应于存储所述呼叫的当前细节,(e)指示所述服务定义装置准备好的信号 另一个呼叫,并且响应于传递到服务定义意味着在该服务队列的顶部的呼叫,并且从保留资源接收通知完成信号并且响应于更新对应呼叫的细节并通过 从商店更新到相应服务队列底部的细节。