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1. 发明申请

WO2011097097A1 PORTABLE CONTINUITY OBJECT 审中-公开
标题翻译：便携式连续性对象
公开(公告)号：WO2011097097A1
公开(公告)日：2011-08-11
申请号：PCT/US2011/022568
申请日：2011-01-26
申请人： GENESYS TELECOMMUNICATIONS LABORATORIES, INC. , FEDOROV, Sergey , GILULA, Mikhail , BARNES, Derek
发明人： FEDOROV, Sergey , GILULA, Mikhail , BARNES, Derek
IPC分类号： H04M3/523
CPC分类号： H04M3/523 , H04M2203/404 , H04M2203/551 , H04M2203/552
摘要： A method for providing continuity over a series of transactions is provided, comprising the steps of (a) creating a Portable Continuity Object (PCO) as a defined digital package by an instance of PCO software executing on a computerized appliance also capable of communication transaction; (b) providing identity of a person, an address of a communication device and a continuity context in the PCO; (c) sharing the PCO in related transactions, with the PCO updated with information concerning individual transactions by digital equipment enhanced with an instance of PCO software; and (d) providing context continuity in succeeding transactions by accessing the PCO by one or both parties to a transaction.
摘要翻译：提供了一种用于在一系列交易中提供连续性的方法，包括以下步骤：（a）通过在能够进行通信交易的计算机化设备上执行的PCO软件的实例来创建作为定义的数字包的便携式连续性对象（PCO）; （b）提供个人的身份，通讯设备的地址以及PCO的连续性上下文; （c）在相关交易中分享PCO，PCO更新了具有PCO软件实例增强的数字设备的个人交易信息; 以及（d）通过一次或双方的交易访问PCO，为后续交易提供上下文连续性。

2. 发明申请

WO2011050028A1 MULTIMEDIA COMMUNICATIONS CENTRE WITH NON-VOICE CONSULT SESSION BETWEEN TWO AGENTS DURING CALL IN PROGRESS 审中-公开
标题翻译：多媒体通信中心在电话会议期间在两个代理商之间举行非声音通话会议
公开(公告)号：WO2011050028A1
公开(公告)日：2011-04-28
申请号：PCT/US2010/053323
申请日：2010-10-20
申请人： GENESYS TELECOMMUNICATIONS LABORATORIES, INC. , FEDOROV, Sergey
发明人： FEDOROV, Sergey
IPC分类号： H04M3/51 , H04M3/58 , H04L29/06
CPC分类号： H04L65/4007 , H04L65/1006 , H04L65/1053 , H04L65/1069 , H04L65/1089 , H04L65/1093 , H04L65/403 , H04M3/51 , H04M3/5158 , H04M3/58 , H04M7/006 , H04M2203/404
摘要： The application relates to call centres which have evolved into multimedia communications centres where agents using a variety of real-time media to handle service and sales requests. Certain types of outbound campaigns require that a voice call which has been established between a first agent, referred to as campaign agent, and the called party, referred to a "caller" in the application, has to be transferred to a second agent, referred to as sales agent, to finish call processing. However, in the state-of the art the problem exists that the caller is placed on hold which increases the likelihood that the caller drops out of the call hold queue. This problem is solved by the present application in that the first and second agent establish a SIP session in an alternate media (509) such as an instant message session, a chat session, or a file sharing session and exchange information about the call. Subsequently, a call is established between the caller and the second agent (213) or the initial call is transferred to the second agent (512).
摘要翻译：该应用程序涉及已发展成为多媒体通信中心的呼叫中心，其中代理使用各种实时媒体来处理服务和销售请求。某些类型的出站活动要求在第一代理（称为活动代理）和被叫方之间建立的语音呼叫（在该应用中称为“呼叫者”）必须被转移到第二代理作为销售代理，完成呼叫处理。然而，在最先进的技术中，存在呼叫者被置于保持状态的问题，这增加了呼叫者从呼叫保持队列中脱离的可能性。这个问题由本申请解决，因为第一和第二代理程序在例如即时消息会话，聊天会话或文件共享会话的替代媒体（509）中建立SIP会话并且交换关于该呼叫的信息。随后，在呼叫者和第二代理（213）之间建立呼叫，或者将初始呼叫转移到第二代理（512）。

3. 发明申请

WO2017019919A1 SYSTEM AND METHOD FOR DYNAMIC CALL DIVERSION 审中-公开
标题翻译：用于动态呼叫分析的系统和方法
公开(公告)号：WO2017019919A1
公开(公告)日：2017-02-02
申请号：PCT/US2016/044596
申请日：2016-07-28
申请人： GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
发明人： BELL, Cliff , STOOPS, Daniel , FEDOROV, Sergey , RISTOCK, Herbert Willi Artur , BEILIS, David , LEE-KWEN, Adrian
IPC分类号： H04W4/16 , H04W4/12 , H04W12/06 , H04W80/10 , H04W80/12 , H04W88/18
CPC分类号： H04M3/5235 , H04L63/0853 , H04M3/5166 , H04W4/14 , H04W12/06
摘要： A system includes a contact center to provide an interaction between a customer and an agent workstation of the contact center. A contact center network connects a call from a mobile device to an interactive voice response application. A mobile engagement platform collect authentication information from the mobile device to authenticate a customer using the mobile device. A short message service platform sends a link to connect the mobile device to a mobile application. The mobile engagement server authenticates the customer of the mobile device for the mobile application based on the collected authentication information.
摘要翻译：系统包括联络中心，以提供客户与联络中心的代理工作站之间的交互。联络中心网络将来自移动设备的呼叫连接到交互式语音应答应用。移动互动平台从移动设备收集认证信息，以使用移动设备认证客户。短消息服务平台发送链接以将移动设备连接到移动应用。移动参与服务器基于收集的认证信息来认证用于移动应用的移动设备的客户。

4. 发明申请

WO2016054110A1 PATTERN-CONTROLLED AUTOMATED MESSAGING SYSTEM 审中-公开
标题翻译：图形控制自动发送系统
公开(公告)号：WO2016054110A1
公开(公告)日：2016-04-07
申请号：PCT/US2015/053038
申请日：2015-09-29
申请人： GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
发明人： FEDOROV, Sergey , RISTOCK, Herbert W.A.
IPC分类号： H04M3/493 , H04M11/06
CPC分类号： H04L51/02
摘要： A system has a router connected to one or more channels, a server connected to the network having a processor coupled to at least one data repository and software executing on the processor, and one or more templates, each template dedicated to a particular objective and comprising one or more representations of data related to the objective of the template, and required to accomplish the objective. Upon receipt of a transaction from a sender, the router routes the transaction to the server, which determines an objective for the transaction, selects the template dedicated to the determined objective, compares input from the transaction against the one or more representations of data, matches input data to the data representations, determines when and if all data representations are satisfied, and stores in the data repository the matched input data associated with the data representations and with the sender.
摘要翻译：系统具有连接到一个或多个信道的路由器，连接到网络的服务器，其具有耦合到至少一个数据仓库的处理器和在处理器上执行的软件，以及一个或多个模板，每个模板专用于特定目的，并且包括与模板的目标相关的数据的一个或多个表示，并且是完成目标所必需的。在从发送方接收到交易之后，路由器将交易路由到服务器，该服务器确定交易的目标，选择专用于确定的目标的模板，将交易的输入与数据的一个或多个表示，匹配将数据输入数据表示，确定何时以及是否满足所有数据表示，并在数据存储库中存储与数据表示相关联的匹配输入数据和发送方。

5. 发明申请

WO2010147765A1 SYSTEM AND METHODS FOR SCHEDULING AND OPTIMIZING INBOUND CALL FLOW TO A CALL CENTER 审中-公开
标题翻译：用于调度和优化传入呼叫中心的呼叫流的系统和方法
公开(公告)号：WO2010147765A1
公开(公告)日：2010-12-23
申请号：PCT/US2010/037287
申请日：2010-06-03
申请人： GENESYS TELECCOMMUNICATIONS LABORATORIES, INC. , ANISIMOV, Nikolay , FEDOROV, Sergey , RISTOCK, Herbert
发明人： ANISIMOV, Nikolay , FEDOROV, Sergey , RISTOCK, Herbert
IPC分类号： G06Q10/00
CPC分类号： H04M3/523 , G06Q10/10
摘要： A method for providing inbound call reservations to a communication center has steps for monitoring service access points into the communication center by reservation software executing from a machine-readable medium, evaluating communicators and potential communicators, and issuing invitations for reserved communication sessions to qualified communicators and potential communicators, the reserved times coordinated according to data pertaining to predicted communication load and resource availability statistics.
摘要翻译：用于向通信中心提供入站呼叫预留的方法具有通过从机器可读介质执行的预约软件监视到通信中心的服务接入点的步骤，评估通信者和潜在通信者，以及向合格的通信者发出保留的通信会话的邀请，潜在的通信者，根据预测的通信负载和资源可用性统计数据进行协调的保留时间。

6. 发明申请

WO2006034392A2 THERAPEUTIC QUINONES 审中-公开
标题翻译：治疗性醌
公开(公告)号：WO2006034392A2
公开(公告)日：2006-03-30
申请号：PCT/US2005/033956
申请日：2005-09-22
申请人： REGENTS OF THE UNIVERSITY OF MINNESOTA , PACIFIC INSTITUTE OF BIOORGANIC CHEMISTRY , FEDOROV, Sergey , BODE, Ann, M. , DONG, Zigang , RADCHENKO, Oleg , SHUBINA, Larisa , STONIK, Valentin
发明人： FEDOROV, Sergey , BODE, Ann, M. , DONG, Zigang , RADCHENKO, Oleg , SHUBINA, Larisa , STONIK, Valentin
IPC分类号： A61K31/704
CPC分类号： A61K31/704 , A61K31/122
摘要： The present invention provides quinone and hydroquinone compounds that have, for example, anti-cancer activity.
摘要翻译：本发明提供具有例如抗癌活性的醌和氢醌化合物。

7. 发明申请

WO2006034392A3 THERAPEUTIC QUINONES 审中-公开
公开(公告)号：WO2006034392A3
公开(公告)日：2006-03-30
申请号：PCT/US2005/033956
申请日：2005-09-22
申请人： REGENTS OF THE UNIVERSITY OF MINNESOTA , PACIFIC INSTITUTE OF BIOORGANIC CHEMISTRY , FEDOROV, Sergey , BODE, Ann, M. , DONG, Zigang , RADCHENKO, Oleg , SHUBINA, Larisa , STONIK, Valentin
发明人： FEDOROV, Sergey , BODE, Ann, M. , DONG, Zigang , RADCHENKO, Oleg , SHUBINA, Larisa , STONIK, Valentin
IPC分类号： A61K31/121
摘要： The present invention provides quinone and hydroquinone compounds that have, for example, anti-cancer activity.

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