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1. 发明申请

WO2009086271A1 METHODS AND SYSTEMS FOR PROPAGATING STATISTICS BETWEEN FEDERATED CONTACT CENTER SITES USING PROXY DATA SERVERS 审中-公开
标题翻译：使用代理数据服务器在联合中心站点之间传播统计信息的方法和系统
公开(公告)号：WO2009086271A1
公开(公告)日：2009-07-09
申请号：PCT/US2008/087955
申请日：2008-12-22
申请人： GENESYS TELECOMMUNICATIONS LABORATORIES, INC. , FEDOROV, Sergey, I. , RISTOCK, Herbert, Willi Artur
发明人： FEDOROV, Sergey, I. , RISTOCK, Herbert, Willi Artur
IPC分类号： H04L12/26 , H04M3/523 , H04L29/08
CPC分类号： H04L47/122 , H04L41/06 , H04L41/5064 , H04L45/08 , H04M3/5237 , H04M2201/10 , H04M2201/36
摘要： A routing system includes a router, a statistics server (Stat Server) coupled to the router, receiving, processing and storing statistics related to event handling, and providing information regarding the statistics for use by routing intelligence in the router, and a first proxy data server coupled to the Stat Server and to a second proxy data server at a remote contact center over a network. The system is characterized in that the Stat Server receives event statistics regarding the local queue, and through the coupled first and second proxy data servers, event statistics regarding the remote queue, provides information related to the statistics to the router, and the router determines to route incoming events to local queue or to the remote queue based on the information provided.
摘要翻译：路由系统包括路由器，与路由器相连的统计服务器（Stat Server），接收，处理和存储与事件处理相关的统计信息，以及提供关于通过路由智能的路由器使用的统计信息以及第一代理数据服务器连接到Stat Server，并通过网络连接到远程联络中心的第二代理数据服务器。该系统的特征在于Stat Server接收到关于本地队列的事件统计信息，并且通过耦合的第一和第二代理数据服务器，关于远程队列的事件统计信息，向路由器提供与统计信息相关的信息，并且路由器确定为基于所提供的信息将传入事件路由到本地队列或远程队列。

2. 发明申请

WO2006034392A3 THERAPEUTIC QUINONES 审中-公开
公开(公告)号：WO2006034392A3
公开(公告)日：2006-03-30
申请号：PCT/US2005/033956
申请日：2005-09-22
申请人： REGENTS OF THE UNIVERSITY OF MINNESOTA , PACIFIC INSTITUTE OF BIOORGANIC CHEMISTRY , FEDOROV, Sergey , BODE, Ann, M. , DONG, Zigang , RADCHENKO, Oleg , SHUBINA, Larisa , STONIK, Valentin
发明人： FEDOROV, Sergey , BODE, Ann, M. , DONG, Zigang , RADCHENKO, Oleg , SHUBINA, Larisa , STONIK, Valentin
IPC分类号： A61K31/121
摘要： The present invention provides quinone and hydroquinone compounds that have, for example, anti-cancer activity.

3. 发明申请

WO2010147765A1 SYSTEM AND METHODS FOR SCHEDULING AND OPTIMIZING INBOUND CALL FLOW TO A CALL CENTER 审中-公开
标题翻译：用于调度和优化传入呼叫中心的呼叫流的系统和方法
公开(公告)号：WO2010147765A1
公开(公告)日：2010-12-23
申请号：PCT/US2010/037287
申请日：2010-06-03
申请人： GENESYS TELECCOMMUNICATIONS LABORATORIES, INC. , ANISIMOV, Nikolay , FEDOROV, Sergey , RISTOCK, Herbert
发明人： ANISIMOV, Nikolay , FEDOROV, Sergey , RISTOCK, Herbert
IPC分类号： G06Q10/00
CPC分类号： H04M3/523 , G06Q10/10
摘要： A method for providing inbound call reservations to a communication center has steps for monitoring service access points into the communication center by reservation software executing from a machine-readable medium, evaluating communicators and potential communicators, and issuing invitations for reserved communication sessions to qualified communicators and potential communicators, the reserved times coordinated according to data pertaining to predicted communication load and resource availability statistics.
摘要翻译：用于向通信中心提供入站呼叫预留的方法具有通过从机器可读介质执行的预约软件监视到通信中心的服务接入点的步骤，评估通信者和潜在通信者，以及向合格的通信者发出保留的通信会话的邀请，潜在的通信者，根据预测的通信负载和资源可用性统计数据进行协调的保留时间。

4. 发明申请

WO2006034392A2 THERAPEUTIC QUINONES 审中-公开
标题翻译：治疗性醌
公开(公告)号：WO2006034392A2
公开(公告)日：2006-03-30
申请号：PCT/US2005/033956
申请日：2005-09-22
申请人： REGENTS OF THE UNIVERSITY OF MINNESOTA , PACIFIC INSTITUTE OF BIOORGANIC CHEMISTRY , FEDOROV, Sergey , BODE, Ann, M. , DONG, Zigang , RADCHENKO, Oleg , SHUBINA, Larisa , STONIK, Valentin
发明人： FEDOROV, Sergey , BODE, Ann, M. , DONG, Zigang , RADCHENKO, Oleg , SHUBINA, Larisa , STONIK, Valentin
IPC分类号： A61K31/704
CPC分类号： A61K31/704 , A61K31/122
摘要： The present invention provides quinone and hydroquinone compounds that have, for example, anti-cancer activity.
摘要翻译：本发明提供具有例如抗癌活性的醌和氢醌化合物。

5. 发明申请

WO2013003736A1 POSTERIOR INSERTION INSTRUMENT FOR AN EXPANDABLE SUPPORT DEVICE 审中-公开
标题翻译：用于可扩展支持设备的后置插入式仪器
公开(公告)号：WO2013003736A1
公开(公告)日：2013-01-03
申请号：PCT/US2012/044959
申请日：2012-06-29
申请人： BLACKSTONE MEDICAL, INC. , FEDOROV, Sergey A. , LI, Nelson
发明人： FEDOROV, Sergey A. , LI, Nelson
IPC分类号： A61B17/88
CPC分类号： A61F2/4465 , A61F2/44 , A61F2/4611 , A61F2002/30331 , A61F2002/30354 , A61F2002/30367 , A61F2002/30372 , A61F2002/30373 , A61F2002/3038 , A61F2002/30405 , A61F2002/30433 , A61F2002/30472 , A61F2002/30489 , A61F2002/30509 , A61F2002/30523 , A61F2002/30551 , A61F2002/30556 , A61F2002/30579 , A61F2002/30593 , A61F2002/30596 , A61F2002/30598 , A61F2002/30601 , A61F2002/30818 , A61F2002/4627 , A61F2310/00017 , A61F2310/00023 , A61F2310/00029 , A61F2310/00071
摘要： An insertion instrument for inserting an expandable support device, where the insertion instrument includes an actuator device operable to rotate a component of an expandable support device to a rotated position, such that the rotation to the rotated position of the expandable support device causes a first longitudinally extending member of the expandable support device to be longitudinally fixed. The insertion instrument also includes a hollow body, where the hollow body includes a removable gear device or a removable screw driver device. The removable gear device is configurable to cause a first longitudinally extending member of expandable support device to longitudinally extend in a direction away from the center of the expandable support device. The removable screw driver device is configurable to insert a screw into the expandable support device to lock the rotated position into place.
摘要翻译：一种用于插入可扩展支撑装置的插入器械，其中所述插入器械包括致动器装置，所述致动器装置可操作以将可扩张支撑装置的部件旋转到旋转位置，使得到所述可扩张支撑装置的旋转位置的旋转导致第一纵向可扩展支撑装置的延伸构件被纵向固定。插入仪器还包括中空体，其中空心体包括可移除的齿轮装置或可拆卸的螺丝刀装置。可拆卸齿轮装置可配置成使可扩展支撑装置的第一纵向延伸构件在远离可扩展支撑装置的中心的方向上纵向延伸。可拆卸螺丝刀装置可配置成将螺钉插入可扩展支撑装置中以将旋转位置锁定到位。

6. 发明申请

WO2011097097A1 PORTABLE CONTINUITY OBJECT 审中-公开
标题翻译：便携式连续性对象
公开(公告)号：WO2011097097A1
公开(公告)日：2011-08-11
申请号：PCT/US2011/022568
申请日：2011-01-26
申请人： GENESYS TELECOMMUNICATIONS LABORATORIES, INC. , FEDOROV, Sergey , GILULA, Mikhail , BARNES, Derek
发明人： FEDOROV, Sergey , GILULA, Mikhail , BARNES, Derek
IPC分类号： H04M3/523
CPC分类号： H04M3/523 , H04M2203/404 , H04M2203/551 , H04M2203/552
摘要： A method for providing continuity over a series of transactions is provided, comprising the steps of (a) creating a Portable Continuity Object (PCO) as a defined digital package by an instance of PCO software executing on a computerized appliance also capable of communication transaction; (b) providing identity of a person, an address of a communication device and a continuity context in the PCO; (c) sharing the PCO in related transactions, with the PCO updated with information concerning individual transactions by digital equipment enhanced with an instance of PCO software; and (d) providing context continuity in succeeding transactions by accessing the PCO by one or both parties to a transaction.
摘要翻译：提供了一种用于在一系列交易中提供连续性的方法，包括以下步骤：（a）通过在能够进行通信交易的计算机化设备上执行的PCO软件的实例来创建作为定义的数字包的便携式连续性对象（PCO）; （b）提供个人的身份，通讯设备的地址以及PCO的连续性上下文; （c）在相关交易中分享PCO，PCO更新了具有PCO软件实例增强的数字设备的个人交易信息; 以及（d）通过一次或双方的交易访问PCO，为后续交易提供上下文连续性。

7. 发明申请

WO2011050028A1 MULTIMEDIA COMMUNICATIONS CENTRE WITH NON-VOICE CONSULT SESSION BETWEEN TWO AGENTS DURING CALL IN PROGRESS 审中-公开
标题翻译：多媒体通信中心在电话会议期间在两个代理商之间举行非声音通话会议
公开(公告)号：WO2011050028A1
公开(公告)日：2011-04-28
申请号：PCT/US2010/053323
申请日：2010-10-20
申请人： GENESYS TELECOMMUNICATIONS LABORATORIES, INC. , FEDOROV, Sergey
发明人： FEDOROV, Sergey
IPC分类号： H04M3/51 , H04M3/58 , H04L29/06
CPC分类号： H04L65/4007 , H04L65/1006 , H04L65/1053 , H04L65/1069 , H04L65/1089 , H04L65/1093 , H04L65/403 , H04M3/51 , H04M3/5158 , H04M3/58 , H04M7/006 , H04M2203/404
摘要： The application relates to call centres which have evolved into multimedia communications centres where agents using a variety of real-time media to handle service and sales requests. Certain types of outbound campaigns require that a voice call which has been established between a first agent, referred to as campaign agent, and the called party, referred to a "caller" in the application, has to be transferred to a second agent, referred to as sales agent, to finish call processing. However, in the state-of the art the problem exists that the caller is placed on hold which increases the likelihood that the caller drops out of the call hold queue. This problem is solved by the present application in that the first and second agent establish a SIP session in an alternate media (509) such as an instant message session, a chat session, or a file sharing session and exchange information about the call. Subsequently, a call is established between the caller and the second agent (213) or the initial call is transferred to the second agent (512).
摘要翻译：该应用程序涉及已发展成为多媒体通信中心的呼叫中心，其中代理使用各种实时媒体来处理服务和销售请求。某些类型的出站活动要求在第一代理（称为活动代理）和被叫方之间建立的语音呼叫（在该应用中称为“呼叫者”）必须被转移到第二代理作为销售代理，完成呼叫处理。然而，在最先进的技术中，存在呼叫者被置于保持状态的问题，这增加了呼叫者从呼叫保持队列中脱离的可能性。这个问题由本申请解决，因为第一和第二代理程序在例如即时消息会话，聊天会话或文件共享会话的替代媒体（509）中建立SIP会话并且交换关于该呼叫的信息。随后，在呼叫者和第二代理（213）之间建立呼叫，或者将初始呼叫转移到第二代理（512）。

8. 发明申请

WO2006034392A9 THERAPEUTIC QUINONES 审中-公开
公开(公告)号：WO2006034392A9
公开(公告)日：2006-06-15
申请号：PCT/US2005033956
申请日：2005-09-22
申请人： UNIV MINNESOTA , PACIFIC INST OF BIOORG CHEMIST , FEDOROV SERGEY , BODE ANN M , DONG ZIGANG , RADCHENKO OLEG , SHUBINA LARISA , STONIK VALENTIN
发明人： FEDOROV SERGEY , BODE ANN M , DONG ZIGANG , RADCHENKO OLEG , SHUBINA LARISA , STONIK VALENTIN
IPC分类号： A61K31/704
CPC分类号： A61K31/704 , A61K31/122
摘要： The present invention provides quinone and hydroquinone compounds that have, for example, anti-cancer activity.

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