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1. 发明授权

US06720967B1 Method and apparatus for displaying work flow information 有权
标题翻译：显示工作流程信息的方法和装置
公开(公告)号：US06720967B1
公开(公告)日：2004-04-13
申请号：US09516088
申请日：2000-03-01
申请人： Kenneth Charles Cox , Lichan Hong , Vladimir Nepustil , Paul L Richman
发明人： Kenneth Charles Cox , Lichan Hong , Vladimir Nepustil , Paul L Richman
IPC分类号： G06F314
CPC分类号： G06Q10/06
摘要： A workflow display system in accordance with the principles of the present invention includes an output device, such as a cathode ray tube (CRT), liquid crystal display (LCD), or other display device and a display controller. The display controller and display operate in concert to display graphical images that are representative of workflow information. Textual information may also be displayed. Such a display may employ the size, color, and number of glyphs to represent the number of work units in one or more work states. Other display characteristics, such as patterns, flashing, or other such visual queues may also be employed to convey information about workflow in a manner which is readily comprehensible. For example, in a telephone contact and fulfillment center application, the size and/or number of circles may indicate the number of waiting calls in a given state.
摘要翻译：根据本发明的原理的工作流显示系统包括诸如阴极射线管（CRT），液晶显示器（LCD）或其它显示装置和显示控制器的输出装置。显示控制器和显示器一致地显示代表工作流信息的图形图像。也可以显示文本信息。这样的显示器可以使用字形的大小，颜色和数量来表示在一个或多个工作状态下的工作单元的数量。还可以采用诸如图案，闪烁或其它这样的视觉队列的其他显示特征来以容易理解的方式来传达关于工作流的信息。例如，在电话联络和履行中心应用中，圆圈的大小和/或数量可以指示给定状态下的等待呼叫的次数。

2. 发明授权

US06972761B1 Method and apparatus for monitoring work center operations 有权
标题翻译：监测工作中心操作的方法和装置
公开(公告)号：US06972761B1
公开(公告)日：2005-12-06
申请号：US09634158
申请日：2000-08-09
申请人： Kenneth Charles Cox , Lichan Hong , Vladimir Nepustil , Paul L. Richman
发明人： Kenneth Charles Cox , Lichan Hong , Vladimir Nepustil , Paul L. Richman
IPC分类号： G06T11/20 , H04M3/51
CPC分类号： H04M3/51 , G06T11/206 , H04M3/5175
摘要： A work center monitoring system includes an output device, such as a cathode ray tube (CRT), liquid crystal display (LCD), or other display device and a display controller. The controller formats work center information to be displayed on the output device as single-valued and multi-valued display segments. Each segment displays information related to work center activities, which may be categorized as various skills. The displays may be provided to a work center supervisor to assist in the management of a work center, such as a contact and fulfillment center. Current and historical values of the parameters may be displayed, simultaneously, or in sequence. The values of the displayed parameters may be different types, such as any of a variety of numerical representations which might represent the number of calls in one or more queues, or the oldest call in a queue, for example. The values may be indicative of the elapsed time for servicing the oldest call in a queue, or other indications of time. The information being displayed may derive from a number of sources such as a work center management database, directly from a call management system, or from some other source. In accordance with the principles of the invention, the displayed parameter representations include indicia of “permissible” parameter values. One such indicator might be an “I-beam” glyph that indicates the highest and lowest acceptable values for a particular parameter. The area immediately surrounding such an “I-beam” glyph may include further indicia, such as graduated zones of acceptability.
摘要翻译：工作中心监视系统包括诸如阴极射线管（CRT），液晶显示器（LCD）或其它显示装置和显示控制器的输出装置。控制器将工作中心信息格式化，以在输出设备上显示为单值和多值显示段。每个细分显示与工作中心活动相关的信息，可分为各种技能。显示器可以被提供给工作中心主管以帮助管理诸如联系和履行中心的工作中心。参数的当前值和历史值可以同时或依次显示。显示的参数的值可以是不同的类型，例如可以表示一个或多个队列中的呼叫数量的多种数字表示中的任何一种，或队列中最早的呼叫。这些值可以指示用于维护队列中最早呼叫的经过时间，或其他时间指示。正在显示的信息可以从诸如工作中心管理数据库的多个来源，直接来自呼叫管理系统或来自其他来源。根据本发明的原理，所显示的参数表示包括“允许”参数值的标记。一个这样的指示器可以是指示特定参数的最高和最低可接受值的“I-beam”字形。围绕这样一个“I-beam”字形的区域可以包括进一步的标记，例如可接受度的分级区域。

3. 发明授权

US06542156B1 Telephone call center monitoring system with integrated three-dimensional display of multiple split activity data 失效
标题翻译：电话呼叫中心监控系统，具有多个拆分活动数据的集成立体显示
公开(公告)号：US06542156B1
公开(公告)日：2003-04-01
申请号：US09358595
申请日：1999-07-21
申请人： Lichan Hong , Kenneth Charles Cox , Vladimir Nepustil , Paul Lawrence Richman
发明人： Lichan Hong , Kenneth Charles Cox , Vladimir Nepustil , Paul Lawrence Richman
IPC分类号： G06T1120
CPC分类号： H04L41/22 , G06T11/206 , G06T2200/04
摘要： A novel telephone call center split monitoring and display system, uses an integrated three-dimensional bar chart to display multiple split activity information in a single view, enabling easy comparison and multiple split monitoring by split managers without crowded views or frequent toggling between several views.
摘要翻译：一个新颖的电话呼叫中心拆分监控和显示系统，使用集成的三维条形图在单个视图中显示多个拆分活动信息，实现轻松比较和分割管理器的多次分割监控，无需拥挤的视图或频繁切换多个视图。

4. 发明授权

US06392666B1 Telephone call center monitoring system allowing real-time display of summary views and interactively defined detailed views 有权
标题翻译：电话呼叫中心监控系统，允许实时显示摘要视图和交互式定义的详细视图
公开(公告)号：US06392666B1
公开(公告)日：2002-05-21
申请号：US09358596
申请日：1999-07-21
申请人： Lichan Hong , Kenneth Charles Cox , Vladimir Nepustil , Paul Lawrence Richman
发明人： Lichan Hong , Kenneth Charles Cox , Vladimir Nepustil , Paul Lawrence Richman
IPC分类号： G06K300
CPC分类号： H04M3/51 , H04M3/5175 , H04M2201/42
摘要： A novel telephone call center agent monitoring and display system has a graphical user interface that allows a call center manager to automatically display a detailed multiple bar graph view of the status of particular agents currently engaged in agent activities specified by the manager for a duration also specified by the manager, the detailed view being linked to a composite view of the status of all agents being monitored by the manager. In the preferred embodiment, an agent status summary view displays in bar graph form, the collective statuses of all categories of agent status monitored by a call center manager corresponding to the longest time in the category for all of the agents monitored by the manager. If desired, the manager can “drill down” to a linked detailed view to display the duration of every agent currently in a chosen status category when the duration in that activity is within a time window chosen by the manager. Using a pointer device or simple keystrokes, the manger can generate a highlighted rectangular area on the summary view defining both the agent statuses of interest and minimum and maximum duration's of interest.
摘要翻译：新颖的电话呼叫中心代理监视和显示系统具有图形用户界面，其允许呼叫中心管理员自动显示当前从事经理指定的代理活动的特定代理人的状态的详细多条形图视图，持续时间还指定由经理，详细视图与管理者监控的所有代理人的状态的复合视图相关联。在优选实施例中，代理状态摘要视图以条形图形式显示由呼叫中心管理器监控的所有类别的代理状态的集合状态，对应于由管理者监视的所有代理的类别中最长时间。如果需要，经理可以“链接”到链接的详细视图，以便在该活动的持续时间在经理选择的时间范围内时显示当前处于所选状态类别的每个代理的持续时间。使用指针设备或简单的击键，管理器可以在摘要视图上生成突出显示的矩形区域，同时定义感兴趣的代理状态以及感兴趣的最小和最长持续时间。

5. 发明授权

US07239316B1 Method and apparatus for graphically manipulating data tables 失效
标题翻译：用于图形操作数据表的方法和装置
公开(公告)号：US07239316B1
公开(公告)日：2007-07-03
申请号：US09711403
申请日：2000-11-13
申请人： Kenneth Charles Cox , Lichan Hong , Paul L. Richman , Jose F. Velez , Robert C Steiner
发明人： Kenneth Charles Cox , Lichan Hong , Paul L. Richman , Jose F. Velez , Robert C Steiner
IPC分类号： G06T11/20
CPC分类号： G06T11/206 , Y10S707/99943
摘要： An interactive display system includes a display such as a cathode ray tube (CRT), for example, and a display controller. The display controller and display operate in concert to display graphical images that are representative of numerical, tabular, data. The display system may be used to edit, for example, to create or modify, the data tables being graphically represented. The edited data tables may be used to simulate processes, such as workflow processes.
摘要翻译：交互式显示系统包括例如阴极射线管（CRT）的显示器和显示控制器。显示控制器和显示器一致地显示代表数字，表格，数据的图形图像。显示系统可以用于编辑例如创建或修改图形表示的数据表。编辑的数据表可以用于模拟流程，例如工作流程。

6. 发明授权

US5850531A Method and apparatus for a slider 失效
标题翻译：滑块的方法和装置
公开(公告)号：US5850531A
公开(公告)日：1998-12-15
申请号：US572979
申请日：1995-12-15
申请人： Kenneth Charles Cox , Stephen Gregory Eick , Dianne Kyra Hackborn , Amy Ruth Ward
发明人： Kenneth Charles Cox , Stephen Gregory Eick , Dianne Kyra Hackborn , Amy Ruth Ward
IPC分类号： G06F3/033 , G06F3/048 , G06F3/00
CPC分类号： G06F3/04847 , Y10S715/974
摘要： A system that has a graphical user interface (GUI) that allows a user to readily define and manipulate a transform function from one attribute, such as numerical value, to another attribute that is more understandable by by the user such as color, size or location. Special two thumb slider controls provide the transform functions. The two thumbs define break points for piecewise linear transform ranges. Further, the center transform range can be manipulated as a unit to show the user what happens if the range is maintained essentially constant but the break points are varied. The aid to visualizing characteristics otherwise hidden in large data sets, such as a monthly telephone bill of a large corporation, is very beneficial.
摘要翻译：具有图形用户界面（GUI）的系统，其允许用户容易地将一个属性（例如数值）的变换功能定义和操纵到由用户更容易理解的另一属性，例如颜色，大小或位置。特殊的两个拇指滑块控件提供变换功能。两个拇指定义分段线性变换范围的断点。此外，中心变换范围可以作为一个单位进行操作，以向用户显示如果范围保持基本恒定但是断点是变化的话会发生什么。对大型数据集中隐藏的特征进行可视化的帮助，例如大型公司的每月电话账单是非常有益的。

7. 发明授权

US6023280A Calculation and visualization of tabular data 失效
标题翻译：表格数据的计算和可视化
公开(公告)号：US6023280A
公开(公告)日：2000-02-08
申请号：US806735
申请日：1997-02-27
申请人： Richard Alan Becker , Linda Ann Clark , Kenneth Charles Cox , Diane Lambert
发明人： Richard Alan Becker , Linda Ann Clark , Kenneth Charles Cox , Diane Lambert
IPC分类号： G06T11/20
CPC分类号： G06T11/206
摘要： Method and apparatus for providing visualization of information contained in a data set is provided. The data set is arranged in first and second categories of data, and a selection variable and a summary variable are chosen from the second category of data. A unique value is located in the first category of data which matches each selection variable, and a statistical summary of the summary variables is computed for each located unique value in the first category of data. The resultant display is based on the computation of the statistical summary.
摘要翻译：提供了用于提供包含在数据集中的信息的可视化的方法和装置。将数据集排列在第一和第二类数据中，并从第二类数据中选择选择变量和汇总变量。唯一的值位于与每个选择变量匹配的第一类数据中，并且针对第一类数据中的每个定位的唯一值计算汇总变量的统计摘要。所得到的显示是基于统计摘要的计算。

8. 发明授权

US5751931A Three dimensional graphical display of information 失效
标题翻译：信息三维图形显示
公开(公告)号：US5751931A
公开(公告)日：1998-05-12
申请号：US424762
申请日：1995-04-18
申请人： Kenneth Charles Cox , Stephen Gregory Eick
发明人： Kenneth Charles Cox , Stephen Gregory Eick
IPC分类号： G06F3/14 , G06F3/048 , G06T11/20 , G09G5/36 , G06T17/00
CPC分类号： G06T11/206
摘要： A method and apparatus for the three dimensional graphical display of information. Information is displayed as nodes and arcs connecting nodes. The nodes and arcs are displayed with their three dimensional characteristics used to encode data attributes. In one embodiment, the nodes and arcs represent geographic network data and are displayed on a representation of a globe. The height of the arcs above or below the surface of the globe encodes a link attribute of the data, while the height of the nodes above or below the surface of the globe encodes a node attribute of the data. Three dimensional characteristics of the nodes and arcs other than height may also be used to encode data attributes. In addition, the three dimensional representation of the data allows for novel thresholding techniques, such as drawing certain nodes and arcs below the surface of the globe and using the globe as a clipping surface. User interaction is also enhanced, for example by allowing users to interactively manipulate the clipping surface as well as the three dimensional display characteristics of the nodes and links.
摘要翻译：一种信息三维图形显示的方法和装置。信息显示为连接节点的节点和弧。显示节点和弧，其三维特征用于编码数据属性。在一个实施例中，节点和弧表示地理网络数据并且显示在地球仪的表示上。地球表面上方或下方弧线的高度编码数据的链接属性，而地球表面上方或下方的节点的高度编码数据的节点属性。除了高度以外的节点和弧线的三维特征也可用于对数据属性进行编码。此外，数据的三维表示允许新的阈值技术，例如在地球表面下绘制某些节点和弧线，并使用地球仪作为剪切表面。还增强了用户交互，例如允许用户交互地操纵剪辑表面以及节点和链接的三维显示特征。

9. 发明授权

US08386920B2 Method and apparatus for data visualization 失效
公开(公告)号：US08386920B2
公开(公告)日：2013-02-26
申请号：US09798179
申请日：2001-03-02
申请人： Kenneth Charles Cox , Todd Lawrence Graves , Stacie Lynn Hibino , Audris Mockus
发明人： Kenneth Charles Cox , Todd Lawrence Graves , Stacie Lynn Hibino , Audris Mockus
IPC分类号： G06F17/00
CPC分类号： G06F17/24
摘要： A data visualization system provides data visualization objects to a live document author for incorporation into a live document. The system is responsive to selection of one or more objects by incorporating the object in a hypertext markup. Objects may include view objects, such as bar charts and dynamic tables, text objects, which permit an author to guide a reader through the live document, and interaction objects which permit a reader to interact with a live document. The system also permits views to be linked by an author and interaction sessions to be saved by a reader.

10. 发明授权

US06701294B1 User interface for translating natural language inquiries into database queries and data presentations 有权
公开(公告)号：US06701294B1
公开(公告)日：2004-03-02
申请号：US09487684
申请日：2000-01-19
申请人： Thomas J. Ball , Kenneth Charles Cox , Rebecca Elizabeth Grinter , Stacie Lynn Hibino , Lalita Jategaonkar Jagadeesan , David Alejandro Mantilla
发明人： Thomas J. Ball , Kenneth Charles Cox , Rebecca Elizabeth Grinter , Stacie Lynn Hibino , Lalita Jategaonkar Jagadeesan , David Alejandro Mantilla
IPC分类号： G06F1728
CPC分类号： G06F17/30392 , G06F17/30401 , G06F17/30554
摘要： A natural language-based interface data presentation system interfaces, for example, information visualization system interfaces, is realized by employing so-called open-ended natural language inquiries to the interface that translates them into database queries and a set of information to be provided to a user. More specifically, a natural language inquiry is translated to database queries by determining if any complete database queries can be formulated based on the natural language inquiry and, if so, specifying which complete database queries are to be made. In accordance with one aspect of the invention, knowledge of the information visualization presentation is advantageously employed in the interface to guide a user in response to the user's natural language inquiries. In accordance with another aspect of the invention, knowledge of the database and knowledge of the information visualization presentation are advantageously employed in the interface to guide a user in response to the user's natural language inquiries. In accordance with still another aspect of the invention, knowledge of the database, knowledge of the information visualization presentation and context information about the query dialogue are advantageously employed in the interface to guide a user in response to the user's natural language inquiries. In one or more first prescribed embodiments of the invention, the set of data presentation information can be in audio, visual, or both audio-visual form. In one or more other prescribed embodiments of the invention, the inquiry and data presentation information delivery process can be interactive between the user and the interface. In one or more still other prescribed embodiments of the invention, one or more modes of user-interface interaction can be utilized. These modes of interaction can include text, speech, point and click, or the like.

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