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1. 发明授权

US06720967B1 Method and apparatus for displaying work flow information 有权
标题翻译：显示工作流程信息的方法和装置
公开(公告)号：US06720967B1
公开(公告)日：2004-04-13
申请号：US09516088
申请日：2000-03-01
申请人： Kenneth Charles Cox , Lichan Hong , Vladimir Nepustil , Paul L Richman
发明人： Kenneth Charles Cox , Lichan Hong , Vladimir Nepustil , Paul L Richman
IPC分类号： G06F314
CPC分类号： G06Q10/06
摘要： A workflow display system in accordance with the principles of the present invention includes an output device, such as a cathode ray tube (CRT), liquid crystal display (LCD), or other display device and a display controller. The display controller and display operate in concert to display graphical images that are representative of workflow information. Textual information may also be displayed. Such a display may employ the size, color, and number of glyphs to represent the number of work units in one or more work states. Other display characteristics, such as patterns, flashing, or other such visual queues may also be employed to convey information about workflow in a manner which is readily comprehensible. For example, in a telephone contact and fulfillment center application, the size and/or number of circles may indicate the number of waiting calls in a given state.
摘要翻译：根据本发明的原理的工作流显示系统包括诸如阴极射线管（CRT），液晶显示器（LCD）或其它显示装置和显示控制器的输出装置。显示控制器和显示器一致地显示代表工作流信息的图形图像。也可以显示文本信息。这样的显示器可以使用字形的大小，颜色和数量来表示在一个或多个工作状态下的工作单元的数量。还可以采用诸如图案，闪烁或其它这样的视觉队列的其他显示特征来以容易理解的方式来传达关于工作流的信息。例如，在电话联络和履行中心应用中，圆圈的大小和/或数量可以指示给定状态下的等待呼叫的次数。

2. 发明授权

US06972761B1 Method and apparatus for monitoring work center operations 有权
标题翻译：监测工作中心操作的方法和装置
公开(公告)号：US06972761B1
公开(公告)日：2005-12-06
申请号：US09634158
申请日：2000-08-09
申请人： Kenneth Charles Cox , Lichan Hong , Vladimir Nepustil , Paul L. Richman
发明人： Kenneth Charles Cox , Lichan Hong , Vladimir Nepustil , Paul L. Richman
IPC分类号： G06T11/20 , H04M3/51
CPC分类号： H04M3/51 , G06T11/206 , H04M3/5175
摘要： A work center monitoring system includes an output device, such as a cathode ray tube (CRT), liquid crystal display (LCD), or other display device and a display controller. The controller formats work center information to be displayed on the output device as single-valued and multi-valued display segments. Each segment displays information related to work center activities, which may be categorized as various skills. The displays may be provided to a work center supervisor to assist in the management of a work center, such as a contact and fulfillment center. Current and historical values of the parameters may be displayed, simultaneously, or in sequence. The values of the displayed parameters may be different types, such as any of a variety of numerical representations which might represent the number of calls in one or more queues, or the oldest call in a queue, for example. The values may be indicative of the elapsed time for servicing the oldest call in a queue, or other indications of time. The information being displayed may derive from a number of sources such as a work center management database, directly from a call management system, or from some other source. In accordance with the principles of the invention, the displayed parameter representations include indicia of “permissible” parameter values. One such indicator might be an “I-beam” glyph that indicates the highest and lowest acceptable values for a particular parameter. The area immediately surrounding such an “I-beam” glyph may include further indicia, such as graduated zones of acceptability.
摘要翻译：工作中心监视系统包括诸如阴极射线管（CRT），液晶显示器（LCD）或其它显示装置和显示控制器的输出装置。控制器将工作中心信息格式化，以在输出设备上显示为单值和多值显示段。每个细分显示与工作中心活动相关的信息，可分为各种技能。显示器可以被提供给工作中心主管以帮助管理诸如联系和履行中心的工作中心。参数的当前值和历史值可以同时或依次显示。显示的参数的值可以是不同的类型，例如可以表示一个或多个队列中的呼叫数量的多种数字表示中的任何一种，或队列中最早的呼叫。这些值可以指示用于维护队列中最早呼叫的经过时间，或其他时间指示。正在显示的信息可以从诸如工作中心管理数据库的多个来源，直接来自呼叫管理系统或来自其他来源。根据本发明的原理，所显示的参数表示包括“允许”参数值的标记。一个这样的指示器可以是指示特定参数的最高和最低可接受值的“I-beam”字形。围绕这样一个“I-beam”字形的区域可以包括进一步的标记，例如可接受度的分级区域。

3. 发明授权

US06542156B1 Telephone call center monitoring system with integrated three-dimensional display of multiple split activity data 失效
标题翻译：电话呼叫中心监控系统，具有多个拆分活动数据的集成立体显示
公开(公告)号：US06542156B1
公开(公告)日：2003-04-01
申请号：US09358595
申请日：1999-07-21
申请人： Lichan Hong , Kenneth Charles Cox , Vladimir Nepustil , Paul Lawrence Richman
发明人： Lichan Hong , Kenneth Charles Cox , Vladimir Nepustil , Paul Lawrence Richman
IPC分类号： G06T1120
CPC分类号： H04L41/22 , G06T11/206 , G06T2200/04
摘要： A novel telephone call center split monitoring and display system, uses an integrated three-dimensional bar chart to display multiple split activity information in a single view, enabling easy comparison and multiple split monitoring by split managers without crowded views or frequent toggling between several views.
摘要翻译：一个新颖的电话呼叫中心拆分监控和显示系统，使用集成的三维条形图在单个视图中显示多个拆分活动信息，实现轻松比较和分割管理器的多次分割监控，无需拥挤的视图或频繁切换多个视图。

4. 发明授权

US06392666B1 Telephone call center monitoring system allowing real-time display of summary views and interactively defined detailed views 有权
标题翻译：电话呼叫中心监控系统，允许实时显示摘要视图和交互式定义的详细视图
公开(公告)号：US06392666B1
公开(公告)日：2002-05-21
申请号：US09358596
申请日：1999-07-21
申请人： Lichan Hong , Kenneth Charles Cox , Vladimir Nepustil , Paul Lawrence Richman
发明人： Lichan Hong , Kenneth Charles Cox , Vladimir Nepustil , Paul Lawrence Richman
IPC分类号： G06K300
CPC分类号： H04M3/51 , H04M3/5175 , H04M2201/42
摘要： A novel telephone call center agent monitoring and display system has a graphical user interface that allows a call center manager to automatically display a detailed multiple bar graph view of the status of particular agents currently engaged in agent activities specified by the manager for a duration also specified by the manager, the detailed view being linked to a composite view of the status of all agents being monitored by the manager. In the preferred embodiment, an agent status summary view displays in bar graph form, the collective statuses of all categories of agent status monitored by a call center manager corresponding to the longest time in the category for all of the agents monitored by the manager. If desired, the manager can “drill down” to a linked detailed view to display the duration of every agent currently in a chosen status category when the duration in that activity is within a time window chosen by the manager. Using a pointer device or simple keystrokes, the manger can generate a highlighted rectangular area on the summary view defining both the agent statuses of interest and minimum and maximum duration's of interest.
摘要翻译：新颖的电话呼叫中心代理监视和显示系统具有图形用户界面，其允许呼叫中心管理员自动显示当前从事经理指定的代理活动的特定代理人的状态的详细多条形图视图，持续时间还指定由经理，详细视图与管理者监控的所有代理人的状态的复合视图相关联。在优选实施例中，代理状态摘要视图以条形图形式显示由呼叫中心管理器监控的所有类别的代理状态的集合状态，对应于由管理者监视的所有代理的类别中最长时间。如果需要，经理可以“链接”到链接的详细视图，以便在该活动的持续时间在经理选择的时间范围内时显示当前处于所选状态类别的每个代理的持续时间。使用指针设备或简单的击键，管理器可以在摘要视图上生成突出显示的矩形区域，同时定义感兴趣的代理状态以及感兴趣的最小和最长持续时间。

5. 发明授权

US07239316B1 Method and apparatus for graphically manipulating data tables 失效
标题翻译：用于图形操作数据表的方法和装置
公开(公告)号：US07239316B1
公开(公告)日：2007-07-03
申请号：US09711403
申请日：2000-11-13
申请人： Kenneth Charles Cox , Lichan Hong , Paul L. Richman , Jose F. Velez , Robert C Steiner
发明人： Kenneth Charles Cox , Lichan Hong , Paul L. Richman , Jose F. Velez , Robert C Steiner
IPC分类号： G06T11/20
CPC分类号： G06T11/206 , Y10S707/99943
摘要： An interactive display system includes a display such as a cathode ray tube (CRT), for example, and a display controller. The display controller and display operate in concert to display graphical images that are representative of numerical, tabular, data. The display system may be used to edit, for example, to create or modify, the data tables being graphically represented. The edited data tables may be used to simulate processes, such as workflow processes.
摘要翻译：交互式显示系统包括例如阴极射线管（CRT）的显示器和显示控制器。显示控制器和显示器一致地显示代表数字，表格，数据的图形图像。显示系统可以用于编辑例如创建或修改图形表示的数据表。编辑的数据表可以用于模拟流程，例如工作流程。

6. 发明授权

US07861186B2 Systems and methods for navigating page-oriented information assets 有权
标题翻译：用于导航面向页面的信息资产的系统和方法
公开(公告)号：US07861186B2
公开(公告)日：2010-12-28
申请号：US11784288
申请日：2007-04-06
申请人： Mark J. Stefik , Stuart K. Card , Ed H. Chi , Lichan Hong
发明人： Mark J. Stefik , Stuart K. Card , Ed H. Chi , Lichan Hong
IPC分类号： G06F3/00 , G06F3/14 , G06F3/048
CPC分类号： G06F17/30994
摘要： Techniques provide for the dynamic display of a page-oriented information asset using an audio output mode. Pluralities of elements in the page-oriented information asset are determined based on chapters, sections, paragraphs, sentences, words and the like. The elements are rendered to an audio output mode. Optionally selectable representations of the elements are also determined and output using a 3-dimension-like rendering to a visual output mode. The 3-dimension-like rendering of the visual representations of the elements shows how the current element relates to the other elements and its location within the page-oriented information asset. The 3-dimension-like rendering provides visual orientation or context within the page-oriented information asset. The visual representations of the elements are optionally selectable as spatial context indicators providing direct navigation control to support reading, browsing and information retrieval tasks within the page-oriented information asset. Speech input is also optionally recognized as a direct navigation control.
摘要翻译：技术提供使用音频输出模式动态显示面向页面的信息资产。基于页面的信息资产中的多个元素基于章节，段落，段落，句子，单词等来确定。元素被渲染为音频输出模式。还可以使用可视输出模式的三维样渲染来确定和输出元素的可选择的表示。元素的视觉表示的三维呈现显示了当前元素如何与面向页面的信息资产中的其他元素及其位置相关。面向三维的渲染在面向页面的信息资产中提供视觉定向或上下文。可选地，元素的视觉表示可选地作为提供直接导航控制的空间上下文指示符，以支持面向页面的信息资产内的阅读，浏览和信息检索任务。语音输入也可以被视为直接导航控制。

7. 发明申请

US20100274790A1 System And Method For Implicit Tagging Of Documents Using Search Query Data 审中-公开
标题翻译：使用搜索查询数据隐藏文档标记的系统和方法
公开(公告)号：US20100274790A1
公开(公告)日：2010-10-28
申请号：US12428412
申请日：2009-04-22
申请人： Lichan Hong , Ed H. Chi , Rowan Nairn
发明人： Lichan Hong , Ed H. Chi , Rowan Nairn
IPC分类号： G06F17/30
CPC分类号： G06F16/951
摘要： A computer-implemented system and method for implicit tagging of documents using search query data is provided. A corpus of documents including electronically-stored digital data is identified. A search query including one or more query terms from a user is received. The search query is executed against the document corpus. Search results including an identifier for each of the documents in the corpus that matches at least one of the query terms are obtained. A selection of one or more of the identifiers by the user is captured. A set of click-through tags that each include the user, one of the selected identifiers, and the matching query terms is created.
摘要翻译：提供了一种使用搜索查询数据隐式标记文档的计算机实现的系统和方法。识别包括电子存储的数字数据的文件语料库。收到包括来自用户的一个或多个查询词语的搜索查询。针对文档语料库执行搜索查询。搜索结果包括与至少一个查询项匹配的语料库中的每个文档的标识符。捕获用户选择的一个或多个标识符。创建一组每个包含用户的点击式标签，其中一个所选标识符和匹配的查询字词。

8. 发明申请

US20080201651A1 SYSTEM AND METHOD FOR ANNOTATING DOCUMENTS USING A VIEWER 有权
标题翻译：使用观察者提交文件的系统和方法
公开(公告)号：US20080201651A1
公开(公告)日：2008-08-21
申请号：US11837889
申请日：2007-08-13
申请人： Lichan Hong , Ed H. Chi
发明人： Lichan Hong , Ed H. Chi
IPC分类号： G06F3/048
CPC分类号： G06F17/30864 , G06F17/30722
摘要： Methods, apparatus and articles of manufacture therefor, are disclosed for annotating documents in a viewer. In one embodiment, the method includes: associating the document with a user; identifying one or more sub-document elements in the document; augmenting the document by making words within the document selectable; displaying the augmented document in the viewer; and responsive to each user input selecting a word in the document displayed in the viewer, further augmenting the document displayed in the viewer by inserting the selected word following the sub-document element from which the word was selected.
摘要翻译：公开了用于在观看者中注释文档的方法，装置和制品。在一个实施例中，该方法包括：将文档与用户相关联; 识别文档中的一个或多个子文档元素; 通过使文档中的单词可选择来增加文档; 在观看者中显示增强文档; 并且响应于每个用户输入选择在观看者中显示的文档中的单词，进一步通过将所选择的单词插入到选择了该单词的子文档单元之后来扩展在观看者中显示的文档。

9. 发明申请

US20080201320A1 SYSTEM AND METHOD FOR SEARCHING ANNOTATED DOCUMENT COLLECTIONS 有权
标题翻译：用于搜索已提交的文档集合的系统和方法
公开(公告)号：US20080201320A1
公开(公告)日：2008-08-21
申请号：US11837942
申请日：2007-08-13
申请人： Lichan Hong , Ed H. Chi , Peter Lai
发明人： Lichan Hong , Ed H. Chi , Peter Lai
IPC分类号： G06F17/30
CPC分类号： G06F17/30864 , G06F17/30722
摘要： Methods, apparatus and articles of manufacture therefor, are disclosed sharing and searching annotated document collections. In one embodiment, the method may be performed by: transforming a plurality of document identifiers and their associated set of tags into a set of URL/TAG pairs; constructing a bigraph using the set of URL/TAG pairs; using the bigraph to compute tag profiles and document profiles using spreading activation for document identifiers and tags in the set of URL/TAG pairs; for a selected tag or document, identifying a tag profile or a document profile associated with the selected tag or document, respectively; arranging by relevance those tags or documents in the identified tag profile or document profile associated with the selected tag or document, respectively.
摘要翻译：公开了分享和搜索注释文件集合的方法，装置和制造方法。在一个实施例中，该方法可以通过以下方式来执行：将多个文档标识符及其相关联的标签集合变换成一组URL / TAG对; 使用一组URL / TAG对构造一个图; 使用该图以使用URL / TAG对集合中的文档标识符和标签的扩展激活来计算标签简档和文档简档; 对于所选择的标签或文档，分别标识与所选择的标签或文档相关联的标签简档或文档简档; 相关地分配与所选标签或文档相关联的标识标签简档或文档简档中的标签或文档。

10. 发明申请

US20080027707A1 Systems and methods for persistent context-aware guides 审中-公开
标题翻译：持久性上下文感知指南的系统和方法
公开(公告)号：US20080027707A1
公开(公告)日：2008-01-31
申请号：US11495426
申请日：2006-07-28
申请人： Mark J. Stefik , Stuart K. Card , Ed H. Chi , Lichan Hong , Barbara Stefik
发明人： Mark J. Stefik , Stuart K. Card , Ed H. Chi , Lichan Hong , Barbara Stefik
IPC分类号： G06F17/27
CPC分类号： G06Q30/02 , G06F16/951
摘要： Techniques are described that provide a reading pane for reading one or more content portions of a work and a guide pane that displays a structured overview of additional information from the corpus that is focused by an analysis of information from the currently-visible content portion of the work. The contents of the currently-visible content portion displayed within the reading page are used to derive dynamic representations of the user's immediate interests. At the user's request, a structured persistent context-aware guide is computed and displayed. The persistent context-aware guide provides a framework for accessing other parts of the corpus having the most-related information. The elements in the persistent context-aware guide are other content portions or other organizations such as sections, chapters, or articles in the corpus. The persistent context-aware guide may also incorporate additional closely-related information elements from outside the corpus including advertisements. Advertisements for information on the topics of immediate interest to the user can be incorporated within the structured, context-aware guide so that the reader can purchase them and review that information in the context of the current session. The guide pane and the reading pane support navigation controls so that the user can go to new or previous sub-portions of the content portion, new or previous content portions and/or new or previous persistent context-aware guides.
摘要翻译：描述了提供用于读取工作的一个或多个内容部分的阅读窗格和引导窗格，该窗格显示来自语料库的附加信息的结构化概述，其通过对来自所述语料库的当前可见内容部分的信息的分析来集中工作。在阅读页面中显示的当前可视内容部分的内容用于导出用户的直接兴趣的动态表示。根据用户的要求，计算并显示结构化持久性上下文感知指南。持久性上下文感知指南提供了访问具有最相关信息的语料库的其他部分的框架。持久性上下文感知指南中的元素是其他内容部分或其他组织，如语料库中的章节，章节或文章。持续上下文感知指南还可以包括来自语料库外的额外密切相关的信息元素，包括广告。关于用户立即感兴趣的主题的信息的广告可以并入结构化的上下文感知指南中，以便读者可以在当前会话的上下文中购买它们并查看该信息。指导窗格和阅读窗格支持导航控件，以便用户可以转到内容部分，新的或先前的内容部分和/或新的或先前的持久上下文感知引导的新的或先前的子部分。

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