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1. 发明授权

US08145073B2 System and method for improving failure detection using collective intelligence with end-user feedback 有权
标题翻译：使用最终用户反馈的集体智能改进故障检测的系统和方法
公开(公告)号：US08145073B2
公开(公告)日：2012-03-27
申请号：US12328276
申请日：2008-12-04
申请人： Guillaume Bouchard , Victor Ciriza , Laurent Donini , Pascal Valobra
发明人： Guillaume Bouchard , Victor Ciriza , Laurent Donini , Pascal Valobra
IPC分类号： G03G15/00 , G03G21/00
CPC分类号： G06F11/3476 , G03G15/5079 , G03G2215/00109 , G03G2221/1675 , G06F11/0733 , G06F11/0751
摘要： Systems and methods are described that facilitate using end-user feedback to automatically distinguish between a normal behavior and a device failure which can be a hard failure (e.g., a device malfunction) or a soft failure. For instance, upon detection of a usage switch from a first device to a second device by a user, a survey message is sent to the user to solicit information regarding the reasons for the switch. If the switch was triggered by a device malfunction, the detected device failure is verified and an alert is sent to an administrator and/or potentially impacted users. If the switch was triggered by the user's need for functionality (e.g., color printing, collation, etc.) not provided by the first device, which is otherwise functioning properly, then the detected failure is determined to be a failure and the failure detection algorithm is updated accordingly.
摘要翻译：描述了有助于使用最终用户反馈来自动区分正常行为和可能是硬故障（例如，设备故障）或软故障的设备故障的系统和方法。例如，当用户检测到从第一设备到第二设备的使用切换时，向用户发送调查消息以征求关于切换原因的信息。如果交换机被设备故障触发，则检测到的设备故障被验证，并且向管理员和/或可能受影响的用户发送警报。如果交换机是由用户对第一设备未提供的功能（例如，彩色打印，整理等）的需求触发的，否则功能正常，则检测到的故障被确定为故障，故障检测算法相应更新。

2. 发明申请

US20100058121A1 VISUALIZATION OF USER INTERACTIONS IN A SYSTEM OF NETWORKED DEVICES 有权
标题翻译：网络设备系统中用户互动的可视化
公开(公告)号：US20100058121A1
公开(公告)日：2010-03-04
申请号：US12201093
申请日：2008-08-29
申请人： Guillaume Bouchard , Laurent Donini , Pascal Valobra , Victor Ciriza
发明人： Guillaume Bouchard , Laurent Donini , Pascal Valobra , Victor Ciriza
IPC分类号： G06F11/07
CPC分类号： G06F11/321 , G06F11/0733 , G06F11/0751 , G06F11/3013 , G06F11/3065
摘要： As set forth herein, a system identifies soft failures of devices. An interface captures transactional data between one or more users and one or more devices within the system. A data log receives the transactional data from the interface and stores the data as historical data for subsequent retrieval. A warning system evaluates the historical data in the data log to identify one or more devices that have a soft failure condition, wherein an alarm is output for each soft failure identified. A display module combines the historical data from the data log and one or more alarms from the warning system into a single display for review.
摘要翻译：如本文所述，系统识别设备的软故障。接口捕获一个或多个用户与系统内的一个或多个设备之间的事务数据。数据日志从接口接收事务数据，并将数据存储为用于后续检索的历史数据。警告系统评估数据日志中的历史数据，以识别具有软故障状态的一个或多个设备，其中为所识别的每个软故障输出警报。显示模块将来自数据记录的历史数据和来自警告系统的一个或多个警报组合成单个显示器以供检查。

3. 发明授权

US08074124B2 Visualization of user interactions in a system of networked devices 有权
标题翻译：联网设备系统中用户交互的可视化
公开(公告)号：US08074124B2
公开(公告)日：2011-12-06
申请号：US12201093
申请日：2008-08-29
申请人： Guillaume Bouchard , Laurent Donini , Pascal Valobra , Victor Ciriza
发明人： Guillaume Bouchard , Laurent Donini , Pascal Valobra , Victor Ciriza
IPC分类号： G06F11/00
CPC分类号： G06F11/321 , G06F11/0733 , G06F11/0751 , G06F11/3013 , G06F11/3065
摘要： As set forth herein, a system identifies soft failures of devices. An interface captures transactional data between one or more users and one or more devices within the system. A data log receives the transactional data from the interface and stores the data as historical data for subsequent retrieval. A warning system evaluates the historical data in the data log to identify one or more devices that have a soft failure condition, wherein an alarm is output for each soft failure identified. A display module combines the historical data from the data log and one or more alarms from the warning system into a single display for review.
摘要翻译：如本文所述，系统识别设备的软故障。接口捕获一个或多个用户与系统内的一个或多个设备之间的事务数据。数据日志从接口接收事务数据，并将数据存储为用于后续检索的历史数据。警告系统评估数据日志中的历史数据，以识别具有软故障状态的一个或多个设备，其中为所识别的每个软故障输出警报。显示模块将来自数据记录的历史数据和来自警告系统的一个或多个警报组合成单个显示器以供检查。

4. 发明申请

US20100145647A1 SYSTEM AND METHOD FOR IMPROVING FAILURE DETECTION USING COLLECTIVE INTELLIGENCE WITH END-USER FEEDBACK 有权
标题翻译：使用最终用户反馈的集体智能改善故障检测的系统和方法
公开(公告)号：US20100145647A1
公开(公告)日：2010-06-10
申请号：US12328276
申请日：2008-12-04
申请人： Guillaume Bouchard , Victor Ciriza , Laurent Donini , Pascal Valobra
发明人： Guillaume Bouchard , Victor Ciriza , Laurent Donini , Pascal Valobra
IPC分类号： G06F11/34
CPC分类号： G06F11/3476 , G03G15/5079 , G03G2215/00109 , G03G2221/1675 , G06F11/0733 , G06F11/0751
摘要： Systems and methods are described that facilitate using end-user feedback to automatically distinguish between a normal behavior and a device failure which can be a hard failure (e.g., a device malfunction) or a soft failure. For instance, upon detection of a usage switch from a first device to a second device by a user, a survey message is sent to the user to solicit information regarding the reasons for the switch. If the switch was triggered by a device malfunction, the detected device failure is verified and an alert is sent to an administrator and/or potentially impacted users. If the switch was triggered by the user's need for functionality (e.g., color printing, collation, etc.) not provided by the first device, which is otherwise functioning properly, then the detected failure is determined to be a failure and the failure detection algorithm is updated accordingly.
摘要翻译：描述了有助于使用最终用户反馈来自动区分正常行为和可能是硬故障（例如，设备故障）或软故障的设备故障的系统和方法。例如，当用户检测到从第一设备到第二设备的使用切换时，向用户发送调查消息以征求关于切换原因的信息。如果交换机被设备故障触发，则检测到的设备故障被验证，并且向管理员和/或可能受影响的用户发送警报。如果交换机是由用户对第一设备未提供的功能（例如，彩色打印，整理等）的需求触发的，否则功能正常，则检测到的故障被确定为故障，故障检测算法相应更新。

5. 发明授权

US08902450B2 Methods and systems for soft failure detection for networked printers 有权
标题翻译：网络打印机的软故障检测方法和系统
公开(公告)号：US08902450B2
公开(公告)日：2014-12-02
申请号：US11696459
申请日：2007-04-04
申请人： Matthew Scrafford , Shawn Kammerdiener , Victor Ciriza , Pascal Valobra , Bruno Marquie , Kirk Pothos , Guillaume Bouchard
发明人： Matthew Scrafford , Shawn Kammerdiener , Victor Ciriza , Pascal Valobra , Bruno Marquie , Kirk Pothos , Guillaume Bouchard
IPC分类号： G06F3/12 , G06F11/07 , G03G15/00
CPC分类号： G06F11/0733 , G03G15/5075 , G03G15/5079 , G06F3/1294 , G06F11/008 , G06F11/0751
摘要： Methods and systems are presented for identifying potential printer failures in a networked printing enterprise, in which job tracking data is gathered for print jobs in the network, affinity data is derived from the job tracking data indicating associations between printer devices and user devices, and potential printer failures are identified based on changes in the affinity data.
摘要翻译：提出了用于识别网络打印企业中的潜在打印机故障的方法和系统，其中针对网络中的打印作业收集作业跟踪数据，亲和度数据是从指示打印机设备和用户设备之间的关联的作业跟踪数据导出的，以及潜在的基于亲和度数据的变化来识别打印机故障。

6. 发明申请

US20080246986A1 METHODS AND APPARATUS FOR IMPROVED OPERATION OF NETWORKED PRINTING SYSTEM 有权
标题翻译：网络打印系统改进操作的方法与装置
公开(公告)号：US20080246986A1
公开(公告)日：2008-10-09
申请号：US11696402
申请日：2007-04-04
申请人： Matthew Scrafford , Shawn Kammerdiener , Victor Ciriza , Pascal Valobra , Bruno Marquie , Kirk Pothos , Guillaume Bouchard , Francois Ragnet
发明人： Matthew Scrafford , Shawn Kammerdiener , Victor Ciriza , Pascal Valobra , Bruno Marquie , Kirk Pothos , Guillaume Bouchard , Francois Ragnet
IPC分类号： G06F3/12
CPC分类号： G06F3/1261 , G06F3/1213 , G06F3/1218 , G06F3/1232 , G06F3/1285 , H04L41/12 , H04N1/00222
摘要： Methods and systems are presented for performing one or more printer device management functions in a network, in which affinities between printers are determined from job tracking data to indicate associations between printer devices and user devices, and the affinity data is used to perform one or more printer management functions such as determining printer connections for new or roaming user devices, print job redirection, and identification of underutilized printer device assets.
摘要翻译：呈现用于在网络中执行一个或多个打印机设备管理功能的方法和系统，其中打印机之间的亲和性由作业跟踪数据确定以指示打印机设备和用户设备之间的关联，并且亲和度数据用于执行一个或多个打印机管理功能，例如确定新的或漫游用户设备的打印机连接，打印作业重定向以及未充分利用的打印机设备资产的识别。

7. 发明授权

US09329822B2 Methods and apparatus for improved operation of networked printing system 有权
标题翻译：网络打印系统运行方式与改进方法
公开(公告)号：US09329822B2
公开(公告)日：2016-05-03
申请号：US11696402
申请日：2007-04-04
申请人： Matthew Scrafford , Shawn Kammerdiener , Victor Ciriza , Pascal Valobra , Bruno Marquie , Kirk Pothos , Guillaume Bouchard , Francois Ragnet
发明人： Matthew Scrafford , Shawn Kammerdiener , Victor Ciriza , Pascal Valobra , Bruno Marquie , Kirk Pothos , Guillaume Bouchard , Francois Ragnet
IPC分类号： G06F3/12 , H04L12/24 , H04N1/00
CPC分类号： G06F3/1261 , G06F3/1213 , G06F3/1218 , G06F3/1232 , G06F3/1285 , H04L41/12 , H04N1/00222
摘要： Methods and systems are presented for performing one or more printer device management functions in a network, in which affinities between printers are determined from job tracking data to indicate associations between printer devices and user devices, and the affinity data is used to perform one or more printer management functions such as determining printer connections for new or roaming user devices, print job redirection, and identification of underutilized printer device assets.
摘要翻译：呈现用于在网络中执行一个或多个打印机设备管理功能的方法和系统，其中打印机之间的亲和性由作业跟踪数据确定以指示打印机设备和用户设备之间的关联，并且亲和度数据用于执行一个或多个打印机管理功能，例如确定新的或漫游用户设备的打印机连接，打印作业重定向以及未充分利用的打印机设备资产的识别。

8. 发明申请

US20080246987A1 METHODS AND SYSTEMS FOR SOFT FAILURE DETECTION FOR NETWORKED PRINTERS 有权
标题翻译：网络打印机软故障检测方法与系统
公开(公告)号：US20080246987A1
公开(公告)日：2008-10-09
申请号：US11696459
申请日：2007-04-04
申请人： Matthew Scrafford , Shawn Kammerdiener , Victor Ciriza , Pascal Valobra , Bruno Marquie , Kirk Pothos , Guillaume Bouchard
发明人： Matthew Scrafford , Shawn Kammerdiener , Victor Ciriza , Pascal Valobra , Bruno Marquie , Kirk Pothos , Guillaume Bouchard
IPC分类号： G06F3/12
CPC分类号： G06F11/0733 , G03G15/5075 , G03G15/5079 , G06F3/1294 , G06F11/008 , G06F11/0751
摘要： Methods and systems are presented for identifying potential printer failures in a networked printing enterprise, in which job tracking data is gathered for print jobs in the network, affinity data is derived from the job tracking data indicating associations between printer devices and user devices, and potential printer failures are identified based on changes in the affinity data.
摘要翻译：提出了用于识别网络打印企业中的潜在打印机故障的方法和系统，其中针对网络中的打印作业收集作业跟踪数据，亲和度数据是从指示打印机设备和用户设备之间的关联的作业跟踪数据导出的，以及潜在的基于亲和度数据的变化来识别打印机故障。

9. 发明申请

US20130185324A1 LOCATION-TYPE TAGGING USING COLLECTED TRAVELER DATA 有权
标题翻译：使用集合的旅行者数据的位置类型标签
公开(公告)号：US20130185324A1
公开(公告)日：2013-07-18
申请号：US13351560
申请日：2012-01-17
申请人： Guillaume M. Bouchard , Luis Rafael Ulloa Paredes , Victor Ciriza , Lionel Cazenave , Pascal Valobra
发明人： Guillaume M. Bouchard , Luis Rafael Ulloa Paredes , Victor Ciriza , Lionel Cazenave , Pascal Valobra
IPC分类号： G06F17/30
CPC分类号： G06Q10/0833 , G06Q50/30
摘要： A method and system are disclosed for automatically tagging locations using collected traveler information. Traveler information, including a time/date stamp and a unique identification associated with the traveler are collected and stored in a database with locations corresponding to transportation stops. A location query, which includes a location type, an analysis period, optionally, an analysis approach, and a user selected threshold are received and a number of time/location stamps for each location is determined based upon an interval associated with the selected type. The maximum number of time/location stamps for that location is determined, and using the selected threshold, a minimum number of stamps required to designate a location as the selected type is determined. When the number of time/location stamps within the time interval for the selected type is greater than or equal to the minimum number calculated, the location is tagged as the selected location type.
摘要翻译：公开了一种使用收集的旅行者信息来自动标记位置的方法和系统。旅行者信息，包括时间/日期戳和与旅行者相关联的唯一标识被收集并存储在具有对应于交通站点的位置的数据库中。接收包括位置类型，分析周期，可选地，分析方法和用户选择的阈值的位置查询，并且基于与所选择的类型相关联的间隔来确定每个位置的多个时间/位置戳。确定该位置的时间/位置戳的最大数量，并且使用所选择的阈值来确定将位置指定为所选类型所需的最小数量的邮票。当所选类型的时间间隔内的时间/位置戳数大于或等于计算的最小数量时，该位置被标记为所选择的位置类型。

10. 发明授权

US09569327B2 System and method for labeling alert messages from devices for automated management 有权
标题翻译：用于从设备标记警报消息以进行自动化管理的系统和方法
公开(公告)号：US09569327B2
公开(公告)日：2017-02-14
申请号：US13644187
申请日：2012-10-03
申请人： Anand Singh , Yves Hoppenot , Frederic Roulland , Pascal Valobra , Victor Ciriza
发明人： Anand Singh , Yves Hoppenot , Frederic Roulland , Pascal Valobra , Victor Ciriza
IPC分类号： G06F17/28 , G06F11/30 , H04L12/18 , G06F3/12 , G05B23/02
CPC分类号： G06F11/3013 , G05B23/027 , G06F3/1203 , G06F3/121 , G06F3/1234 , G06F3/1285 , G06F11/3079 , G06F11/3086 , G06F17/2881 , H04L12/1895
摘要： An alert processing system and method are adapted for processing device alerts. The system includes a routing device in communication with a printer. The routing device receives at least one alert description in a source language transmitted from the printer. The routing device identifies a set of words derived from the alert description related to a condition of the associated device. The routing device compares the set of words, in a target language, to a categorization model and, based on the comparison, categorizes the set of words into to one of a predetermined set of alert categories.
摘要翻译：警报处理系统和方法适于处理设备警报。该系统包括与打印机通信的路由设备。路由设备接收从打印机发送的源语言中的至少一个警报描述。路由设备识别从与相关联的设备的状况相关的警报描述导出的一组单词。路由设备将目标语言中的单词集合与分类模型进行比较，并且基于比较，将该组词分类为预定的一组警报类别中的一个。

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