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1. 发明申请

US20080008309A1 Method and apparatus for customer key routing 有权
标题翻译：客户钥匙路由的方法和装置
公开(公告)号：US20080008309A1
公开(公告)日：2008-01-10
申请号：US11006151
申请日：2004-12-07
申请人： Anthony Dezonno , Roger Sumner , Sandy Biggam , Jeffrey Hodson , Mary Moser , Mike Hollatz , Dave Wesen , Michael Sheridan
发明人： Anthony Dezonno , Roger Sumner , Sandy Biggam , Jeffrey Hodson , Mary Moser , Mike Hollatz , Dave Wesen , Michael Sheridan
IPC分类号： H04M3/00
CPC分类号： H04M3/5232
摘要： In one embodiment, a method is provided for routing calls within an automatic contact distribution system comprising assessing at least two evaluators programmed to collect information about identified sets of attributes associated with a call. The system then initiates the collection of information to enable the evaluators to assign a value to those attributed for which information exists. A comparison is then performed of the values assigned to the attributes in each evaluator. The call is then routed to the agent selected by the comparison.
摘要翻译：在一个实施例中，提供了一种用于在自动联系人分发系统内路由呼叫的方法，包括评估至少两个评估者，其被编程以收集关于与呼叫相关联的所标识的属性集合的信息。然后，系统启动信息的收集，以使得评估者能够为存在信息的属性分配一个值。然后对分配给每个评估者中的属性的值进行比较。然后将呼叫路由到通过比较选择的代理。

2. 发明申请

US20060248002A1 Business strategy transaction router 审中-公开
标题翻译：业务策略交易路由器
公开(公告)号：US20060248002A1
公开(公告)日：2006-11-02
申请号：US11117662
申请日：2005-04-28
申请人： Roger Summer , Anthony Dezonno , Jeff Hodson , Sandy Biggam , Michael Sheridan , Mike Hollatz , Dave Wesen
发明人： Roger Summer , Anthony Dezonno , Jeff Hodson , Sandy Biggam , Michael Sheridan , Mike Hollatz , Dave Wesen
IPC分类号： G06Q99/00 , G06Q40/00
CPC分类号： G06Q10/00 , G06Q40/025
摘要： An improved system and method for routing transactions based on business strategy and the ability to identify how the router selection outcomes meet the objectives of a business strategy. First, identifying business strategies along with key performance indicators (KPI) values. Then associating one or more objectives with one or more strategies on key performance indicators. The next step converts the objectives into routing rules which are sent to a routing engine and the transaction is routed.
摘要翻译：一种改进的基于业务策略路由事务的系统和方法，以及识别路由选择结果如何满足业务战略目标的能力。首先，确定业务战略以及关键绩效指标（KPI）值。然后将一个或多个目标与关键绩效指标的一个或多个策略相关联。下一步将目标转换为发送到路由引擎并且事务被路由的路由规则。

3. 发明授权

US08180043B2 Method and apparatus for customer key routing 有权
标题翻译：客户钥匙路由的方法和装置
公开(公告)号：US08180043B2
公开(公告)日：2012-05-15
申请号：US11006151
申请日：2004-12-07
申请人： Anthony J. Dezonno , Roger A. Sumner , Sandy Biggam , Jeffrey D. Hodson , Mary Ellen Moser , Mike Hollatz , Dave Wesen , Michael Sheridan
发明人： Anthony J. Dezonno , Roger A. Sumner , Sandy Biggam , Jeffrey D. Hodson , Mary Ellen Moser , Mike Hollatz , Dave Wesen , Michael Sheridan
IPC分类号： H04M3/00
CPC分类号： H04M3/5232
摘要： In one embodiment, a method is provided for routing calls within an automatic contact distribution system comprising assessing at least two evaluators programmed to collect information about identified sets of attributes associated with a call. The system then initiates the collection of information to enable the evaluators to assign a value to those attributed for which information exists. A comparison is then performed of the values assigned to the attributes in each evaluator. The call is then routed to the agent selected by the comparison.
摘要翻译：在一个实施例中，提供了一种用于在自动联系人分发系统内路由呼叫的方法，包括评估至少两个评估者，其被编程以收集关于与呼叫相关联的所标识的属性集合的信息。然后，系统启动信息的收集，以使得评估者能够为存在信息的属性分配一个值。然后对分配给每个评估者中的属性的值进行比较。然后将呼叫路由到通过比较选择的代理。

4. 发明授权

US07316534B2 Integrated pin and clip 有权
标题翻译：集成针脚和夹子
公开(公告)号：US07316534B2
公开(公告)日：2008-01-08
申请号：US10710253
申请日：2004-06-29
申请人： Rolf Hohmann , Chris Irgens , Gary Burmesch , Kerry Jacques , Mark Van Handel , Michael Sheridan
发明人： Rolf Hohmann , Chris Irgens , Gary Burmesch , Kerry Jacques , Mark Van Handel , Michael Sheridan
IPC分类号： F16B21/00 , B60D1/02
CPC分类号： B60D1/025 , B60D1/02 , B60D1/065 , Y10T24/45497 , Y10T70/443 , Y10T403/32885
摘要： An integrated pin and clip for securing vehicle trailer components. The integrated pin and clip includes a shaft member and a clip member. The clip member is movable between a locked and an unlocked position. The unlocked position allows for the integrated pin and clip to be inserted and withdrawn from a receiving aperture in a vehicle trailer component, such as a receiver. The locked position does not allow the integrated pin and clip to be inserted and withdrawn from the aperture. The integrated pin and clip also includes retention means that secures the clip in either the locked position or the unlocked position.
摘要翻译：用于固定车辆拖车部件的集成销和夹子。集成销和夹子包括轴构件和夹子构件。夹子构件可在锁定位置和解锁位置之间移动。解锁位置允许将集成销和夹子从诸如接收器的车辆拖车部件中的接收孔插入和拉出。锁定位置不允许集成的销和夹子从孔中插入和拉出。集成销和夹子还包括将夹子固定在锁定位置或解锁位置的保持装置。

5. 发明授权

US4949858A Sample bottle and cap therefor 失效
标题翻译：样品瓶和盖子
公开(公告)号：US4949858A
公开(公告)日：1990-08-21
申请号：US367781
申请日：1989-06-19
申请人： Michael Sheridan
发明人： Michael Sheridan
IPC分类号： B01L3/00 , B65D45/04 , G01N1/10 , G01N1/20
CPC分类号： B01L3/508 , B65D45/04 , G01N1/10 , G01N2001/1037 , G01N2001/205 , G01N2001/2071
摘要： A sample collection container for use in receiving samples for analysis and testing of fluids from a sample valve forming part of a chemical process line. The container includes a closure element which selectively engages the sample valve during collection and provides means for protecting the user handling the sample container after disengagement from the sample valve from spillage. The container closure is selectively engageable by a cap element when disengaged from the sample valve, the cap element having an orificed end wall which may be selectively closed or provided with means supporting a penetrable membrane for hypodermic extraction of fluid.
摘要翻译：用于接收样品的样品收集容器，用于分析和测试来自形成化学处理线的一部分的样品阀的流体。容器包括封闭元件，其在收集期间选择性地接合样品阀，并提供用于在从样品阀脱离溢出之后保护用户处理样品容器的装置。当与样品阀脱离时，容器封闭件可选择性地与盖元件接合，盖元件具有可选择性地关闭的有孔端壁，或设置有支撑用于皮下注射液体的可穿透膜的装置。

6. 外观设计

USD545104S1 Display rack 有权
公开(公告)号：USD545104S1
公开(公告)日：2007-06-26
申请号：US29228448
申请日：2005-04-22
申请人： Michael Sheridan , Jim Recknagel , Linda L. Rico , Randall G. Postle
设计人： Michael Sheridan , Jim Recknagel , Linda L. Rico , Randall G. Postle

7. 发明授权

US4873876A Chemical process sampler 失效
标题翻译：化学工艺取样器
公开(公告)号：US4873876A
公开(公告)日：1989-10-17
申请号：US267984
申请日：1988-11-07
申请人： Michael Sheridan , Kenneth Jaffe
发明人： Michael Sheridan , Kenneth Jaffe
IPC分类号： G01N1/00 , G01N1/10 , G01N1/20
CPC分类号： G01N1/10 , G01N2001/1037 , G01N2001/205 , G01N2001/2071
摘要： A chemical process sampler for use in monitoring the progress of chemical processing particularly suited for the handling of toxic, volatile, or otherwise dangerous substances. The sampler is characterized in the provision of multi-position valve structure for returning a contained sample to the processing vessel after use, thereby eliminating the need for separate disposal.
摘要翻译：用于监测化学处理进展的化学过程采样器，特别适用于处理有毒，挥发性或其他危险物质。采样器的特征在于提供多位置阀结构，用于在使用后将包含的样品返回到处理容器，从而不需要单独处理。

8. 发明申请

US20060191165A1 Footwear support system 失效
标题翻译：鞋类支持系统
公开(公告)号：US20060191165A1
公开(公告)日：2006-08-31
申请号：US11211870
申请日：2005-09-06
申请人： Michael Sheridan
发明人： Michael Sheridan
IPC分类号： A43B23/02
CPC分类号： A43B7/20
摘要： A footwear base (320) and a structurally designed footwear bracing system (340) including a footwear base is provided. The footwear bracing system reduces the likelihood of ankle injuries when incorporated in a variety of footwear. The footwear bracing system permits the production of a very high structurally designed footwear base (320) by coupling it to and working in unison with a simple articulated but structurally designed support system (340). Very large forces can exist with this footwear and moderate but very injurious forces can be experienced in many types of footwear and these forces cannot be controlled by the ankle alone. Using the principles of the present invention these forces can be transferred to and resisted by the lower leg. The support system controls the forces generated by the footwear height or ground unevenness and relieves the ankle of this task. The support structure enables articulation of the ankle joint and therefore allows the wearer to move in a normal manner safely and with ease.
摘要翻译：提供了一种鞋底座（320）和包括鞋底的结构设计的鞋履支撑系统（340）。鞋类支撑系统减少了当并入各种鞋类时踝部受伤的可能性。鞋类支撑系统允许通过将其与简单的铰接但结构设计的支撑系统（340）相结合并与之协同工作来生产非常高的结构设计的鞋类基座（320）。这种鞋子可以存在很大的力量，许多类型的鞋子可以体现温和但非常有害的力量，而这些力量不能单独由脚踝控制。使用本发明的原理，这些力可以被传递到小腿并且被小腿抵抗。支撑系统控制由鞋类高度或地面不均匀产生的力量，并缓解该任务的脚踝。支撑结构能够使踝关节铰接，从而允许佩戴者以正常的方式安全且容易地移动。

9. 外观设计

USD434761S Housing for communication appliance 失效
公开(公告)号：USD434761S
公开(公告)日：2000-12-05
申请号：US099958
申请日：1999-02-01
申请人： Michael Sheridan , Martin Patterson , Pavani Diwanji , Geoffrey Baehr , David Allison , Steven Peart
设计人： Michael Sheridan , Martin Patterson , Pavani Diwanji , Geoffrey Baehr , David Allison , Steven Peart

10. 发明授权

US6157312A Appliance for integrating multiple forms of communication 失效
标题翻译：用于集成多种形式的通信的设备
公开(公告)号：US6157312A
公开(公告)日：2000-12-05
申请号：US240606
申请日：1999-02-01
申请人： Michael Sheridan , Martin Patterson , Pavani Diwanji , Geoffrey Baehr , David Allison , Steven Peart
发明人： Michael Sheridan , Martin Patterson , Pavani Diwanji , Geoffrey Baehr , David Allison , Steven Peart
IPC分类号： G06F1/16 , G06F1/18 , G06F1/20 , G08B21/00
CPC分类号： G06F1/16 , G06F1/181 , G06F1/20
摘要： A communication appliance with a desktop unit and a secondary unit. The desktop unit includes an outer casing, bottom feet, openings in the outer casing for control elements, a plurality of heat-producing electronic components and at least one speaker. The bottom feet extend from a bottom of the outer casing and support the outer casing on a surface such that the bottom of the outer casing is spaced from the surface. The control elements are used for operating the communication appliance. The outer casing includes a plurality of cooling slots for cooling electronic components found in the interior of the communication appliance so that a fan or other external device is not needed.
摘要翻译：具有桌面单元和辅助单元的通信设备。桌面单元包括外壳，底脚，用于控制元件的外壳中的开口，多个发热电子部件和至少一个扬声器。底脚从外壳的底部延伸并将外壳支撑在表面上，使得外壳的底部与表面间隔开。控制元件用于操作通信设备。外壳包括用于冷却在通信设备内部发现的电子部件的多个冷却槽，从而不需要风扇或其它外部装置。

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