专利快速检索-快速检索全球专利，免费商用专利数据库-IPRDB

1. 发明授权

KR101554219B1 이동통신망에서 패킷 교환 전용 가입을 위한 단문 메시지 서비스 제공 방법 및 장치 有权
标题翻译：短消息服务提供移动通信网络中仅用于分组交换的订阅方法和装置
公开(公告)号：KR101554219B1
公开(公告)日：2015-09-21
申请号：KR1020120098722
申请日：2012-09-06
申请人： 주식회사 케이티
发明人： 홍성표 , 최우진 , 김현표
IPC分类号： H04W4/12 , H04W8/20 , H04W88/18
CPC分类号： H04W4/14 , H04M3/42382 , H04M3/527
摘要： 본명세서는 LTE 이동통신망에서패킷교환전용가입에대한 SMS 서비스제공방법에관한것이다.

2. 发明公开

KR1020140109567A 상품 결제를 위한 서버, 시스템과, 방법 审中-实审
标题翻译：服务器，系统和用于付款的方法
公开(公告)号：KR1020140109567A
公开(公告)日：2014-09-16
申请号：KR1020130023285
申请日：2013-03-05
申请人： 주식회사 유디아이디
发明人： 정재훈
IPC分类号： G06Q20/16 , G06Q30/06
CPC分类号： G06Q30/04 , G06Q20/16 , H04M3/527
摘要： The present invention relates to a server, a system, and a method for product payment. A method for controlling a product selling system, according to the present invention comprise the following steps. A purchase request processing server receives purchase intention information from a communications terminal. The purchase request processing server transmits a message, which contains callback information corresponding to the purchase intention information, to the purchaser terminal by using purchaser terminal information included in the purchase intention information. A selling progress processing server receives a payment request from the purchaser terminal by using the callback information. The selling progress processing server performs control such that the payment processing is performed according to the payment request.
摘要翻译：本发明涉及服务器，系统和产品支付方法。根据本发明的用于控制产品销售系统的方法包括以下步骤。购买请求处理服务器从通信终端接收购买意图信息。购买请求处理服务器通过使用包含在购买意图信息中的购买者终端信息向购买者终端发送包含与购买意图信息相对应的回叫信息的消息。销售进度处理服务器通过使用回调信息从购买者终端接收支付请求。销售进度处理服务器执行控制，使得根据支付请求执行支付处理。

3. 发明公开

KR1020050004702A 자동 통화 라우팅을 위한 시스템, 방법 및 컴퓨터 판독가능 기록 매체 有权
标题翻译：基于自动系统预测操作员负载和自动化效率的人机操作员的呼叫处理理想转换系统，特别是关于提供决策理论分析和自动系统转换为人机操作人员的理想决策模型
公开(公告)号：KR1020050004702A
公开(公告)日：2005-01-12
申请号：KR1020040039095
申请日：2004-05-31
申请人： 마이크로소프트 코포레이션
发明人： 호르비츠,에릭제이. , 팩,티모시에스.
IPC分类号： H04M3/523
CPC分类号： H04Q3/64 , G10L15/26 , H04M3/527 , H04M3/54 , H04M2201/14 , H04Q2213/13072 , H04Q2213/1337 , H04Q2213/13378
摘要： PURPOSE: An ideal conversion system of call handling to a human operator based on a prediction of an operator load and automation efficiency from an automatic system is provided to use a decision-theoretic based framework to conduct the best action based on utilities related to a specific component, thereby optimizing usage of resources through more than one trained model. CONSTITUTION: A call routing and deciding system(100) includes an automatic call routing system(110) to supply an automatic response(120) to more than one caller(130). The automatic call routing system(110) communicates with processing components, switching components, electronic directories, and the callers(130), and includes software related to a speech recognition component for routing calls to identified persons. If the callers(130) have difficulty in connecting with a person or a group, the call routing system(110) is connected to a human operator(144) to provide better resources to the callers(130).
摘要翻译：目的：提供一种基于从自动系统对运营商负载和自动化效率的预测，向人类操作员提供呼叫处理的理想转换系统，以使用基于决策理论的框架，以基于具体的从而通过多个受过训练的模型优化资源的使用。构成：呼叫路由和决定系统（100）包括自动呼叫路由系统（110），以向多于一个呼叫者提供自动响应（120）（130）。自动呼叫路由系统（110）与处理组件，交换组件，电子目录和呼叫者（130）进行通信，并且包括与用于将呼叫路由到所识别的人的语音识别组件相关的软件。如果呼叫者（130）难以与个人或组进行连接，则呼叫路由系统（110）连接到人操作者（144），以向呼叫者提供更好的资源（130）。

4. 发明公开

KR1020040110060A 고객 서비스를 위한 응답 시스템 失效
标题翻译：系统对客户的问题和/或索赔提出异议
公开(公告)号：KR1020040110060A
公开(公告)日：2004-12-29
申请号：KR1020030070954
申请日：2003-10-13
申请人： 신 에트케 테크놀로지 컴퍼니 리미티드
发明人： 첸,쿠오-롱 , 이,천-청 , 후앙,쳉-흥
IPC分类号： G06Q50/00
CPC分类号： H04M3/527 , H04M3/42221
摘要： PURPOSE: A system for instantly offering a response to a question and/or a claim of a customer is provided to make an operator instantly respond to the question of the customer by receiving voice file recoding the contents of the customer's request through a short message or an E-mail to the operator through the PSTN(Public Switched Telephone Network) even if the operator is not in an office. CONSTITUTION: A rearward customer database(290) stores multiple records including a responding address for the rearward customer. A switchboard(210) is electrically connected to the PSTN and simultaneously receives multiple telephones matched with one of the rearward customers. A database booth electrically connects to the rearward database, the switchboard, terminals(230), and a recorder(250). A host(240) is electrically connected to the data booth and includes a duty shift list for the operators operating the terminal.
摘要翻译：目的：提供即时提供对问题和/或客户声明的响应的系统，以使操作员通过接收通过短消息重新编码客户请求的内容的语音文件来立即响应客户的问题，即使操作员不在办公室，通过PSTN（公共交换电话网络）向操作者发送电子邮件。构成：后向客户数据库（290）存储多个记录，包括向后客户的响应地址。交换机（210）电连接到PSTN，并同时接收与后向客户之一匹配的多个电话。数据库展台电连接到后向数据库，配电盘，终端（230）和记录器（250）。主机（240）电连接到数据室，并且包括用于操作终端的操作员的占空比列表。

5. 发明授权

KR1019970004777B1 복수 자동페이저 호출장치 구성 및 방법 失效
标题翻译：全自动包装机的组成和方法
公开(公告)号：KR1019970004777B1
公开(公告)日：1997-04-03
申请号：KR1019940018538
申请日：1994-07-29
申请人： 황홍섭
发明人： 황홍섭
IPC分类号： H04B5/04
CPC分类号： H04W88/185 , H04M1/658 , H04M3/42 , H04M3/527 , H04M3/533 , H04M11/022
摘要： Apparatus for calling a plurality of automatic pagers selectively calls each subscriber among a plurality of absent users, transmits a message to the subscriber, and re-transmits a message not received at a communication interruption area to a pager. The method for calling a plurality of automatic pagers inputs pager subscriber numbers of a plurality of users, and waits for a ring signal input. In case of a ring signal input, the method forms a communication loop, transmits requesting a caller's message and an individual number input, receives the caller's message and number or re-transmission command from the public telephone line, gives the message a search number, and stores the message into the memory. In case of the message re-transmission command, the method searches a message corresponding to the search number, stores it to an operation memory. In case of a voice answering request, the method transmits a voice answering, closes a communication loop, and goes to a ring waiting state. In case of a pager transmission, the method searches a pager subscriber number in the memory, and stores it into the operation memory, closes the communication loop, transmits a corresponding pager subscriber number among the plurality of users, and calls each pager. A audio frequency signal detector receives a prompt signal, and transmits a caller's message or searched re-transmission message and search number through a public telephone line to a paging station.
摘要翻译：用于呼叫多个自动寻呼机的设备选择性地呼叫多个缺席用户中的每个用户，向订户发送消息，并将未在通信中断区域接收的消息重新发送到寻呼机。呼叫多个自动寻呼机的方法输入多个用户的寻呼用户号码，并等待振铃信号输入。在环形信号输入的情况下，该方法形成通信环路，发送请求呼叫者的消息和个人号码输入，从公用电话线路接收呼叫者的消息和号码或再发送命令，给消息一个搜索号码，并将消息存储到存储器中。在消息重传命令的情况下，该方法搜索与搜索号相对应的消息，将其存储到操作存储器。在语音应答请求的情况下，该方法发送语音应答，关闭通信环路，并进入振铃等待状态。在寻呼机发送的情况下，该方法搜索存储器中的寻呼机用户号码，并将其存储到操作存储器中，关闭通信环路，在多个用户之间发送相应的寻呼机用户号码，并呼叫每个寻呼机。音频信号检测器接收提示信号，并通过公共电话线将呼叫者的消息或搜索的重发消息和搜索号码发送到寻呼站。

6. 发明公开

KR1020150053908A 콜센터에 기반한 스마트 홈 시스템 및 그 실현 방법 审中-实审
标题翻译：基于中心的智能家居系统及其实施方法
公开(公告)号：KR1020150053908A
公开(公告)日：2015-05-19
申请号：KR1020157005826
申请日：2013-07-24
申请人： 지티이 코포레이션
发明人： 라이,용센 , 우,웨이웨이
IPC分类号： H04M3/51
CPC分类号： H04L12/2816 , H04L12/2818 , H04L12/2836 , H04L67/125 , H04L67/28 , H04L67/2823 , H04L2012/2841 , H04M1/72533 , H04M3/42059 , H04M3/493 , H04M3/5183 , H04M3/527 , H04M2203/1016 , H04W4/14 , H04W4/18
摘要： 본발명은콜센터에기반한스마트홈 시스템및 그실현방법을제공한다. 상기스마트홈 시스템은사용자번호와대응되는홈 단말과의등록바인딩을실현하는사용자등록모듈과, 사용자조작명령을획득하여사용자번호와대응되는홈 단말과의바인딩관계에근거하여그 사용자조작명령을대응되는홈 단말로송신하는콜센터와, 수신한사용자조작명령을집행하는홈 단말을포함한다. 본발명에제공되는콜센터에기반한스마트홈 시스템및 그실현방법에의하면사용자측에대한요구는거의없고콜센터에기반하여스마트홈 기기를모니터링하여사용자의사용조건을낮출수있다.

7. 发明授权

KR101498045B1 선택적 발신모드로 구동되는 아웃바운드 시스템 및 그 제어 방법 有权
标题翻译：通过选择性呼叫模式操作的OUTBOUND系统及其控制方法
公开(公告)号：KR101498045B1
公开(公告)日：2015-03-03
申请号：KR1020140117433
申请日：2014-09-04
申请人： (주)네오메카
发明人： 최준환
IPC分类号： H04M3/51
CPC分类号： H04M3/42 , H04M3/527 , H04M3/5183
摘要： 본 발명은 선택적 발신모드로 구동되는 아웃바운드 시스템 및 그 제어방법에 관한 것으로서, 더욱 상세하게는 상담원이 고객정보를 숙지한 상태에서 고객단말기와의 통화가 이루어질 수 있는 선택적 발신모드로 구동되는 아웃바운드 시스템 및 그 제어방법에 관한 것이다.
摘要翻译：本发明涉及以选择性出站模式操作的出站系统及其控制方法，更具体地涉及以选择性出站模式操作的出站系统，这使顾问能够以已知的客户信息拨打客户终端，以及用于控制出站系统的方法。根据本发明的出站系统包括：数据库，存储包括客户终端的电话号码以及客户信息的呼叫数据; 咨询终端，接收存储在数据库中的呼叫数据和客户信息，并呼叫客户终端; 根据来自咨询终端或出站服务器的出站请求向客户终端发起呼叫或建立呼叫的呼叫交换机; 以及将存储在数据库中的呼叫数据分发到辅导终端的出站服务器，其中，当在向顾问终端发送客户信息之后经过预设的待机时间时，出站服务器自动控制呼叫交换机发送出站呼叫。

8. 发明公开

KR1020100016138A 자동 안내 문법 튜닝 无效
标题翻译：自动化的GRAMMAR调谐
公开(公告)号：KR1020100016138A
公开(公告)日：2010-02-12
申请号：KR1020097022894
申请日：2008-04-23
申请人： 마이크로소프트 코포레이션
发明人： 디드콕크,클리포드,엔. , 윌슨,마이클,제프리,앤드류
IPC分类号： H04L12/66 , H04M3/487
CPC分类号： H04M3/527 , G10L15/183 , G10L15/19 , H04M3/4931 , H04M3/5166 , H04M2201/40
摘要： A system provides automated attendant call processing. A database comprises words that are anticipated to be received in a voice input. Stored in relation to the words are actions to be taken upon receipt of a call comprising to particular words. A server receives a call, and after playing a prompt, receives a voice input. The server identifies whether words in the voice input correspond to words in the database. If so, the server takes an action stored in the database in relation to the words in the voice input. If words in the voice input do not correspond to words in the database, the server queues the voice input for analysis. In response to inputs, the server adds words from the voice input to the database.
摘要翻译：系统提供自动话务员呼叫处理。数据库包括预期在语音输入中被接收的字。与这些单词相关的存储是在接收到包含特定单词的呼叫时采取的动作。服务器接收呼叫，并且在播放提示后接收语音输入。服务器识别语音输入中的词是否对应于数据库中的单词。如果是这样，服务器会根据语音输入中的单词采取数据库中存储的动作。如果语音输入中的单词与数据库中的单词不对应，则服务器将语音输入排队进行分析。响应于输入，服务器将语音输入中的单词添加到数据库。

9. 发明公开

KR1020060110090A 동일한 번호를 이용한 콜센터 연결 및 WAP 연결에 관한기술 无效
标题翻译：空值
公开(公告)号：KR1020060110090A
公开(公告)日：2006-10-24
申请号：KR1020050032288
申请日：2005-04-19
申请人： 최중인
发明人： 최중인
IPC分类号： H04M3/527 , H04M3/50
CPC分类号： H04M3/527
摘要： A technique for call center connection and WAP(Wireless Application Protocol) connection using the same number is provided to allow a service provider to reduce a cost required for operating consultants and operational costs corresponding to the number of lines of an ARS(Automatic Response System). A user inputs a phone number of a call center of a credit card company in a mobile phone. The user presses a hot key to be connected with a WAP of a corresponding service provider. Every menu of an ARS on a list is displayed and the user selects a desired service, for example, a credit card limit inquiry. Result of the credit card limit credit card limit inquiry is displayed. When the user wants to inquire more, he/she selects a 'connection to a consultant of a corresponding department' on the list. The user is directly connected with the corresponding consultant of the call center and makes inquiries.
摘要翻译：提供了使用相同号码的呼叫中心连接和WAP（无线应用协议）连接的技术，以允许服务提供商降低操作顾问所需的成本和与ARS（自动响应系统）的线路数相对应的操作成本，。用户在手机中输入信用卡公司的呼叫中心的电话号码。用户按下与相应服务提供商的WAP连接的热键。显示列表中ARS的每个菜单，用户选择所需的服务，例如信用卡限额查询。显示信用卡限额信用卡限额查询结果。当用户想要查询更多时，他/她在列表中选择“与相应部门的顾问的连接”。用户直接与呼叫中心的相应顾问联系，并进行询问。

10. 发明授权

KR100433576B1 브리지 포트를 통한 클라이언트 컴퓨터로 부터의음성호출의 성립 失效
标题翻译： 브리지포트를통한클라이언트컴퓨터로부터의음성호출의성브
公开(公告)号：KR100433576B1
公开(公告)日：2004-05-31
申请号：KR1020007009635
申请日：1999-07-22
申请人： 아이티엑스시 인코포레이티드
发明人： 스포노글제프리비. , 크러쳐폴디. , 사이몬알제이. , 카쎄짜제이슨티. , 미라쉬라피모타바 , 킬러케네스엘. , 펜드스아지트비.
IPC分类号： H04L12/66
CPC分类号： H04M7/003 , H04L29/06 , H04L29/06027 , H04L65/1016 , H04L65/4007 , H04L65/4061 , H04L65/80 , H04M3/42323 , H04M3/42348 , H04M3/5191 , H04M3/527 , H04M7/006 , H04M7/1205 , H04M7/1225
摘要： An apparatus for establishing a voice call to a PSTN extension for a networked client computer, and routing the voice call off of the network, is provided. In a first embodiment, the apparatus comprises a storage medium having stored therein a plurality of programming instructions coupled to an execution unit to execute the plurality of programming instructions to implement a set of communication services facilitating the establishment of the voice call to the PSTN extension. The set of communication services include services for receiving a request from the networked client computer requesting the voice call, determining the PSTN extension and controlling a computer telephony interface to route the voice call from the packet switched network to the PSTN extension.
摘要翻译：提供了一种用于为联网的客户端计算机建立到PSTN分机的语音呼叫并将语音呼叫路由离开网络的设备。在第一实施例中，该设备包括存储介质，在该存储介质中存储有耦合到执行单元的多个编程指令，以执行该多个编程指令以实现便利建立到PSTN扩展的语音呼叫的一组通信服务。该组通信服务包括用于从请求语音呼叫的联网客户计算机接收请求的服务，确定PSTN扩展并控制计算机电话接口以将语音呼叫从分组交换网路由到PSTN分机。

你已经成功收藏专利！

检索式保存成功!

IPRDB

热门服务

关于我们

友情链接

联系方式