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21. 发明专利

JP2005301468A Service provision system and method therefor 有权
标题翻译：服务提供系统及其方法
公开(公告)号：JP2005301468A
公开(公告)日：2005-10-27
申请号：JP2004113749
申请日：2004-04-08
申请人： Oki Electric Ind Co Ltd , 沖電気工業株式会社
发明人： SHIGETA YOSHIAKI
IPC分类号： G06F15/00 , B41J2/44 , B41J2/45 , B41J2/455 , G06F13/00 , H04L12/66 , H04L29/02 , H04L29/06 , H04M7/00 , H04M11/00
CPC分类号： H04M7/003 , H04L65/1006 , H04L65/1069 , H04L67/02 , H04M7/0009
摘要： PROBLEM TO BE SOLVED: To provide a service provision system and a method therefor, realizing unified situation management based on a viewpoint of performing a plurality of communications. SOLUTION: A communication system 10 executes a request from a Web browser as a call attempt, initiates a call attempt manager 100 corresponding to the request using the HTTP protocol, converts the request into a request of the SIP protocol via coordination managers 96 and 58, processes for the request in a call attempt manager 56, forwards a response of the processing result to a Web browser 50 reversely through a communication path, and then makes the processing result to be displayed. The communication system 10 then operates a service agent UA manager 98, the coordination managers 96 and 58, and a service agent UA manager 54 in order, registers by the service agent UA, returns the registration result to the Web system in the reverse order of the above procedure, and thereafter, executes an event from the Web system and establishes a call. COPYRIGHT: (C)2006,JPO&NCIPI
摘要翻译：要解决的问题：提供一种服务提供系统及其方法，基于执行多个通信的观点实现统一的情况管理。解决方案：通信系统10作为呼叫尝试执行来自Web浏览器的请求，使用HTTP协议发起对应于该请求的呼叫尝试管理器100，经由协调管理器96将该请求转换成SIP协议的请求以及58，在呼叫尝试管理器56中的请求处理，通过通信路径将处理结果的响应转发到Web浏览器50，然后使处理结果显示。然后，通信系统10按照服务代理UA的顺序操作服务代理UA管理器98，协调管理器96和58以及服务代理UA管理器54，将登记结果以相反的顺序返回给Web系统上述过程，然后从Web系统执行事件并建立呼叫。版权所有（C）2006，JPO＆NCIPI

22. 发明专利

JP2005530407A How to enable dynamically utilize services provided by the local area communication network to a terminal connected to a public communication network 有权
公开(公告)号：JP2005530407A
公开(公告)日：2005-10-06
申请号：JP2004514321
申请日：2003-06-13
申请人：アルカテル
发明人：ピノー，フランシス , ブレ，ジヤン−ルイ
IPC分类号： H04L29/06 , H04M3/00 , H04M3/42 , H04M7/00 , H04W76/02 , H04Q7/22 , H04Q7/24 , H04Q7/26 , H04Q7/30 , H04Q7/36
CPC分类号： H04M7/0009 , H04M3/42 , H04M3/42178 , H04M2203/053 , H04M2203/257 , H04M2207/18 , H04W76/02
摘要：本発明は、第１の通信ネットワークＰＬＭＮに接続され、選択されたプロトコルに従って、第１のチャネル伝送のシグナリングデータと第２の伝送チャネル上の音声データとを同時に交換することができる端末４に、第２の構内通信ネットワークＲＰによって提供されるサービスを提供できるようにする通信サーバ２に関する。このサーバ２は、第１のネットワークＰＬＭＮに接続された端末４に、端末４が第２のチャネル上での音声リンク中に、前記第１のチャネル上でサーバ２との接続を確立することを可能にするように設計された構成データを、第１のチャネルを介し、選択された基準に従って送信するための制御手段６を含み、それによって、第２のネットワークＲＰによって提供されるサービスを音声リンク中の前記端末に提供する。

23. 发明专利

JP5101108B2 System and method for initiating a conference call 有权
公开(公告)号：JP5101108B2
公开(公告)日：2012-12-19
申请号：JP2006547341
申请日：2004-12-22
申请人：リンクウエアインコーポレイテッド
发明人：ターナー，トッド，シー
IPC分类号： H04M3/56 , G06F15/16 , H04L12/18 , H04L12/58 , H04M3/42 , H04M7/00
CPC分类号： H04M3/567 , H04L12/1818 , H04L51/04 , H04L51/043 , H04M3/56 , H04M7/0009 , H04M7/003 , H04M7/128 , H04M2203/5063 , H04M2203/652

25. 发明专利

JP4274661B2 Bi-directional data communication systems and two-way communication device and how to use them to be used there for communication between the mobile phone or the like of the two-way data communication device and the computer 有权
公开(公告)号：JP4274661B2
公开(公告)日：2009-06-10
申请号：JP2000026786
申请日：2000-02-03
申请人：オープンウェーヴシステムズインコーポレーテッド
发明人：アラン・ロスマン
IPC分类号： G06F9/445 , G06F13/00 , G06F3/023 , G06Q10/00 , G06Q30/00 , H04L12/28 , H04L12/56 , H04L29/06 , H04L29/08 , H04M3/00 , H04M7/00 , H04M11/08 , H04W4/00 , H04W4/12
CPC分类号： H04L67/303 , G06F3/0237 , H04L67/04 , H04L69/14 , H04L69/329 , H04M1/72522 , H04M1/72583 , H04M7/0009 , H04M2207/18 , H04W4/00 , H04W4/12
摘要： A two-way data communication device such as a data ready cellular telephone, a two-way pager, or a telephone communicates via a two-way data communication network with a server computer on a computer network that has an interface to the two-way data communication network, i.e, is coupled to the two-way data communication network. For example, the computer network can be a corporate wide area network, a corporate local area network, the Internet, or any combination of computer networks. The two-way data communication device utilizes a client module to transmit message including a resource selector chosen by the user to a server on a server computer on the computer network. The server processes the message and transmits a response over the two-way data communication network to the client module. The client module interprets the response and presents the response to the user via a structured user interface. Alternatively, the user transmits a request that directs the server to transmit the response to the request to another location or to another user.

26. 发明专利

JP2009044748A Call centre 有权
标题翻译：呼叫中心
公开(公告)号：JP2009044748A
公开(公告)日：2009-02-26
申请号：JP2008236190
申请日：2008-09-16
申请人： British Telecommun Plc , ブリティッシュ・テレコミュニケーションズ・パブリック・リミテッド・カンパニーBritish Telecommunications Public Limited Company
发明人： BEDDUS SIMON ALEXANDER , WILLS FENELA , FISHER DAVID MARK , WELLS DAVID
IPC分类号： H04M3/523 , H04L29/08 , H04M3/00 , H04M3/42 , H04M3/428 , H04M3/48 , H04M3/51 , H04M7/00 , H04M11/00
CPC分类号： H04M7/003 , H04M3/4285 , H04M3/48 , H04M3/5175 , H04M3/5191 , H04M3/523 , H04M3/5237 , H04M7/0006 , H04M7/0009
摘要： PROBLEM TO BE SOLVED: To provide a method for carrying out, at terminals, at least part of processing of automatic call distribution (ACD), in a call center connected via a network to a number of terminals. SOLUTION: At least part of the processing of automatic call distribution, that is the processing whereby a call is assigned to a particular one of agents is shifted from a call center to a customer terminal. The method includes the steps of: (a) communicating ACD (automatic call distribution) data to a customer terminal; (b) using the ACD data selecting at the customer terminal an agent group; and (c) subsequently establishing a call from a customer terminal via the call center to an agent in the group selected in step (b). COPYRIGHT: (C)2009,JPO&INPIT
摘要翻译：要解决的问题：提供一种在通过网络连接到多个终端的呼叫中心中在终端处执行自动呼叫分配（ACD）的至少一部分处理的方法。解决方案：自动呼叫分配的处理的至少一部分，即将呼叫分配给特定的一个代理的处理从呼叫中心转移到客户终端。该方法包括以下步骤：（a）将ACD（自动呼叫分配）数据传送到客户终端; （b）使用在客户终端选择代理组的ACD数据; 和（c）随后经由呼叫中心从客户终端建立到步骤（b）中选择的组中的代理的呼叫。版权所有（C）2009，JPO＆INPIT

27. 发明专利

JP4113336B2 Call service providing system 有权
公开(公告)号：JP4113336B2
公开(公告)日：2008-07-09
申请号：JP2001074475
申请日：2001-03-15
申请人：富士通株式会社
发明人：松本　　孝
IPC分类号： H04M3/42 , H04M15/00 , H04M7/00 , H04M11/00 , H04M15/34
CPC分类号： H04M15/8033 , H04M7/0009 , H04M15/00 , H04M15/08 , H04M15/09 , H04M15/34 , H04M15/51 , H04M15/56 , H04M15/8083 , H04M2215/0184 , H04M2215/0192 , H04M2215/202 , H04M2215/32 , H04M2215/54 , H04M2215/62 , H04M2215/66 , H04M2215/7435

28. 发明专利

JP2008072766A Method and apparatus for monitoring telephone status 审中-公开
标题翻译：监控电话状态的方法和装置
公开(公告)号：JP2008072766A
公开(公告)日：2008-03-27
申请号：JP2007310473
申请日：2007-11-30
申请人： Walker Digital Llc , ウオーカーディジタル、エルエルシー
发明人： JORASCH JAMES A , WALKER JAY S , FINCHAM MAGDALENA M , DICKERSON JOHN B , KEESMAN MARC D , GELMAN GEOFFREY M , TULLEY STEPHEN C , ALDERUCCI DEAN P
IPC分类号： H04M3/42 , H04M3/22 , H04M3/38 , H04M7/00 , H04M11/00 , H04Q3/58
CPC分类号： H04M3/42374 , H04M1/2535 , H04M1/274516 , H04M3/2272 , H04M3/38 , H04M3/42093 , H04M3/4228 , H04M3/42314 , H04M3/42323 , H04M3/42365 , H04M3/4931 , H04M7/0009 , H04M7/006 , H04M7/128 , H04M7/1295 , H04M2203/6009 , H04M2203/609 , H04M2207/08
摘要： PROBLEM TO BE SOLVED: To block a call to a telephone in accordance with a location of the telephone. SOLUTION: An instruction of a second telephone authorized to monitor a first telephone is received, a request to monitor the first telephone is received from the second telephone, and a first signal is received from the first telephone. A first location of the first telephone is determined based on the first signal, a second signal indicating that the first location is a blocked location is received from a user of the first telephone, and it is established to block a call corresponding to the first telephone from the second telephone while the first telephone is placed at the first location in response to the second signal. It is decided that the first telephone is moved from the first location and in response to the decision that the first telephone is moved from the first location, a status where the first telephone is capable of receiving a call is automatically transmitted to the second telephone. COPYRIGHT: (C)2008,JPO&INPIT
摘要翻译：要解决的问题：根据电话的位置阻止对电话的呼叫。
解决方案：接收到被授权监视第一电话的第二电话的指令，从第二电话接收到监视第一电话的请求，并且从第一电话接收到第一信号。基于第一信号确定第一电话的第一位置，从第一电话的用户接收到指示第一位置是阻止位置的第二信号，并且建立为阻止对应于第一电话的呼叫当第一电话响应于第二信号被放置在第一位置时，从第二电话。决定第一电话从第一位置移动，并且响应于第一电话从第一位置移动的决定，第一电话能够接收呼叫的状态被自动发送到第二电话。版权所有（C）2008，JPO＆INPIT

29. 发明专利

JP3967492B2 Accommodating device of voice terminal 有权
公开(公告)号：JP3967492B2
公开(公告)日：2007-08-29
申请号：JP17040199
申请日：1999-06-17
申请人：沖電気工業株式会社
发明人：康典中西
IPC分类号： H04M3/00 , H04L29/06 , H04M1/253 , H04M7/00 , H04Q11/04
CPC分类号： H04L29/06027 , H04L65/1026 , H04L65/1036 , H04M1/2535 , H04M7/0009

30. 发明专利

JP3870882B2 Information and communication system, information communication apparatus and information communication method, and computer program 有权
公开(公告)号：JP3870882B2
公开(公告)日：2007-01-24
申请号：JP2002266602
申请日：2002-09-12
申请人：ソニー株式会社
发明人：純一暦本 , 通宗河野
IPC分类号： H04M1/00 , H04M1/253 , H04M1/725 , H04M3/00 , H04M7/00 , H04M11/00 , H04W28/00 , H04W88/06
CPC分类号： H04W88/06 , H04M1/2535 , H04M1/7253 , H04M7/0009 , H04M7/0027

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