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    • 2. 发明申请
    • MULTIMEDIA COMMUNICATIONS WITH SYSTEM-DEPENDENT ADAPTIVE DELAYS
    • 多媒体通信系统依赖自适应延迟
    • WO1997017798A2
    • 1997-05-15
    • PCT/US1996017031
    • 1996-10-24
    • SIEMENS ROLM COMMUNICATIONS INC.
    • SIEMENS ROLM COMMUNICATIONS INC.SHAFFER, Shmuel
    • H04N00/00
    • H04N21/6137H04N21/23614H04N21/2368H04N21/4307H04N21/4341H04N21/4348
    • A method and system in which lip synchronization is restricted to a single system in a multiple system communication of video data and audio data. In the preferred embodiment, the receiving system synchronizes video and audio signals for presentation. The originating system forms and processes video and audio signals separately. For many systems, the processing involves dissimilar delays. Consequently, when the information is transmitted through a network to the receiving system, the video and audio data is nonsynchronous. The originating system provides delay information that is indicative of the dissimilarity of video and audio processing time at the originating system. The delay information is utilized at the receiving system to determine an adaptive compensation delay for introduction at the appropriate video or audio processing path. By providing a single compensation delay for multi-system communications, the total delay is potentially reduced.
    • 在视频数据和音频数据的多系统通信中,唇同步限于单个系统的方法和系统。 在优选实施例中,接收系统同步用于呈现的视频和音频信号。 始发系统分别形成和处理视频和音频信号。 对于许多系统,处理涉及不同的延迟。 因此,当信息通过网络发送到接收系统时,视频和音频数据是非同步的。 始发系统提供指示在始发系统处的视频和音频处理时间的不相似性的延迟信息。 在接收系统中利用延迟信息来确定用于在适当的视频或音频处理路径上引入的自适应补偿延迟。 通过为多系统通信提供单个补偿延迟,总延迟可能会降低。
    • 4. 发明申请
    • ROUTING INCOMING CALLS TO A PBX IN RESPONSE TO ROUTE REQUESTS FROM A HOST COMPUTER
    • 路由到集团电话的响应,以响应主机计算机的请求
    • WO1996028923A1
    • 1996-09-19
    • PCT/US1996001855
    • 1996-02-12
    • SIEMENS ROLM COMMUNICATIONS INC.
    • SIEMENS ROLM COMMUNICATIONS INC.KEELER, Thomas, C.DANG, Loanne, P.KELLY, Chuck, S.
    • H04M03/50
    • H04Q3/625H04M3/523H04M7/009
    • An embodiment of the present invention is a method for dynamically routing incoming calls through a private branch exchange (PBX) in response to commands issued by a host computer and, in particular, for routing incoming calls after routing information has been obtained from conventional ACD call handling techniques. In particular, an embodiment of the present invention is a method for dynamically routing incoming calls through a private branch exchange (PBX), which method comprises the steps of: (a) receiving an incoming call; (b) requesting a route request from a call processing module of the PBX, the route request being referred to as an internal route request; (c) receiving a route request for the incoming call from an alternate source, the route request being referred to as an external route request; and (d) rejecting the internal or the external route request on the basis of a priority scheme.
    • 本发明的一个实施例是一种用于响应于主计算机发出的命令而动态地路由通过专用小交换机(PBX)的呼入呼叫的方法,特别是用于在已经从常规ACD呼叫获得路由信息之后路由呼入呼叫 处理技术。 特别地,本发明的一个实施例是一种通过专用小交换机(PBX)动态路由呼入的方法,该方法包括以下步骤:(a)接收来话呼叫; (b)从集团电话的呼叫处理模块请求路由请求,路由请求被称为内部路由请求; (c)从备用源接收来话呼叫的路由请求,所述路由请求被称为外部路由请求; (d)根据优先权方案拒绝内部或外部路线要求。
    • 6. 发明申请
    • AN INTERCONNECTION MECHANISM FOR A TILTABLE TELEPHONE DISPLAY UNIT
    • 用于可伸缩电话显示单元的互连机构
    • WO1996029809A1
    • 1996-09-26
    • PCT/US1996002675
    • 1996-02-22
    • SIEMENS ROLM COMMUNICATIONS INC.
    • SIEMENS ROLM COMMUNICATIONS INC.KINGSBURY, Mary, E.MCKINNON, Wayne, E.SPARKS, Charles, Elbert, Jr.
    • H04M01/02
    • H04M1/0295
    • The interconnection mechanism preferably attaches a display unit to the cover of a telephone in a manner that allows the display unit to be rotated relative to the telephone. The interconnection mechanism includes a rotation edge on the telephone cover that engages with a rotation notch on the display unit to define an axis of rotation. The mechanism also includes a cantilever beam on the telephone that applies a force against a curved surface of the display unit. The cantilever beam presses the rotation notch of the display unit against the rotation edge of the cover. The force from the cantilever beam also provides a slight, uniform resistance against the rotation of the display unit. The display unit also includes a pair of snaps that engage with a pair of curved surfaces on the cover to lock the display unit into the cover.
    • 互连机构优选以允许显示单元相对于电话旋转的方式将显示单元附接到电话机盖。 互连机构包括电话机盖上的旋转边缘,该旋转边缘与显示单元上的旋转槽口接合以限定旋转轴线。 该机构还包括在电话上的悬臂梁,其向显示单元的弯曲表面施加力。 悬臂梁抵抗盖的旋转边缘压住显示单元的旋转槽口。 来自悬臂梁的力也提供了抵抗显示单元的旋转的轻微均匀的阻力。 显示单元还包括与盖上的一对弯曲表面接合的一对卡扣,以将显示单元锁定到盖中。
    • 7. 发明申请
    • METHOD AND APPARATUS FOR INTERFACING COMPUTERS TO EXCHANGE TELEPHONE CALL BUSINESS INFORMATION
    • 接口电脑交换电话呼叫业务信息的方法与装置
    • WO1996012350A2
    • 1996-04-25
    • PCT/US1995013071
    • 1995-10-04
    • SIEMENS ROLM COMMUNICATIONS INC.
    • SIEMENS ROLM COMMUNICATIONS INC.MORRISON, DavidMARINELLI, GaleCHIN, Barbara
    • H03M130/71
    • H04M3/36G06Q10/0875H04M3/51H04M7/009H04Q3/625
    • An apparatus and method is provided for exchanging telephone call information between two computers (1901, 1927), one of which is coupled to a computerized branch exchange (CBX) (1902, 1903) which services a plurality of telephone agents, the other of which contains telephone call statistics relating to the CBX. Business value records, each including information which relates a telephone agent to a business value datum such as a sales value from a telephone call, are generated in the first computer (1901) and transmitted to the second computer (1927) for storage into a database. Similarly, account code records, each including information which relates a telephone agent to an account code indicating the nature of a particular telephone call, are generated in the first computer and transmitted to the second computer. Call segment records, each including information relating to a particular telephone call segment, are also generated in the first computer and transmitted to the second computer. The second computer receives the transmitted business value, account code and call segment records, stores them into a database, and accumulates business value and account code value across a plurality of records according to a fixed time interval and one or more organizational hierarchies. A report generator is provided for generating useful reports from the accumulated values.
    • 提供了一种用于在两个计算机之间交换电话呼叫信息的装置和方法(1901,1927),其中一个计算机耦合到服务于多个电话代理的计算机化分支交换机(CBX)(1902,1903),另一个 包含与CBX有关的电话统计。 在第一计算机(1901)中生成商业价值记录,每个商业价值记录包括将电话代理与诸如来自电话呼叫的销售价值的商业价值数据相关联的信息发送到第二计算机(1927)以存储到数据库 。 类似地,在第一计算机中产生每个包括将电话代理与指示特定电话呼叫的性质的帐号相关联的信息的帐号代码记录,并发送到第二计算机。 每个包括与特定电话段有关的信息的呼叫段记录也在第一计算机中产生并传送到第二计算机。 第二台计算机接收传输的业务价值,账号和通话段记录,将它们存储到数据库中,并根据固定的时间间隔和一个或多个组织层次,在多个记录中累积商业价值和账户代码值。 提供报告生成器,用于从累积值生成有用的报告。