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1. 发明申请

WO2011068878A2 UNIVERSAL CALL MANAGEMENT PLATFORM 审中-公开
标题翻译：通用呼叫管理平台
公开(公告)号：WO2011068878A2
公开(公告)日：2011-06-09
申请号：PCT/US2010/058569
申请日：2010-12-01
申请人： RINGCENTRAL, INC. , VENDROW, Vlad , CHAU, Vi , SHAH, Praful , SHMUNIS, Vladimir
发明人： VENDROW, Vlad , CHAU, Vi , SHAH, Praful , SHMUNIS, Vladimir
IPC分类号： H04W76/04 , H04W88/18
CPC分类号： H04W4/12 , H04L51/16 , H04L51/32 , H04M1/57 , H04M1/64 , H04M1/663 , H04M1/72552 , H04M1/72563 , H04M3/42008 , H04M3/42314 , H04M3/5141 , H04M2201/60 , H04M2203/4536
摘要： Systems, methods and computer program products for enabling integration between various internet- or non-internet based communication services (e.g., as provided by different communications platforms and service providers) using a universal platform are described. In some implementations, a service manager is provided that can integrate call management capabilities with multiple communications platforms using the universal platform to enable seamless communication between the various platforms. For example, interactions between individual users on one or more platforms can be tracked in a single conversation history as a threaded interface. The universal platform can integrate with various platforms and third party protocols and services to provide call features that include, for example, call forwarding, call handling, multiple greeting prompts, call screening rules, ring-out rules, international calling, caller ID rules, after hours, and announcement prompts.
摘要翻译：描述了使用通用平台实现各种基于因特网或非基于因特网的通信服务（例如，由不同通信平台和服务提供商提供的）之间的集成的系统，方法和计算机程序产品。在一些实施方式中，提供了可以使用通用平台将呼叫管理能力与多个通信平台集成以实现各种平台之间的无缝通信的服务管理器。例如，一个或多个平台上的单个用户之间的交互可以在单个对话历史中作为线程接口进行跟踪。通用平台可以与各种平台和第三方协议和服务集成，以提供呼叫功能，例如包括呼叫转移，呼叫处理，多个问候提示，呼叫筛选规则，振铃规则，国际呼叫，呼叫者ID规则，工作时间后，以及公告提示。

2. 发明申请

WO2010068508A2 DATABASE FAILURE DETECTION AND RECOVERY FOR CALL MANAGEMENT SYSTEM 审中-公开
标题翻译：数据库故障检测和恢复呼叫管理系统
公开(公告)号：WO2010068508A2
公开(公告)日：2010-06-17
申请号：PCT/US2009/065987
申请日：2009-11-25
申请人： RINGCENTRAL, INC. , VENDROW, Vlad , YOUNG, Bruce , SHAH, Praful , ELPINER, Boris , SHMUNIS, Vladimir
发明人： VENDROW, Vlad , YOUNG, Bruce , SHAH, Praful , ELPINER, Boris , SHMUNIS, Vladimir
IPC分类号： H04M3/436 , H04M3/42
CPC分类号： H04M3/2254
摘要： Methods, systems, apparatus and computer program products for managing calls using a call management system are described. The call management system can receive a call from a communication device and directs the call to a call database containing configuration information for supporting outbound calls. If the call management system detects or obtains notification of a failure associated with the call database, the system automatically bypasses the call database and makes the outbound call using default configuration and call routing information. A second or backup database is used to log call details which can be copied or moved to the call database after the call database is back in service.
摘要翻译：描述了使用呼叫管理系统管理呼叫的方法，系统，装置和计算机程序产品。呼叫管理系统可以从通信设备接收呼叫，并且将呼叫引导到包含用于支持出站呼叫的配置信息的呼叫数据库。如果呼叫管理系统检测到或获取与呼叫数据库相关联的故障通知，系统将自动绕过呼叫数据库，并使用默认配置和呼叫路由信息进行呼出呼叫。第二个或备份数据库用于记录在呼叫数据库恢复使用后可以复制或移动到呼叫数据库的呼叫详细信息。

3. 发明申请

WO2010047860A1 INSTANT ACTIVATION AND PROVISIONING FOR TELECOMMUNICATION SERVICES ON A MOBILE DEVICE 审中-公开
标题翻译：在移动设备上的电信服务的即时激活和提供
公开(公告)号：WO2010047860A1
公开(公告)日：2010-04-29
申请号：PCT/US2009/051751
申请日：2009-07-24
申请人： RINGCENTRAL, INC. , VENDROW, Vlad , SHAH, Praful , SHMUNIS, Vladimir
发明人： VENDROW, Vlad , SHAH, Praful , SHMUNIS, Vladimir
IPC分类号： H04W8/20 , H04W4/12 , H04W4/16
CPC分类号： H04W4/50 , H04M1/72525 , H04M1/72552 , H04M1/72563 , H04M3/42153 , H04M3/4234 , H04M2242/08 , H04M2250/66 , H04W84/105 , H04W84/16
摘要： Methods and systems for instant activation of virtual PBX services on a mobile device are disclosed. In one aspect, a user request for activating virtual PBX services is received on a mobile device. An available primary identification number for the virtual PBX services is retrieved from a telecommunication service provider (TSP). A user interface is presented on the mobile device including a first interface portion presenting the available primary identification number and a second interface portion configured to receive a user identifier. Upon receiving the user input specifying the user identifier and while the user interface is still presented on the mobile device, a user instruction for activating the virtual PBX services is received. Upon receiving the user instruction, the user identifier is sent to the TSP. Then, a confirmation is received from the TSP.
摘要翻译：公开了用于在移动设备上即时激活虚拟PBX服务的方法和系统。在一个方面，在移动设备上接收用于激活虚拟PBX服务的用户请求。从电信服务提供商（TSP）检索虚拟PBX服务的可用主标识号。在移动设备上呈现用户界面，包括呈现可用主标识号的第一接口部分和被配置为接收用户标识符的第二接口部分。一旦接收到指定用户标识符的用户输入，并且当用户界面仍然呈现在移动设备上时，接收到用于激活虚拟PBX服务的用户指令。在接收到用户指令后，将用户标识符发送到TSP。然后，从TSP收到确认。

4. 发明申请

WO2010068507A2 LINE NUMBER PORTING FOR MOBILE DEVICES 审中-公开
标题翻译：用于移动设备的行号码
公开(公告)号：WO2010068507A2
公开(公告)日：2010-06-17
申请号：PCT/US2009/065985
申请日：2009-11-25
申请人： RINGCENTRAL, INC. , VENDROW, Vlad , YOUNG, Bruce , SHAH, Praful , ELPINER, Boris , SHMUNIS, Vladimir
发明人： VENDROW, Vlad , YOUNG, Bruce , SHAH, Praful , ELPINER, Boris , SHMUNIS, Vladimir
IPC分类号： H04M3/42
CPC分类号： H04M3/54 , H04M3/42153 , H04M3/42297 , H04M2201/14 , H04M2201/52
摘要： Methods, systems, apparatus including computer program products having instructions for porting numbers are provided. In one example system and method, a vPBX system can receive a request from a user to port an existing phone number to the vPBX system. The vPBX server can identify a porting authentication template, based on the requirements of an existing service provider. The vPBX server generate a fax document on the retrieved template. The vPBX server can populate the generated fax document with user information. The vPBX server can receive a user's hand signature from a touch-screen interface of a mobile device. The vPBX server can authenticate the fax document with the received signature, and transmit the authenticated fax document to the existing service provider. The vPBX server can provide the user with a temporary line number with forwarding functions until porting is completed.
摘要翻译：提供了包括具有用于移动数字的指令的计算机程序产品的方法，系统，装置。在一个示例系统和方法中，vPBX系统可以接收来自用户的请求以将现有电话号码移植到vPBX系统。 vPBX服务器可以根据现有服务提供商的要求识别移植认证模板。 vPBX服务器在检索到的模板上生成传真文档。 vPBX服务器可以使用用户信息填充生成的传真文档。 vPBX服务器可以从移动设备的触摸屏界面接收用户的手签名。 vPBX服务器可以使用接收到的签名验证传真文档，并将经过身份验证的传真文档传送到现有的服务提供商。 vPBX服务器可以为用户提供具有转发功能的临时行号，直到移植完成。

5. 发明申请

WO2010059769A3 BRIDGE LINE APPEARANCE FOR LOCATION-AWARE MOBILE DEVICES 审中-公开
公开(公告)号：WO2010059769A3
公开(公告)日：2010-05-27
申请号：PCT/US2009/065055
申请日：2009-11-19
申请人： RINGCENTRAL, INC. , VENDROW, Vlad , YOUNG, Bruce , SHAH, Praful , ELPINER, Boris , SHMUNIS, Vladimir
发明人： VENDROW, Vlad , YOUNG, Bruce , SHAH, Praful , ELPINER, Boris , SHMUNIS, Vladimir
IPC分类号： H04L12/66 , H04L12/28 , H04M3/30
摘要： A vPBX server manages calls in a bridged line appearance (BLA) group. A BLA group can include extensions for location-aware mobile devices. The vPBX server contains location based forwarding rules that can be applied together with BLA redirection rules in managing incoming calls. A single extension can appear as a user interface element (e.g., an icon or button) on multiple mobile devices. Using the user interface element, a primary user can view a secondary user's status, including the secondary user's location information. The vPBX server allows the primary user to redirect the incoming calls to devices in accordance with the forwarding rules and the redirection rules.

6. 发明申请

WO2011056386A2 CALL MANAGEMENT INTERFACES 审中-公开
标题翻译：呼叫管理界面
公开(公告)号：WO2011056386A2
公开(公告)日：2011-05-12
申请号：PCT/US2010/052880
申请日：2010-10-15
申请人： RINGCENTRAL, INC. , VENDROW, Vlad , SHMUNIS, Vladimir , CHAU, Vi , SHAH, Praful , NAYBERG, Natasha
发明人： VENDROW, Vlad , SHMUNIS, Vladimir , CHAU, Vi , SHAH, Praful , NAYBERG, Natasha
IPC分类号： H04M3/42 , H04L12/66
CPC分类号： H04W4/90 , H04L12/66 , H04M3/42161 , H04M3/4234 , H04M2201/42
摘要： Systems, methods and computer program products for generating and displaying various user interfaces for configuring one or more call handling rules associated with managing virtual PBX services rendered at an extension are described. The user interfaces can be used to configure virtual PBX services for a single- or multi-extension environment. The virtual PBX services can provide, for example, a main number, and calls made to the main number can be managed according to one or more sets of call handling rules associated with the virtual PBX services and which can be configured through the user interfaces. The user interfaces can be web-based interfaces accessible through a browser, and can be accessed only after a user or administrator has setup and activated the virtual PBX services.
摘要翻译：描述用于生成和显示各种用户界面的系统，方法和计算机程序产品，用于配置与管理在扩展处呈现的虚拟PBX服务相关联的一个或多个呼叫处理规则。用户界面可用于为单扩展或多扩展环境配置虚拟PBX服务。虚拟PBX服务可以提供例如主号码，并且可以根据与虚拟PBX服务相关联的一组或多组呼叫处理规则来管理对主号码的呼叫，并且可以通过用户界面来配置。用户界面可以是通过浏览器访问的基于Web的界面，只有在用户或管理员设置并激活了虚拟PBX服务后才能访问。

7. 发明申请

WO2010062986A2 FRAUD PREVENTION TECHNIQUES 审中-公开
标题翻译：欺诈防范技巧
公开(公告)号：WO2010062986A2
公开(公告)日：2010-06-03
申请号：PCT/US2009/065976
申请日：2009-11-25
申请人： RINGCENTRAL, INC. , VENDROW, Vlad , YOUNG, Bruce , SHAH, Praful , ELPINER, Boris , SHMUNIS, Vladimir
发明人： VENDROW, Vlad , YOUNG, Bruce , SHAH, Praful , ELPINER, Boris , SHMUNIS, Vladimir
IPC分类号： G06Q50/00
CPC分类号： H04W12/12 , G06Q20/32 , G06Q20/4016 , G06Q50/265 , H04M15/00 , H04M15/47 , H04M15/58 , H04M2215/0148 , H04M2215/0188
摘要： System, apparatus, computer program products and methods for preventing fraud attacks (e.g., on a virtual PBX service provider) are disclosed. In some implementations, a set of fraud evaluation processes are performed, an overall fraud evaluation score is incremented as each of the set of fraud evaluation processes are performed and a step result is obtained. A user request (e.g., account activation) can be denied or accepted based on the overall fraud evaluation score. In some implementations, the set of fraud evaluation processes can include one or more of: an internal fraud evaluation process, a process for checking multiple trial accounts associated with a common account parameter, a process for geolocation verification of multiple account parameters, a process for device type verification for a contact phone number, a process for credit card verification, and a process for placing a contact number verification call.
摘要翻译：公开了用于防止欺诈攻击的系统，装置，计算机程序产品和方法（例如，在虚拟PBX服务提供商上）。在一些实施方式中，执行一组欺诈评估过程，随着执行该组欺诈评估过程中的每一个并获得步骤结果，整体欺诈评估分数增加。基于整体欺诈评估分数，用户请求（例如，帐户激活）可以被拒绝或接受。在一些实现中，该组欺诈评估过程可以包括以下中的一个或多个：内部欺诈评估过程，用于检查与通用账户参数相关联的多个试用账户的过程，用于多个账户参数的地理位置验证的过程，用于用于联系电话号码的设备类型验证，用于信用卡验证的过程以及用于发出联系号码验证呼叫的过程。

8. 发明申请

WO2010062981A2 CENTRALIZED STATUS SERVER FOR CALL MANAGEMENT OF LOCATION-AWARE MOBILE DEVICES 审中-公开
标题翻译：集中式状态服务器，用于定位智能手机的呼叫管理
公开(公告)号：WO2010062981A2
公开(公告)日：2010-06-03
申请号：PCT/US2009/065969
申请日：2009-11-25
申请人： RINGCENTRAL, INC. , VENDROW, Vlad , YOUNG, Bruce , SHAH, Praful , ELPINER, Boris , SHMUNIS, Vladimir
发明人： VENDROW, Vlad , YOUNG, Bruce , SHAH, Praful , ELPINER, Boris , SHMUNIS, Vladimir
IPC分类号： H04W64/00 , H04W40/20 , H04W76/04
CPC分类号： H04W40/20 , H04L67/18 , H04M3/42229 , H04M3/42348 , H04M3/42365 , H04M3/54 , H04W4/02 , H04W4/021 , H04W4/027 , H04W8/24
摘要： Systems, methods and computer program products for utilizing location information in a virtual private branch exchange (vPBX) system are described. The vPBX system can use the location information to determine an availability status of a user of a mobile device (e.g., out of the office, in the office, and the like). The vPBX system can obtain the geographic coordinates of the mobile device and correlate these coordinates with known coordinates for locations associated with the user (e.g., the user's office, home, or other predefined locations). An inference of the user's availability can then be determined based on the correlation (e.g., whether the user is currently out of the user's office, or at another location). The user's availability can be made available to other users associated with the vPBX system, and can be used for call management (e.g., routing).
摘要翻译：描述了在虚拟专用小交换机（vPBX）系统中利用位置信息的系统，方法和计算机程序产品。 vPBX系统可以使用位置信息来确定移动设备的用户的可用性状态（例如，在办公室中，在办公室中等）。 vPBX系统可以获得移动设备的地理坐标，并且将这些坐标与用户（例如，用户的办公室，家庭或其他预定位置）相关联的位置与已知坐标相关联。然后可以基于相关性（例如，用户当前是否在用户的办公室之外，或在另一位置）来确定用户的可用性的推断。可以将用户的可用性提供给与vPBX系统相关联的其他用户，并且可以用于呼叫管理（例如，路由）。

9. 发明申请

WO2010059758A2 CALL QUEUING FOR LOCATION-AWARE MOBILE DEVICES 审中-公开
标题翻译： CALL QUEUING为位置识别手机设备
公开(公告)号：WO2010059758A2
公开(公告)日：2010-05-27
申请号：PCT/US2009/065038
申请日：2009-11-19
申请人： RINGCENTERAL, INC. , VENDROW, Vlad , YOUNG, Bruce , SHAH, Praful , ELPINER, Boris , SHMUNIS, Vladimir
发明人： VENDROW, Vlad , YOUNG, Bruce , SHAH, Praful , ELPINER, Boris , SHMUNIS, Vladimir
IPC分类号： H04W40/20 , H04W88/02 , H04W28/14
CPC分类号： H04M3/5233 , H04M3/42246 , H04M3/4234 , H04M3/5125 , H04M3/523 , H04M3/5232 , H04M3/5234 , H04M2207/18 , H04M2242/28 , H04W4/02 , H04W4/023 , H04W12/06
摘要： A mobile device can be assigned to an extension configured as a Queue Agent ("QA") in a call-queuing enabled virtual private branch exchange (vPBX). This and other mobile or fixed devices can be interconnected to form a virtual call center. Each extension can be assigned various rules, which specify how the incoming calls are answered at the extension and how calls in the call queue are selected for answering by the QA. As part of the rules, the vPBX system forwards calls from a call queue to the QA based on QA's availability status. If a location-aware mobile device is associated with the QA, the vPBX system can determine the QA's availability status based on a geographic location of the mobile device. A most geographically proximate agent can be selected for answering the call.
摘要翻译：在启用呼叫排队的虚拟专用交换机（vPBX）中，可以将移动设备分配给配置为队列代理（“QA”）的分机。这个和其他移动或固定设备可以互连以形成虚拟呼叫中心。每个分机可以分配各种规则，其中规定了分机上的来电应答如何，以及如何选择呼叫队列中的呼叫以通过质量检查来应答。作为规则的一部分，vPBX系统根据QA的可用性状态将呼叫从呼叫队列转发到质量保证。如果位置感知移动设备与QA相关联，则vPBX系统可以基于移动设备的地理位置来确定QA的可用性状态。可以选择最接近地理位置的代理来应答呼叫。

10. 发明申请

WO2011090488A1 PROVISIONING INTERFACES FOR ACCESSING VIRTUAL PRIVATE BRANCH EXCHANGE SERVICES THROUGH A MOBILE DEVICE 审中-公开
标题翻译：通过移动设备提供虚拟私人分支机构交换服务的接口
公开(公告)号：WO2011090488A1
公开(公告)日：2011-07-28
申请号：PCT/US2010/022075
申请日：2010-01-26
申请人： RINGCENTERAL, INC. , VENDROW, Vlad , SHMUNIS, Vladimir , CHAU, Vi , SHAH, Praful , NAYBERG, Natasha
发明人： VENDROW, Vlad , SHMUNIS, Vladimir , CHAU, Vi , SHAH, Praful , NAYBERG, Natasha
IPC分类号： H04L12/66 , H04L12/56 , H04M3/42
CPC分类号： H04M1/72563 , H04L12/4641 , H04M1/006 , H04M3/42 , H04M3/42161 , H04M3/42314 , H04M3/4234 , H04M3/436 , H04M3/46 , H04M3/54 , H04M3/546 , H04M2207/18 , H04W4/00 , H04W12/08
摘要： Systems, methods and computer program products for facilitating the provisioning of a single and multi-line virtual private branch exchange (PBX) including automated call distribution via a mobile device are described. In some implementations, the provisioning of the single and multi-line virtual PBX can be achieved using one or more unique provisioning interfaces. The unique provisioning interfaces can enable the setup and configuration of a virtual PBX service account instantaneously from any geographical location at anytime. Changes made to the virtual PBX service account can be immediately reflected back (e.g., in real-time) to the system providing the core operating environment.
摘要翻译：描述了用于促进通过移动设备的包括自动呼叫分配的单行和多线虚拟专用交换机（PBX）的供应的系统，方法和计算机程序产品。在一些实现中，可以使用一个或多个唯一配置接口来实现单行和多线虚拟PBX的供应。独特的配置接口可以随时从任何地理位置立即设置和配置虚拟PBX服务帐户。对虚拟PBX服务帐户的更改可以立即反映（例如，实时）到提供核心操作环境的系统。

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