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1. 发明申请

WO2010062981A3 CENTRALIZED STATUS SERVER FOR CALL MANAGEMENT OF LOCATION-AWARE MOBILE DEVICES 审中-公开
标题翻译：用于位置感知移动设备的呼叫管理的集中式状态服务器
公开(公告)号：WO2010062981A3
公开(公告)日：2010-07-22
申请号：PCT/US2009065969
申请日：2009-11-25
申请人： RINGCENTRAL INC , VENDROW VLAD , YOUNG BRUCE , SHAH PRAFUL , ELPINER BORIS , SHMUNIS VLADIMIR
发明人： VENDROW VLAD , YOUNG BRUCE , SHAH PRAFUL , ELPINER BORIS , SHMUNIS VLADIMIR
IPC分类号： H04W64/00 , H04W40/20 , H04W76/04
CPC分类号： H04W40/20 , H04L67/18 , H04M3/42229 , H04M3/42348 , H04M3/42365 , H04M3/54 , H04W4/02 , H04W4/021 , H04W4/027 , H04W8/24
摘要： Systems, methods and computer program products for utilizing location information in a virtual private branch exchange (vPBX) system are described. The vPBX system can use the location information to determine an availability status of a user of a mobile device (e.g., out of the office, in the office, and the like). The vPBX system can obtain the geographic coordinates of the mobile device and correlate these coordinates with known coordinates for locations associated with the user (e.g., the user's office, home, or other predefined locations). An inference of the user's availability can then be determined based on the correlation (e.g., whether the user is currently out of the user's office, or at another location). The user's availability can be made available to other users associated with the vPBX system, and can be used for call management (e.g., routing).
摘要翻译：描述了用于在虚拟专用小交换机（vPBX）系统中使用位置信息的系统，方法和计算机程序产品。 vPBX系统可以使用位置信息来确定移动设备的用户（例如，在办公室外，在办公室等）的可用性状态。 vPBX系统可以获得移动设备的地理坐标，并将这些坐标与用户相关位置（例如，用户的办公室，家庭或其他预定义位置）的已知坐标相关联。然后可以基于相关性（例如，用户当前是否在用户的办公室外或在另一个位置）来确定用户的可用性的推断。用户的可用性可以被提供给与vPBX系统相关联的其他用户，并且可以用于呼叫管理（例如，路由）。

2. 发明申请

WO2010068508A2 DATABASE FAILURE DETECTION AND RECOVERY FOR CALL MANAGEMENT SYSTEM 审中-公开
标题翻译：数据库故障检测和恢复呼叫管理系统
公开(公告)号：WO2010068508A2
公开(公告)日：2010-06-17
申请号：PCT/US2009/065987
申请日：2009-11-25
申请人： RINGCENTRAL, INC. , VENDROW, Vlad , YOUNG, Bruce , SHAH, Praful , ELPINER, Boris , SHMUNIS, Vladimir
发明人： VENDROW, Vlad , YOUNG, Bruce , SHAH, Praful , ELPINER, Boris , SHMUNIS, Vladimir
IPC分类号： H04M3/436 , H04M3/42
CPC分类号： H04M3/2254
摘要： Methods, systems, apparatus and computer program products for managing calls using a call management system are described. The call management system can receive a call from a communication device and directs the call to a call database containing configuration information for supporting outbound calls. If the call management system detects or obtains notification of a failure associated with the call database, the system automatically bypasses the call database and makes the outbound call using default configuration and call routing information. A second or backup database is used to log call details which can be copied or moved to the call database after the call database is back in service.
摘要翻译：描述了使用呼叫管理系统管理呼叫的方法，系统，装置和计算机程序产品。呼叫管理系统可以从通信设备接收呼叫，并且将呼叫引导到包含用于支持出站呼叫的配置信息的呼叫数据库。如果呼叫管理系统检测到或获取与呼叫数据库相关联的故障通知，系统将自动绕过呼叫数据库，并使用默认配置和呼叫路由信息进行呼出呼叫。第二个或备份数据库用于记录在呼叫数据库恢复使用后可以复制或移动到呼叫数据库的呼叫详细信息。

3. 发明申请

WO2010059769A2 BRIDGE LINE APPEARANCE FOR LOCATION-AWARE MOBILE DEVICES 审中-公开
标题翻译：用于位置感知移动设备的桥线外观
公开(公告)号：WO2010059769A2
公开(公告)日：2010-05-27
申请号：PCT/US2009065055
申请日：2009-11-19
申请人： RINGCENTRAL INC , VENDROW VLAD , YOUNG BRUCE , SHAH PRAFUL , ELPINER BORIS , SHMUNIS VLADIMIR
发明人： VENDROW VLAD , YOUNG BRUCE , SHAH PRAFUL , ELPINER BORIS , SHMUNIS VLADIMIR
IPC分类号： H04L12/66 , H04L12/28 , H04M3/30
CPC分类号： H04W40/20 , H04M3/42314 , H04M3/42348 , H04M3/46 , H04M3/546 , H04M7/006 , H04M2203/1091 , H04M2203/2044 , H04W4/16 , H04W64/00
摘要： A vPBX server manages calls in a bridged line appearance (BLA) group. A BLA group can include extensions for location-aware mobile devices. The vPBX server contains location based forwarding rules that can be applied together with BLA redirection rules in managing incoming calls. A single extension can appear as a user interface element (e.g., an icon or button) on multiple mobile devices. Using the user interface element, a primary user can view a secondary user's status, including the secondary user's location information. The vPBX server allows the primary user to redirect the incoming calls to devices in accordance with the forwarding rules and the redirection rules.
摘要翻译： vPBX服务器管理桥接线路外观（BLA）组中的呼叫。 BLA组可以包含位置感知移动设备的扩展。 vPBX服务器包含基于位置的转发规则，可以将其与BLA重定向规则一起应用于管理传入呼叫。单个扩展程序可以作为多个移动设备上的用户界面元素（例如，图标或按钮）出现。使用用户界面元素，主要用户可以查看辅助用户的状态，包括辅助用户的位置信息。 vPBX服务器允许主用户根据转发规则和重定向规则将呼入呼叫重定向到设备。

4. 发明申请

WO2010059758A3 CALL QUEUING FOR LOCATION-AWARE MOBILE DEVICES 审中-公开
标题翻译：适用于位置感知移动设备的呼叫排队
公开(公告)号：WO2010059758A3
公开(公告)日：2010-08-19
申请号：PCT/US2009065038
申请日：2009-11-19
申请人： RINGCT AL INC , VENDROW VLAD , YOUNG BRUCE , SHAH PRAFUL , ELPINER BORIS , SHMUNIS VLADIMIR
发明人： VENDROW VLAD , YOUNG BRUCE , SHAH PRAFUL , ELPINER BORIS , SHMUNIS VLADIMIR
IPC分类号： H04W40/20 , H04W28/14 , H04W88/02
CPC分类号： H04M3/5233 , H04M3/42246 , H04M3/4234 , H04M3/5125 , H04M3/523 , H04M3/5232 , H04M3/5234 , H04M2207/18 , H04M2242/28 , H04W4/02 , H04W4/023 , H04W12/06
摘要： A mobile device can be assigned to an extension configured as a Queue Agent ("QA") in a call-queuing enabled virtual private branch exchange (vPBX). This and other mobile or fixed devices can be interconnected to form a virtual call center. Each extension can be assigned various rules, which specify how the incoming calls are answered at the extension and how calls in the call queue are selected for answering by the QA. As part of the rules, the vPBX system forwards calls from a call queue to the QA based on QA's availability status. If a location-aware mobile device is associated with the QA, the vPBX system can determine the QA's availability status based on a geographic location of the mobile device. A most geographically proximate agent can be selected for answering the call.
摘要翻译：移动设备可以分配给配置为启用呼叫排队的虚拟专用小交换机（vPBX）中的队列代理（“QA”）的分机。这个和其他移动或固定设备可以互连以形成虚拟呼叫中心。每个分机可以分配各种规则，指定分机应答来电的方式，以及如何选择呼叫队列中的呼叫以由QA应答。作为规则的一部分，vPBX系统根据QA的可用性状态将呼叫从呼叫队列转发到QA。如果位置感知移动设备与QA关联，则vPBX系统可以基于移动设备的地理位置确定QA的可用性状态。可以选择最接近地理位置的座席来应答呼叫。

5. 发明申请

WO2010068507A2 LINE NUMBER PORTING FOR MOBILE DEVICES 审中-公开
标题翻译：用于移动设备的行号码
公开(公告)号：WO2010068507A2
公开(公告)日：2010-06-17
申请号：PCT/US2009/065985
申请日：2009-11-25
申请人： RINGCENTRAL, INC. , VENDROW, Vlad , YOUNG, Bruce , SHAH, Praful , ELPINER, Boris , SHMUNIS, Vladimir
发明人： VENDROW, Vlad , YOUNG, Bruce , SHAH, Praful , ELPINER, Boris , SHMUNIS, Vladimir
IPC分类号： H04M3/42
CPC分类号： H04M3/54 , H04M3/42153 , H04M3/42297 , H04M2201/14 , H04M2201/52
摘要： Methods, systems, apparatus including computer program products having instructions for porting numbers are provided. In one example system and method, a vPBX system can receive a request from a user to port an existing phone number to the vPBX system. The vPBX server can identify a porting authentication template, based on the requirements of an existing service provider. The vPBX server generate a fax document on the retrieved template. The vPBX server can populate the generated fax document with user information. The vPBX server can receive a user's hand signature from a touch-screen interface of a mobile device. The vPBX server can authenticate the fax document with the received signature, and transmit the authenticated fax document to the existing service provider. The vPBX server can provide the user with a temporary line number with forwarding functions until porting is completed.
摘要翻译：提供了包括具有用于移动数字的指令的计算机程序产品的方法，系统，装置。在一个示例系统和方法中，vPBX系统可以接收来自用户的请求以将现有电话号码移植到vPBX系统。 vPBX服务器可以根据现有服务提供商的要求识别移植认证模板。 vPBX服务器在检索到的模板上生成传真文档。 vPBX服务器可以使用用户信息填充生成的传真文档。 vPBX服务器可以从移动设备的触摸屏界面接收用户的手签名。 vPBX服务器可以使用接收到的签名验证传真文档，并将经过身份验证的传真文档传送到现有的服务提供商。 vPBX服务器可以为用户提供具有转发功能的临时行号，直到移植完成。

6. 发明申请

WO2010059769A3 BRIDGE LINE APPEARANCE FOR LOCATION-AWARE MOBILE DEVICES 审中-公开
公开(公告)号：WO2010059769A3
公开(公告)日：2010-05-27
申请号：PCT/US2009/065055
申请日：2009-11-19
申请人： RINGCENTRAL, INC. , VENDROW, Vlad , YOUNG, Bruce , SHAH, Praful , ELPINER, Boris , SHMUNIS, Vladimir
发明人： VENDROW, Vlad , YOUNG, Bruce , SHAH, Praful , ELPINER, Boris , SHMUNIS, Vladimir
IPC分类号： H04L12/66 , H04L12/28 , H04M3/30
摘要： A vPBX server manages calls in a bridged line appearance (BLA) group. A BLA group can include extensions for location-aware mobile devices. The vPBX server contains location based forwarding rules that can be applied together with BLA redirection rules in managing incoming calls. A single extension can appear as a user interface element (e.g., an icon or button) on multiple mobile devices. Using the user interface element, a primary user can view a secondary user's status, including the secondary user's location information. The vPBX server allows the primary user to redirect the incoming calls to devices in accordance with the forwarding rules and the redirection rules.

7. 发明申请

WO2010068507A3 LINE NUMBER PORTING FOR MOBILE DEVICES 审中-公开
标题翻译：移动设备的行号码
公开(公告)号：WO2010068507A3
公开(公告)日：2010-08-12
申请号：PCT/US2009065985
申请日：2009-11-25
申请人： RINGCENTRAL INC , VENDROW VLAD , YOUNG BRUCE , SHAH PRAFUL , ELPINER BORIS , SHMUNIS VLADIMIR
发明人： VENDROW VLAD , YOUNG BRUCE , SHAH PRAFUL , ELPINER BORIS , SHMUNIS VLADIMIR
IPC分类号： H04M3/42
CPC分类号： H04M3/54 , H04M3/42153 , H04M3/42297 , H04M2201/14 , H04M2201/52
摘要： Methods, systems, apparatus including computer program products having instructions for porting numbers are provided. In one example system and method, a vPBX system can receive a request from a user to port an existing phone number to the vPBX system. The vPBX server can identify a porting authentication template, based on the requirements of an existing service provider. The vPBX server generate a fax document on the retrieved template. The vPBX server can populate the generated fax document with user information. The vPBX server can receive a user's hand signature from a touch-screen interface of a mobile device. The vPBX server can authenticate the fax document with the received signature, and transmit the authenticated fax document to the existing service provider. The vPBX server can provide the user with a temporary line number with forwarding functions until porting is completed.
摘要翻译：提供了包括具有用于移植号码的指令的计算机程序产品的方法，系统和装置。在一个示例系统和方法中，vPBX系统可以接收来自用户的将现有电话号码移植到vPBX系统的请求。 vPBX服务器可以根据现有服务提供商的要求识别移植身份验证模板。 vPBX服务器在检索到的模板上生成传真文档。 vPBX服务器可以使用用户信息填充生成的传真文档。 vPBX服务器可以从移动设备的触摸屏界面接收用户的手签名。 vPBX服务器可以使用收到的签名认证传真文档，并将认证的传真文档发送给现有的服务提供商。 vPBX服务器可以为用户提供具有转发功能的临时线路号，直到完成移植。

8. 发明申请

WO2010059758A2 CALL QUEUING FOR LOCATION-AWARE MOBILE DEVICES 审中-公开
标题翻译： CALL QUEUING为位置识别手机设备
公开(公告)号：WO2010059758A2
公开(公告)日：2010-05-27
申请号：PCT/US2009/065038
申请日：2009-11-19
申请人： RINGCENTERAL, INC. , VENDROW, Vlad , YOUNG, Bruce , SHAH, Praful , ELPINER, Boris , SHMUNIS, Vladimir
发明人： VENDROW, Vlad , YOUNG, Bruce , SHAH, Praful , ELPINER, Boris , SHMUNIS, Vladimir
IPC分类号： H04W40/20 , H04W88/02 , H04W28/14
CPC分类号： H04M3/5233 , H04M3/42246 , H04M3/4234 , H04M3/5125 , H04M3/523 , H04M3/5232 , H04M3/5234 , H04M2207/18 , H04M2242/28 , H04W4/02 , H04W4/023 , H04W12/06
摘要： A mobile device can be assigned to an extension configured as a Queue Agent ("QA") in a call-queuing enabled virtual private branch exchange (vPBX). This and other mobile or fixed devices can be interconnected to form a virtual call center. Each extension can be assigned various rules, which specify how the incoming calls are answered at the extension and how calls in the call queue are selected for answering by the QA. As part of the rules, the vPBX system forwards calls from a call queue to the QA based on QA's availability status. If a location-aware mobile device is associated with the QA, the vPBX system can determine the QA's availability status based on a geographic location of the mobile device. A most geographically proximate agent can be selected for answering the call.
摘要翻译：在启用呼叫排队的虚拟专用交换机（vPBX）中，可以将移动设备分配给配置为队列代理（“QA”）的分机。这个和其他移动或固定设备可以互连以形成虚拟呼叫中心。每个分机可以分配各种规则，其中规定了分机上的来电应答如何，以及如何选择呼叫队列中的呼叫以通过质量检查来应答。作为规则的一部分，vPBX系统根据QA的可用性状态将呼叫从呼叫队列转发到质量保证。如果位置感知移动设备与QA相关联，则vPBX系统可以基于移动设备的地理位置来确定QA的可用性状态。可以选择最接近地理位置的代理来应答呼叫。

9. 发明申请

WO2010059756A2 CALL MANAGEMENT FOR LOCATION-AWARE MOBILE DEVICES 审中-公开
标题翻译：适用于位置感知移动设备的呼叫管理
公开(公告)号：WO2010059756A2
公开(公告)日：2010-05-27
申请号：PCT/US2009/065036
申请日：2009-11-19
申请人： RINGCENTERAL, INC. , VENDROW, Vlad , YOUNG, Bruce , SHAH, Praful , ELPINER, Boris , SHMUNIS, Vladimir John
发明人： VENDROW, Vlad , YOUNG, Bruce , SHAH, Praful , ELPINER, Boris , SHMUNIS, Vladimir John
IPC分类号： H04W40/20 , H04W64/00
CPC分类号： H04W40/20 , H04M3/42374 , H04M3/54 , H04M2207/206 , H04M2242/30 , H04W64/00
摘要： A positioning system (e.g., GPS) integrated in, or coupled to, a mobile device determines the position of the mobile device. An availability status manager (ASM) in a vPBX acquires the position of the mobile device. The ASM can contain rules on how to route or otherwise control incoming phone calls based on availability status of one or more mobile devices in the vPBX network. When a call is received by the vPBX, the ASM determines the availability status of the receiving mobile device based on the geographic location of the receiving mobile device. The ASM then routes the call to the receiving mobile device, to another mobile device, or to a landline based on the availability status of the receiving mobile device and the availability status based rules.
摘要翻译：集成在或耦合到移动装置的定位系统（例如，GPS）确定移动装置的位置。 vPBX中的可用性状态管理器（ASM）获取移动设备的位置。 ASM可以包含关于如何根据vPBX网络中的一个或多个移动设备的可用性状态路由或以其他方式控制传入电话呼叫的规则。当vPBX收到呼叫时，ASM将根据接收移动设备的地理位置确定接收移动设备的可用状态。 ASM然后根据接收移动设备的可用性状态和基于可用性状态的规则将呼叫路由到接收移动设备，到另一个移动设备，或到陆线。

10. 发明申请

WO2009146430A1 TELECOMMUNICATIONS SERVICES ACTIVATION 审中-公开
标题翻译：电讯服务活动
公开(公告)号：WO2009146430A1
公开(公告)日：2009-12-03
申请号：PCT/US2009/045703
申请日：2009-05-29
申请人： RINGCENTRAL, INC. , VENDROW, Vlad , YOUNG, Bruce , SHAH, Praful , ELPINER, Boris , SHMUNIS, Vladimir, G.
发明人： VENDROW, Vlad , YOUNG, Bruce , SHAH, Praful , ELPINER, Boris , SHMUNIS, Vladimir, G.
IPC分类号： H04M3/42
CPC分类号： H04M3/4234 , G06Q10/06 , G06Q10/08 , G06Q10/087 , G06Q10/0875 , G06Q20/203 , H04M3/42153
摘要： Embodiments of the invention relate generally to computing devices and systems, as well as software, computer programs, applications, and interfaces, and more particularly, to systems, devices and methods to activate telecommunications services. For example, a method may include configuring configuration data for a user account, the configuration data specifying a subset of telecommunications services for one or more user accounts, presenting in an interface an identifier for accessing the subset of telecommunications services, receiving data representing a request to activate the subset of telecommunications services associated with the identifier, the data representing the request including a user identification number, and activating the user account to include the subset of the telecommunications services, wherein configuring the configuration data occurs prior to presenting the identifier.
摘要翻译：本发明的实施例一般涉及计算设备和系统以及软件，计算机程序，应用和接口，更具体地涉及激活电信服务的系统，设备和方法。例如，方法可以包括配置用户帐户的配置数据，配置数据指定用于一个或多个用户帐户的电信服务的子集，在接口中呈现用于访问电信服务子集的标识符，接收表示请求的数据激活与所述标识符相关联的电信服务的子集，所述表示所述请求的数据包括用户标识号，以及激活所述用户帐户以包括所述电信服务的子集，其中配置所述配置数据在呈现所述标识符之前发生。

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