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    • 8. 发明申请
    • A CALLBACK NOTIFICATION SYSTEM
    • 电话通知系统
    • WO2013014426A1
    • 2013-01-31
    • PCT/GB2012/051742
    • 2012-07-20
    • ORDERLY MIND LIMITEDKING, Matthew
    • KING, Matthew
    • H04M3/523
    • H04M3/5231H04M3/42382H04M3/5232H04M3/5238
    • A method mediated by a Service for automatically connecting callers to agents at a call centre environment with a callback system using a communication network. The method comprises receiving at the Service a call from a Caller to a Destination and placing a call from the Service to the Destination. The Callers number is determined, e.g. using the caller ID, and the caller disconnects after hearing a menu offering the callback by making a choice using the keypad. The method continues by determining that an Agent at the Destination has answered or is about to answer the placed call. The Callers is notified that an Agent has answered or is about to answer the placed call for example by sending the caller an SMS prompting the caller to dial the service again. Receiving at the Service a further call from the Caller, and connecting the Caller to the Agent. The method may advantageously be used in combination with an App for a smartphone.
    • 用于通过使用通信网络的回呼系统在呼叫中心环境处自动将呼叫者连接到座席的方法。 该方法包括在服务处接收来自呼叫者到目的地的呼叫,并将来自服务的呼叫发送到目的地。 呼叫者号码被确定,例如 使用呼叫者ID,并且通过使用键盘进行选择,在听到提供回调的菜单之后,呼叫者断开连接。 该方法通过确定目的地的代理已经应答或即将回答所放置的呼叫来继续。 呼叫者被通知代理已经回答或即将回答已放置的呼叫,例如通过发送呼叫者短信,提示呼叫方再次拨打服务。 在服务中接收来电者的进一步呼叫,并将呼叫者连接到代理。 该方法可以有利地与用于智能电话的App组合使用。