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1. 发明申请

WO2006127224A1 SYSTEM AND METHOD FOR PROVIDING INTERACTIVE COMMUNICATIONS 审中-公开
标题翻译：提供交互式通信的系统和方法
公开(公告)号：WO2006127224A1
公开(公告)日：2006-11-30
申请号：PCT/US2006/016993
申请日：2006-05-01
申请人： CISCO TECHNOLOGY, INC. , PATEL, Labhesh , SHAFFER, Shmuel , CABALLERO-MCCANN, Denise, G. , LEVY, Stephen
发明人： PATEL, Labhesh , SHAFFER, Shmuel , CABALLERO-MCCANN, Denise, G. , LEVY, Stephen
IPC分类号： H04L29/08
CPC分类号： H04L67/24 , H04L29/06027 , H04L51/04 , H04L51/14 , H04L67/306 , H04L67/327 , H04M3/42374
摘要： A system and method for providing interactive communications includes receiving a communication from an originator destined for a persona. An identity of the persona is determined and one or more rules associated with the identity of the persona is determined. Presence information of the persona is obtained. The communication is sent to the persona in accordance with the determination of the identity of the persona, the one or more rules associated with the identity, and the presence information of the persona.
摘要翻译：用于提供交互式通信的系统和方法包括接收来自发往人的目的地的通信。确定角色的身份，并确定与角色的身份相关联的一个或多个规则。获得角色的存在信息。根据角色身份的确定，与身份相关联的一个或多个规则以及角色的存在信息，将该通信发送到角色。

2. 发明申请

WO2009006173A3 USE OF HUMAN GESTURES BY A MOBILE PHONE FOR GENERATING RESPONSES TO A COMMUNICATION PARTY 审中-公开
公开(公告)号：WO2009006173A3
公开(公告)日：2009-01-08
申请号：PCT/US2008/068267
申请日：2008-06-26
申请人： CISCO TECHNOLOGY, INC. , SHAFFER, Shmuel , JAIN, Mukul , PATEL, Labhesh , KUMAR, Sanjeev
发明人： SHAFFER, Shmuel , JAIN, Mukul , PATEL, Labhesh , KUMAR, Sanjeev
IPC分类号： H04M1/725
摘要： In one embodiment, a method includes electronically detecting a gesture (12, 13) of a user (10) listening to a speaker (39) via a communication device (11), and generating an audible and/or visual response that corresponds to the gesture (12, 13). The audible and/or visual response is then communicated to the speaker.

3. 发明申请

WO2007108940A2 SYSTEM AND METHOD FOR EMPLOYING STATE INFORMATION TO ENHANCE NETWORK FUNCTIONALITY 审中-公开
标题翻译：用于提供状态信息以加强网络功能的系统和方法
公开(公告)号：WO2007108940A2
公开(公告)日：2007-09-27
申请号：PCT/US2007/005830
申请日：2007-03-07
申请人： CISCO TECHNOLOGY, INC. , JAIN, Mukul , SHAFFER, Shmuel , CABALLERO-MCCANN, Denise , PATEL, Labhesh
发明人： JAIN, Mukul , SHAFFER, Shmuel , CABALLERO-MCCANN, Denise , PATEL, Labhesh
IPC分类号： H04Q7/20
CPC分类号： H04L29/06027 , H04L65/1096 , H04M3/42093 , H04M3/42365 , H04M3/42374 , H04M3/424 , H04M3/48 , H04M2203/1008
摘要： A system and method for enabling an enhanced camp-on feature for a communications device. In an illustrative embodiment, the system includes a first mechanism for providing information pertaining to why a first user of a first communications device is unable to be contacted. A second mechanism enables a second user of a second communications device to make a camp-on selection based on the information. In a more specific embodiment, the information includes state information pertaining to the first communications device. The first means includes a fist module running on the first communications device. The first module is adapted to selectively relay the state information to an entity connected to the network. In the specific embodiment, the entity connected to the network includes Private Branch eXchange (PBX) system.
摘要翻译：一种用于启用用于通信设备的增强的驻留特征的系统和方法。在说明性实施例中，系统包括用于提供关于为什么第一通信设备的第一用户不能被联系的信息的第一机制。第二机制使得第二通信设备的第二用户能够基于该信息进行驻留选择。在更具体的实施例中，信息包括属于第一通信设备的状态信息。第一装置包括在第一通信设备上运行的第一模块。第一模块适于将状态信息选择性地中继到连接到网络的实体。在具体实施例中，连接到网络的实体包括专用分支交换（PBX）系统。

4. 发明申请

WO2007037875A2 APPARATUS TO PROCESS AN INCOMING MESSAGE 审中-公开
标题翻译：处理信息的设备
公开(公告)号：WO2007037875A2
公开(公告)日：2007-04-05
申请号：PCT/US2006/033387
申请日：2006-08-28
申请人： CISCO TECHNOLOGY, INC. , SHAFFER, Shmuel , GATZKE, Alan, D. , PATEL, Labhesh , JAIN, Mukul
发明人： SHAFFER, Shmuel , GATZKE, Alan, D. , PATEL, Labhesh , JAIN, Mukul
IPC分类号： H04M1/64
CPC分类号： H04L51/04 , G06Q10/107 , H04M1/72552 , H04M3/4211 , H04M3/53333 , H04M3/537 , H04M2201/18 , H04M2203/301 , H04M2203/4536 , H04M2250/74
摘要： A method and apparatus to process an incoming message is described. The method may comprise, at a recipient system, receiving an incoming message from a message communicator and automatically analyzing message content to identify a keyword included in the message content. Thereafter, a predefined action associated with the keyword may be identified and the action may be performed. In an example embodiment, the predefined action may be a priority with the message, alerting an intended recipient of the message, routing the message to the intended recipient, paging the intended recipient, emailing the message to the intended recipient, sending an SMS message to the intended recipient, or the like. In an example embodiment, a user/owner of a mailbox may search a message database to identify incoming messages which includes the search term in the message content.
摘要翻译：描述了处理传入消息的方法和装置。该方法可以包括在接收者系统处从消息通信器接收输入消息，并且自动分析消息内容以识别包括在消息内容中的关键字。此后，可以识别与关键字相关联的预定动作，并且可以执行动作。在示例实施例中，预定义动作可以是消息的优先级，警告消息的预期接收者，将消息路由到预期接收者，寻呼预期接收者，将消息发送到预期接收者，向SMS发送SMS消息预期接收者等。在示例实施例中，邮箱的用户/所有者可以搜索消息数据库以识别在消息内容中包括搜索项的传入消息。

5. 发明申请

WO2006115786A1 METHOD AND SYSTEM FOR HANDLING CALLS AT AN AUTOMATIC CALL DISTRIBUTION SYSTEM 审中-公开
标题翻译：在自动呼叫分配系统中处理呼叫的方法和系统
公开(公告)号：WO2006115786A1
公开(公告)日：2006-11-02
申请号：PCT/US2006/013675
申请日：2006-04-10
申请人： CISCO TECHNOLOGY, INC. , SHAFFER, Shmuel , PATEL, Labhesh , KHOURI, Joseph, F. , CHAHROURI, Gebran, G. , DARWISH, Mohammed, I.
发明人： SHAFFER, Shmuel , PATEL, Labhesh , KHOURI, Joseph, F. , CHAHROURI, Gebran, G. , DARWISH, Mohammed, I.
IPC分类号： H04M3/523 , H04M3/42
CPC分类号： H04M3/523 , H04M3/5238 , H04M2203/402
摘要： A method for handling calls at an automatic call distribution system includes receiving a first call for connection with one of a plurality of agents and distributing the first call to a first agent of the plurality of agents. The method includes presenting to the first agent at least one target time associated with handling the first call and modifying the at least one target time associated with handling the first call based on call parameters and a service level goal. The call parameters comprise a status of a queue comprising calls awaiting connection with agents. The method also includes presenting the at least one modified target time associated with handling the first call to the first agent.
摘要翻译：一种用于在自动呼叫分配系统处理呼叫的方法包括：接收与多个代理之一的连接的第一呼叫，并将所述第一呼叫分发给所述多个代理的第一代理。该方法包括向第一代理呈现与处理第一呼叫相关联的至少一个目标时间，并且基于呼叫参数和服务水平目标修改与处理第一呼叫相关联的至少一个目标时间。呼叫参数包括包括等待与代理连接的呼叫的队列的状态。该方法还包括将与处理第一呼叫相关联的至少一个修改的目标时间呈现给第一代理。

6. 发明申请

WO2006098985A2 AUTOMATED CONTACTING OF SUPPORT CENTERS AND SHARING OF PRODUCT INFORMATION VIA RFID 审中-公开
标题翻译：自动联系支持中心和通过RFID分享产品信息
公开(公告)号：WO2006098985A2
公开(公告)日：2006-09-21
申请号：PCT/US2006/008252
申请日：2006-03-07
申请人： CISCO TECHNOLOGY, INC. , SHAFFER, Shmuel , PATEL, Labhesh , CHAHROURI, Gebran , SARKAR, Shantanu , MOON, Bruce , KHOURI, Joseph
发明人： SHAFFER, Shmuel , PATEL, Labhesh , CHAHROURI, Gebran , SARKAR, Shantanu , MOON, Bruce , KHOURI, Joseph
IPC分类号： G08B13/14 , G06F17/00
CPC分类号： G06Q30/02
摘要： Disclosed are methods and apparatus for methods and apparatus for automatically contacting a service center (112, 110) for one or more particular products (102, 104, 122, 124), as well as contacting other types of entities with respect to any type of item. In a first embodiment, each item includes a radio frequency identification (RFID) of the particular products that is used to automatically contact a service center or the like (210). In a second embodiment, the RFID of the particular product is automatically sent to the service center or the like (214). In the first embodiment, the RFID of each product contains contact information, such as a 1-800 telephone number, a URL address, or email address, for a particular service center or the like. In one implementation, an RFID reader (104) is coupled with a communication device, such as a telephone or computer device, and the user uses the RFID reader to scan an RFID of a particular item (e.g., a malfunctioning product) (206). The relevant service center or the like is then contacted based on the RFID scan (210). For example, the user is connected to an agent at the relevant service center via a telephone or computer network. In the second embodiment, when a service center (or the like) needs RFID tag data for a particular item, a user may select a "send" option (e.g., on the communication device or reader) to have such RFID tag data automatically transmitted to the service center or the like (214).
摘要翻译：公开了用于自动地将服务中心（112,110）用于一个或多个特定产品（102,104,122,124）的方法和设备的方法和装置，以及将任何类型的实体项目。在第一实施例中，每个项目包括用于自动联系服务中心等的特定产品的射频识别（RFID）（210）。在第二实施例中，特定产品的RFID被自动发送到服务中心等（214）。在第一实施例中，每个产品的RFID包含针对特定服务中心等的联系人信息，例如1-800电话号码，URL地址或电子邮件地址。在一个实现中，RFID读取器（104）与诸如电话或计算机设备的通信设备耦合，并且用户使用RFID读取器扫描特定项目（例如，故障产品）（206）的RFID，。然后，基于RFID扫描（210）接触相关服务中心等。例如，用户通过电话或计算机网络连接到相关服务中心的代理。在第二实施例中，当服务中心（等）需要用于特定项目的RFID标签数据时，用户可以选择“发送”选项（例如，在通信设备或读取器上）来使得RFID标签数据自动发送到服务中心等（214）。

7. 发明申请

WO2005107122A2 ENHANCED EXTENSION MOBILITY 审中-公开
标题翻译：增强机动性
公开(公告)号：WO2005107122A2
公开(公告)日：2005-11-10
申请号：PCT/US2005/008871
申请日：2005-03-16
申请人： CISCO TECHNOLOGY, INC. , SHAFFER, Shmuel , PATEL, Labhesh
发明人： SHAFFER, Shmuel , PATEL, Labhesh
IPC分类号： H04K1/00
CPC分类号： H04M3/42272 , H04M3/4234 , H04M3/5183
摘要： In one embodiment, a method for enhanced extension mobility includes accessing user input indicating either a desire of a user to logon at an endpoint in a private mode according to which the endpoint supports only an extension of the user or a desire of the user to logon at the endpoint in a shared mode according to which the endpoint concurrently supports an extension of the user and or more other extensions of one or more other users. The method includes configuring the endpoint to support only an extension of the user if the user input indicates a desire of the user to logon at the endpoint in a private mode according to which the endpoint supports only an extension of the user. The method includes configuring the endpoint to concurrently support an extension of the user and one or more other extensions of one or more other users if the user input indicates a desire of the user to logon at the endpoint in a shared mode according to which the endpoint concurrently supports an extension of the user and one or more other extensions of one or more other users.
摘要翻译：在一个实施例中，用于增强扩展移动性的方法包括：访问用户输入，其指示用户以私有模式在端点登录的愿望，根据该方式，该端点仅支持用户的扩展或用户登录的愿望在共享模式的端点处，端点同时支持用户的扩展或一个或多个其他用户的更多其他扩展。该方法包括将端点配置为仅在用户输入指示用户以私有模式在端点登录的愿望时仅支持用户的扩展，根据该端点，该端点仅支持用户的扩展。该方法包括配置端点以同时支持用户的扩展和一个或多个其他用户的一个或多个其他扩展，如果用户输入指示用户以共享模式在端点登录的愿望，根据该方式，该端点同时支持用户的扩展和一个或多个其他用户的一个或多个其他扩展。

8. 发明申请

WO2008109278A1 METHOD AND SYSTEM FOR GROUPING VOICE MESSAGES USING SPEAKER RECOGNITION 审中-公开
标题翻译：使用声音识别分组语音信息的方法和系统
公开(公告)号：WO2008109278A1
公开(公告)日：2008-09-12
申请号：PCT/US2008/054835
申请日：2008-02-25
申请人： CISCO TECHNOLOGY, INC. , SHAFFER, Shmuel , PATEL, Labhesh , JAIN, Mukul , KUMAR, Sanjeev
发明人： SHAFFER, Shmuel , PATEL, Labhesh , JAIN, Mukul , KUMAR, Sanjeev
IPC分类号： H04M3/533
CPC分类号： H04M3/5335 , H04M3/436 , H04M2201/41
摘要： Performing speaker recognition on voice-mail messages for grouping or sorting of voicemails according to sender. Using the terminology of the application: a method for grouping voice messages includes extracting a voice signature from a voice message and tagging the voice message with an identification associated with the voice signature. The method also includes grouping the voice message based on the identification.
摘要翻译：根据发件人对语音邮件消息进行扬声器识别，进行语音邮件的分组或排序。使用应用的术语：用于对语音消息进行分组的方法包括从语音消息中提取语音签名并使用与语音签名相关联的标识来标记语音消息。该方法还包括基于识别对语音消息进行分组。

9. 发明申请

WO2005070176A2 METHOD AND SYSTEM FOR MANAGING COMMUNICATION SESSIONS BETWEEN A TEXT-BASED AND A VOICE-BASED CLIENT 审中-公开
标题翻译：用于管理基于文本的和基于语音的客户之间的通信会话的方法和系统
公开(公告)号：WO2005070176A2
公开(公告)日：2005-08-04
申请号：PCT/US2005/000094
申请日：2005-01-04
申请人： CISCO TECHNOLOGY, INC. , SHAFFER, Shmuel , LEE, Johnny, Hsienchow , SARKAR, Shantanu , PATEL, Labhesh
发明人： SHAFFER, Shmuel , LEE, Johnny, Hsienchow , SARKAR, Shantanu , PATEL, Labhesh
IPC分类号： G06F15/16 , H04L12/58 , H04L29/06 , H04L29/12
CPC分类号： H04L29/06027 , H04L29/1216 , H04L51/04 , H04L51/066 , H04L61/157 , H04L65/1069
摘要： A system and method for communicating messages includes receiving, from a first client associated with a calling party, a request for connection with a second client. A called party associated with the second client is notified that the request for connection was received, in response to receiving the request for connection. A connection processing instruction may be received from a third client associated with the called party. In accordance with a particular embodiment of the present invention, the request for connection may be processed in accordance with the connection processing instruction.
摘要翻译：用于传递消息的系统和方法包括从与主叫方相关联的第一客户端接收与第二客户端的连接请求。响应于接收到连接请求，与第二客户端相关联的被叫方被通知接收到连接请求。可以从与被叫方相关联的第三客户端接收连接处理指令。根据本发明的特定实施例，可以根据连接处理指令来处理连接请求。

10. 发明申请

WO2008085662A1 SCALABLE CONFERENCE BRIDGE 审中-公开
标题翻译：可扩展会议桥
公开(公告)号：WO2008085662A1
公开(公告)日：2008-07-17
申请号：PCT/US2007/087530
申请日：2007-12-14
申请人： CISCO TECHNOLOGY, INC. , SHAFFER, Shmuel , PATEL, Labhesh , JAIN, Mukul , KUMAR, Sanjeev
发明人： SHAFFER, Shmuel , PATEL, Labhesh , JAIN, Mukul , KUMAR, Sanjeev
IPC分类号： H04L12/16
CPC分类号： H04L65/1093 , H04L12/1818 , H04L12/1877 , H04L65/403 , H04M3/567 , H04N7/15
摘要： In one embodiment, a conference bridge receives a call initiated by a first caller endpoint. The conference bridge identifies a conference to which the call requests entry and determines whether the conference bridge has available resources to process the call. The conference bridge enables the call to join the conference via a second conference bridge associated with a second caller endpoint participating in the conference according to whether the conference bridge has available resources to process the call.
摘要翻译：在一个实施例中，会议桥接收由第一呼叫者端点发起的呼叫。会议桥标识呼叫请求条目的会议，并确定会议桥是否有可用的资源来处理呼叫。会议桥使得能够根据会议桥是否具有可用资源来处理呼叫，通过与参与会议的第二呼叫者端点相关联的第二会议桥来呼叫加入会议。

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