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1. 发明申请

WO2007108940A2 SYSTEM AND METHOD FOR EMPLOYING STATE INFORMATION TO ENHANCE NETWORK FUNCTIONALITY 审中-公开
标题翻译：用于提供状态信息以加强网络功能的系统和方法
公开(公告)号：WO2007108940A2
公开(公告)日：2007-09-27
申请号：PCT/US2007/005830
申请日：2007-03-07
申请人： CISCO TECHNOLOGY, INC. , JAIN, Mukul , SHAFFER, Shmuel , CABALLERO-MCCANN, Denise , PATEL, Labhesh
发明人： JAIN, Mukul , SHAFFER, Shmuel , CABALLERO-MCCANN, Denise , PATEL, Labhesh
IPC分类号： H04Q7/20
CPC分类号： H04L29/06027 , H04L65/1096 , H04M3/42093 , H04M3/42365 , H04M3/42374 , H04M3/424 , H04M3/48 , H04M2203/1008
摘要： A system and method for enabling an enhanced camp-on feature for a communications device. In an illustrative embodiment, the system includes a first mechanism for providing information pertaining to why a first user of a first communications device is unable to be contacted. A second mechanism enables a second user of a second communications device to make a camp-on selection based on the information. In a more specific embodiment, the information includes state information pertaining to the first communications device. The first means includes a fist module running on the first communications device. The first module is adapted to selectively relay the state information to an entity connected to the network. In the specific embodiment, the entity connected to the network includes Private Branch eXchange (PBX) system.
摘要翻译：一种用于启用用于通信设备的增强的驻留特征的系统和方法。在说明性实施例中，系统包括用于提供关于为什么第一通信设备的第一用户不能被联系的信息的第一机制。第二机制使得第二通信设备的第二用户能够基于该信息进行驻留选择。在更具体的实施例中，信息包括属于第一通信设备的状态信息。第一装置包括在第一通信设备上运行的第一模块。第一模块适于将状态信息选择性地中继到连接到网络的实体。在具体实施例中，连接到网络的实体包括专用分支交换（PBX）系统。

2. 发明申请

WO2006127224A1 SYSTEM AND METHOD FOR PROVIDING INTERACTIVE COMMUNICATIONS 审中-公开
标题翻译：提供交互式通信的系统和方法
公开(公告)号：WO2006127224A1
公开(公告)日：2006-11-30
申请号：PCT/US2006/016993
申请日：2006-05-01
申请人： CISCO TECHNOLOGY, INC. , PATEL, Labhesh , SHAFFER, Shmuel , CABALLERO-MCCANN, Denise, G. , LEVY, Stephen
发明人： PATEL, Labhesh , SHAFFER, Shmuel , CABALLERO-MCCANN, Denise, G. , LEVY, Stephen
IPC分类号： H04L29/08
CPC分类号： H04L67/24 , H04L29/06027 , H04L51/04 , H04L51/14 , H04L67/306 , H04L67/327 , H04M3/42374
摘要： A system and method for providing interactive communications includes receiving a communication from an originator destined for a persona. An identity of the persona is determined and one or more rules associated with the identity of the persona is determined. Presence information of the persona is obtained. The communication is sent to the persona in accordance with the determination of the identity of the persona, the one or more rules associated with the identity, and the presence information of the persona.
摘要翻译：用于提供交互式通信的系统和方法包括接收来自发往人的目的地的通信。确定角色的身份，并确定与角色的身份相关联的一个或多个规则。获得角色的存在信息。根据角色身份的确定，与身份相关联的一个或多个规则以及角色的存在信息，将该通信发送到角色。

3. 发明申请

WO2008109278A1 METHOD AND SYSTEM FOR GROUPING VOICE MESSAGES USING SPEAKER RECOGNITION 审中-公开
标题翻译：使用声音识别分组语音信息的方法和系统
公开(公告)号：WO2008109278A1
公开(公告)日：2008-09-12
申请号：PCT/US2008/054835
申请日：2008-02-25
申请人： CISCO TECHNOLOGY, INC. , SHAFFER, Shmuel , PATEL, Labhesh , JAIN, Mukul , KUMAR, Sanjeev
发明人： SHAFFER, Shmuel , PATEL, Labhesh , JAIN, Mukul , KUMAR, Sanjeev
IPC分类号： H04M3/533
CPC分类号： H04M3/5335 , H04M3/436 , H04M2201/41
摘要： Performing speaker recognition on voice-mail messages for grouping or sorting of voicemails according to sender. Using the terminology of the application: a method for grouping voice messages includes extracting a voice signature from a voice message and tagging the voice message with an identification associated with the voice signature. The method also includes grouping the voice message based on the identification.
摘要翻译：根据发件人对语音邮件消息进行扬声器识别，进行语音邮件的分组或排序。使用应用的术语：用于对语音消息进行分组的方法包括从语音消息中提取语音签名并使用与语音签名相关联的标识来标记语音消息。该方法还包括基于识别对语音消息进行分组。

4. 发明申请

WO2009006173A3 USE OF HUMAN GESTURES BY A MOBILE PHONE FOR GENERATING RESPONSES TO A COMMUNICATION PARTY 审中-公开
公开(公告)号：WO2009006173A3
公开(公告)日：2009-01-08
申请号：PCT/US2008/068267
申请日：2008-06-26
申请人： CISCO TECHNOLOGY, INC. , SHAFFER, Shmuel , JAIN, Mukul , PATEL, Labhesh , KUMAR, Sanjeev
发明人： SHAFFER, Shmuel , JAIN, Mukul , PATEL, Labhesh , KUMAR, Sanjeev
IPC分类号： H04M1/725
摘要： In one embodiment, a method includes electronically detecting a gesture (12, 13) of a user (10) listening to a speaker (39) via a communication device (11), and generating an audible and/or visual response that corresponds to the gesture (12, 13). The audible and/or visual response is then communicated to the speaker.

5. 发明申请

WO2007037875A2 APPARATUS TO PROCESS AN INCOMING MESSAGE 审中-公开
标题翻译：处理信息的设备
公开(公告)号：WO2007037875A2
公开(公告)日：2007-04-05
申请号：PCT/US2006/033387
申请日：2006-08-28
申请人： CISCO TECHNOLOGY, INC. , SHAFFER, Shmuel , GATZKE, Alan, D. , PATEL, Labhesh , JAIN, Mukul
发明人： SHAFFER, Shmuel , GATZKE, Alan, D. , PATEL, Labhesh , JAIN, Mukul
IPC分类号： H04M1/64
CPC分类号： H04L51/04 , G06Q10/107 , H04M1/72552 , H04M3/4211 , H04M3/53333 , H04M3/537 , H04M2201/18 , H04M2203/301 , H04M2203/4536 , H04M2250/74
摘要： A method and apparatus to process an incoming message is described. The method may comprise, at a recipient system, receiving an incoming message from a message communicator and automatically analyzing message content to identify a keyword included in the message content. Thereafter, a predefined action associated with the keyword may be identified and the action may be performed. In an example embodiment, the predefined action may be a priority with the message, alerting an intended recipient of the message, routing the message to the intended recipient, paging the intended recipient, emailing the message to the intended recipient, sending an SMS message to the intended recipient, or the like. In an example embodiment, a user/owner of a mailbox may search a message database to identify incoming messages which includes the search term in the message content.
摘要翻译：描述了处理传入消息的方法和装置。该方法可以包括在接收者系统处从消息通信器接收输入消息，并且自动分析消息内容以识别包括在消息内容中的关键字。此后，可以识别与关键字相关联的预定动作，并且可以执行动作。在示例实施例中，预定义动作可以是消息的优先级，警告消息的预期接收者，将消息路由到预期接收者，寻呼预期接收者，将消息发送到预期接收者，向SMS发送SMS消息预期接收者等。在示例实施例中，邮箱的用户/所有者可以搜索消息数据库以识别在消息内容中包括搜索项的传入消息。

6. 发明申请

WO2008085662A1 SCALABLE CONFERENCE BRIDGE 审中-公开
标题翻译：可扩展会议桥
公开(公告)号：WO2008085662A1
公开(公告)日：2008-07-17
申请号：PCT/US2007/087530
申请日：2007-12-14
申请人： CISCO TECHNOLOGY, INC. , SHAFFER, Shmuel , PATEL, Labhesh , JAIN, Mukul , KUMAR, Sanjeev
发明人： SHAFFER, Shmuel , PATEL, Labhesh , JAIN, Mukul , KUMAR, Sanjeev
IPC分类号： H04L12/16
CPC分类号： H04L65/1093 , H04L12/1818 , H04L12/1877 , H04L65/403 , H04M3/567 , H04N7/15
摘要： In one embodiment, a conference bridge receives a call initiated by a first caller endpoint. The conference bridge identifies a conference to which the call requests entry and determines whether the conference bridge has available resources to process the call. The conference bridge enables the call to join the conference via a second conference bridge associated with a second caller endpoint participating in the conference according to whether the conference bridge has available resources to process the call.
摘要翻译：在一个实施例中，会议桥接收由第一呼叫者端点发起的呼叫。会议桥标识呼叫请求条目的会议，并确定会议桥是否有可用的资源来处理呼叫。会议桥使得能够根据会议桥是否具有可用资源来处理呼叫，通过与参与会议的第二呼叫者端点相关联的第二会议桥来呼叫加入会议。

7. 发明申请

WO2007127650A3 METHOD AND SYSTEM FOR INSERTING ADVERTISEMENTS IN UNIFIED MESSAGING SOLUTIONS 审中-公开
公开(公告)号：WO2007127650A3
公开(公告)日：2007-11-08
申请号：PCT/US2007/066837
申请日：2007-04-18
申请人： CISCO TECHNOLOGY, INC. , PATEL, Labhesh , SHAFFER, Shmuel , GATZKE, Alan , JAIN, Mukul
发明人： PATEL, Labhesh , SHAFFER, Shmuel , GATZKE, Alan , JAIN, Mukul
IPC分类号： G06F17/21
摘要： A method and an apparatus for inserting an included message into an e-mail message, wherein the e-mail message is transferred through a unified messaging solution have been provided. In one embodiment, the unified messaging solution detects transmission of a voice mail message as the e-mail attachment. The voice mail message is received by a system that facilitates the transfer of the e-mail message. The system associates the included message with the voice mail message. The included message is inserted into the e-mail message. The system sends the e-mail message along with the included message and the attached voice mail message to an intended user. In a preferred embodiment, the included message is an advertising message.

8. 发明申请

WO2008008214A2 CALL CENTERS WITH IMAGE OR VIDEO BASED PRIORITY 审中-公开
标题翻译：以图像或视频为主的呼叫中心
公开(公告)号：WO2008008214A2
公开(公告)日：2008-01-17
申请号：PCT/US2007/015218
申请日：2007-06-28
申请人： CISCO TECHNOLOGY, INC. , SHAFFER, Shmuel , PATEL, Labhesh , JAIN, Mukul , KUMAR, Sanjeev
发明人： SHAFFER, Shmuel , PATEL, Labhesh , JAIN, Mukul , KUMAR, Sanjeev
IPC分类号： H04M3/00
CPC分类号： H04M3/42187 , H04M3/42357 , H04M3/5232 , H04M7/0039 , H04M2201/50 , H04M2242/04 , H04M2242/14
摘要： Disclosed are apparatus and methods for utilizing the camera or video capability of particular communication devices (104), such as cell phones, to enhance handling of calls, such as emergency calls. In one implementation, when a call is made to an emergency response center (ERC) (102) using an image/video capable communication device and such call is queued until an agent is available for handling the call, one or more images or video may be collected from such caller by utilizing the image/video capability of the caller's communication device (202). The images collected from a plurality of different callers may then be sorted into different event groups (502). For instance, all the images/video that relate to a same emergency event, such as a traffic accident, are grouped together into a same event group. The different groups can then be prioritized for handling by an available agent (206, 504). Additionally, the individual callers for each group may also be prioritized based on the collected images/video (206, 510), e.g., the caller that is closest to the emergency event may be called first.
摘要翻译：公开了用于利用诸如蜂窝电话的特定通信设备（104）的相机或视频能力的装置和方法，以增强诸如紧急呼叫之类的呼叫的处理。在一个实现中，当使用具有图像/视频能力的通信设备对紧急响应中心（ERC）（102）进行呼叫时，并且这样的呼叫被排队等待代理可用于处理呼叫时，一个或多个图像或视频可以通过利用呼叫者的通信设备（202）的图像/视频能力从该呼叫者收集。然后可以将从多个不同的呼叫者收集的图像分类成不同的事件组（502）。例如，与相同的紧急事件（例如交通事故）相关的所有图像/视频被分组在一起成为相同的事件组。然后可以将不同的组优先处理由可用代理（206,504）处理。另外，也可以基于所收集的图像/视频（206,510）对每个组的各个呼叫者进行优先排序，例如，可以首先调用最接近紧急事件的呼叫者。

9. 发明申请

WO2007146084A2 METHOD AND SYSTEM FOR RECALLING VOICEMAIL MESSAGES 审中-公开
标题翻译：用于调用语音信箱的方法和系统
公开(公告)号：WO2007146084A2
公开(公告)日：2007-12-21
申请号：PCT/US2007/013451
申请日：2007-06-06
申请人： CISCO TECHNOLOGY, INC. , SHAFFER, Shmuel , JAIN, Mukul , KUMAR, Sanjeev , PATEL, Labhesh
发明人： SHAFFER, Shmuel , JAIN, Mukul , KUMAR, Sanjeev , PATEL, Labhesh
IPC分类号： H04M1/64
CPC分类号： H04M3/53366 , H04M3/385 , H04M2201/39 , H04M2201/41 , H04M2203/4554
摘要： Techniques and systems for recalling voicemail messages from remote voicemail systems are disclosed. In one embodiment, a method for recalling a voicemail message from a target mailbox can include: accessing a voicemail system by a caller using a device; authenticating the caller using speaker verification; and deleting the voicemail message from the target mailbox. The target mailbox owner can be a member of the voicemail system, while the caller can be a non-member of that voicemail system. The device may be configured to support a telephony user interface (TUI), for example.
摘要翻译：公开了用于从远程语音邮件系统调用语音邮件消息的技术和系统。在一个实施例中，用于从目标邮箱调用语音邮件消息的方法可以包括：由呼叫者使用设备访问语音邮件系统; 使用说话人验证认证来电者; 并从目标邮箱中删除该语音邮件消息。目标邮箱所有者可以是语音信箱系统的成员，而呼叫者可以是该语音邮件系统的非成员。该设备可以被配置为支持例如电话用户界面（TUI）。

10. 发明申请

WO2007146042A2 TECHNIQUES FOR PROVIDING CALLER ID OF PARTICIPANTS IN A CONFERENCE CALL INVITATION 审中-公开
标题翻译：在大会电话邀请中提供参与者姓名的技术
公开(公告)号：WO2007146042A2
公开(公告)日：2007-12-21
申请号：PCT/US2007/013387
申请日：2007-06-06
申请人： CISCO TECHNOLOGY, INC. , SHAFFER, Shmuel , JAIN, Mukul , KUMAR, Sanjeev , PATEL, Labhesh
发明人： SHAFFER, Shmuel , JAIN, Mukul , KUMAR, Sanjeev , PATEL, Labhesh
IPC分类号： G06F15/16
CPC分类号： G06Q10/107 , H04L12/1818 , H04M3/42042 , H04M3/563 , H04M2203/5009 , H04M2203/5018 , H04M2203/5081
摘要： In one embodiment, techniques for sending a conference invite that provides access to a list of participants in an existing conference are provided. A participant in a conference may decide to send an invite for the existing conference to the user. A request for inviting the user into the existing conference is received. A list of participants in the existing conference is determined. An invite message for the conference is then generated where the invite message includes information for the list of participants. The invite message is then sent to the user where the information for the list of participants is accessible to the user. For example, the list of participants may be displayed as caller ID information when the invite message is received by the user.
摘要翻译：在一个实施例中，提供了用于发送提供对现有会议中的参与者列表的访问的会议邀请的技术。会议的参与者可以决定将现有会议的邀请发送给用户。收到邀请用户进入现有会议的请求。确定现有会议的与会者名单。然后生成会议的邀请消息，其中邀请消息包括参与者列表的信息。然后，邀请消息被发送到用户，用户可以访问参与者列表的信息。例如，当用户接收到邀请消息时，可以将参与者列表显示为呼叫者ID信息。

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