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    • 1. 发明申请
    • AUTOMATED CONTACTING OF SUPPORT CENTERS AND SHARING OF PRODUCT INFORMATION VIA RFID
    • 自动联系支持中心和通过RFID分享产品信息
    • WO2006098985A2
    • 2006-09-21
    • PCT/US2006/008252
    • 2006-03-07
    • CISCO TECHNOLOGY, INC.SHAFFER, ShmuelPATEL, LabheshCHAHROURI, GebranSARKAR, ShantanuMOON, BruceKHOURI, Joseph
    • SHAFFER, ShmuelPATEL, LabheshCHAHROURI, GebranSARKAR, ShantanuMOON, BruceKHOURI, Joseph
    • G08B13/14G06F17/00
    • G06Q30/02
    • Disclosed are methods and apparatus for methods and apparatus for automatically contacting a service center (112, 110) for one or more particular products (102, 104, 122, 124), as well as contacting other types of entities with respect to any type of item. In a first embodiment, each item includes a radio frequency identification (RFID) of the particular products that is used to automatically contact a service center or the like (210). In a second embodiment, the RFID of the particular product is automatically sent to the service center or the like (214). In the first embodiment, the RFID of each product contains contact information, such as a 1-800 telephone number, a URL address, or email address, for a particular service center or the like. In one implementation, an RFID reader (104) is coupled with a communication device, such as a telephone or computer device, and the user uses the RFID reader to scan an RFID of a particular item (e.g., a malfunctioning product) (206). The relevant service center or the like is then contacted based on the RFID scan (210). For example, the user is connected to an agent at the relevant service center via a telephone or computer network. In the second embodiment, when a service center (or the like) needs RFID tag data for a particular item, a user may select a "send" option (e.g., on the communication device or reader) to have such RFID tag data automatically transmitted to the service center or the like (214).
    • 公开了用于自动地将服务中心(112,110)用于一个或多个特定产品(102,104,122,124)的方法和设备的方法和装置,以及将任何类型的实体 项目。 在第一实施例中,每个项目包括用于自动联系服务中心等的特定产品的射频识别(RFID)(210)。 在第二实施例中,特定产品的RFID被自动发送到服务中心等(214)。 在第一实施例中,每个产品的RFID包含针对特定服务中心等的联系人信息,例如1-800电话号码,URL地址或电子邮件地址。 在一个实现中,RFID读取器(104)与诸如电话或计算机设备的通信设备耦合,并且用户使用RFID读取器扫描特定项目(例如,故障产品)(206)的RFID, 。 然后,基于RFID扫描(210)接触相关服务中心等。 例如,用户通过电话或计算机网络连接到相关服务中心的代理。 在第二实施例中,当服务中心(等)需要用于特定项目的RFID标签数据时,用户可以选择“发送”选项(例如,在通信设备或读取器上)来使得RFID标签数据自动发送 到服务中心等(214)。
    • 4. 发明申请
    • DYNAMIC AND HYBRID RFID
    • 动态和混合RFID
    • WO2006107613A1
    • 2006-10-12
    • PCT/US2006/010736
    • 2006-03-24
    • CISCO TECHNOLOGY, INC.SHAFFER, ShmuelCHAHROURI, GebranSARKAR, ShantanuPATEL, LabheshKHOURI, Joseph
    • SHAFFER, ShmuelCHAHROURI, GebranSARKAR, ShantanuPATEL, LabheshKHOURI, Joseph
    • G08B1/08G08B13/14
    • G06K17/0022G06K2017/0051G06Q10/08G06Q10/087G06Q50/30
    • An active or dynamic RFID tag (306, 312, 318, 360, 500) that actively provides current status information regarding a particular item, and mechanisms for recognizing dynamic RFID information read from such RFID tag. Static identifying information regarding the particular item is provided either by the same active/dynamic RFID tag or by a different passive RFID tag (320). The actively provided status information corresponds to changes in the item's status (608). Active RFID tags are positioned next to one or more components (304, 310, 316) within a system (300) so that each active RFID tag is powered and transmitting its information only when its corresponding component is operational; i.e., the active RFID tag either transmits or fails to transmit based on its component's status state. An RFID reader (700, 800) can then know that a system has a failing component when the component's corresponding active RFID tag is not transmitting its RFID information.
    • 主动或动态RFID标签(306,312,318,360,500)主动地提供关于特定项目的当前状态信息,以及用于识别从这样的RFID标签读取的动态RFID信息的机制。 关于特定项目的静态识别信息由相同的有源/动态RFID标签或不同的无源RFID标签提供(320)。 主动提供的状态信息对应于项目状态的变化(608)。 有源RFID标签位于系统(300)内的一个或多个组件(304,310,316)旁边,使得每个有源RFID标签仅在其对应组件可操作时被供电并传送其信息; 即,有源RFID标签基于其组件的状态来传输或不发送。 然后,当RFID组件的相应的有源RFID标签不发送其RFID信息时,RFID读取器(700,800)可以知道系统具有故障组件。