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1. 发明申请

WO2006127224A8 SYSTEM AND METHOD FOR PROVIDING INTERACTIVE COMMUNICATIONS 审中-公开
标题翻译：提供交互式通信的系统和方法
公开(公告)号：WO2006127224A8
公开(公告)日：2007-02-22
申请号：PCT/US2006016993
申请日：2006-05-01
申请人： CISCO TECH INC , CABALLERO-MCCANN DENISE G , LEVY STEPHEN , TOEBES JOHN A , PATEL LABHESH , SHAFFER SHMUEL
发明人： CABALLERO-MCCANN DENISE G , LEVY STEPHEN , TOEBES JOHN A , PATEL LABHESH , SHAFFER SHMUEL
IPC分类号： H04L29/08
CPC分类号： H04L67/24 , H04L29/06027 , H04L51/04 , H04L51/14 , H04L67/306 , H04L67/327 , H04M3/42374
摘要： A system and method for providing interactive communications includes receiving a communication from an originator destined for a persona. An identity of the persona is determined and one or more rules associated with the identity of the persona is determined. Presence information of the persona is obtained. The communication is sent to the persona in accordance with the determination of the identity of the persona, the one or more rules associated with the identity, and the presence information of the persona.
摘要翻译：用于提供交互式通信的系统和方法包括接收来自发往人的目的地的通信。确定角色的身份，并确定与角色的身份相关联的一个或多个规则。获得角色的存在信息。根据角色身份的确定，与身份相关联的一个或多个规则以及角色的存在信息，将该通信发送到角色。

2. 发明申请

WO2005109844A3 ENHANCED CALL PICKUP 审中-公开
标题翻译：增强电话取件
公开(公告)号：WO2005109844A3
公开(公告)日：2009-05-28
申请号：PCT/US2005011267
申请日：2005-04-05
申请人： CISCO TECH INC , SHAFFER SHMUEL , FITZGERALD CARY W , SARKAR SHANTANU , PATEL LABHESH
发明人： SHAFFER SHMUEL , FITZGERALD CARY W , SARKAR SHANTANU , PATEL LABHESH
IPC分类号： H04M3/42 , H04M3/46 , H04M7/00
CPC分类号： H04L65/1046 , H04L65/1006 , H04M3/42102 , H04M3/42212 , H04M3/42365 , H04M3/465 , H04M2203/2044
摘要： In one embodiment, a method for enhanced call pickup includes accessing data (Fig. 1, 12a) indicating a current status of each of one or more users in a call pickup group (CPG) (Fig. 1, 16) with respect to an incoming phone call to a phone number corresponding to the CPG and communicating the data to one or more endpoints of one or more users in the CPG for display to one or more users in the CPG. A display of the data to a first user in the CPG facilitates the first user determining a current status of each of one or more second users in the CPG to facilitate a decision by the first user regarding whether to pick up the incoming phone call.
摘要翻译：在一个实施例中，一种用于增强呼叫接收的方法包括访问指示呼叫代答组（CPG）（图1,16）中的一个或多个用户中的每一个的当前状态的数据（图1，12a）传入电话呼叫对应于CPG的电话号码，并将数据传送到CPG中的一个或多个用户的一个或多个端点，以显示给CPG中的一个或多个用户。在CPG中向第一用户显示数据有助于第一用户确定CPG中的一个或多个第二用户的每个的当前状态，以便于第一用户对是否接听来电的决定。

3. 发明申请

WO2009006173A2 RECOGNITION OF HUMAN GESTURES BY A MOBILE PHONE 审中-公开
标题翻译：通过移动电话识别人类手势
公开(公告)号：WO2009006173A2
公开(公告)日：2009-01-08
申请号：PCT/US2008068267
申请日：2008-06-26
申请人： CISCO TECH INC , SHAFFER SHMUEL , JAIN MUKUL , PATEL LABHESH , KUMAR SANJEEV
发明人： SHAFFER SHMUEL , JAIN MUKUL , PATEL LABHESH , KUMAR SANJEEV
IPC分类号： H04M1/725
CPC分类号： H04M1/72522 , G06F1/1616 , G06F1/1694 , G06F3/012 , G06F3/017 , H04L65/403 , H04M3/56 , H04M2250/12 , H04M2250/62 , H04W4/206
摘要： In one embodiment, a method includes electronically detecting a gesture of a user listening to a speaker via a communication device, and generating an audible and/or visual response that corresponds to the gesture. The audible and/or visual response is then communicated to the speaker. It is emphasized that this abstract is provided to comply with the rules requiring an abstract that will allow a searcher or other reader to quickly ascertain the subject matter of the technical disclosure.
摘要翻译：在一个实施例中，一种方法包括电子地检测经由通信设备聆听扬声器的用户的手势，以及生成与手势对应的可听和/或视觉响应。然后将声音和/或视觉响应传达给扬声器。要强调的是，该摘要被提供以符合要求抽象的规则，允许搜索者或其他读者快速确定技术公开内容的主题。

4. 发明申请

WO2007140435A3 DYNAMIC SPEED DIAL NUMBER MAPPING 审中-公开
标题翻译：动态速度拨号号码映射
公开(公告)号：WO2007140435A3
公开(公告)日：2008-10-30
申请号：PCT/US2007070021
申请日：2007-05-31
申请人： CISCO TECH INC , PATEL LABHESH , SHAFFER SHMUEL , KUMAR SANJEEV , JAIN MUKUL
发明人： PATEL LABHESH , SHAFFER SHMUEL , KUMAR SANJEEV , JAIN MUKUL
IPC分类号： H04M1/00 , H04B1/38 , H04Q7/14
CPC分类号： H04M1/7258 , H04M1/2745 , H04M1/274516 , H04M1/7255 , H04M1/72552
摘要： A method of facilitating a telephonic response to an electronic message is described. The method includes determining at least one telephone number from a received electronic message, and assigning the determined telephone number dynamically to a button on the telephone to provide a speed dial button on the telephone. Determining the telephone number may include comparing an electronic mail address in an address field of the electronic message with a telephone directory to determine a telephone number associated with the address. If the electronic message is a text or a voice message, determining the telephone number may include parsing a body of the message to determine a telephone number, if present, which has been included into the body of the text message.
摘要翻译：描述了一种促进对电子消息的电话响应的方法。该方法包括从接收到的电子消息确定至少一个电话号码，并且将确定的电话号码动态地分配给电话上的按钮，以在电话上提供快速拨号按钮。确定电话号码可以包括将电子消息的地址字段中的电子邮件地址与电话簿进行比较，以确定与地址相关联的电话号码。如果电子消息是文本或语音消息，则确定电话号码可以包括解析消息的主体以确定已被包括在文本消息正文中的电话号码（如果存在）。

5. 发明申请

WO2007108940A3 SYSTEM AND METHOD FOR EMPLOYING STATE INFORMATION TO ENHANCE NETWORK FUNCTIONALITY 审中-公开
标题翻译：用于提供状态信息以加强网络功能的系统和方法
公开(公告)号：WO2007108940A3
公开(公告)日：2008-11-20
申请号：PCT/US2007005830
申请日：2007-03-07
申请人： CISCO TECH INC , JAIN MUKUL , SHAFFER SHMUEL , CABALLERO-MCCANN DENISE , PATEL LABHESH
发明人： JAIN MUKUL , SHAFFER SHMUEL , CABALLERO-MCCANN DENISE , PATEL LABHESH
IPC分类号： H04M3/42 , H04L12/66 , H04Q7/20
CPC分类号： H04L29/06027 , H04L65/1096 , H04M3/42093 , H04M3/42365 , H04M3/42374 , H04M3/424 , H04M3/48 , H04M2203/1008
摘要： A system and method for enabling an enhanced camp-on feature for a communications device. In an illustrative embodiment, the system includes a first mechanism for providing information pertaining to why a first user of a first communications device is unable to be contacted. A second mechanism enables a second user of a second communications device to make a camp-on selection based on the information. In a more specific embodiment, the information includes state information pertaining to the first communications device. The first means includes a fist module running on the first communications device. The first module is adapted to selectively relay the state information to an entity connected to the network. In the specific embodiment, the entity connected to the network includes Private Branch eXchange (PBX) system.
摘要翻译：一种用于实现通信设备的增强的驻留特征的系统和方法。在说明性实施例中，系统包括用于提供关于为什么第一通信设备的第一用户不能被联系的信息的第一机制。第二机制使得第二通信设备的第二用户能够基于该信息进行驻留选择。在更具体的实施例中，信息包括与第一通信设备有关的状态信息。第一装置包括在第一通信设备上运行的第一模块。第一模块适于将状态信息选择性地中继到连接到网络的实体。在具体实施例中，连接到网络的实体包括专用分支交换（PBX）系统。

6. 发明申请

WO2007146042A3 TECHNIQUES FOR PROVIDING CALLER ID OF PARTICIPANTS IN A CONFERENCE CALL INVITATION 审中-公开
标题翻译：在大会电话邀请中提供参与者姓名的技术
公开(公告)号：WO2007146042A3
公开(公告)日：2008-10-02
申请号：PCT/US2007013387
申请日：2007-06-06
申请人： CISCO TECH INC , SHAFFER SHMUEL , JAIN MUKUL , KUMAR SANJEEV , PATEL LABHESH
发明人： SHAFFER SHMUEL , JAIN MUKUL , KUMAR SANJEEV , PATEL LABHESH
IPC分类号： G06F15/16 , H04L12/16 , H04M11/00 , H04Q11/00
CPC分类号： G06Q10/107 , H04L12/1818 , H04M3/42042 , H04M3/563 , H04M2203/5009 , H04M2203/5018 , H04M2203/5081
摘要： [56] In one embodiment, techniques for sending a conference invite that provides access to a list of participants in an existing conference are provided. A participant in a conference (104-1... 104-n) may decide to send an invite for the existing conference to the user (106). A request for inviting the user into the existing conference is received. A list of participants in the existing conference is determined. An invite message for the conference is then generated where the invite message includes information for the list of participants (104-1... 104-n). The invite message is then sent to the user (106) where the information for the list of participants is accessible to the user. For example, the list of participants may be displayed as caller ID information when the invite message is received by the user.
摘要翻译：在一个实施例中，提供了用于发送提供对现有会议中的参与者列表的访问的会议邀请的技术。会议（104-1 ... 104-n）的参与者可以决定向用户发送现有会议的邀请（106）。收到邀请用户进入现有会议的请求。确定现有会议的与会者名单。然后生成会议的邀请消息，其中邀请消息包括参与者列表（104-1 ... 104-n）的信息。然后，邀请消息被发送到用户（106），其中用户列表的信息可被用户访问。例如，当用户接收到邀请消息时，参与者列表可以被显示为呼叫者ID信息。

7. 发明申请

WO2007037875A3 APPARATUS TO PROCESS AN INCOMING MESSAGE 审中-公开
标题翻译：处理信息的设备
公开(公告)号：WO2007037875A3
公开(公告)日：2009-04-16
申请号：PCT/US2006033387
申请日：2006-08-28
申请人： CISCO TECH INC , SHAFFER SHMUEL , GATZKE ALAN D , PATEL LABHESH , JAIN MUKUL
发明人： SHAFFER SHMUEL , GATZKE ALAN D , PATEL LABHESH , JAIN MUKUL
IPC分类号： G10L13/08
CPC分类号： H04L51/04 , G06Q10/107 , H04M1/72552 , H04M3/4211 , H04M3/53333 , H04M3/537 , H04M2201/18 , H04M2203/301 , H04M2203/4536 , H04M2250/74
摘要： A method and apparatus to process an incoming message is described. The method may comprise, at a recipient system, receiving an incoming message from a message communicator and automatically analyzing message content to identify a keyword included in the message content. Thereafter, a predefined action associated with the keyword may be identified and the action may be performed. In an example embodiment, the predefined action may be a priority with the message, alerting an intended recipient of the message, routing the message to the intended recipient, paging the intended recipient, emailing the message to the intended recipient, sending an SMS message to the intended recipient, or the like. In an example embodiment, a user/owner of a mailbox may search a message database to identify incoming messages which includes the search term in the message content.
摘要翻译：描述了处理传入消息的方法和装置。该方法可以包括在接收者系统处从消息通信器接收输入消息，并且自动分析消息内容以识别包括在消息内容中的关键字。此后，可以识别与关键字相关联的预定动作，并且可以执行动作。在示例实施例中，预定义动作可以是消息的优先级，警告消息的预期接收者，将消息路由到预期接收者，寻呼预期接收者，将消息发送到预期接收者，向SMS发送SMS消息预期接收者等。在示例实施例中，邮箱的用户/所有者可以搜索消息数据库以识别在消息内容中包括搜索项的传入消息。

8. 发明申请

WO2008008214A3 CALL CENTERS WITH IMAGE OR VIDEO BASED PRIORITY 审中-公开
标题翻译：以图像或视频为主的呼叫中心
公开(公告)号：WO2008008214A3
公开(公告)日：2008-04-17
申请号：PCT/US2007015218
申请日：2007-06-28
申请人： CISCO TECH INC , SHAFFER SHMUEL , PATEL LABHESH , JAIN MUKUL , KUMAR SANJEEV
发明人： SHAFFER SHMUEL , PATEL LABHESH , JAIN MUKUL , KUMAR SANJEEV
IPC分类号： H04M11/04
CPC分类号： H04M3/42187 , H04M3/42357 , H04M3/5232 , H04M7/0039 , H04M2201/50 , H04M2242/04 , H04M2242/14
摘要： Disclosed are apparatus and methods for utilizing the camera or video capability of particular communication devices (104), such as cell phones, to enhance handling of calls, such as emergency calls. In one implementation, when a call is made to an emergency response center (ERC) (102) using an image hide capable communication device and such call is queued until an agent is available for handling the call, one or more images or video may be collected from such caller by utilizing the image hide capability of the caller's communication device (202). The mages collected from a plurality of different callers may then be sorted into different event groups (502). For instance, all the images/video that relate to a same emergency event, such as a traffic accident, are grouped together into a same event group. The different groups can then be prioritized for handling by an available agent (206, 504).
摘要翻译：公开了用于利用诸如蜂窝电话的特定通信设备（104）的相机或视频能力的装置和方法，以增强诸如紧急呼叫之类的呼叫的处理。在一个实施方案中，当使用具有图像隐藏功能的通信设备对紧急响应中心（ERC）（102）进行呼叫时，并且这样的呼叫被排队等待代理人可用于处理呼叫时，一个或多个图像或视频可以是通过利用呼叫者的通信设备（202）的图像隐藏能力从该呼叫者收集。然后可以从多个不同的呼叫者收集的法师被分类成不同的事件组（502）。例如，与相同的紧急事件（例如交通事故）相关的所有图像/视频被分组在一起成为相同的事件组。然后可以将不同的组优先处理由可用代理（206,504）处理。

9. 发明申请

WO2007058714A3 METHOD AND SYSTEM FOR PROVIDING A CAMP-ON HOLD SERVICE 审中-公开
标题翻译：用于提供营地保持服务的方法和系统
公开(公告)号：WO2007058714A3
公开(公告)日：2007-10-11
申请号：PCT/US2006039367
申请日：2006-10-06
申请人： CISCO TECH INC , SHAFFER SHMUEL , PATEL LABHESH , JAIN MUKUL , CABALLERO-MC CANN DENISE G
发明人： SHAFFER SHMUEL , PATEL LABHESH , JAIN MUKUL , CABALLERO-MC CANN DENISE G
IPC分类号： H04M3/00
CPC分类号： H04M3/4286 , H04M7/0045
摘要： A method for providing a camp-on hold service comprises detecting a hold condition between a first user and a second user and establishing a call hold by placing the call on hold. The method also comprises receiving a request from the second user to camp-on to the call hold and monitoring the status of the first user during the call hold. The method also comprises receiving an indication that the first user is available to continue communications with the second user and notifying the second user that the first user is available to continue communications with the second user.
摘要翻译：用于提供驻留保持服务的方法包括检测第一用户与第二用户之间的保持条件，并通过保持呼叫建立呼叫保持。该方法还包括接收来自第二用户的驻留到呼叫保持的请求以及在呼叫保持期间监视第一用户的状态。该方法还包括接收第一用户可用于继续与第二用户通信并且通知第二用户第一用户可用于继续与第二用户通信的指示。

10. 发明申请

WO2006098985A3 AUTOMATED CONTACTING OF SUPPORT CENTERS AND SHARING OF PRODUCT INFORMATION VIA RFID 审中-公开
标题翻译：自动联系支持中心和通过RFID分享产品信息
公开(公告)号：WO2006098985A3
公开(公告)日：2007-08-02
申请号：PCT/US2006008252
申请日：2006-03-07
申请人： CISCO TECH INC , SHAFFER SHMUEL , PATEL LABHESH , CHAHROURI GEBRAN , SARKAR SHANTANU , MOON BRUCE , KHOURI JOSEPH
发明人： SHAFFER SHMUEL , PATEL LABHESH , CHAHROURI GEBRAN , SARKAR SHANTANU , MOON BRUCE , KHOURI JOSEPH
IPC分类号： B60Q1/00 , G08B13/14 , G08B21/00
CPC分类号： G06Q30/02
摘要： Disclosed are methods and apparatus for methods and apparatus for automatically contacting a service center (112, 110) for one or more particular products (102, 104, 122, 124), as well as contacting other types of entities with respect to any type of item. In a first embodiment, each item includes a radio frequency identification (RFID) of the particular products that is used to automatically contact a service center or the like (210). In a second embodiment, the RFID of the particular product is automatically sent to the service center or the like (214). In the first embodiment, the RFID of each product contains contact information, such as a 1-800 telephone number, a URL address, or email address, for a particular service center or the like. In one implementation, an RFID reader (104) is coupled with a communication device, such as a telephone or computer device, and the user uses the RFID reader to scan an RFID of a particular item (e.g., a malfunctioning product) (206). The relevant service center or the like is then contacted based on the RFID scan (210). For example, the user is connected to an agent at the relevant service center via a telephone or computer network. In the second embodiment, when a service center (or the like) needs RFID tag data for a particular item, a user may select a "send" option (e.g., on the communication device or reader) to have such RFID tag data automatically transmitted to the service center or the like (214).
摘要翻译：公开了用于自动地将服务中心（112,110）用于一个或多个特定产品（102,104,122,124）的方法和设备的方法和装置，以及将任何类型的实体项目。在第一实施例中，每个项目包括用于自动联系服务中心等的特定产品的射频识别（RFID）（210）。在第二实施例中，特定产品的RFID被自动发送到服务中心等（214）。在第一实施例中，每个产品的RFID包含针对特定服务中心等的联系人信息，例如1-800电话号码，URL地址或电子邮件地址。在一个实现中，RFID读取器（104）与诸如电话或计算机设备的通信设备耦合，并且用户使用RFID读取器扫描特定项目（例如，故障产品）（206）的RFID，。然后，基于RFID扫描（210）接触相关服务中心等。例如，用户通过电话或计算机网络连接到相关服务中心的代理。在第二实施例中，当服务中心（等）需要用于特定项目的RFID标签数据时，用户可以选择“发送”选项（例如，在通信设备或读取器上）来使得RFID标签数据自动发送到服务中心等（214）。

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