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1. 发明申请

WO2005109844A3 ENHANCED CALL PICKUP 审中-公开
标题翻译：增强电话取件
公开(公告)号：WO2005109844A3
公开(公告)日：2009-05-28
申请号：PCT/US2005011267
申请日：2005-04-05
申请人： CISCO TECH INC , SHAFFER SHMUEL , FITZGERALD CARY W , SARKAR SHANTANU , PATEL LABHESH
发明人： SHAFFER SHMUEL , FITZGERALD CARY W , SARKAR SHANTANU , PATEL LABHESH
IPC分类号： H04M3/42 , H04M3/46 , H04M7/00
CPC分类号： H04L65/1046 , H04L65/1006 , H04M3/42102 , H04M3/42212 , H04M3/42365 , H04M3/465 , H04M2203/2044
摘要： In one embodiment, a method for enhanced call pickup includes accessing data (Fig. 1, 12a) indicating a current status of each of one or more users in a call pickup group (CPG) (Fig. 1, 16) with respect to an incoming phone call to a phone number corresponding to the CPG and communicating the data to one or more endpoints of one or more users in the CPG for display to one or more users in the CPG. A display of the data to a first user in the CPG facilitates the first user determining a current status of each of one or more second users in the CPG to facilitate a decision by the first user regarding whether to pick up the incoming phone call.
摘要翻译：在一个实施例中，一种用于增强呼叫接收的方法包括访问指示呼叫代答组（CPG）（图1,16）中的一个或多个用户中的每一个的当前状态的数据（图1，12a）传入电话呼叫对应于CPG的电话号码，并将数据传送到CPG中的一个或多个用户的一个或多个端点，以显示给CPG中的一个或多个用户。在CPG中向第一用户显示数据有助于第一用户确定CPG中的一个或多个第二用户的每个的当前状态，以便于第一用户对是否接听来电的决定。

2. 发明申请

WO2005109844A8 ENHANCED CALL PICKUP 审中-公开
标题翻译：增强电话取件
公开(公告)号：WO2005109844A8
公开(公告)日：2006-11-23
申请号：PCT/US2005011267
申请日：2005-04-05
申请人： CISCO TECH INC , SHAFFER SHMUEL , FITZGERALD CARY W , SARKAR SHANTANU , PATEL LABHESH
发明人： SHAFFER SHMUEL , FITZGERALD CARY W , SARKAR SHANTANU , PATEL LABHESH
IPC分类号： H04M3/42 , H04M3/46 , H04M7/00
CPC分类号： H04L65/1046 , H04L65/1006 , H04M3/42102 , H04M3/42212 , H04M3/42365 , H04M3/465 , H04M2203/2044
摘要： In one embodiment, a method for enhanced call pickup includes accessing data indicating a current status of each of one or more users in a call pickup group (CPG) with respect to an incoming phone call to a phone number corresponding to the CPG and communicating the data to one or more endpoints of one or more users in the CPG for display to one or more users in the CPG. A display of the data to a first user in the CPG facilitates the first user determining a current status of each of one or more second users in the CPG to facilitate a decision by the first user regarding whether to pick up the incoming phone call.
摘要翻译：在一个实施例中，一种用于增强呼叫接收的方法包括访问指示呼叫代答组（CPG）中的一个或多个用户中的每个的当前状态的数据，该呼叫代表组（CPG）相对于对应于CPG的电话号码的来话电话呼叫，数据到CPG中一个或多个用户的一个或多个端点，以便显示给CPG中的一个或多个用户。在CPG中向第一用户显示数据有助于第一用户确定CPG中的一个或多个第二用户的每个的当前状态，以便于第一用户对是否接听来电的决定。

3. 发明申请

WO2006098985A3 AUTOMATED CONTACTING OF SUPPORT CENTERS AND SHARING OF PRODUCT INFORMATION VIA RFID 审中-公开
标题翻译：自动联系支持中心和通过RFID分享产品信息
公开(公告)号：WO2006098985A3
公开(公告)日：2007-08-02
申请号：PCT/US2006008252
申请日：2006-03-07
申请人： CISCO TECH INC , SHAFFER SHMUEL , PATEL LABHESH , CHAHROURI GEBRAN , SARKAR SHANTANU , MOON BRUCE , KHOURI JOSEPH
发明人： SHAFFER SHMUEL , PATEL LABHESH , CHAHROURI GEBRAN , SARKAR SHANTANU , MOON BRUCE , KHOURI JOSEPH
IPC分类号： B60Q1/00 , G08B13/14 , G08B21/00
CPC分类号： G06Q30/02
摘要： Disclosed are methods and apparatus for methods and apparatus for automatically contacting a service center (112, 110) for one or more particular products (102, 104, 122, 124), as well as contacting other types of entities with respect to any type of item. In a first embodiment, each item includes a radio frequency identification (RFID) of the particular products that is used to automatically contact a service center or the like (210). In a second embodiment, the RFID of the particular product is automatically sent to the service center or the like (214). In the first embodiment, the RFID of each product contains contact information, such as a 1-800 telephone number, a URL address, or email address, for a particular service center or the like. In one implementation, an RFID reader (104) is coupled with a communication device, such as a telephone or computer device, and the user uses the RFID reader to scan an RFID of a particular item (e.g., a malfunctioning product) (206). The relevant service center or the like is then contacted based on the RFID scan (210). For example, the user is connected to an agent at the relevant service center via a telephone or computer network. In the second embodiment, when a service center (or the like) needs RFID tag data for a particular item, a user may select a "send" option (e.g., on the communication device or reader) to have such RFID tag data automatically transmitted to the service center or the like (214).
摘要翻译：公开了用于自动地将服务中心（112,110）用于一个或多个特定产品（102,104,122,124）的方法和设备的方法和装置，以及将任何类型的实体项目。在第一实施例中，每个项目包括用于自动联系服务中心等的特定产品的射频识别（RFID）（210）。在第二实施例中，特定产品的RFID被自动发送到服务中心等（214）。在第一实施例中，每个产品的RFID包含针对特定服务中心等的联系人信息，例如1-800电话号码，URL地址或电子邮件地址。在一个实现中，RFID读取器（104）与诸如电话或计算机设备的通信设备耦合，并且用户使用RFID读取器扫描特定项目（例如，故障产品）（206）的RFID，。然后，基于RFID扫描（210）接触相关服务中心等。例如，用户通过电话或计算机网络连接到相关服务中心的代理。在第二实施例中，当服务中心（等）需要用于特定项目的RFID标签数据时，用户可以选择“发送”选项（例如，在通信设备或读取器上）来使得RFID标签数据自动发送到服务中心等（214）。

4. 发明申请

WO2006101698A3 MULTIPLE DEVICE AND/OR USER ASSOCIATION 审中-公开
标题翻译：多个设备和/或用户协会
公开(公告)号：WO2006101698A3
公开(公告)日：2006-12-21
申请号：PCT/US2006007768
申请日：2006-03-02
申请人： CISCO TECH INC , PATEL LABHESH , SHAFFER SHMUEL , CHAHROURI GEBRAN , SARKAR SHANTANU , MOON BRUCE , KHOURI JOSEPH
发明人： PATEL LABHESH , SHAFFER SHMUEL , CHAHROURI GEBRAN , SARKAR SHANTANU , MOON BRUCE , KHOURI JOSEPH
IPC分类号： G06K5/00
CPC分类号： G06F21/35
摘要： Methods and devices are provided for automating a login process and user/device associations. A user's preferred device settings and/or functions may be provisioned automatically. Some implementations provide an automated log out or "sleep" when a user leaves one or more of the devices. Users may be automatically identified and associated. The "presence" of members of a user group may be determined as required for one or more actions to be taken. Some user groups control devices according to which members of a group may have access to certain functions, information, etc., and which may not.
摘要翻译：提供了用于自动化登录过程和用户/设备关联的方法和设备。可以自动提供用户的首选设备设置和/或功能。当用户离开一个或多个设备时，一些实现提供自动注销或“睡眠”。用户可能会自动识别并关联。可以根据要采取的一个或多个动作的需要来确定用户组的成员的“存在”。一些用户组根据组的哪些成员可以访问某些功能，信息等来控制设备，哪些不可以。

5. 发明申请

WO2005022298A3 METHOD AND SYSTEM FOR UTILIZING PROXY DESIGNATION IN A CALL SYSTEM 审中-公开
标题翻译：在电话系统中使用代理指定的方法和系统
公开(公告)号：WO2005022298A3
公开(公告)日：2006-06-22
申请号：PCT/US2004025792
申请日：2004-08-10
申请人： CISCO TECH INC , SHAFFER SHMUEL , KHOURI JOSEPH F , SARKAR SHANTANU , PATEL LABHESH
发明人： SHAFFER SHMUEL , KHOURI JOSEPH F , SARKAR SHANTANU , PATEL LABHESH
IPC分类号： H04M3/523 , H04M3/00
CPC分类号： H04M3/5231 , H04M3/42365
摘要： A method for utilizing proxy designation in a call system includes receiving a call from a first user (60) over a first connection with a first endpoint (62a-62d) of the first user (60). The method includes receiving a proxy designation from the first user (60). The proxy designation comprises a proxy user designated to handle the call for the first user (60). The method also includes establishing a second connection with the proxy user and detecting the presence of the proxy user over the second connection.
摘要翻译：一种在呼叫系统中利用代理指定的方法包括通过与第一用户（60）的第一端点（62a-62d）的第一连接来接收来自第一用户（60）的呼叫。该方法包括从第一用户（60）接收代理指定。代理指定包括被指定为处理对第一用户的呼叫的代理用户（60）。该方法还包括建立与代理用户的第二连接并且通过第二连接来检测代理用户的存在。

6. 发明申请

WO2006096431A2 NAVIGATION AND COORDINATION DURING EMERGENCIES 审中-公开
标题翻译：紧急情况下的导航和协调
公开(公告)号：WO2006096431A2
公开(公告)日：2006-09-14
申请号：PCT/US2006007336
申请日：2006-02-27
申请人： CISCO TECH INC , PATEL LABHESH , SHAFFER SHMUEL , CHAHROURI GEBRAN , SARKAR SHANTANU , MOON BRUCE , KHOURI JOSEPH
发明人： PATEL LABHESH , SHAFFER SHMUEL , CHAHROURI GEBRAN , SARKAR SHANTANU , MOON BRUCE , KHOURI JOSEPH
IPC分类号： G08B13/14 , G08B1/08 , G08B23/00 , G08B25/00
CPC分类号： G08B21/02 , G07C9/00111 , G08B3/1083 , G08B7/06 , G08B13/2462 , G08B25/016 , G08B25/14
摘要： The present invention includes methods and devices for locating emergency service providers during emergency operations. According to some implementations, radio frequency identification ("RFID") tags are positioned at various locations throughout a building. Building locations can be determined from the RFID tags . Emergency service providers may be equipped with a portable device that includes at least one RFID reader for reading the RFID tags. Some implementations involve transmitting the RFID tag data to a control center from which the emergency services are coordinated. The emergency service workers' current and prior locations can be determined by the portable devices and/or at the control center.
摘要翻译：本发明包括用于在紧急操作期间定位紧急服务提供者的方法和设备。根据一些实施方案，射频识别（“RFID”）标签位于整个建筑物的各个位置。建筑物位置可以从RFID标签确定。紧急服务提供商可以配备有至少一个用于读取RFID标签的RFID读取器的便携式设备。一些实现涉及将RFID标签数据发送到控制中心，紧急服务从该中心起协调。紧急服务人员的当前和之前的位置可由便携式设备和/或控制中心确定。

7. 发明申请

WO2005070176A3 METHOD AND SYSTEM FOR MANAGING COMMUNICATION SESSIONS BETWEEN A TEXT-BASED AND A VOICE-BASED CLIENT 审中-公开
标题翻译：用于管理基于文本和基于语音的客户端之间的通信会话的方法和系统
公开(公告)号：WO2005070176A3
公开(公告)日：2005-12-01
申请号：PCT/US2005000094
申请日：2005-01-04
申请人： CISCO TECH IND , SHAFFER SHMUEL , LEE JOHNNY HSIENCHOW , SARKAR SHANTANU , PATEL LABHESH
发明人： SHAFFER SHMUEL , LEE JOHNNY HSIENCHOW , SARKAR SHANTANU , PATEL LABHESH
IPC分类号： G06F15/16 , H04L12/58 , H04L29/06 , H04L29/12
CPC分类号： H04L29/06027 , H04L29/1216 , H04L51/04 , H04L51/066 , H04L61/157 , H04L65/1069
摘要： A system and method for communicating messages includes receiving, from a first client associated with a calling party, a request for connection with a second client. A called party associated with the second client is notified that the request for connection was received, in response to receiving the request for connection. A connection processing instruction may be received from a third client associated with the called party. In accordance with a particular embodiment of the present invention, the request for connection may be processed in accordance with the connection processing instruction.
摘要翻译：用于传送消息的系统和方法包括从与主叫方相关联的第一客户端接收与第二客户端的连接请求。响应于接收到连接请求，通知与第二客户端相关联的被叫方接收到连接请求。可以从与被叫方相关联的第三客户端接收连接处理指令。根据本发明的特定实施例，可以根据连接处理指令处理连接请求。

8. 发明申请

WO2009006173A2 RECOGNITION OF HUMAN GESTURES BY A MOBILE PHONE 审中-公开
标题翻译：通过移动电话识别人类手势
公开(公告)号：WO2009006173A2
公开(公告)日：2009-01-08
申请号：PCT/US2008068267
申请日：2008-06-26
申请人： CISCO TECH INC , SHAFFER SHMUEL , JAIN MUKUL , PATEL LABHESH , KUMAR SANJEEV
发明人： SHAFFER SHMUEL , JAIN MUKUL , PATEL LABHESH , KUMAR SANJEEV
IPC分类号： H04M1/725
CPC分类号： H04M1/72522 , G06F1/1616 , G06F1/1694 , G06F3/012 , G06F3/017 , H04L65/403 , H04M3/56 , H04M2250/12 , H04M2250/62 , H04W4/206
摘要： In one embodiment, a method includes electronically detecting a gesture of a user listening to a speaker via a communication device, and generating an audible and/or visual response that corresponds to the gesture. The audible and/or visual response is then communicated to the speaker. It is emphasized that this abstract is provided to comply with the rules requiring an abstract that will allow a searcher or other reader to quickly ascertain the subject matter of the technical disclosure.
摘要翻译：在一个实施例中，一种方法包括电子地检测经由通信设备聆听扬声器的用户的手势，以及生成与手势对应的可听和/或视觉响应。然后将声音和/或视觉响应传达给扬声器。要强调的是，该摘要被提供以符合要求抽象的规则，允许搜索者或其他读者快速确定技术公开内容的主题。

9. 发明申请

WO2007140435A3 DYNAMIC SPEED DIAL NUMBER MAPPING 审中-公开
标题翻译：动态速度拨号号码映射
公开(公告)号：WO2007140435A3
公开(公告)日：2008-10-30
申请号：PCT/US2007070021
申请日：2007-05-31
申请人： CISCO TECH INC , PATEL LABHESH , SHAFFER SHMUEL , KUMAR SANJEEV , JAIN MUKUL
发明人： PATEL LABHESH , SHAFFER SHMUEL , KUMAR SANJEEV , JAIN MUKUL
IPC分类号： H04M1/00 , H04B1/38 , H04Q7/14
CPC分类号： H04M1/7258 , H04M1/2745 , H04M1/274516 , H04M1/7255 , H04M1/72552
摘要： A method of facilitating a telephonic response to an electronic message is described. The method includes determining at least one telephone number from a received electronic message, and assigning the determined telephone number dynamically to a button on the telephone to provide a speed dial button on the telephone. Determining the telephone number may include comparing an electronic mail address in an address field of the electronic message with a telephone directory to determine a telephone number associated with the address. If the electronic message is a text or a voice message, determining the telephone number may include parsing a body of the message to determine a telephone number, if present, which has been included into the body of the text message.
摘要翻译：描述了一种促进对电子消息的电话响应的方法。该方法包括从接收到的电子消息确定至少一个电话号码，并且将确定的电话号码动态地分配给电话上的按钮，以在电话上提供快速拨号按钮。确定电话号码可以包括将电子消息的地址字段中的电子邮件地址与电话簿进行比较，以确定与地址相关联的电话号码。如果电子消息是文本或语音消息，则确定电话号码可以包括解析消息的主体以确定已被包括在文本消息正文中的电话号码（如果存在）。

10. 发明申请

WO2007108940A3 SYSTEM AND METHOD FOR EMPLOYING STATE INFORMATION TO ENHANCE NETWORK FUNCTIONALITY 审中-公开
标题翻译：用于提供状态信息以加强网络功能的系统和方法
公开(公告)号：WO2007108940A3
公开(公告)日：2008-11-20
申请号：PCT/US2007005830
申请日：2007-03-07
申请人： CISCO TECH INC , JAIN MUKUL , SHAFFER SHMUEL , CABALLERO-MCCANN DENISE , PATEL LABHESH
发明人： JAIN MUKUL , SHAFFER SHMUEL , CABALLERO-MCCANN DENISE , PATEL LABHESH
IPC分类号： H04M3/42 , H04L12/66 , H04Q7/20
CPC分类号： H04L29/06027 , H04L65/1096 , H04M3/42093 , H04M3/42365 , H04M3/42374 , H04M3/424 , H04M3/48 , H04M2203/1008
摘要： A system and method for enabling an enhanced camp-on feature for a communications device. In an illustrative embodiment, the system includes a first mechanism for providing information pertaining to why a first user of a first communications device is unable to be contacted. A second mechanism enables a second user of a second communications device to make a camp-on selection based on the information. In a more specific embodiment, the information includes state information pertaining to the first communications device. The first means includes a fist module running on the first communications device. The first module is adapted to selectively relay the state information to an entity connected to the network. In the specific embodiment, the entity connected to the network includes Private Branch eXchange (PBX) system.
摘要翻译：一种用于实现通信设备的增强的驻留特征的系统和方法。在说明性实施例中，系统包括用于提供关于为什么第一通信设备的第一用户不能被联系的信息的第一机制。第二机制使得第二通信设备的第二用户能够基于该信息进行驻留选择。在更具体的实施例中，信息包括与第一通信设备有关的状态信息。第一装置包括在第一通信设备上运行的第一模块。第一模块适于将状态信息选择性地中继到连接到网络的实体。在具体实施例中，连接到网络的实体包括专用分支交换（PBX）系统。

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