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    • 7. 发明申请
    • A CALLBACK NOTIFICATION SYSTEM
    • 电话通知系统
    • WO2013014426A1
    • 2013-01-31
    • PCT/GB2012/051742
    • 2012-07-20
    • ORDERLY MIND LIMITEDKING, Matthew
    • KING, Matthew
    • H04M3/523
    • H04M3/5231H04M3/42382H04M3/5232H04M3/5238
    • A method mediated by a Service for automatically connecting callers to agents at a call centre environment with a callback system using a communication network. The method comprises receiving at the Service a call from a Caller to a Destination and placing a call from the Service to the Destination. The Callers number is determined, e.g. using the caller ID, and the caller disconnects after hearing a menu offering the callback by making a choice using the keypad. The method continues by determining that an Agent at the Destination has answered or is about to answer the placed call. The Callers is notified that an Agent has answered or is about to answer the placed call for example by sending the caller an SMS prompting the caller to dial the service again. Receiving at the Service a further call from the Caller, and connecting the Caller to the Agent. The method may advantageously be used in combination with an App for a smartphone.
    • 用于通过使用通信网络的回呼系统在呼叫中心环境处自动将呼叫者连接到座席的方法。 该方法包括在服务处接收来自呼叫者到目的地的呼叫,并将来自服务的呼叫发送到目的地。 呼叫者号码被确定,例如 使用呼叫者ID,并且通过使用键盘进行选择,在听到提供回调的菜单之后,呼叫者断开连接。 该方法通过确定目的地的代理已经应答或即将回答所放置的呼叫来继续。 呼叫者被通知代理已经回答或即将回答已放置的呼叫,例如通过发送呼叫者短信,提示呼叫方再次拨打服务。 在服务中接收来电者的进一步呼叫,并将呼叫者连接到代理。 该方法可以有利地与用于智能电话的App组合使用。
    • 8. 发明申请
    • CRIMPABLE OR SWAGEABLE FLUID POWER FERRULES, COUPLINGS, SYSTEMS AND METHODS
    • 可接受或可切换的流体动力机构,联轴器,系统和方法
    • WO2010059222A8
    • 2011-05-19
    • PCT/US2009006204
    • 2009-11-19
    • GATES CORPSWIFT JONATHAN CLARKMILLER MARVINKING MATTHEW JAMESKEAST GEOFFREY RICHARDROBINSON TIMOTHY G
    • SWIFT JONATHAN CLARKMILLER MARVINKING MATTHEW JAMESKEAST GEOFFREY RICHARDROBINSON TIMOTHY G
    • F16L33/20F16L33/207
    • F16L33/2076F16L33/20
    • A hose end coupling (200) comprising a unitary one-piece stem (212) having an exterior barb end portion (215) and an exterior ferrule interface portion (217), with a unitary one-piece radially crushable ferrule (100) disposed over the stem (212), with a crushable socket portion (101) disposed about the barb end portion (215), a deformable attachment portion (102) disposed about the ferrule interface portion, and a torque communication portion (103) defined between the socket portion (101) and the attachment portion (102). The torque communication portion (103) may be strengthen through work hardening, corner sharpening, or the like. The socket portion (101) may retain a "C" shaped insert (505), one or more coiled inserts (605), or a plurality of stacked inserts (805), for gripping a hose end and the socket portion (101) might define a lip (107), with a seal (910) disposed in the socket portion between the insert (s) and the lip. Some embodiments of a "C" shaped insert define inner-circumferential teeth (506) and corresponding outer-circumferential depression indentions (508).
    • 一种软管端部联接器(200),包括具有外部倒钩端部(215)和外部套圈接口部分(217)的整体式单件式杆(212),具有整体式一体式径向可压缩套圈(100),其设置在 所述杆(212)具有围绕所述倒钩端部(215)设置的可压溃的插座部分(101),围绕所述套圈接口部分设置的可变形附接部分(102),以及限定在所述插座 部分(101)和附接部分(102)。 扭矩连通部(103)可以通过加工硬化,角刃磨削等加强。 插座部分(101)可以保持“C”形插入件(505),一个或多个螺旋插入件(605)或多个堆叠的插入件(805),用于夹紧软管端部,并且插座部分(101)可能 限定唇缘(107),其中密封件(910)设置在插入件和唇缘之间的插座部分中。 “C”形插入件的一些实施例限定内周齿(506)和对应的外周凹陷凹陷(508)。