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11. 发明申请

WO2007058714A3 METHOD AND SYSTEM FOR PROVIDING A CAMP-ON HOLD SERVICE 审中-公开
标题翻译：用于提供营地保持服务的方法和系统
公开(公告)号：WO2007058714A3
公开(公告)日：2007-10-11
申请号：PCT/US2006039367
申请日：2006-10-06
申请人： CISCO TECH INC , SHAFFER SHMUEL , PATEL LABHESH , JAIN MUKUL , CABALLERO-MC CANN DENISE G
发明人： SHAFFER SHMUEL , PATEL LABHESH , JAIN MUKUL , CABALLERO-MC CANN DENISE G
IPC分类号： H04M3/00
CPC分类号： H04M3/4286 , H04M7/0045
摘要： A method for providing a camp-on hold service comprises detecting a hold condition between a first user and a second user and establishing a call hold by placing the call on hold. The method also comprises receiving a request from the second user to camp-on to the call hold and monitoring the status of the first user during the call hold. The method also comprises receiving an indication that the first user is available to continue communications with the second user and notifying the second user that the first user is available to continue communications with the second user.
摘要翻译：用于提供驻留保持服务的方法包括检测第一用户与第二用户之间的保持条件，并通过保持呼叫建立呼叫保持。该方法还包括接收来自第二用户的驻留到呼叫保持的请求以及在呼叫保持期间监视第一用户的状态。该方法还包括接收第一用户可用于继续与第二用户通信并且通知第二用户第一用户可用于继续与第二用户通信的指示。

12. 发明申请

WO2007127650A2 METHOD AND SYSTEM FOR INSERTING ADVERTISEMENTS IN UNIFIED MESSAGING SOLUTIONS 审中-公开
标题翻译：用于在统一的消息传递解决方案中插入广告的方法和系统
公开(公告)号：WO2007127650A2
公开(公告)日：2007-11-08
申请号：PCT/US2007066837
申请日：2007-04-18
申请人： CISCO TECH INC , PATEL LABHESH , SHAFFER SHMUEL , GATZKE ALAN , JAIN MUKUL
发明人： PATEL LABHESH , SHAFFER SHMUEL , GATZKE ALAN , JAIN MUKUL
IPC分类号： G06F15/16
CPC分类号： G06Q10/107 , G06Q30/02 , G06Q30/0269 , G06Q40/04
摘要： A method and an apparatus for inserting an included message into an e-mail message, wherein the e-mail message is transferred through a unified messaging solution have been provided. In one embodiment, the unified messaging solution detects transmission of a voice mail message as the e-mail attachment. The voice mail message is received by a system that facilitates the transfer of the e-mail message. The system associates the included message with the voice mail message. The included message is inserted into the e-mail message. The system sends the e-mail message along with the included message and the attached voice mail message to an intended user. In a preferred embodiment, the included message is an advertising message.
摘要翻译：已经提供了一种用于将包括的消息插入到电子邮件消息中的方法和装置，其中通过统一消息传送解决方案传送电子邮件消息。在一个实施例中，统一消息收发解决方案检测到语音邮件消息作为电子邮件附件的传输。语音邮件消息由便于传送电子邮件消息的系统接收。系统将包含的消息与语音邮件消息相关联。包含的消息被插入到电子邮件中。系统将电子邮件消息与附带的消息和附加的语音邮件消息一起发送给预定的用户。在优选实施例中，所包括的消息是广告消息。

13. 发明申请

WO2005109844A3 ENHANCED CALL PICKUP 审中-公开
标题翻译：增强电话取件
公开(公告)号：WO2005109844A3
公开(公告)日：2009-05-28
申请号：PCT/US2005011267
申请日：2005-04-05
申请人： CISCO TECH INC , SHAFFER SHMUEL , FITZGERALD CARY W , SARKAR SHANTANU , PATEL LABHESH
发明人： SHAFFER SHMUEL , FITZGERALD CARY W , SARKAR SHANTANU , PATEL LABHESH
IPC分类号： H04M3/42 , H04M3/46 , H04M7/00
CPC分类号： H04L65/1046 , H04L65/1006 , H04M3/42102 , H04M3/42212 , H04M3/42365 , H04M3/465 , H04M2203/2044
摘要： In one embodiment, a method for enhanced call pickup includes accessing data (Fig. 1, 12a) indicating a current status of each of one or more users in a call pickup group (CPG) (Fig. 1, 16) with respect to an incoming phone call to a phone number corresponding to the CPG and communicating the data to one or more endpoints of one or more users in the CPG for display to one or more users in the CPG. A display of the data to a first user in the CPG facilitates the first user determining a current status of each of one or more second users in the CPG to facilitate a decision by the first user regarding whether to pick up the incoming phone call.
摘要翻译：在一个实施例中，一种用于增强呼叫接收的方法包括访问指示呼叫代答组（CPG）（图1,16）中的一个或多个用户中的每一个的当前状态的数据（图1，12a）传入电话呼叫对应于CPG的电话号码，并将数据传送到CPG中的一个或多个用户的一个或多个端点，以显示给CPG中的一个或多个用户。在CPG中向第一用户显示数据有助于第一用户确定CPG中的一个或多个第二用户的每个的当前状态，以便于第一用户对是否接听来电的决定。

14. 发明申请

WO2006127224A8 SYSTEM AND METHOD FOR PROVIDING INTERACTIVE COMMUNICATIONS 审中-公开
标题翻译：提供交互式通信的系统和方法
公开(公告)号：WO2006127224A8
公开(公告)日：2007-02-22
申请号：PCT/US2006016993
申请日：2006-05-01
申请人： CISCO TECH INC , CABALLERO-MCCANN DENISE G , LEVY STEPHEN , TOEBES JOHN A , PATEL LABHESH , SHAFFER SHMUEL
发明人： CABALLERO-MCCANN DENISE G , LEVY STEPHEN , TOEBES JOHN A , PATEL LABHESH , SHAFFER SHMUEL
IPC分类号： H04L29/08
CPC分类号： H04L67/24 , H04L29/06027 , H04L51/04 , H04L51/14 , H04L67/306 , H04L67/327 , H04M3/42374
摘要： A system and method for providing interactive communications includes receiving a communication from an originator destined for a persona. An identity of the persona is determined and one or more rules associated with the identity of the persona is determined. Presence information of the persona is obtained. The communication is sent to the persona in accordance with the determination of the identity of the persona, the one or more rules associated with the identity, and the presence information of the persona.
摘要翻译：用于提供交互式通信的系统和方法包括接收来自发往人的目的地的通信。确定角色的身份，并确定与角色的身份相关联的一个或多个规则。获得角色的存在信息。根据角色身份的确定，与身份相关联的一个或多个规则以及角色的存在信息，将该通信发送到角色。

15. 发明申请

WO2006098985A3 AUTOMATED CONTACTING OF SUPPORT CENTERS AND SHARING OF PRODUCT INFORMATION VIA RFID 审中-公开
标题翻译：自动联系支持中心和通过RFID分享产品信息
公开(公告)号：WO2006098985A3
公开(公告)日：2007-08-02
申请号：PCT/US2006008252
申请日：2006-03-07
申请人： CISCO TECH INC , SHAFFER SHMUEL , PATEL LABHESH , CHAHROURI GEBRAN , SARKAR SHANTANU , MOON BRUCE , KHOURI JOSEPH
发明人： SHAFFER SHMUEL , PATEL LABHESH , CHAHROURI GEBRAN , SARKAR SHANTANU , MOON BRUCE , KHOURI JOSEPH
IPC分类号： B60Q1/00 , G08B13/14 , G08B21/00
CPC分类号： G06Q30/02
摘要： Disclosed are methods and apparatus for methods and apparatus for automatically contacting a service center (112, 110) for one or more particular products (102, 104, 122, 124), as well as contacting other types of entities with respect to any type of item. In a first embodiment, each item includes a radio frequency identification (RFID) of the particular products that is used to automatically contact a service center or the like (210). In a second embodiment, the RFID of the particular product is automatically sent to the service center or the like (214). In the first embodiment, the RFID of each product contains contact information, such as a 1-800 telephone number, a URL address, or email address, for a particular service center or the like. In one implementation, an RFID reader (104) is coupled with a communication device, such as a telephone or computer device, and the user uses the RFID reader to scan an RFID of a particular item (e.g., a malfunctioning product) (206). The relevant service center or the like is then contacted based on the RFID scan (210). For example, the user is connected to an agent at the relevant service center via a telephone or computer network. In the second embodiment, when a service center (or the like) needs RFID tag data for a particular item, a user may select a "send" option (e.g., on the communication device or reader) to have such RFID tag data automatically transmitted to the service center or the like (214).
摘要翻译：公开了用于自动地将服务中心（112,110）用于一个或多个特定产品（102,104,122,124）的方法和设备的方法和装置，以及将任何类型的实体项目。在第一实施例中，每个项目包括用于自动联系服务中心等的特定产品的射频识别（RFID）（210）。在第二实施例中，特定产品的RFID被自动发送到服务中心等（214）。在第一实施例中，每个产品的RFID包含针对特定服务中心等的联系人信息，例如1-800电话号码，URL地址或电子邮件地址。在一个实现中，RFID读取器（104）与诸如电话或计算机设备的通信设备耦合，并且用户使用RFID读取器扫描特定项目（例如，故障产品）（206）的RFID，。然后，基于RFID扫描（210）接触相关服务中心等。例如，用户通过电话或计算机网络连接到相关服务中心的代理。在第二实施例中，当服务中心（等）需要用于特定项目的RFID标签数据时，用户可以选择“发送”选项（例如，在通信设备或读取器上）来使得RFID标签数据自动发送到服务中心等（214）。

16. 发明申请

WO2006101698A3 MULTIPLE DEVICE AND/OR USER ASSOCIATION 审中-公开
标题翻译：多个设备和/或用户协会
公开(公告)号：WO2006101698A3
公开(公告)日：2006-12-21
申请号：PCT/US2006007768
申请日：2006-03-02
申请人： CISCO TECH INC , PATEL LABHESH , SHAFFER SHMUEL , CHAHROURI GEBRAN , SARKAR SHANTANU , MOON BRUCE , KHOURI JOSEPH
发明人： PATEL LABHESH , SHAFFER SHMUEL , CHAHROURI GEBRAN , SARKAR SHANTANU , MOON BRUCE , KHOURI JOSEPH
IPC分类号： G06K5/00
CPC分类号： G06F21/35
摘要： Methods and devices are provided for automating a login process and user/device associations. A user's preferred device settings and/or functions may be provisioned automatically. Some implementations provide an automated log out or "sleep" when a user leaves one or more of the devices. Users may be automatically identified and associated. The "presence" of members of a user group may be determined as required for one or more actions to be taken. Some user groups control devices according to which members of a group may have access to certain functions, information, etc., and which may not.
摘要翻译：提供了用于自动化登录过程和用户/设备关联的方法和设备。可以自动提供用户的首选设备设置和/或功能。当用户离开一个或多个设备时，一些实现提供自动注销或“睡眠”。用户可能会自动识别并关联。可以根据要采取的一个或多个动作的需要来确定用户组的成员的“存在”。一些用户组根据组的哪些成员可以访问某些功能，信息等来控制设备，哪些不可以。

17. 发明申请

WO2005022298A3 METHOD AND SYSTEM FOR UTILIZING PROXY DESIGNATION IN A CALL SYSTEM 审中-公开
标题翻译：在电话系统中使用代理指定的方法和系统
公开(公告)号：WO2005022298A3
公开(公告)日：2006-06-22
申请号：PCT/US2004025792
申请日：2004-08-10
申请人： CISCO TECH INC , SHAFFER SHMUEL , KHOURI JOSEPH F , SARKAR SHANTANU , PATEL LABHESH
发明人： SHAFFER SHMUEL , KHOURI JOSEPH F , SARKAR SHANTANU , PATEL LABHESH
IPC分类号： H04M3/523 , H04M3/00
CPC分类号： H04M3/5231 , H04M3/42365
摘要： A method for utilizing proxy designation in a call system includes receiving a call from a first user (60) over a first connection with a first endpoint (62a-62d) of the first user (60). The method includes receiving a proxy designation from the first user (60). The proxy designation comprises a proxy user designated to handle the call for the first user (60). The method also includes establishing a second connection with the proxy user and detecting the presence of the proxy user over the second connection.
摘要翻译：一种在呼叫系统中利用代理指定的方法包括通过与第一用户（60）的第一端点（62a-62d）的第一连接来接收来自第一用户（60）的呼叫。该方法包括从第一用户（60）接收代理指定。代理指定包括被指定为处理对第一用户的呼叫的代理用户（60）。该方法还包括建立与代理用户的第二连接并且通过第二连接来检测代理用户的存在。

18. 发明申请

WO2005107122A3 ENHANCED EXTENSION MOBILITY 审中-公开
标题翻译：增强机动性
公开(公告)号：WO2005107122A3
公开(公告)日：2007-05-10
申请号：PCT/US2005008871
申请日：2005-03-16
申请人： CISCO TECH INC , SHAFFER SHMUEL , PATEL LABHESH
发明人： SHAFFER SHMUEL , PATEL LABHESH
IPC分类号： H04K1/00 , H04M3/42
CPC分类号： H04M3/42272 , H04M3/4234 , H04M3/5183
摘要： In one embodiment, a method for enhanced extension mobility includes accessing user input indicating either a desire of a user to logon at an endpomt [figure 1, unit 16] in a private mode according to which the endpoint supports only an extension of the user or a desire of the user to logon at the endpoint [figure 1, unit 16] in a shared mode according to which the endpoint concurrently supports an extension of the user and one or more other extensions of one or more other users. The method includes configuring the endpoint to support only an extension of the user if the user input indicates a desire of the user to logon at the endpoint in a private mode according to which the endpoint supports only an extension of the user. The method includes configuring the endpoint to concurrently support an extension of the user and one or more other extensions of one or more other users if the user input indicates a desire of the user to logon at the endpoint in a shared mode according to which the endpoint concurrently supports an extension of the user and one or more other extensions of one or more other users.
摘要翻译：在一个实施例中，用于增强扩展移动性的方法包括访问指示用户以私有模式中的端点[图1，单元16]登录的用户需求的用户输入，根据该输入端点仅支持用户的扩展，用户以共享模式在端点[图1，单元16]登录的愿望，根据该共享模式，端点同时支持用户的扩展和一个或多个其他用户的一个或多个其他扩展。该方法包括将端点配置为只支持用户的扩展，如果用户输入指示用户以专用模式登录端点的期望，根据该端点，该端点仅支持该用户的扩展。该方法包括：如果用户输入指示用户以共享模式在端点登录的愿望，则配置端点同时支持用户的扩展和一个或多个其他用户的一个或多个其他扩展，同时支持用户的扩展和一个或多个其他用户的一个或多个其他扩展。

19. 发明申请

WO2005109844A8 ENHANCED CALL PICKUP 审中-公开
标题翻译：增强电话取件
公开(公告)号：WO2005109844A8
公开(公告)日：2006-11-23
申请号：PCT/US2005011267
申请日：2005-04-05
申请人： CISCO TECH INC , SHAFFER SHMUEL , FITZGERALD CARY W , SARKAR SHANTANU , PATEL LABHESH
发明人： SHAFFER SHMUEL , FITZGERALD CARY W , SARKAR SHANTANU , PATEL LABHESH
IPC分类号： H04M3/42 , H04M3/46 , H04M7/00
CPC分类号： H04L65/1046 , H04L65/1006 , H04M3/42102 , H04M3/42212 , H04M3/42365 , H04M3/465 , H04M2203/2044
摘要： In one embodiment, a method for enhanced call pickup includes accessing data indicating a current status of each of one or more users in a call pickup group (CPG) with respect to an incoming phone call to a phone number corresponding to the CPG and communicating the data to one or more endpoints of one or more users in the CPG for display to one or more users in the CPG. A display of the data to a first user in the CPG facilitates the first user determining a current status of each of one or more second users in the CPG to facilitate a decision by the first user regarding whether to pick up the incoming phone call.
摘要翻译：在一个实施例中，一种用于增强呼叫接收的方法包括访问指示呼叫代答组（CPG）中的一个或多个用户中的每个的当前状态的数据，该呼叫代表组（CPG）相对于对应于CPG的电话号码的来话电话呼叫，数据到CPG中一个或多个用户的一个或多个端点，以便显示给CPG中的一个或多个用户。在CPG中向第一用户显示数据有助于第一用户确定CPG中的一个或多个第二用户的每个的当前状态，以便于第一用户对是否接听来电的决定。

20. 发明申请

WO2005104446A3 PRESENCE-BASED MANAGEMENT IN A COMMUNICATION NETWORK 审中-公开
标题翻译：在通信网络中基于存在的管理
公开(公告)号：WO2005104446A3
公开(公告)日：2006-11-02
申请号：PCT/US2005007433
申请日：2005-03-07
申请人： CISCO TECH INC , SHAFFER SHMUEL , PATEL LABHESH , JENNINGS CULLEN F
发明人： SHAFFER SHMUEL , PATEL LABHESH , JENNINGS CULLEN F
IPC分类号： G06F15/173 , H04L12/28 , H04L29/08
CPC分类号： H04L67/24
摘要： In one embodiment, a method for presence-based management in a communication network includes, using IM, discovering one or more network devices in a communication network. The network devices couple two or more endpoints (18) to each other and enable communication between a first one of the endpoints (18) and one or more second ones of the endpoints (18). The method also includes, using IM, obtaining presence information (28) on the discovered network devices from the discovered network devices and, using the presence information (28) on the discovered network devices from the discovered network devices, maintaining presence data associated with the discovered network devices.
摘要翻译：在一个实施例中，在通信网络中用于基于在线的管理的方法包括使用IM发现通信网络中的一个或多个网络设备。网络设备将两个或多个端点（18）彼此耦合，并使能端点（18）中的第一端点与端点（18）中的一个或多个第二端点之间的通信。该方法还包括使用IM从所发现的网络设备获得在所发现的网络设备上的存在信息（28），并且使用来自所发现的网络设备的发现的网络设备上的呈现信息（28）来维护与发现网络设备。

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