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1. 发明申请

US20080098306A1 Web Integrated Interactive Voice Response 有权
标题翻译：网络集成交互式语音应答
公开(公告)号：US20080098306A1
公开(公告)日：2008-04-24
申请号：US11960103
申请日：2007-12-19
申请人： Xiaofeng Gao , David Scott , Samuel Zellner
发明人： Xiaofeng Gao , David Scott , Samuel Zellner
IPC分类号： G06F3/048 , G06F3/16
CPC分类号： G06F3/167 , G06F3/016 , G06F3/0482 , G06F3/16 , G06F2203/014 , H04M3/493 , H04M7/0027 , H04M7/128 , H04M2201/38 , H04M2201/42 , H04M2203/251 , H04M2203/253
摘要： One embodiment of a representative system for web integrated interactive voice response includes an interactive voice response system adapted to provide a plurality of voice menus to a user over a telephone and a graphical user interface system adapted to provide a plurality of menus in a graphical format to the user over a network connection. Information provided in the voice menus corresponds to information provided in the menus in the graphical format and is responsive to commands received by the graphical user interface system from the user. Other systems and methods are also provided.
摘要翻译：用于web集成交互式语音响应的代表性系统的一个实施例包括交互式语音响应系统，其适于通过电话向用户提供多个语音菜单，以及图形用户界面系统，其适于以图形格式提供多个菜单用户通过网络连接。在语音菜单中提供的信息对应于菜单中以图形格式提供的信息，并响应于图形用户界面系统从用户接收到的命令。还提供了其他系统和方法。

2. 发明申请

US20080109226A1 Web Integrated Interactive Voice Response 有权
公开(公告)号：US20080109226A1
公开(公告)日：2008-05-08
申请号：US11961005
申请日：2007-12-20
申请人： Xiaofeng Gao , David Scott , Samuel Zellner
发明人： Xiaofeng Gao , David Scott , Samuel Zellner
IPC分类号： G10L11/00
CPC分类号： G06F3/167 , G06F3/016 , G06F3/0482 , G06F3/16 , G06F2203/014 , H04M3/493 , H04M7/0027 , H04M7/128 , H04M2201/38 , H04M2201/42 , H04M2203/251 , H04M2203/253
摘要： One embodiment of a representative system for web integrated interactive voice response includes an interactive voice response system adapted to provide a plurality of voice menus to a user over a telephone and a graphical user interface system adapted to provide a plurality of menus in a graphical format to the user over a network connection. Information provided in the voice menus corresponds to information provided in the menus in the graphical format and is responsive to commands received by the graphical user interface system from the user. Other systems and methods are also provided.

3. 发明申请

US20050207545A1 Web integrated interactive voice response 有权
标题翻译：网络集成交互式语音响应
公开(公告)号：US20050207545A1
公开(公告)日：2005-09-22
申请号：US11113765
申请日：2005-04-25
申请人： Xiaofeng Gao , David Scott , Samuel Zellner
发明人： Xiaofeng Gao , David Scott , Samuel Zellner
IPC分类号： H04M1/64 , H04M3/493 , H04M7/00 , H04M11/00
CPC分类号： G06F3/167 , G06F3/016 , G06F3/0482 , G06F3/16 , G06F2203/014 , H04M3/493 , H04M7/0027 , H04M7/128 , H04M2201/38 , H04M2201/42 , H04M2203/251 , H04M2203/253
摘要： One embodiment of a representative system for web integrated interactive voice response includes an interactive voice response system adapted to provide a plurality of voice menus to a user over a telephone and a graphical user interface system adapted to provide a plurality of menus in a graphical format to the user over a network connection. Information provided in the voice menus corresponds to information provided in the menus in the graphical format and is responsive to commands received by the graphical user interface system from the user. Other systems and methods are also provided.
摘要翻译：用于web集成交互式语音响应的代表性系统的一个实施例包括交互式语音响应系统，其适于通过电话向用户提供多个语音菜单，以及图形用户界面系统，其适于以图形格式提供多个菜单用户通过网络连接。在语音菜单中提供的信息对应于菜单中以图形格式提供的信息，并响应于图形用户界面系统从用户接收到的命令。还提供了其他系统和方法。

4. 发明授权

US08737577B2 IP handset-based voice mail notification 有权
标题翻译：基于IP手机的语音邮件通知
公开(公告)号：US08737577B2
公开(公告)日：2014-05-27
申请号：US12169989
申请日：2008-07-09
申请人： Xiaofeng Gao , David Scott
发明人： Xiaofeng Gao , David Scott
IPC分类号： H04M1/64
CPC分类号： H04M3/53325 , H04M1/2535 , H04M3/537 , H04M7/006 , H04M2203/4536 , H04W4/14
摘要： A system and method that notifies the receipt of a voicemail message at an IP telephone using one or more of instant messaging and short message service. A preferred embodiment of the invention provides an IP telephone that prepares a notification regarding the receipt of a voicemail message. In one embodiment, the IP telephone queries the availability of an instant messaging client via an instant messaging presence server, and forwards the notification to the instant messaging presence server if the instant messaging client is available. In another embodiment, the IP telephone sends the notification to a short message service client via a short message service gateway. In still another embodiment, the IP telephone sends the notification to both instant messaging client and short message service clients.
摘要翻译：一种系统和方法，其使用一个或多个即时消息和短消息服务在IP电话上通知接收到语音邮件消息。本发明的优选实施例提供一种IP电话，其准备关于接收到语音邮件消息的通知。在一个实施例中，IP电话通过即时消息接发服务器查询即时消息客户端的可用性，并且如果即时消息接发客户端可用，则将通知转发到即时消息接发服务器。在另一个实施例中，IP电话经由短消息服务网关将通知发送给短消息服务客户端。在另一个实施例中，IP电话将通知发送到即时消息客户端和短消息服务客户端。

5. 发明授权

US07978841B2 System and method for gathering information related to a geographical location of a caller in a public switched telephone network 有权
标题翻译：用于在公共交换电话网络中收集与呼叫者的地理位置相关的信息的系统和方法
公开(公告)号：US07978841B2
公开(公告)日：2011-07-12
申请号：US12581238
申请日：2009-10-19
申请人： David Scott , Xiaofeng Gao
发明人： David Scott , Xiaofeng Gao
IPC分类号： H04M3/42 , H04M1/56 , H04M15/06 , H04L29/06 , H04W24/00
CPC分类号： H04M1/575 , H04L65/1083 , H04L67/18 , H04M1/2535 , H04M1/56 , H04M3/42042 , H04M3/42093 , H04M3/42348 , H04M15/06 , H04M2242/15 , H04M2242/30 , H04W4/02
摘要： In a telecommunication system having at least two communicants (i.e., a caller and a callee), a system and method are presented for collecting information associated with the geographical location of either of the communicants. In one embodiment, the approach entails receiving a geographical location corresponding to a public switched telephone network (PSTN) telephone number, and collecting geographical location information associated with the received geographical location.
摘要翻译：在具有至少两个通信者（即，呼叫者和被叫方）的电信系统中，呈现用于收集与任一个通信者的地理位置相关联的信息的系统和方法。在一个实施例中，该方法需要接收对应于公共交换电话网（PSTN）电话号码的地理位置，以及收集与所接收的地理位置相关联的地理位置信息。

6. 发明授权

US07912208B1 Systems, methods, and devices for an enhanced on-hold interface 有权
标题翻译：用于增强型保持接口的系统，方法和设备
公开(公告)号：US07912208B1
公开(公告)日：2011-03-22
申请号：US11611548
申请日：2006-12-15
申请人： David Scott , Xiaofeng Gao
发明人： David Scott , Xiaofeng Gao
IPC分类号： H04M3/00
CPC分类号： H04M3/5166 , H04M3/4285 , H04M2203/2011
摘要： An on-hold interface system is disclosed. According to one embodiment, the system includes an interactive voice response system for providing a plurality of audio signals to a telecommunications device of a calling party, wherein the calling party has been placed on-hold. The system also includes a server for checking accessibility of a network connection of a network device, wherein the network device is associated with the telecommunications device of the calling party. The system also includes an enhanced on-hold interface system for providing a plurality of signals to the network device. In addition, the system includes an automatic call distributor for receiving a signal indicating the accessibility of the network connection of the network device, and for instructing the enhanced on-hold interface system and the interactive voice response system to provide the plurality of signals to the network device and the telecommunications device based the accessibility of the network connection.
摘要翻译：公开了一种保持接口系统。根据一个实施例，该系统包括用于向呼叫方的电信设备提供多个音频信号的交互式语音响应系统，其中呼叫方已被置于保持状态。该系统还包括用于检查网络设备的网络连接的可访问性的服务器，其中网络设备与呼叫方的电信设备相关联。该系统还包括用于向网络设备提供多个信号的增强型保持接口系统。另外，该系统包括：自动呼叫分配器，用于接收指示网络设备的网络连接的可访问性的信号，并且用于指示增强的保持接口系统和交互式语音应答系统向多个信号提供多个信号网络设备和电信设备基于网络连接的可访问性。

7. 发明授权

US07801292B2 Integrated chat client with receiving party choice 有权
标题翻译：集成聊天客户端与接收方选择
公开(公告)号：US07801292B2
公开(公告)日：2010-09-21
申请号：US12615898
申请日：2009-11-10
申请人： Xiaofeng Gao , David Scott
发明人： Xiaofeng Gao , David Scott
IPC分类号： H04M3/42 , H04L12/16
CPC分类号： H04M7/0045 , H04L51/04 , H04M7/0027 , H04M2207/12 , Y10S379/90
摘要： Phone systems for an integrated chat client service are provided. A representative phone system includes a call processing system operable to check a chat server for accessibility of a calling party chat client associated with a calling party and coupled to the internet, the call processing system being further operable to prompt a called party to select to talk or chat. Methods to connect telephone calls and answer telephone calls are also provided.
摘要翻译：提供用于集成聊天客户端服务的电话系统。代表电话系统包括呼叫处理系统，该呼叫处理系统可操作以检查聊天服务器以访问与呼叫方相关联并与互联网相关联的呼叫方聊天客户端，呼叫处理系统还可操作以提示被叫方选择通话或聊天。还提供了连接电话和接听电话的方法。

8. 发明申请

US20100086117A1 System And Method For Gathering Information Related To A Geographical Location Of A Caller In A Public Switched Telephone Network 有权
标题翻译：用于收集与公共交换电话网络中的呼叫者的地理位置相关的信息的系统和方法
公开(公告)号：US20100086117A1
公开(公告)日：2010-04-08
申请号：US12581238
申请日：2009-10-19
申请人： David Scott , Xiaofeng Gao
发明人： David Scott , Xiaofeng Gao
IPC分类号： H04M3/42
CPC分类号： H04M1/575 , H04L65/1083 , H04L67/18 , H04M1/2535 , H04M1/56 , H04M3/42042 , H04M3/42093 , H04M3/42348 , H04M15/06 , H04M2242/15 , H04M2242/30 , H04W4/02
摘要： In a telecommunication system having at least two communicants (i.e., a caller and a callee), a system and method are presented for collecting information associated with the geographical location of either of the communicants. In one embodiment, the approach entails receiving a geographical location corresponding to a public switched telephone network (PSTN) telephone number, and collecting geographical location information associated with the received geographical location.
摘要翻译：在具有至少两个通信者（即，呼叫者和被叫方）的电信系统中，呈现用于收集与任一个通信者的地理位置相关联的信息的系统和方法。在一个实施例中，该方法需要接收对应于公共交换电话网（PSTN）电话号码的地理位置，以及收集与所接收的地理位置相关联的地理位置信息。

9. 发明授权

US07127488B1 System and method for gathering information related to a geographical location of a caller in an internet-based communication system 有权
标题翻译：用于在基于互联网的通信系统中收集与呼叫者的地理位置相关的信息的系统和方法
公开(公告)号：US07127488B1
公开(公告)日：2006-10-24
申请号：US10201706
申请日：2002-07-23
申请人： David Scott , Xiaofeng Gao
发明人： David Scott , Xiaofeng Gao
IPC分类号： G06F13/00
CPC分类号： H04L65/104 , H04L29/06027 , H04L65/103 , H04L65/1069 , H04L67/18 , H04M1/2535 , H04M1/56 , H04M1/575 , H04M3/42042 , H04M3/42093 , H04M3/42348 , H04M2242/15 , H04M2242/30
摘要： In a telecommunication system having at least two communicants (i.e., a caller and a callee), a system and method are presented for collecting information associated with the geographical location of either of the communicants from a server. In one embodiment, the approach entails receiving an invite to an Internet telephony session from an Internet telephony caller device, wherein the invite to the Internet telephony session includes an Internet address of the Internet telephony caller device. Additionally, the approach includes a retrieving of a geographical location corresponding to the Internet address of the Internet telephony caller device, and collecting geographical location information associated with the retrieved geographical location.
摘要翻译：在具有至少两个通信者（即，呼叫者和被叫方）的电信系统中，呈现系统和方法，用于收集与来自服务器的任一通信者的地理位置相关联的信息。在一个实施例中，该方法需要从因特网电话呼叫者设备接收对因特网电话会话的邀请，其中对因特网电话会话的邀请包括因特网电话呼叫者设备的因特网地址。此外，该方法包括检索对应于因特网电话呼叫者设备的因特网地址的地理位置，以及收集与所检索的地理位置相关联的地理位置信息。

10. 发明授权

US06975719B1 Integrated chat client with called party choice 有权
标题翻译：集成聊天客户端与被叫方选择
公开(公告)号：US06975719B1
公开(公告)日：2005-12-13
申请号：US10159377
申请日：2002-05-30
申请人： Xiaofeng Gao , David Scott
发明人： Xiaofeng Gao , David Scott
IPC分类号： H04M3/00 , H04M7/00
CPC分类号： H04M7/0045 , H04L51/04 , H04M7/0027 , H04M2207/12 , Y10S379/90
摘要： Phone systems for an integrated chat client service are provided. A representative phone system includes a call processing system operable to check a chat server for accessibility of a calling party chat client associated with a calling party and coupled to the internet, the call processing system being further operable to prompt a called party to select to talk or chat. Methods to connect telephone calls and answer telephone calls are also provided.
摘要翻译：提供用于集成聊天客户端服务的电话系统。代表电话系统包括呼叫处理系统，该呼叫处理系统可操作以检查聊天服务器以访问与呼叫方相关联并与互联网相关联的呼叫方聊天客户端，呼叫处理系统还可操作以提示被叫方选择通话或聊天。还提供了连接电话和接听电话的方法。

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