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1. 发明授权

US07046777B2 IVR customer address acquisition method 有权
标题翻译： IVR客户地址采集方式
公开(公告)号：US07046777B2
公开(公告)日：2006-05-16
申请号：US10452359
申请日：2003-06-02
申请人： Vicki L. Colson , Brent L. Davis , Baiju D. Mandalia , Vanessa V. Michelini
发明人： Vicki L. Colson , Brent L. Davis , Baiju D. Mandalia , Vanessa V. Michelini
IPC分类号： H04M1/56
CPC分类号： H04M3/4931 , H04M3/493
摘要： A method of automatically acquiring and/or updating a customer address within an interactive voice response system including establishing a telephony connection with a customer and identifying a telephone number associated with the customer. A directory assistance data store external to the interactive voice response system can be accessed. A reverse directory search based upon the telephone number can be performed to retrieve an address from the directory assistance data store. The retrieved address can be stored within an interactive voice response system data store.
摘要翻译：一种在交互式语音响应系统内自动获取和/或更新客户地址的方法，包括与客户建立电话连接并识别与客户相关联的电话号码。可以访问交互式语音响应系统外部的目录辅助数据存储。可以执行基于电话号码的反向目录搜索以从目录辅助数据存储器检索地址。检索到的地址可以存储在交互式语音应答系统数据存储器中。

2. 发明授权

US07461000B2 System and methods for conducting an interactive dialog via a speech-based user interface 有权
标题翻译：通过基于语音的用户界面进行交互式对话的系统和方法
公开(公告)号：US07461000B2
公开(公告)日：2008-12-02
申请号：US10968594
申请日：2004-10-19
申请人： Brent L. Davis , Vanessa V. Michelini , Melanie D. Polkosky
发明人： Brent L. Davis , Vanessa V. Michelini , Melanie D. Polkosky
IPC分类号： G10L21/00 , G10L11/00 , G10L15/00
CPC分类号： G10L15/22
摘要： A system and methods are provided for conducting an interactive dialog via a speech-based user interface. The system includes an auditory prompt module for generating a sequence of goal-directed auditory prompts based upon a pre-determined user-oriented task, and an error recovery module for responding to a communication error by initiating an error recovery based upon a user response to the sequence of goal-directed auditory prompts. The error recovery includes providing at least one error-recovery prompt selected from a hierarchy of error-recovery prompts, the selection based upon a hierarchy of communication error types.
摘要翻译：提供了一种通过基于语音的用户界面进行交互式对话的系统和方法。该系统包括用于基于预定的面向用户的任务来生成目标导向听觉提示序列的听觉提示模块，以及用于响应于通信错误的错误恢复模块，所述错误恢复模块基于用户响应目标导向听觉提示的顺序。错误恢复包括提供从错误恢复提示的层级中选择的至少一个错误恢复提示，该选择基于通信错误类型的层次结构。

3. 发明授权

US07013280B2 Disambiguation method and system for a voice activated directory assistance system 有权
公开(公告)号：US07013280B2
公开(公告)日：2006-03-14
申请号：US09794413
申请日：2001-02-27
申请人： Brent L. Davis , Reza Ghasemi , Susan M. Hill , Tracy Kong , John r Lauria , Vanessa V. Michelini
发明人： Brent L. Davis , Reza Ghasemi , Susan M. Hill , Tracy Kong , John r Lauria , Vanessa V. Michelini
IPC分类号： G10L21/00
CPC分类号： G10L15/22 , Y10S707/99934
摘要： A method for correcting ambiguations in directory assistance systems includes the steps of receiving and processing a directory assistance request from a caller. If the processing results in an ambiguation of at least two names, audio information is provided to the caller. The audio information includes, at least in part, playback of an audio recording of at least one person included in the ambiguation. The audio playback helps the caller resolve the ambiguation. A voice activated directory assistance system having structure for resolving ambiguations is also disclosed.

4. 发明授权

US07885816B2 Efficient presentation of correction options in a speech interface based upon user selection probability 有权
标题翻译：基于用户选择概率在语音界面中有效地呈现校正选项
公开(公告)号：US07885816B2
公开(公告)日：2011-02-08
申请号：US10730662
申请日：2003-12-08
申请人： Brent L. Davis , J. Scott Gee , James R. Lewis , Vanessa V. Michelini , Melanie D. Polkosky
发明人： Brent L. Davis , J. Scott Gee , James R. Lewis , Vanessa V. Michelini , Melanie D. Polkosky
IPC分类号： G10L21/00 , G10L15/00 , G06F3/16
CPC分类号： G06Q10/10
摘要： A method, a system, and an apparatus for efficiently presenting correction options. The present invention is capable of analyzing user voice commands and sorting multiple input requests based on user selection probability to determine whether a confirmation step should be presented and, if so, the manner in which the confirmation step should be presented. In particular, the method requests an information input from the user and then assigns a confidence level to the information input. If the confidence level is LOW, then the system performs an immediate confirmation step. If the confidence level assigned is MEDIUM or HIGH, then the information is placed into a data set that is confirmed in a batch confirmation step. The batch confirmation step presents the captured information to the user for confirmation. If any of the information is incorrect, then the method sorts the information in ascending order by confidence level and creates a menu of items that may be changed. The user then makes the change. Once all changes have been made, the batch confirmation is complete as well as the information collection process.
摘要翻译：一种用于有效地呈现校正选项的方法，系统和装置。本发明能够基于用户选择概率来分析用户语音命令和排序多个输入请求，以确定是否应当呈现确认步骤，如果是，则应该呈现确认步骤的方式。特别地，该方法请求从用户输入的信息，然后将信任级别分配给信息输入。如果置信水平为低，则系统将立即执行确认步骤。如果分配的置信水平为MEDIUM或HIGH，则将信息放入在批次确认步骤中确认的数据集中。批量确认步骤将捕获的信息呈现给用户进行确认。如果任何信息不正确，则该方法按照置信水平升序排列信息，并创建可能更改的项目菜单。用户然后进行更改。完成所有更改后，批量确认完成以及信息收集过程。

5. 发明授权

US06731737B2 Directory assistance system 失效
标题翻译：目录援助系统
公开(公告)号：US06731737B2
公开(公告)日：2004-05-04
申请号：US09794785
申请日：2001-02-27
申请人： Brent L. Davis , Reza Ghasemi , Tracy Kong , John R. Lauria , Vanessa V. Michelini
发明人： Brent L. Davis , Reza Ghasemi , Tracy Kong , John R. Lauria , Vanessa V. Michelini
IPC分类号： H04M164
CPC分类号： H04M3/4931 , G10L15/26 , H04M1/64 , H04M2201/40
摘要： A directory assistance system in accordance with the inventive arrangements includes a general directory, having a first names list; at least one caller specific directory having a caller specific names list; a caller identification system, the caller identification system identifying a caller, the caller identity being processed to select a caller specific directory from among the at least one caller specific directories; and, a telephone interface for receiving directory queries from the caller. As such, the system can search the caller specific directory responsive to identifying the caller, associating the caller with the caller specific directory, and receiving a directory query. Notably, the directory assistance system can be a voice activated directory assistance system. A method for performing directory assistance is also disclosed.
摘要翻译：根据本发明的装置的目录辅助系统包括具有名字列表的通用目录; 至少一个呼叫者特定目录具有呼叫者特定名称列表; 呼叫者识别系统，呼叫者识别系统识别呼叫者，所述呼叫者身份被处理以从所述至少一个呼叫者特定目录中选择呼叫者特定目录; 以及用于从呼叫者接收目录查询的电话接口。因此，系统可以响应于识别呼叫者，将呼叫者与呼叫者特定目录相关联并接收目录查询来搜索呼叫者特定目录。值得注意的是，目录辅助系统可以是语音激活的目录辅助系统。还公开了执行目录辅助的方法。

6. 发明授权

US06917677B2 Method and system for defining call transfer rules for directory assistance 有权
标题翻译：用于定义目录协助的呼叫转移规则的方法和系统
公开(公告)号：US06917677B2
公开(公告)日：2005-07-12
申请号：US10083225
申请日：2002-02-26
申请人： William V. Da Palma , Brent L. Davis , Reza Ghasemi , John R. Lauria , Vanessa V. Michelini , Sibyl C. Sullivan
发明人： William V. Da Palma , Brent L. Davis , Reza Ghasemi , John R. Lauria , Vanessa V. Michelini , Sibyl C. Sullivan
IPC分类号： H04M3/493
CPC分类号： H04M3/4931
摘要： A automated method of transferring calls can include, within an established call with a calling party, receiving from the calling party a request specifying a name. The name can be compared with a listing of names and associated directory numbers to determine if there is a match. A directory number associated with the matched name can be processed according to translation attributes to determine a dialable number. The dialable number can be sent to a telephony switch to transfer the call.
摘要翻译：转移呼叫的自动化方法可以在与呼叫方建立的呼叫中包括从主叫方接收指定名称的请求。该名称可以与名称和相关的目录号码列表进行比较，以确定是否存在匹配项。可以根据转换属性来处理与匹配名称相关联的目录号码，以确定可拨号码。可以将拨号号码发送到电话交换机以传送呼叫。

7. 发明授权

US08380484B2 Method and system of dynamically changing a sentence structure of a message 有权
标题翻译：动态地改变消息的句子结构的方法和系统
公开(公告)号：US08380484B2
公开(公告)日：2013-02-19
申请号：US10915025
申请日：2004-08-10
申请人： Brent L. Davis , Stephen W. Hanley , Vanessa V. Michelini , Melanie D. Polkosky
发明人： Brent L. Davis , Stephen W. Hanley , Vanessa V. Michelini , Melanie D. Polkosky
IPC分类号： G06F17/20
CPC分类号： G10L13/027 , G10L13/033
摘要： A method (50) of dynamically changing a sentence structure of a message can include the step of receiving (51) a user request for information, retrieving (52) data based on the information requested, and altering (53) among an intonation and/or the language conveying the information based on the context of the information to be presented. The intonation can optionally be altered by altering (54) a volume, a speed, and/or a pitch based on the information to be presented. The language can be altered by selecting (55) among a finite set of synonyms based on the information to be presented to the user or by selecting (56) among key verbs, adjectives or adverbs that vary along a continuum.
摘要翻译：动态地改变消息的句子结构的方法（50）可以包括以下步骤：接收（51）用户的信息请求，基于所请求的信息检索（52）数据，并且改变（53）语调和/ 或基于要呈现的信息的上下文来传达信息的语言。可以根据要呈现的信息来改变（54）音量，速度和/或音调来改变语调。可以通过基于要呈现给用户的信息来选择（55）有限的同义词集合之一来选择（55），或通过选择沿着连续体变化的关键动词，形容词或副词中的（56）。

8. 发明授权

US07769592B2 Automatic selection of a disambiguation data field for a speech interface 有权
标题翻译：自动选择语音界面的消歧数据字段
公开(公告)号：US07769592B2
公开(公告)日：2010-08-03
申请号：US10081502
申请日：2002-02-22
申请人： Kimberlee A. Kemble , James R. Lewis , Vanessa V. Michelini , Margarita Zabolotskaya
发明人： Kimberlee A. Kemble , James R. Lewis , Vanessa V. Michelini , Margarita Zabolotskaya
IPC分类号： G10L15/00
CPC分类号： G10L15/26
摘要： A method of disambiguating database search results can include retrieving multiple database entries responsive to a database search. The retrieved database entries can include a plurality of common data fields. The retrieved database entries can be processed according to predetermined speech interface criteria. At least one data field can be selected from the plurality of common data fields for uniquely identifying each retrieved database entry. The data items corresponding to the selected data field for each retrieved database entry can be presented through a speech interface.
摘要翻译：消除数据库搜索结果歧义的方法可以包括响应于数据库搜索检索多个数据库条目。检索的数据库条目可以包括多个公共数据字段。检索的数据库条目可以根据预定的语音接口标准进行处理。可以从多个公共数据字段中选择至少一个数据字段，以唯一地识别每个检索的数据库条目。可以通过语音界面来呈现与每个检索的数据库条目的所选数据字段相对应的数据项。

9. 发明授权

US07117442B1 Efficient presentation of database query results through audio user interfaces 有权
标题翻译：通过音频用户界面高效显示数据库查询结果
公开(公告)号：US07117442B1
公开(公告)日：2006-10-03
申请号：US09775285
申请日：2001-02-01
申请人： Kimberlee A. Kemble , James R. Lewis , Vanessa V. Michelini , Margarita Zabolotskaya
发明人： Kimberlee A. Kemble , James R. Lewis , Vanessa V. Michelini , Margarita Zabolotskaya
IPC分类号： G06F3/00
CPC分类号： G06F17/30991 , G10L15/222
摘要： A system for presenting database query results through an AUI can include a database manager for managing a database query operation on at least one database. The database query operation can produce database query result items. The system further can include a dialog manager for managing the presentation of the database query result items through the AUI concurrently with the database query operation. Notably, the AUI can include a text-to-speech processor for converting the database query result items into audible speech; and, a speech recognition engine for converting speech input into text recognizable by the dialog manager. The AUI further can include a barge-in facility. In one aspect of the invention, the system also can include a queue for storing database query result items from the database query operation; and, a queue manager for managing the insertion and removal of database query items to and from the queue.
摘要翻译：通过AUI呈现数据库查询结果的系统可以包括用于在至少一个数据库上管理数据库查询操作的数据库管理器。数据库查询操作可以产生数据库查询结果项。该系统还可以包括对话管理器，用于通过与数据库查询操作并发地通过AUI来管理数据库查询结果项的呈现。值得注意的是，AUI可以包括用于将数据库查询结果项转换成可听话音的文本到语音处理器; 以及用于将语音输入转换成由对话管理器可识别的文本的语音识别引擎。 AUI还可以包括一个驳船设施。在本发明的一个方面，系统还可以包括用于从数据库查询操作存储数据库查询结果项的队列; 以及用于管理将数据库查询项目插入队列和从队列中删除的队列管理器。

10. 发明授权

US08775947B2 Data sharing software program utilizing a drag-and-drop operation and spring-loaded portal 失效
标题翻译：使用拖放操作和弹簧门户的数据共享软件程序
公开(公告)号：US08775947B2
公开(公告)日：2014-07-08
申请号：US13207762
申请日：2011-08-11
申请人： Anthony E. Martinez , Vanessa V. Michelini
发明人： Anthony E. Martinez , Vanessa V. Michelini
IPC分类号： G06F3/00
CPC分类号： G06F3/0486 , G06F3/048 , G06F3/0481 , G06F3/04812 , G06F3/0487 , H04L41/22 , H04L67/06 , H04L67/08
摘要： Embodiments include a program for transferring of data from a source computer to a location on a target computer utilizing a drag-and-drop operation and a spring-loaded portal. I/O devices are monitored for mouse input that includes coordinates of a mouse pointer. Whether an end-user is utilizing the mouse pointer to perform the drag-and-drop operation is determined. The spring-loaded portal is expanded from a closed position to an open position. A screen snapshot image of the location on the target computer is retrieved and overlaid on the spring-loaded portal. The transferring of data from the source computer to the location on the target computer is executed, wherein the location on the target computer is previewable at the source computer through the spring-loaded portal. Whether to abort the transferring of data is determined. The spring-loaded portal is minimized from the open position to the closed position.
摘要翻译：实施例包括利用拖放操作和弹簧加载入口将数据从源计算机传送到目标计算机上的位置的程序。监视I / O设备的鼠标输入，包括鼠标指针的坐标。确定最终用户是否正在利用鼠标指针执行拖放操作。弹簧加载的门户从关闭位置扩展到打开位置。目标计算机上位置的屏幕快照图像被检索并覆盖在弹簧加载的门户上。执行将数据从源计算机传送到目标计算机上的位置，其中目标计算机上的位置可以通过弹簧加载的门户在源计算机上预览。确定是否中止数据传输。弹簧加载的入口从打开位置最小化到关闭位置。

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