专利快速检索-快速检索全球专利，免费商用专利数据库-IPRDB

1. 发明授权

US07013280B2 Disambiguation method and system for a voice activated directory assistance system 有权
公开(公告)号：US07013280B2
公开(公告)日：2006-03-14
申请号：US09794413
申请日：2001-02-27
申请人： Brent L. Davis , Reza Ghasemi , Susan M. Hill , Tracy Kong , John r Lauria , Vanessa V. Michelini
发明人： Brent L. Davis , Reza Ghasemi , Susan M. Hill , Tracy Kong , John r Lauria , Vanessa V. Michelini
IPC分类号： G10L21/00
CPC分类号： G10L15/22 , Y10S707/99934
摘要： A method for correcting ambiguations in directory assistance systems includes the steps of receiving and processing a directory assistance request from a caller. If the processing results in an ambiguation of at least two names, audio information is provided to the caller. The audio information includes, at least in part, playback of an audio recording of at least one person included in the ambiguation. The audio playback helps the caller resolve the ambiguation. A voice activated directory assistance system having structure for resolving ambiguations is also disclosed.

2. 发明授权

US06731737B2 Directory assistance system 失效
标题翻译：目录援助系统
公开(公告)号：US06731737B2
公开(公告)日：2004-05-04
申请号：US09794785
申请日：2001-02-27
申请人： Brent L. Davis , Reza Ghasemi , Tracy Kong , John R. Lauria , Vanessa V. Michelini
发明人： Brent L. Davis , Reza Ghasemi , Tracy Kong , John R. Lauria , Vanessa V. Michelini
IPC分类号： H04M164
CPC分类号： H04M3/4931 , G10L15/26 , H04M1/64 , H04M2201/40
摘要： A directory assistance system in accordance with the inventive arrangements includes a general directory, having a first names list; at least one caller specific directory having a caller specific names list; a caller identification system, the caller identification system identifying a caller, the caller identity being processed to select a caller specific directory from among the at least one caller specific directories; and, a telephone interface for receiving directory queries from the caller. As such, the system can search the caller specific directory responsive to identifying the caller, associating the caller with the caller specific directory, and receiving a directory query. Notably, the directory assistance system can be a voice activated directory assistance system. A method for performing directory assistance is also disclosed.
摘要翻译：根据本发明的装置的目录辅助系统包括具有名字列表的通用目录; 至少一个呼叫者特定目录具有呼叫者特定名称列表; 呼叫者识别系统，呼叫者识别系统识别呼叫者，所述呼叫者身份被处理以从所述至少一个呼叫者特定目录中选择呼叫者特定目录; 以及用于从呼叫者接收目录查询的电话接口。因此，系统可以响应于识别呼叫者，将呼叫者与呼叫者特定目录相关联并接收目录查询来搜索呼叫者特定目录。值得注意的是，目录辅助系统可以是语音激活的目录辅助系统。还公开了执行目录辅助的方法。

3. 发明授权

US06917677B2 Method and system for defining call transfer rules for directory assistance 有权
标题翻译：用于定义目录协助的呼叫转移规则的方法和系统
公开(公告)号：US06917677B2
公开(公告)日：2005-07-12
申请号：US10083225
申请日：2002-02-26
申请人： William V. Da Palma , Brent L. Davis , Reza Ghasemi , John R. Lauria , Vanessa V. Michelini , Sibyl C. Sullivan
发明人： William V. Da Palma , Brent L. Davis , Reza Ghasemi , John R. Lauria , Vanessa V. Michelini , Sibyl C. Sullivan
IPC分类号： H04M3/493
CPC分类号： H04M3/4931
摘要： A automated method of transferring calls can include, within an established call with a calling party, receiving from the calling party a request specifying a name. The name can be compared with a listing of names and associated directory numbers to determine if there is a match. A directory number associated with the matched name can be processed according to translation attributes to determine a dialable number. The dialable number can be sent to a telephony switch to transfer the call.
摘要翻译：转移呼叫的自动化方法可以在与呼叫方建立的呼叫中包括从主叫方接收指定名称的请求。该名称可以与名称和相关的目录号码列表进行比较，以确定是否存在匹配项。可以根据转换属性来处理与匹配名称相关联的目录号码，以确定可拨号码。可以将拨号号码发送到电话交换机以传送呼叫。

4. 发明授权

US08380484B2 Method and system of dynamically changing a sentence structure of a message 有权
标题翻译：动态地改变消息的句子结构的方法和系统
公开(公告)号：US08380484B2
公开(公告)日：2013-02-19
申请号：US10915025
申请日：2004-08-10
申请人： Brent L. Davis , Stephen W. Hanley , Vanessa V. Michelini , Melanie D. Polkosky
发明人： Brent L. Davis , Stephen W. Hanley , Vanessa V. Michelini , Melanie D. Polkosky
IPC分类号： G06F17/20
CPC分类号： G10L13/027 , G10L13/033
摘要： A method (50) of dynamically changing a sentence structure of a message can include the step of receiving (51) a user request for information, retrieving (52) data based on the information requested, and altering (53) among an intonation and/or the language conveying the information based on the context of the information to be presented. The intonation can optionally be altered by altering (54) a volume, a speed, and/or a pitch based on the information to be presented. The language can be altered by selecting (55) among a finite set of synonyms based on the information to be presented to the user or by selecting (56) among key verbs, adjectives or adverbs that vary along a continuum.
摘要翻译：动态地改变消息的句子结构的方法（50）可以包括以下步骤：接收（51）用户的信息请求，基于所请求的信息检索（52）数据，并且改变（53）语调和/ 或基于要呈现的信息的上下文来传达信息的语言。可以根据要呈现的信息来改变（54）音量，速度和/或音调来改变语调。可以通过基于要呈现给用户的信息来选择（55）有限的同义词集合之一来选择（55），或通过选择沿着连续体变化的关键动词，形容词或副词中的（56）。

5. 发明授权

US07046777B2 IVR customer address acquisition method 有权
标题翻译： IVR客户地址采集方式
公开(公告)号：US07046777B2
公开(公告)日：2006-05-16
申请号：US10452359
申请日：2003-06-02
申请人： Vicki L. Colson , Brent L. Davis , Baiju D. Mandalia , Vanessa V. Michelini
发明人： Vicki L. Colson , Brent L. Davis , Baiju D. Mandalia , Vanessa V. Michelini
IPC分类号： H04M1/56
CPC分类号： H04M3/4931 , H04M3/493
摘要： A method of automatically acquiring and/or updating a customer address within an interactive voice response system including establishing a telephony connection with a customer and identifying a telephone number associated with the customer. A directory assistance data store external to the interactive voice response system can be accessed. A reverse directory search based upon the telephone number can be performed to retrieve an address from the directory assistance data store. The retrieved address can be stored within an interactive voice response system data store.
摘要翻译：一种在交互式语音响应系统内自动获取和/或更新客户地址的方法，包括与客户建立电话连接并识别与客户相关联的电话号码。可以访问交互式语音响应系统外部的目录辅助数据存储。可以执行基于电话号码的反向目录搜索以从目录辅助数据存储器检索地址。检索到的地址可以存储在交互式语音应答系统数据存储器中。

6. 发明授权

US07885816B2 Efficient presentation of correction options in a speech interface based upon user selection probability 有权
标题翻译：基于用户选择概率在语音界面中有效地呈现校正选项
公开(公告)号：US07885816B2
公开(公告)日：2011-02-08
申请号：US10730662
申请日：2003-12-08
申请人： Brent L. Davis , J. Scott Gee , James R. Lewis , Vanessa V. Michelini , Melanie D. Polkosky
发明人： Brent L. Davis , J. Scott Gee , James R. Lewis , Vanessa V. Michelini , Melanie D. Polkosky
IPC分类号： G10L21/00 , G10L15/00 , G06F3/16
CPC分类号： G06Q10/10
摘要： A method, a system, and an apparatus for efficiently presenting correction options. The present invention is capable of analyzing user voice commands and sorting multiple input requests based on user selection probability to determine whether a confirmation step should be presented and, if so, the manner in which the confirmation step should be presented. In particular, the method requests an information input from the user and then assigns a confidence level to the information input. If the confidence level is LOW, then the system performs an immediate confirmation step. If the confidence level assigned is MEDIUM or HIGH, then the information is placed into a data set that is confirmed in a batch confirmation step. The batch confirmation step presents the captured information to the user for confirmation. If any of the information is incorrect, then the method sorts the information in ascending order by confidence level and creates a menu of items that may be changed. The user then makes the change. Once all changes have been made, the batch confirmation is complete as well as the information collection process.
摘要翻译：一种用于有效地呈现校正选项的方法，系统和装置。本发明能够基于用户选择概率来分析用户语音命令和排序多个输入请求，以确定是否应当呈现确认步骤，如果是，则应该呈现确认步骤的方式。特别地，该方法请求从用户输入的信息，然后将信任级别分配给信息输入。如果置信水平为低，则系统将立即执行确认步骤。如果分配的置信水平为MEDIUM或HIGH，则将信息放入在批次确认步骤中确认的数据集中。批量确认步骤将捕获的信息呈现给用户进行确认。如果任何信息不正确，则该方法按照置信水平升序排列信息，并创建可能更改的项目菜单。用户然后进行更改。完成所有更改后，批量确认完成以及信息收集过程。

7. 发明授权

US07461000B2 System and methods for conducting an interactive dialog via a speech-based user interface 有权
标题翻译：通过基于语音的用户界面进行交互式对话的系统和方法
公开(公告)号：US07461000B2
公开(公告)日：2008-12-02
申请号：US10968594
申请日：2004-10-19
申请人： Brent L. Davis , Vanessa V. Michelini , Melanie D. Polkosky
发明人： Brent L. Davis , Vanessa V. Michelini , Melanie D. Polkosky
IPC分类号： G10L21/00 , G10L11/00 , G10L15/00
CPC分类号： G10L15/22
摘要： A system and methods are provided for conducting an interactive dialog via a speech-based user interface. The system includes an auditory prompt module for generating a sequence of goal-directed auditory prompts based upon a pre-determined user-oriented task, and an error recovery module for responding to a communication error by initiating an error recovery based upon a user response to the sequence of goal-directed auditory prompts. The error recovery includes providing at least one error-recovery prompt selected from a hierarchy of error-recovery prompts, the selection based upon a hierarchy of communication error types.
摘要翻译：提供了一种通过基于语音的用户界面进行交互式对话的系统和方法。该系统包括用于基于预定的面向用户的任务来生成目标导向听觉提示序列的听觉提示模块，以及用于响应于通信错误的错误恢复模块，所述错误恢复模块基于用户响应目标导向听觉提示的顺序。错误恢复包括提供从错误恢复提示的层级中选择的至少一个错误恢复提示，该选择基于通信错误类型的层次结构。

8. 发明授权

US07308082B2 Method to enable instant collaboration via use of pervasive messaging 失效
标题翻译：通过使用普及消息传递实现即时协作的方法
公开(公告)号：US07308082B2
公开(公告)日：2007-12-11
申请号：US10626108
申请日：2003-07-24
申请人： Brent L. Davis , Peeyush Jaiswal , Pradeep P. Mansey
发明人： Brent L. Davis , Peeyush Jaiswal , Pradeep P. Mansey
IPC分类号： H04M11/06
CPC分类号： H04M3/53308 , H04M3/42374 , H04M2201/60 , H04M2203/4536
摘要： A system (10) and method (50) to enable instant collaboration via the use of pervasive messaging can include the steps of receiving (52) a call from a caller to a callee, transferring (54) the call to a voicemail system when the callee is unavailable, determining(56) if the callee is available via instant messaging, and querying (58) the caller if they want to leave one among a voice message and an instant message. In another aspect, a system and method (70) enables instant collaboration by receiving (72) a text message having a designation for text-to-speech conversion via an instant messaging network (14) where the text message is intended for a phone (16 or 18) coupled to a voicemail system (20), recognizing (74) the designation, converting (76) the text message to a voice message, calling (78) the phone, and delivering (86) the voice message to the voicemail system.
摘要翻译：通过使用普遍消息传递来实现即时协作的系统（10）和方法（50）可以包括以下步骤：从主叫方接收（52）呼叫到被叫者，将呼叫转移（54）到语音邮件系统被调用者不可用，确定（56）被叫方是否可通过即时消息传送，并且询问（58）呼叫方是否要在语音消息和即时消息之间留下一个。在另一方面，系统和方法（70）通过经由即时消息网络（14）接收（72）具有文本到语音转换的指定的文本消息来实现即时协作，其中文本消息旨在用于电话（14） 16）或（18），其连接到语音邮件系统（20），识别（74）指定，将文本消息转换（76）到语音消息，呼叫（78）电话，以及将语音消息（86）传送到语音邮件系统。

9. 发明授权

US07133512B2 Conference call aggregation using an interactive voice response system 有权
标题翻译：使用交互式语音应答系统的电话会议聚合
公开(公告)号：US07133512B2
公开(公告)日：2006-11-07
申请号：US10697220
申请日：2003-10-30
申请人： Thomas E. Creamer , Brent L. Davis , Peeyush Jaiswal , Fang Wang
发明人： Thomas E. Creamer , Brent L. Davis , Peeyush Jaiswal , Fang Wang
IPC分类号： H04M3/42
CPC分类号： H04M3/565 , H04M3/493 , H04M3/56 , H04M2203/2072
摘要： Within an interactive voice response system, a method of aggregating conference calls can include registering a caller with the interactive voice response system, accessing a calendar system used by the registered caller to determine teleconference data specifying at least a telephone number for a scheduled conference call, and, at approximately a time of the conference call, automatically calling the telephone number for the conference call. The method also can include establishing contact with the registered caller and joining the registered caller with the conference call.
摘要翻译：在交互式语音响应系统内，汇聚电话会议的方法可以包括：向交互式语音响应系统注册呼叫者，访问由所注册的呼叫者使用的日历系统，以确定至少指定一个预定电话会议的电话号码的电话会议数据，并且在电话会议的大约一个时刻，自动呼叫电话会议的电话号码。该方法还可以包括与注册的呼叫者建立联系，并将登记的呼叫者加入电话会议。

10. 发明申请

US20090110168A1 PROVIDING TELEPHONE SERVICES BASED ON A SUBSCRIBER VOICE IDENTIFICATION 失效
标题翻译：根据订阅者语音识别提供电话服务
公开(公告)号：US20090110168A1
公开(公告)日：2009-04-30
申请号：US12347190
申请日：2008-12-31
申请人： Vicki L. Colson , Brent L. Davis , Peeyush Jaiswal , Victor S. Moore
发明人： Vicki L. Colson , Brent L. Davis , Peeyush Jaiswal , Victor S. Moore
IPC分类号： G10L17/00 , H04M3/42
CPC分类号： H04M3/42272 , H04M3/42229
摘要： A method of providing a telephony service can include creating a database of subscriber identities and subscriber voice prints and telephony services associated with the subscriber identities and receiving a spoken utterance from a subscriber. A subscriber identity can be determined according to voice print identification of the spoken utterance and a telephony service associated with the subscriber can be activated according to the determined subscriber identity.
摘要翻译：提供电话服务的方法可以包括创建与订户身份相关联的订户身份和订户语音打印和电话服务的数据库，并从订户接收口语话语。用户身份可以根据语音发言的语音打印标识来确定，并且可以根据所确定的用户身份激活与用户相关联的电话服务。

你已经成功收藏专利！

检索式保存成功!

IPRDB

热门服务

关于我们

友情链接

联系方式