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1. 发明授权

US08775947B2 Data sharing software program utilizing a drag-and-drop operation and spring-loaded portal 失效
标题翻译：使用拖放操作和弹簧门户的数据共享软件程序
公开(公告)号：US08775947B2
公开(公告)日：2014-07-08
申请号：US13207762
申请日：2011-08-11
申请人： Anthony E. Martinez , Vanessa V. Michelini
发明人： Anthony E. Martinez , Vanessa V. Michelini
IPC分类号： G06F3/00
CPC分类号： G06F3/0486 , G06F3/048 , G06F3/0481 , G06F3/04812 , G06F3/0487 , H04L41/22 , H04L67/06 , H04L67/08
摘要： Embodiments include a program for transferring of data from a source computer to a location on a target computer utilizing a drag-and-drop operation and a spring-loaded portal. I/O devices are monitored for mouse input that includes coordinates of a mouse pointer. Whether an end-user is utilizing the mouse pointer to perform the drag-and-drop operation is determined. The spring-loaded portal is expanded from a closed position to an open position. A screen snapshot image of the location on the target computer is retrieved and overlaid on the spring-loaded portal. The transferring of data from the source computer to the location on the target computer is executed, wherein the location on the target computer is previewable at the source computer through the spring-loaded portal. Whether to abort the transferring of data is determined. The spring-loaded portal is minimized from the open position to the closed position.
摘要翻译：实施例包括利用拖放操作和弹簧加载入口将数据从源计算机传送到目标计算机上的位置的程序。监视I / O设备的鼠标输入，包括鼠标指针的坐标。确定最终用户是否正在利用鼠标指针执行拖放操作。弹簧加载的门户从关闭位置扩展到打开位置。目标计算机上位置的屏幕快照图像被检索并覆盖在弹簧加载的门户上。执行将数据从源计算机传送到目标计算机上的位置，其中目标计算机上的位置可以通过弹簧加载的门户在源计算机上预览。确定是否中止数据传输。弹簧加载的入口从打开位置最小化到关闭位置。

2. 发明申请

US20130042183A1 DATA SHARING SOFTWARE PROGRAM UTILIZING A DRAG-AND-DROP OPERATION AND SPRING-LOADED PORTAL 失效
标题翻译：数据共享软件程序使用DRAG-AND-DROP操作和SPRING-LOADED门户
公开(公告)号：US20130042183A1
公开(公告)日：2013-02-14
申请号：US13207762
申请日：2011-08-11
申请人： Anthony E. Martinez , Vanessa V. Michelini
发明人： Anthony E. Martinez , Vanessa V. Michelini
IPC分类号： G06F3/00
CPC分类号： G06F3/0486 , G06F3/048 , G06F3/0481 , G06F3/04812 , G06F3/0487 , H04L41/22 , H04L67/06 , H04L67/08
摘要： Embodiments include a program for transferring of data from a source computer to a location on a target computer utilizing a drag-and-drop operation and a spring-loaded portal. I/O devices are monitored for mouse input that includes coordinates of a mouse pointer. Whether an end-user is utilizing the mouse pointer to perform the drag-and-drop operation is determined. The spring-loaded portal is expanded from a closed position to an open position. A screen snapshot image of the location on the target computer is retrieved and overlaid on the spring-loaded portal. The transferring of data from the source computer to the location on the target computer is executed, wherein the location on the target computer is previewable at the source computer through the spring-loaded portal. Whether to abort the transferring of data is determined. The spring-loaded portal is minimized from the open position to the closed position.
摘要翻译：实施例包括利用拖放操作和弹簧加载入口将数据从源计算机传送到目标计算机上的位置的程序。监视I / O设备的鼠标输入，包括鼠标指针的坐标。确定最终用户是否正在利用鼠标指针执行拖放操作。弹簧加载的门户从关闭位置扩展到打开位置。目标计算机上位置的屏幕快照图像被检索并覆盖在弹簧加载的门户上。执行将数据从源计算机传送到目标计算机上的位置，其中目标计算机上的位置可以通过弹簧加载的门户在源计算机上预览。确定是否中止数据传输。弹簧加载的入口从打开位置最小化到关闭位置。

3. 发明授权

US08965541B2 Exercise-integrated workstation 有权
标题翻译：运动综合工作站
公开(公告)号：US08965541B2
公开(公告)日：2015-02-24
申请号：US13288781
申请日：2011-11-03
申请人： Anthony E. Martinez , Vanessa V. Michelini
发明人： Anthony E. Martinez , Vanessa V. Michelini
IPC分类号： A63B71/00 , A63B24/00 , A63B71/06 , G06F19/00 , A63B22/02 , A63B22/00 , A63B22/06
CPC分类号： A63B24/0075 , A63B22/0048 , A63B22/02 , A63B22/0664 , A63B24/0062 , A63B24/0087 , A63B71/0619 , A63B2024/0068 , A63B2024/0078 , A63B2024/0093 , A63B2220/10 , A63B2225/20 , A63B2225/50 , A63B2230/75 , G06F19/00 , G06F19/3481 , H04N7/142
摘要： A method, a computer program product, and a computer system initiate an exercise sequence on an exercise-integrated workstation. A set of active monitored activities is identified. A set of preferences and goals for the exercise sequence is identified. A set of accumulated details regarding any user modifications to previous exercise sequences is identified. A set of scheduled events is identified. Responsive to identifying the set of active monitored activities, the set of preferences and goals, the set of accumulated details, and the set of scheduled events, the method determines whether to initiate an exercise sequence. Responsive to determining to initiate the exercise sequence, the method initiates the exercise sequence.
摘要翻译：方法，计算机程序产品和计算机系统在运动综合工作站上发起锻炼序列。确定了一组主动监控的活动。确定了运动序列的一组偏好和目标。识别关于任何用户对先前运动序列的修改的一组累积细节。确定一组预定事件。响应于确定主动监视活动的集合，偏好和目标的集合，累积细节的集合以及预定事件的集合，该方法确定是否启动运动序列。响应于确定启动运动序列，该方法启动运动序列。

4. 发明申请

US20130116092A1 EXERCISE-INTEGRATED WORKSTATION 有权
标题翻译：锻炼一体化工作站
公开(公告)号：US20130116092A1
公开(公告)日：2013-05-09
申请号：US13288781
申请日：2011-11-03
申请人： Anthony E. Martinez , Vanessa V. Michelini
发明人： Anthony E. Martinez , Vanessa V. Michelini
IPC分类号： A63B71/00
CPC分类号： A63B24/0075 , A63B22/0048 , A63B22/02 , A63B22/0664 , A63B24/0062 , A63B24/0087 , A63B71/0619 , A63B2024/0068 , A63B2024/0078 , A63B2024/0093 , A63B2220/10 , A63B2225/20 , A63B2225/50 , A63B2230/75 , G06F19/00 , G06F19/3481 , H04N7/142
摘要： A method, a computer program product, and a computer system initiate an exercise sequence on an exercise-integrated workstation. A set of active monitored activities is identified. A set of preferences and goals for the exercise sequence is identified. A set of accumulated details regarding any user modifications to previous exercise sequences is identified. A set of scheduled events is identified. Responsive to identifying the set of active monitored activities, the set of preferences and goals, the set of accumulated details, and the set of scheduled events, the method determines whether to initiate an exercise sequence. Responsive to determining to initiate the exercise sequence, the method initiates the exercise sequence.
摘要翻译：方法，计算机程序产品和计算机系统在运动综合工作站上发起锻炼序列。确定了一组主动监控的活动。确定了运动序列的一组偏好和目标。识别关于任何用户对先前运动序列的修改的一组累积细节。确定一组预定事件。响应于确定主动监视活动的集合，偏好和目标的集合，累积细节的集合以及预定事件的集合，该方法确定是否启动运动序列。响应于确定启动运动序列，该方法启动运动序列。

5. 发明授权

US07769592B2 Automatic selection of a disambiguation data field for a speech interface 有权
标题翻译：自动选择语音界面的消歧数据字段
公开(公告)号：US07769592B2
公开(公告)日：2010-08-03
申请号：US10081502
申请日：2002-02-22
申请人： Kimberlee A. Kemble , James R. Lewis , Vanessa V. Michelini , Margarita Zabolotskaya
发明人： Kimberlee A. Kemble , James R. Lewis , Vanessa V. Michelini , Margarita Zabolotskaya
IPC分类号： G10L15/00
CPC分类号： G10L15/26
摘要： A method of disambiguating database search results can include retrieving multiple database entries responsive to a database search. The retrieved database entries can include a plurality of common data fields. The retrieved database entries can be processed according to predetermined speech interface criteria. At least one data field can be selected from the plurality of common data fields for uniquely identifying each retrieved database entry. The data items corresponding to the selected data field for each retrieved database entry can be presented through a speech interface.
摘要翻译：消除数据库搜索结果歧义的方法可以包括响应于数据库搜索检索多个数据库条目。检索的数据库条目可以包括多个公共数据字段。检索的数据库条目可以根据预定的语音接口标准进行处理。可以从多个公共数据字段中选择至少一个数据字段，以唯一地识别每个检索的数据库条目。可以通过语音界面来呈现与每个检索的数据库条目的所选数据字段相对应的数据项。

6. 发明授权

US07117442B1 Efficient presentation of database query results through audio user interfaces 有权
标题翻译：通过音频用户界面高效显示数据库查询结果
公开(公告)号：US07117442B1
公开(公告)日：2006-10-03
申请号：US09775285
申请日：2001-02-01
申请人： Kimberlee A. Kemble , James R. Lewis , Vanessa V. Michelini , Margarita Zabolotskaya
发明人： Kimberlee A. Kemble , James R. Lewis , Vanessa V. Michelini , Margarita Zabolotskaya
IPC分类号： G06F3/00
CPC分类号： G06F17/30991 , G10L15/222
摘要： A system for presenting database query results through an AUI can include a database manager for managing a database query operation on at least one database. The database query operation can produce database query result items. The system further can include a dialog manager for managing the presentation of the database query result items through the AUI concurrently with the database query operation. Notably, the AUI can include a text-to-speech processor for converting the database query result items into audible speech; and, a speech recognition engine for converting speech input into text recognizable by the dialog manager. The AUI further can include a barge-in facility. In one aspect of the invention, the system also can include a queue for storing database query result items from the database query operation; and, a queue manager for managing the insertion and removal of database query items to and from the queue.
摘要翻译：通过AUI呈现数据库查询结果的系统可以包括用于在至少一个数据库上管理数据库查询操作的数据库管理器。数据库查询操作可以产生数据库查询结果项。该系统还可以包括对话管理器，用于通过与数据库查询操作并发地通过AUI来管理数据库查询结果项的呈现。值得注意的是，AUI可以包括用于将数据库查询结果项转换成可听话音的文本到语音处理器; 以及用于将语音输入转换成由对话管理器可识别的文本的语音识别引擎。 AUI还可以包括一个驳船设施。在本发明的一个方面，系统还可以包括用于从数据库查询操作存储数据库查询结果项的队列; 以及用于管理将数据库查询项目插入队列和从队列中删除的队列管理器。

7. 发明申请

US20120209613A1 METHOD AND ARRANGEMENT FOR MANAGING GRAMMAR OPTIONS IN A GRAPHICAL CALLFLOW BUILDER 有权
标题翻译：用于管理图形呼叫建筑物中的灰度选项的方法和布置
公开(公告)号：US20120209613A1
公开(公告)日：2012-08-16
申请号：US13344193
申请日：2012-01-05
申请人： Ciprian Agapi , Felipe Gomez , James R. Lewis , Vanessa V. Michelini
发明人： Ciprian Agapi , Felipe Gomez , James R. Lewis , Vanessa V. Michelini
IPC分类号： G10L11/00
CPC分类号： G10L2015/228
摘要： A method (10) in a speech recognition application callflow can include the steps of assigning (11) an individual option and a pre-built grammar to a same prompt, treating (15) the individual option as a valid output of the pre-built grammar if the individual option is a potential valid match to a recognition phrase (12) or an annotation (13) in the pre-built grammar, and treating (14) the individual option as an independent grammar from the pre-built grammar if the individual option fails to be a potential valid match to the recognition phrase or the annotation in the pre-built grammar.
摘要翻译：语音识别应用程序调用流程中的方法（10）可以包括以下步骤：将单个选项和预先构建的语法分配给相同的提示，将（15）个别选项视为预先构建的有效输出如果个人选项是预先构建的语法中的识别短语（12）或注释（13）的潜在有效匹配，则将语法（14）作为独立语法从预先构建的语法处理（14），如果单个选项不能成为预先构建的语法中的识别短语或注释的潜在有效匹配。

8. 发明授权

US08102987B2 Adjusting music length to expected waiting time while caller is on hold 失效
标题翻译：调用者处于暂停状态时，将音乐长度调整为预期的等待时间
公开(公告)号：US08102987B2
公开(公告)日：2012-01-24
申请号：US12253164
申请日：2008-10-16
申请人： Ciprian Agapi , Thomas E. Creamer , James R. Lewis , Vanessa V. Michelini , Wallace J. Sadowski , Clifford J. Strohofer
发明人： Ciprian Agapi , Thomas E. Creamer , James R. Lewis , Vanessa V. Michelini , Wallace J. Sadowski , Clifford J. Strohofer
IPC分类号： H04M3/42
CPC分类号： H04M3/4285 , H04M3/5238
摘要： A method of adjusting music length to expected waiting time while a caller is on hold includes choosing one or more media selections based upon their play duration and matching the selection(s) to the expected waiting time.
摘要翻译：一种在呼叫者处于保持期间将音乐长度调整到预期等待时间的方法包括基于它们的播放持续时间选择一个或多个媒体选择，并将选择与期望的等待时间相匹配。

9. 发明授权

US07461000B2 System and methods for conducting an interactive dialog via a speech-based user interface 有权
标题翻译：通过基于语音的用户界面进行交互式对话的系统和方法
公开(公告)号：US07461000B2
公开(公告)日：2008-12-02
申请号：US10968594
申请日：2004-10-19
申请人： Brent L. Davis , Vanessa V. Michelini , Melanie D. Polkosky
发明人： Brent L. Davis , Vanessa V. Michelini , Melanie D. Polkosky
IPC分类号： G10L21/00 , G10L11/00 , G10L15/00
CPC分类号： G10L15/22
摘要： A system and methods are provided for conducting an interactive dialog via a speech-based user interface. The system includes an auditory prompt module for generating a sequence of goal-directed auditory prompts based upon a pre-determined user-oriented task, and an error recovery module for responding to a communication error by initiating an error recovery based upon a user response to the sequence of goal-directed auditory prompts. The error recovery includes providing at least one error-recovery prompt selected from a hierarchy of error-recovery prompts, the selection based upon a hierarchy of communication error types.
摘要翻译：提供了一种通过基于语音的用户界面进行交互式对话的系统和方法。该系统包括用于基于预定的面向用户的任务来生成目标导向听觉提示序列的听觉提示模块，以及用于响应于通信错误的错误恢复模块，所述错误恢复模块基于用户响应目标导向听觉提示的顺序。错误恢复包括提供从错误恢复提示的层级中选择的至少一个错误恢复提示，该选择基于通信错误类型的层次结构。

10. 发明申请

US20080021762A1 Method, system and program product for reporting a call level view of a customer interaction with a contact center 有权
标题翻译：方法，系统和程序产品，用于报告客户与联络中心交互的呼叫等级视图
公开(公告)号：US20080021762A1
公开(公告)日：2008-01-24
申请号：US11483165
申请日：2006-07-06
申请人： Robert E. Coon , James M. Donnelly , Michael S. Matthews , Vanessa V. Michelini
发明人： Robert E. Coon , James M. Donnelly , Michael S. Matthews , Vanessa V. Michelini
IPC分类号： G06F17/30
CPC分类号： G06Q30/02 , G06Q10/06 , G06Q10/06395 , G06Q10/06398 , G06Q10/10 , G06Q30/0201 , G06Q30/0203
摘要： A method and program product for reporting a call level view of a customer interaction with a contact center is provided. The method includes pulling data relating to a customer interaction from multiple source systems, parsing the data that is pulled and applying business rules thereto. The method further includes chronologically reassembling in a data warehouse the parsed data, summarizing the data that is reassembled and generating one or more reports from the summarized data. In an embodiment, the pulling step further includes collecting the data from the multiple source systems and storing the collected data in the data warehouse. In an embodiment, the parsing step includes parsing the data using a parsing engine. Further, the generating step includes analyzing the summarized data for ascertaining any relationships, patterns and associations in order to facilitate decisions that promote business development and optimize performance of the contact center.
摘要翻译：提供了一种用于报告与联络中心的客户交互的呼叫等级视图的方法和程序产品。该方法包括从多个源系统拉取与客户交互相关的数据，解析拉出的数据并对其应用业务规则。该方法还包括按时间顺序在数据仓库中重新组合解析的数据，总结重新组合的数据并从总结数据生成一个或多个报告。在一个实施例中，拉动步骤还包括从多个源系统收集数据并将收集的数据存储在数据仓库中。在一个实施例中，解析步骤包括使用解析引擎解析数据。此外，生成步骤包括分析总结数据以确定任何关系，模式和关联，以便于促进业务发展和优化联络中心的性能的决策。

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