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1. 发明申请

US20060190555A1 Wrapping non-live objects for liveness 审中-公开
标题翻译：包装非活动对象的活泼
公开(公告)号：US20060190555A1
公开(公告)日：2006-08-24
申请号：US11040427
申请日：2005-01-21
申请人： Thomas Moran , Beverly Harrison , Andreas Dieberger , Alex Cozzi , Michael Muller , Andrew Schirmer , Daniel Gruen , Werner Geyer
发明人： Thomas Moran , Beverly Harrison , Andreas Dieberger , Alex Cozzi , Michael Muller , Andrew Schirmer , Daniel Gruen , Werner Geyer
IPC分类号： G06F15/16
CPC分类号： G06F8/30
摘要： A method, system and apparatus for wrapping objects for liveness in a collaborative environment. In a preferred aspect of the present invention, a method for enabling liveness for a non-live object can include the step of wrapping the non-live object to emulate liveness in a collaborative environment. Preferably, the wrapping step can include selecting at least one attribute of the non-live object, repeatedly updating a status of the at least one attribute for the non-live object, and, providing the repeatedly updated status to the collaborative environment in order to emulate liveness for the non-live object.
摘要翻译：用于在协作环境中包裹物体以实现活动的方法，系统和装置。在本发明的一个优选方面，一种用于使非活动对象能够活跃的方法可以包括将非活动对象包裹以在协作环境中模仿活动的步骤。优选地，包装步骤可以包括选择非活动对象的至少一个属性，重复地更新非活动对象的至少一个属性的状态，以及向合作环境提供重复更新的状态，以便模拟非活动对象的活力。

2. 发明申请

US20060168550A1 System, method and apparatus for creating and managing activities in a collaborative computing environment 审中-公开
标题翻译：用于在协作计算环境中创建和管理活动的系统，方法和装置
公开(公告)号：US20060168550A1
公开(公告)日：2006-07-27
申请号：US11039977
申请日：2005-01-21
申请人： Michael Muller , Thomas Moran , Joann Ruvolo , Catalina Danis , Daniel Gruen , John Tang , Alex Cozzi , Andreas Dieberger , Stephen Farrell , Beverly Harrison , Wendy Kellogg , Suzanne Minassian , Paul Moody , Robert Stachel , Hui Su , Tianshu Wang , Qiang Zhang , Chen Zhao , Charles Hill , Sandra Kogan , Andrew Schirmer
发明人： Michael Muller , Thomas Moran , Joann Ruvolo , Catalina Danis , Daniel Gruen , John Tang , Alex Cozzi , Andreas Dieberger , Stephen Farrell , Beverly Harrison , Wendy Kellogg , Suzanne Minassian , Paul Moody , Robert Stachel , Hui Su , Tianshu Wang , Qiang Zhang , Chen Zhao , Charles Hill , Sandra Kogan , Andrew Schirmer
IPC分类号： G06F9/46
CPC分类号： G06Q10/06
摘要： A method, system and apparatus for creating and managing an activity in a collaborative environment. In a preferred aspect of the present invention, a unified activity manager for use in a collaborative environment can include an activity list including a hierarchical listing of activities. Each of the activities can include at least one task. The unified activity manager further can include an activity view including a rendering of properties associated with a selected activity in the activity view. Finally, the unified activity manager yet further can include a persons and roles view including at least a listing of collaborators available for association with the selected activity in the activity view.
摘要翻译：用于在协作环境中创建和管理活动的方法，系统和装置。在本发明的优选方面，在协作环境中使用的统一活动管理器可以包括活动列表，其包括活动的分级列表。每个活动可以包括至少一个任务。统一活动管理器还可以包括活动视图，其包括在活动视图中呈现与所选活动相关联的属性。最后，统一活动管理器还可以包括人员和角色视图，其包括至少可用于在活动视图中与所选择的活动相关联的协作者的列表。

3. 发明申请

US20060129569A1 System and method for partially collapsing a hierarchical structure for information navigation 失效
标题翻译：用于部分折叠用于信息导航的分层结构的系统和方法
公开(公告)号：US20060129569A1
公开(公告)日：2006-06-15
申请号：US11009126
申请日：2004-12-10
申请人： Andreas Dieberger , Beverly Harrison , Thomas Moran
发明人： Andreas Dieberger , Beverly Harrison , Thomas Moran
IPC分类号： G06F7/00
CPC分类号： G06F3/0482
摘要： A partially collapsing hierarchical display system aids information navigation by providing a dynamic mechanism for labeling items with one or more states. In one embodiment, states comprise “hidden”, “visible” and “unmarked”. An expanded list of items displays all items. A partially expanded list of items displays all visible and unmarked items, removing hidden items from the display. A further collapsed list of items displays all visible items. A completely collapsed list of items hides all items. Users customize the amount of detail displayed in a sub-tree, reducing the display size of the sub-tree. Expansion of a hierarchical structure is combined with filtering, allowing users to partially collapse or partially expand a sub-tree structure. Partially collapsed lists comprise one or more focus points, allowing users to view several relevant sections of a hierarchical structure concurrently. Displayed sizes or other visual characteristics of items within the hierarchical structure are automatically adjusted to reflect the states designated by the user.
摘要翻译：部分崩溃的分层显示系统通过提供用于标记具有一个或多个状态的项目的动态机制来辅助信息导航。在一个实施例中，状态包括“隐藏”，“可见”和“未标记”。扩展的项目列表显示所有项目。部分扩展的项目列表显示所有可见和未标记的项目，从显示中删除隐藏的项目。进一步折叠的项目列表显示所有可见项目。完全折叠的项目列表隐藏所有项目。用户自定义子树中显示的细节数量，减少子树的显示大小。层次结构的扩展与过滤相结合，允许用户部分地折叠或部分扩展子树结构。部分折叠列表包含一个或多个焦点，允许用户同时查看分层结构的几个相关部分。自动调整层次结构内的项目的显示尺寸或其他视觉特征，以反映用户指定的状态。

4. 发明申请

US20060167938A1 Placeholder management in an activity manager in a collaborative computing environment 有权
标题翻译：合作计算环境中的活动经理中的占位符管理
公开(公告)号：US20060167938A1
公开(公告)日：2006-07-27
申请号：US11040068
申请日：2005-01-21
申请人： Michael Muller , Daniel Gruen , Thomas Moran , John Tang
发明人： Michael Muller , Daniel Gruen , Thomas Moran , John Tang
IPC分类号： G06F17/00 , G06F7/00
CPC分类号： G06Q10/06
摘要： A method, system and apparatus for placeholder management in a unified activity manager in a collaborative computing environment. A method for managing placeholders in a unified activity manager in a collaborative environment can include the step of inserting a placeholder in an activity in lieu of a specified collaborator, resource, or event. The inserting step can include describing a type of resource without specifying an identity of an actual resource; and, inserting the described type in the placeholder. The inserting step also can include describing a type of event without specifying an identity of an actual event; and, inserting the described type in the placeholder. The inserting step also can include describing a type of collaborator without specifying an identity of an actual collaborator; and, inserting the described type in the placeholder.
摘要翻译：在协同计算环境中的统一活动管理器中的占位符管理的方法，系统和装置。用于在协作环境中统一活动管理器中管理占位符的方法可以包括在活动中插入占位符代替指定的协作者，资源或事件的步骤。插入步骤可以包括描述资源类型而不指定实际资源的标识; 并将所描述的类型插入到占位符中。插入步骤还可以包括描述事件的类型而不指定实际事件的身份; 并将所描述的类型插入到占位符中。插入步骤还可以包括描述协作者的类型而不指定实际协作者的身份; 并将所描述的类型插入到占位符中。

5. 发明申请

US20060168563A1 Live shortcuts 审中-公开
标题翻译：实时捷径
公开(公告)号：US20060168563A1
公开(公告)日：2006-07-27
申请号：US11040434
申请日：2005-01-21
申请人： Michael Muller , Robert Stachel , Suzanne Minassian , Andrew Schirmer , Charles Hill , Thomas Moran
发明人： Michael Muller , Robert Stachel , Suzanne Minassian , Andrew Schirmer , Charles Hill , Thomas Moran
IPC分类号： G06F9/44
CPC分类号： G06F9/451
摘要： A method, system and apparatus for live creating and managing shortcuts in a computing environment. In a preferred aspect of the present invention, a method for managing live shortcuts can include selecting an underlying object from among one or more underlying objects and creating a live shortcut for the underlying object. The created live shortcut can be positioned in a user interface for a computing environment and liveness can be maintained for the created live shortcut based upon a changing state of the underlying object.
摘要翻译：用于在计算环境中实时创建和管理快捷方式的方法，系统和装置。在本发明的优选方面，用于管理实时快捷键的方法可以包括从一个或多个底层对象中选择一个基础对象，并创建底层对象的实时快捷方式。创建的实时快捷方式可以位于用于计算环境的用户界面中，并且可以基于底层对象的改变状态来为所创建的实时快捷方式保持活跃性。

6. 发明申请

US20130272565A1 AGENT MATCHING BASED ON VIDEO ANALYSIS OF CUSTOMER PRESENTATION 有权
标题翻译：基于客户展示视频分析的代理匹配
公开(公告)号：US20130272565A1
公开(公告)日：2013-10-17
申请号：US13447943
申请日：2012-04-16
申请人： Luciano Godoy Fagundes , Thomas Moran , Dhaval Desai , Joylee Kohler , Paul Roller Michaelis
发明人： Luciano Godoy Fagundes , Thomas Moran , Dhaval Desai , Joylee Kohler , Paul Roller Michaelis
IPC分类号： G06K9/00
CPC分类号： H04M3/523 , H04M3/5116 , H04M2201/18 , H04M2201/50
摘要： Systems and methods for routing and/or servicing contacts using video analysis of one or more video streams are provided. The systems and methods are particularly applicable to a contact center.
摘要翻译：提供了使用一个或多个视频流的视频分析来路由和/或维护联系人的系统和方法。系统和方法特别适用于联络中心。

7. 发明申请

US20110002451A1 Intelligent Tagging for Multimedia Call Recording Purposes Using Continuous Metadata 有权
标题翻译：使用连续元数据进行多媒体呼叫记录的智能标记
公开(公告)号：US20110002451A1
公开(公告)日：2011-01-06
申请号：US12497765
申请日：2009-07-06
申请人： Thomas Moran , David Murray , John Costello
发明人： Thomas Moran , David Murray , John Costello
IPC分类号： H04M1/64
CPC分类号： H04M3/42221 , H04M3/51
摘要： A method of indexing recordings of contact center communication sessions is described. The method allows for a recording to be indexed with metadata reflecting a time-varying characteristic of one or more of the parties of the communications session, e.g. the mood of a caller, the current location of a caller. The indexing of recordings with such information allows for more granular search of recordings, in order to find particular call conditions. This can be useful from the point of view of education and training of new call center operatives, and for assessment of call center performance.
摘要翻译：描述了一种索引联络中心通信会话记录的方法。该方法允许用反映通信会话的一方或多方的时变特性的元数据来记录记录，例如。呼叫者的心情，呼叫者的当前位置。使用这种信息进行记录的索引允许更仔细地搜索记录，以便找到特定的呼叫条件。从教育和培训新的呼叫中心操作人员的角度出发，以及对呼叫中心业绩的评估，这是有用的。

8. 发明申请

US20070065013A1 METHOD AND APPARATUS TO CONVERT DIGITAL INK IMAGES FOR USE IN A STRUCTURED TEXT/GRAPHICS EDITOR 有权
标题翻译：用于结构化文本/图形编辑器的数字墨迹图像的转换方法和装置
公开(公告)号：US20070065013A1
公开(公告)日：2007-03-22
申请号：US11550233
申请日：2006-10-17
申请人： Eric Saund , Thomas Moran , Daniel Larner , James Mahoney , Todd Cass
发明人： Eric Saund , Thomas Moran , Daniel Larner , James Mahoney , Todd Cass
IPC分类号： G06K9/18 , G06K9/72
CPC分类号： G06K9/00409 , G06K9/00463
摘要： In accordance with one aspect of the present invention, disclosed is an image analysis and conversion method and system, where digital ink images are converted to structured object representations of the digital ink images, capable of being edited by a structured text/graphics editor.
摘要翻译：根据本发明的一个方面，公开了一种图像分析和转换方法和系统，其中数字墨水图像被转换成能够被结构化文本/图形编辑器编辑的数字墨水图像的结构化对象表示。

9. 发明申请

US20050193760A1 Aircraft galley carts and other insulated food storage units, and methods for their use 有权
标题翻译：飞机厨房推车和其他绝缘食品储存单元及其使用方法
公开(公告)号：US20050193760A1
公开(公告)日：2005-09-08
申请号：US10795738
申请日：2004-03-08
申请人： Thomas Moran , John Rood
发明人： Thomas Moran , John Rood
IPC分类号： A23L1/00 , F25B49/00 , F25D3/08 , F25D11/00 , F25D23/06 , G01K11/06
CPC分类号： F25D23/063 , F25D11/003 , F25D2201/14 , F25D2303/0832 , F25D2400/36 , F25D2700/12 , G01K11/06 , G01K2207/04
摘要： Aircraft galley carts and other insulated food storage units are disclosed herein. In one embodiment, a food storage unit configured in accordance with the invention includes an interior portion configured to hold food, a first panel positioned at least proximate to a wall of the interior portion, and at least a second panel positioned at least proximate to the first panel. In this embodiment, the first panel can include a phase change material and at least a portion of the second panel can be evacuated. In one aspect of this embodiment, the food storage unit can further include a temperature sensor operably coupled to the interior portion. The temperature sensor can be configured to provide an indication when the temperature in the interior portion reaches a preselected temperature.
摘要翻译：本文公开了飞机厨房推车和其他隔热食品储存单元。在一个实施例中，根据本发明构造的食物储存单元包括配置成保持食物的内部部分，至少邻近内部部分的壁定位的第一面板，以及至少位于第一组。在该实施例中，第一面板可以包括相变材料，并且第二面板的至少一部分可以被抽真空。在该实施例的一个方面，食物存储单元还可以包括可操作地连接到内部部分的温度传感器。温度传感器可以被配置为当内部部分的温度达到预选温度时提供指示。

10. 发明申请

US20050102245A1 System, method, and service for negotiating schedules while preserving privacy through a shared representation 审中-公开
标题翻译：协调计划的系统，方法和服务，同时通过共享表示保护隐私
公开(公告)号：US20050102245A1
公开(公告)日：2005-05-12
申请号：US10704350
申请日：2003-11-07
申请人： Stefan Edlund , Jared Jackson , Vikas Krishna , Mark Molander , Thomas Moran , Joann Ruvolo , Yael Shaham-Gafni
发明人： Stefan Edlund , Jared Jackson , Vikas Krishna , Mark Molander , Thomas Moran , Joann Ruvolo , Yael Shaham-Gafni
IPC分类号： G06F15/00 , G06F17/60
CPC分类号： G06Q10/109 , G06Q50/188
摘要： A meeting negotiation system provides a new approach to scheduling events by negotiating schedules while preserving privacy through a shared representation that separates the meeting negotiation from the meeting invitation. The negotiation system integrates all scheduling-related information such as times users can meet, location, etc. and reduces dependency on designations of time as free or busy by a potential meeting attendee. Consequently, the negotiation system enables time preferences richer than just free or busy, allowing potential meeting attendees to designate preference in addition to time available. The negotiation system supports annotations and comments as a discussion mechanism, giving feedback to the meeting scheduler before the meeting invitation is issued. Possible times provided for the meeting are provided in the form of a bounded negotiation; participants may select the best time for them to attend a meeting from the bounded negotiation. The meeting organizer finalizes the meeting time from the responses provided by participants.
摘要翻译：会议谈判系统提供了一种新的方法，通过协商时间表进行调度事件，同时通过将会议协商与会议邀请分开的共享表示来保留隐私。协商系统整合所有调度相关信息，例如用户可以满足的时间，位置等，并减少潜在会议参加者对闲暇时间的指定时间的依赖。因此，谈判系统使时间偏好比只是空闲或忙碌更加丰富，允许潜在的会议参与者除了可用时间之外指定偏好。谈判系统支持注释和评论作为讨论机制，在会议邀请发布之前向会议调度员提供反馈。为会议提供的可能时间是以有限谈判的形式提供的; 参与者可以从有限的谈判中选出最适合他们出席会议的时间。会议组织者根据与会者的回应确定会议时间。

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