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1. 发明授权

US07337158B2 System and method for providing an intelligent multi-step dialog with a user 有权
标题翻译：用于向用户提供智能多步骤对话的系统和方法
公开(公告)号：US07337158B2
公开(公告)日：2008-02-26
申请号：US10889888
申请日：2004-07-13
申请人： Raya Fratkina , Monica Anderson , Mark Angel , Max Copperman , Scott B. Huffman , David B. Kay , Robert Stern , Jeffrey Rudy
发明人： Raya Fratkina , Monica Anderson , Mark Angel , Max Copperman , Scott B. Huffman , David B. Kay , Robert Stern , Jeffrey Rudy
IPC分类号： G06F17/00 , G06F7/00 , G06N5/00 , G06N5/02
CPC分类号： G06F17/30654 , G06F17/30873 , G06N5/042 , Y10S707/99933 , Y10S707/99945
摘要： A method and system are disclosed for retrieving information through the use of a multi-stage interaction with a client to identify particular knowledge content associated with a knowledge map.
摘要翻译：公开了一种用于通过使用与客户端的多阶段交互来检索信息以识别与知识图相关联的特定知识内容的方法和系统。

2. 发明申请

US20050055321A1 System and method for providing an intelligent multi-step dialog with a user 有权
标题翻译：用于向用户提供智能多步骤对话的系统和方法
公开(公告)号：US20050055321A1
公开(公告)日：2005-03-10
申请号：US10889888
申请日：2004-07-13
申请人： Raya Fratkina , Monica Anderson , Mark Angel , Max Copperman , Scott Huffman , David Kay , Robert Stern , Jeffrey Rudy
发明人： Raya Fratkina , Monica Anderson , Mark Angel , Max Copperman , Scott Huffman , David Kay , Robert Stern , Jeffrey Rudy
IPC分类号： G06F17/30 , G06N5/04 , G06N5/02 , G06F7/00 , G06F17/00 , G06N5/00
CPC分类号： G06F17/30654 , G06F17/30873 , G06N5/042 , Y10S707/99933 , Y10S707/99945
摘要： A method and system are disclosed for retrieving information through the use of a multi-stage interaction with a client to identify particular knowledge content associated with a knowledge map.
摘要翻译：公开了一种用于通过使用与客户端的多阶段交互来检索信息以识别与知识图相关联的特定知识内容的方法和系统。

3. 发明授权

US06711585B1 System and method for implementing a knowledge management system 有权
标题翻译：实施知识管理系统的系统和方法
公开(公告)号：US06711585B1
公开(公告)日：2004-03-23
申请号：US09594083
申请日：2000-06-15
申请人： Max Copperman , Mark Angel , Jeffrey H. Rudy , Scott B. Huffman , David B. Kay , Raya Fratkina
发明人： Max Copperman , Mark Angel , Jeffrey H. Rudy , Scott B. Huffman , David B. Kay , Raya Fratkina
IPC分类号： G06F1730
CPC分类号： G06F17/30672 , G06F17/30616 , G06F17/30707 , G06F17/30731 , G06F17/30734 , G06F19/00 , Y10S707/99942 , Y10S707/99943 , Y10S707/99944 , Y10S707/99945 , Y10S707/99948
摘要： A method and system organize and retrieve information using taxonomies, a document classifier, and an autocontextualizer. Documents (or other knowledge containers) in an organization and retrieval subsystem may be manually or automatically classified into taxonomies. Documents are transformed from clear text into a structured record. Automatically constructed indexes help identify when the structured record is an appropriate response to a query. An automatic term extractor creates a list of terms indicative of the documents' subject matter. A subject matter expert identifies the terms relevant to the taxonomies. A term analysis system assigns the relevant terns to one or more taxonomies, and a suitable algorithm is then used to determine the relatedness between each list of terms and its associated taxonomy. The system then clusters documents for each taxonomy in accordance with the weights ascribed to the terms in the taxonomy's list and a directed acyclic graph (DAG) structure is created.
摘要翻译：一种方法和系统使用分类法组织和检索信息，文档分类器和自动上下文。组织和检索子系统中的文档（或其他知识容器）可以手动或自动分类为分类。文件从明文转换为结构化记录。自动构造的索引有助于确定结构化记录何时是对查询的适当响应。自动术语提取器创建表示文档主题的术语列表。主题专家确定与分类法相关的术语。术语分析系统将相关的ern分配给一个或多个分类法，然后使用合适的算法来确定每个术语列表及其相关分类法之间的相关性。然后，系统根据归类于分类清单中的术语的权重对每个分类法的文档进行聚类，并创建有向非循环图（DAG）结构。

4. 发明授权

US07401087B2 System and method for implementing a knowledge management system 有权
标题翻译：实施知识管理系统的系统和方法
公开(公告)号：US07401087B2
公开(公告)日：2008-07-15
申请号：US10610994
申请日：2003-07-01
申请人： Max Copperman , Mark Angel , Jeffrey H. Rudy , Scott B. Huffman , David B. Kay , Raya Fratkina
发明人： Max Copperman , Mark Angel , Jeffrey H. Rudy , Scott B. Huffman , David B. Kay , Raya Fratkina
IPC分类号： G06F17/00
CPC分类号： G06F17/30672 , G06F17/30616 , G06F17/30707 , G06F17/30731 , G06F17/30734 , G06F19/00 , Y10S707/99942 , Y10S707/99943 , Y10S707/99944 , Y10S707/99945 , Y10S707/99948
摘要： A method and system organize and retrieve information using taxonomies, a document classifier, and an autocontextualizer. Documents (or other knowledge containers) in an organization and retrieval subsystem may be manually or automatically classified into taxonomies. Documents are transformed from clear text into a structured record. Automatically constructed indexes help identify when the structured record is an appropriate response to a query. An automatic term extractor creates a list of terms indicative of the documents' subject matter. A subject matter expert identifies the terms relevant to the taxonomies. A term analysis system assigns the relevant terms to one or more taxonomies, and a suitable algorithm is then used to determine the relatedness between each list of terms and its associated taxonomy. The system then clusters documents for each taxonomy in accordance with the weights ascribed to the terms in the taxonomy's list and a directed acyclic graph (DAG) structure is created.
摘要翻译：一种方法和系统使用分类法组织和检索信息，文档分类器和自动上下文。组织和检索子系统中的文档（或其他知识容器）可以手动或自动分类为分类。文件从明文转换为结构化记录。自动构造的索引有助于确定结构化记录何时是对查询的适当响应。自动术语提取器创建表示文档主题的术语列表。主题专家确定与分类法相关的术语。术语分析系统将相关术语分配给一个或多个分类法，然后使用合适的算法来确定每个术语列表及其相关分类法之间的相关性。然后，系统根据归类于分类清单中的术语的权重对每个分类法的文档进行聚类，并创建有向非循环图（DAG）结构。

5. 发明申请

US20070250492A1 VISUAL SEARCH EXPERIENCE EDITOR 审中-公开
标题翻译：视觉搜索经验编辑
公开(公告)号：US20070250492A1
公开(公告)日：2007-10-25
申请号：US11462557
申请日：2006-08-04
申请人： Mark Angel , Max Copperman , Raya Fratkina , Scott B. Huffman , Brian Ulicny
发明人： Mark Angel , Max Copperman , Raya Fratkina , Scott B. Huffman , Brian Ulicny
IPC分类号： G06F17/30
CPC分类号： G06F16/90324
摘要： This document describes, among other things, a visual search experience editor for providing a tailored search experience to one or more end-users. In certain examples, the editor provides a What-You-See-Is-What-You-Get (WYSIWIG)-type interface, so that an administrative user can see what the tailored search experience will look like to the end-user. This may include the ability to review live search results or other specialized transaction interface results responsive to the tailored search. This document also describes various techniques of triggering tailored search experiences, as well as techniques for mapping queries to tailored search experiences, such as to generalize a particular tailored search for a particular query to apply to other similar queries.
摘要翻译：该文件尤其描述了一种视觉搜索体验编辑器，用于向一个或多个最终用户提供定制的搜索体验。在某些示例中，编辑器提供了What-You-See-Is-What-You-Get（WYSIWIG）型接口，以便管理用户可以看到定制的搜索体验对最终用户的看法。这可以包括响应于定制搜索来检查实时搜索结果或其他专门的交易界面结果的能力。本文件还描述了触发定制搜索体验的各种技术，以及用于将查询映射到定制的搜索体验的技术，例如将特定定制的搜索推广到特定查询以应用于其他类似查询。

6. 发明申请

US20070033221A1 System and method for implementing a knowledge management system 审中-公开
标题翻译：实施知识管理系统的系统和方法
公开(公告)号：US20070033221A1
公开(公告)日：2007-02-08
申请号：US11543563
申请日：2006-10-05
申请人： Max Copperman , Mark Angel , Jeffrey Rudy , Scott Huffman , David Kay , Raya Fratkina
发明人： Max Copperman , Mark Angel , Jeffrey Rudy , Scott Huffman , David Kay , Raya Fratkina
IPC分类号： G06F7/00
CPC分类号： G06F16/367 , G06F16/313 , G06F16/3338 , G06F16/353 , G06F16/36 , Y10S707/99942 , Y10S707/99943 , Y10S707/99944 , Y10S707/99945 , Y10S707/99948
摘要： A method and system organize and retrieve information using taxonomies, a document classifier, and an autocontextualizer. Documents (or other knowledge containers) in an organization and retrieval subsystem may be manually or automatically classified into taxonomies. Documents are transformed from clear text into a structured record. Automatically constructed indexes help identify when the structured record is an appropriate response to a query. An automatic term extractor creates a list of terms indicative of the documents' subject matter. A subject matter expert identifies the terms relevant to the taxonomies. A term analysis system assigns the relevant terms to one or more taxonomies, and a suitable algorithm is then used to determine the relatedness between each list of terms and its associated taxonomy. The system then clusters documents for each taxonomy in accordance with the weights ascribed to the terms in the taxonomy's list and a directed acyclic graph (DAG) structure is created.
摘要翻译：一种方法和系统使用分类法组织和检索信息，文档分类器和自动上下文。组织和检索子系统中的文档（或其他知识容器）可以手动或自动分类为分类。文件从明文转换为结构化记录。自动构造的索引有助于确定结构化记录何时是对查询的适当响应。自动术语提取器创建表示文档主题的术语列表。主题专家确定与分类法相关的术语。术语分析系统将相关术语分配给一个或多个分类法，然后使用合适的算法来确定每个术语列表及其相关分类法之间的相关性。然后，系统根据归类于分类清单中的术语的权重对每个分类法的文档进行聚类，并创建有向非循环图（DAG）结构。

7. 发明申请

US20050193055A1 Context sensitive dynamic user interface for customer service agent 审中-公开
标题翻译：客户服务代理的上下文敏感动态用户界面
公开(公告)号：US20050193055A1
公开(公告)日：2005-09-01
申请号：US10787548
申请日：2004-02-26
申请人： Mark Angel , Marc Caltabiano , Max Copperman , Terri Czerwinski , Scott Huffman
发明人： Mark Angel , Marc Caltabiano , Max Copperman , Terri Czerwinski , Scott Huffman
IPC分类号： G06F15/16 , G06F17/30 , G06K9/64 , G06Q30/00 , G06F17/60
CPC分类号： G06Q30/02
摘要： This document discusses, among other things, a system that receives context, such as from a customer relationship management (CRM) or other case tracking system, and uses the received context to formulate a customized inquiry resolution process, which is particularized to the customer inquiry. The customized process can be used by a customer service agent to resolve the customer inquiry. The customized process can create additional context which is written back to any calling system.
摘要翻译：本文件尤其涉及一种接收上下文的系统，例如来自客户关系管理（CRM）或其他案例跟踪系统，并使用接收到的上下文来制定定制的查询解析过程，其特征在于客户查询。客户服务代理可以使用定制流程来解决客户查询。定制的过程可以创建额外的上下文，写入任何调用系统。

8. 发明申请

US20110093406A1 USER INTERFACE WORKFLOW COMPOSITION METHOD, SYSTEM AND COMPUTER PROGRAM PRODUCT 审中-公开
标题翻译：用户界面工作流程组合方法，系统和计算机程序产品
公开(公告)号：US20110093406A1
公开(公告)日：2011-04-21
申请号：US12603524
申请日：2009-10-21
申请人： Mark Angel , Rob Arsenault , Max Copperman , Charlie Isaacs , Samir Mahendra , Vikas Nehru , Dilpreet Singh
发明人： Mark Angel , Rob Arsenault , Max Copperman , Charlie Isaacs , Samir Mahendra , Vikas Nehru , Dilpreet Singh
IPC分类号： G06Q10/00 , G06F3/048 , G06F17/30
CPC分类号： G06Q10/06 , G06Q10/067
摘要： Embodiments of the present invention provide a method, system and computer program product for user interface workflow composition. In an embodiment of the invention, a user interface workflow composition method can include loading a set of references to both human steps of a workflow and also automated steps of a workflow. Each of the human steps of the workflow references a corresponding user interface. Further, each of the human steps and automated steps of the workflow individually include contextual data. Individual graphical elements each representative of a selected one of the human steps and automated steps is placed into a canvas and transitions can be defined between different ones of the human steps and automated steps represented by corresponding ones of the graphical elements in the canvas resulting in the specification of a user interface workflow. Consequently, computer readable instructions can be generated for the user interface workflow.
摘要翻译：本发明的实施例提供了一种用于用户界面工作流组合的方法，系统和计算机程序产品。在本发明的一个实施例中，用户界面工作流组合方法可以包括将一组引用加载到工作流的两个人类步骤以及工作流的自动化步骤。工作流的每个人类步骤引用相应的用户界面。此外，工作流的每个人类步骤和自动化步骤分别包括上下文数据。每个表示人类步骤和自动化步骤中选择的一个的各个图形元素被放置到画布中，并且可以在不同的人类步骤之间定义过渡，并且可以在画布中由对应的图形元素表示的自动步骤中定义过渡，用户界面工作流的规范。因此，可以为用户界面工作流生成计算机可读指令。

9. 发明申请

US20110184870A1 FORM PROCESSING IN A USER INTERFACE WORKFLOW COMPOSITION TOOL 审中-公开
标题翻译：用户界面工作流程组合工具中的表单处理
公开(公告)号：US20110184870A1
公开(公告)日：2011-07-28
申请号：US13080632
申请日：2011-04-05
申请人： Mark Angel , Rob Arsenault , Kannan Chellappa , Max Copperman , Kendall Herrick , Randall McRee , Hector Torres
发明人： Mark Angel , Rob Arsenault , Kannan Chellappa , Max Copperman , Kendall Herrick , Randall McRee , Hector Torres
IPC分类号： G06Q10/00 , G06F3/048 , G06F17/30
CPC分类号： G06F8/34 , G06F8/38 , G06Q10/06 , G06Q10/103
摘要： A method for user interface workflow composition includes defining a form of different fields, at least one of the fields in the form referencing a business object providing access to data in an external data source that is different than at least one other data source for a correspondingly different one of the fields. A set of references to both human steps and automated steps of a workflow is loaded such, each human step referencing a corresponding user interface and each human step and automated step individually including contextual data. A human step is generated for the defined form and loading into the module. Graphical elements, each representative of a selected human or automated step, are visually placed into a canvas along with an individual graphical element representative of the defined form. Transitions are defined between the human and automated steps represented by corresponding graphical elements setting forth a user interface workflow. Finally, computer readable instructions are generated for the user interface workflow.
摘要翻译：用于用户界面工作流组合的方法包括定义不同字段的形式，所述表单中的至少一个字段引用业务对象，提供对外部数据源中的数据的访问，所述外部数据源与至少一个其他数据源不同，不同的领域之一。加载了对人类步骤和工作流程的自动化步骤的一组参考，每个人类步骤分别引用对应的用户界面和每个人类步骤以及自动化步骤，包括上下文数据。为定义的形式生成人的步骤并加载到模块中。图形元素，每个代表所选人或自动步骤的图形元素与表示所定义形式的单独图形元素一起被视觉地放置在画布中。在通过设置用户界面工作流程的相应图形元素表示的人和自动步骤之间定义转换。最后，为用户界面工作流生成计算机可读指令。

10. 发明授权

US07376620B2 System and method for measuring the quality of information retrieval 有权
标题翻译：用于测量信息检索质量的系统和方法
公开(公告)号：US07376620B2
公开(公告)日：2008-05-20
申请号：US09911839
申请日：2001-07-23
申请人： David B. Kay , Denis Lynch , Mark Angel , Shafi Mohammed , Catherine Wormington
发明人： David B. Kay , Denis Lynch , Mark Angel , Shafi Mohammed , Catherine Wormington
IPC分类号： G06Q40/00
CPC分类号： G06Q20/102 , G06Q30/02 , G06Q40/00
摘要： In an information retrieval application, a system and method for detecting content holes. A content body is parsed into a plurality of concepts nodes, including a first concept node. A percentage of successful service interactions is determined as a function of concept node and, if the percentage of successful service interactions at the first concept node is below a predefined threshold, a content hole is flagged.
摘要翻译：在信息检索应用中，检测内容孔的系统和方法。内容主体被解析为多个概念节点，包括第一概念节点。确定成功的服务交互的百分比作为概念节点的函数，并且如果第一概念节点处的成功的服务交互的百分比低于预定阈值，则标记内容孔。

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