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    • 5. 发明授权
    • Bi-directional remote visualization for supporting collaborative machine troubleshooting
    • 双向远程可视化支持协同机器故障排除
    • US07715037B2
    • 2010-05-11
    • US11287172
    • 2005-11-23
    • Stefania CastellaniVictor CirizaAntonietta GrassoJacki O'NeillPeter TolmieFrancois RagnetFrederic Roulland
    • Stefania CastellaniVictor CirizaAntonietta GrassoJacki O'NeillPeter TolmieFrancois RagnetFrederic Roulland
    • G16F15/10
    • G06K15/00G06K15/002
    • A communication system and apparatus for a xerographic imaging system for enhanced collaborative communication between the machine user and the remote troubleshooting advisor. The machine includes an imager for showing a selected virtual representation of the machine including an image of the machine illustrating an area of the machine having the troubleshooting need. A communication link exists between the user and the advisor and comprises a bi-directional visualization of a selected virtual representation synchronously displayed to the user and the advisor via respective imagers. An image adjuster is operated by the expert for selective adjustment of the virtual representation to suggest a section of the area of the machine wherein action by the machine user may resolve the troubleshooting need. The selective adjustment is communicated to the machine user through the communication link whereby upon viewing this suggested adjustment, corrective action is suggested to the user. The corrective action is identified to the user by identifying a difference between the actual machine state and the shared virtual representation. The visual indicators may direct the user to a particular location and percussion centers on the machine identify a particular tapping location by the user to verify position identification to the troubleshooting expert.
    • 用于静电复印成像系统的通信系统和装置,用于增强机器用户和远程故障诊断顾问之间的协作通信。 该机器包括用于显示机器的所选虚拟表示的成像器,其包括机器的图像,其示出具有故障排除需要的机器的区域。 在用户和顾问之间存在通信链路,并且包括经由各个成像器同步显示给用户和顾问的所选虚拟表示的双向可视化。 图像调节器由专家操作以选择性地调整虚拟表示,以建议机器区域的一部分,其中机器用户的动作可以解决故障排除需要。 通过通信链路将选择性调整传送给机器用户,通过查看该建议的调整,建议用户采取纠正措施。 通过识别实际机器状态和共享虚拟表示之间的差异,向用户识别纠正措施。 视觉指示器可以将用户引导到特定位置,并且机器上的打击乐器中心识别用户的特定点击位置以验证故障排除专家的位置识别。
    • 6. 发明申请
    • Bi-directional remote visualization for supporting collaborative machine troubleshooting
    • 双向远程可视化支持协同机器故障排除
    • US20060197973A1
    • 2006-09-07
    • US11287172
    • 2005-11-23
    • Stefania CastellaniVictor CirizaAntonietta GrassoJacki O'NeillPeter TolmieFrancois RagnetFrederic Roulland
    • Stefania CastellaniVictor CirizaAntonietta GrassoJacki O'NeillPeter TolmieFrancois RagnetFrederic Roulland
    • G06K15/00
    • G06K15/00G06K15/002
    • A communication system and apparatus for a xerographic imaging system for enhanced collaborative communication between the machine user and the remote troubleshooting advisor. The machine includes an imager for showing a selected virtual representation of the machine including an image of the machine illustrating an area of the machine having the troubleshooting need. A communication link exists between the user and the advisor and comprises a bi-directional visualization of a selected virtual representation synchronously displayed to the user and the advisor via respective imagers. An image adjuster is operated by the expert for selective adjustment of the virtual representation to suggest a section of the area of the machine wherein action by the machine user may resolve the troubleshooting need. The selective adjustment is communicated to the machine user through the communication link whereby upon viewing this suggested adjustment, corrective action is suggested to the user. The corrective action is identified to the user by identifying a difference between the actual machine state and the shared virtual representation. The visual indicators may direct the user to a particular location and percussion centers on the machine identify a particular tapping location by the user to verify position identification to the troubleshooting expert.
    • 用于静电复印成像系统的通信系统和装置,用于增强机器用户和远程故障诊断顾问之间的协作通信。 该机器包括用于显示机器的所选虚拟表示的成像器,其包括机器的图像,其示出具有故障排除需要的机器的区域。 在用户和顾问之间存在通信链路,并且包括经由各个成像器同步显示给用户和顾问的所选虚拟表示的双向可视化。 图像调节器由专家操作以选择性地调整虚拟表示,以建议机器区域的一部分,其中机器用户的动作可以解决故障排除需要。 通过通信链路将选择性调整传送给机器用户,通过查看该建议的调整,建议用户采取纠正措施。 通过识别实际机器状态和共享虚拟表示之间的差异,向用户识别纠正措施。 视觉指示器可以将用户引导到特定位置,并且机器上的打击乐器中心识别用户的特定点击位置以验证故障排除专家的位置识别。