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1. 发明授权

US07308082B2 Method to enable instant collaboration via use of pervasive messaging 失效
标题翻译：通过使用普及消息传递实现即时协作的方法
公开(公告)号：US07308082B2
公开(公告)日：2007-12-11
申请号：US10626108
申请日：2003-07-24
申请人： Brent L. Davis , Peeyush Jaiswal , Pradeep P. Mansey
发明人： Brent L. Davis , Peeyush Jaiswal , Pradeep P. Mansey
IPC分类号： H04M11/06
CPC分类号： H04M3/53308 , H04M3/42374 , H04M2201/60 , H04M2203/4536
摘要： A system (10) and method (50) to enable instant collaboration via the use of pervasive messaging can include the steps of receiving (52) a call from a caller to a callee, transferring (54) the call to a voicemail system when the callee is unavailable, determining(56) if the callee is available via instant messaging, and querying (58) the caller if they want to leave one among a voice message and an instant message. In another aspect, a system and method (70) enables instant collaboration by receiving (72) a text message having a designation for text-to-speech conversion via an instant messaging network (14) where the text message is intended for a phone (16 or 18) coupled to a voicemail system (20), recognizing (74) the designation, converting (76) the text message to a voice message, calling (78) the phone, and delivering (86) the voice message to the voicemail system.
摘要翻译：通过使用普遍消息传递来实现即时协作的系统（10）和方法（50）可以包括以下步骤：从主叫方接收（52）呼叫到被叫者，将呼叫转移（54）到语音邮件系统被调用者不可用，确定（56）被叫方是否可通过即时消息传送，并且询问（58）呼叫方是否要在语音消息和即时消息之间留下一个。在另一方面，系统和方法（70）通过经由即时消息网络（14）接收（72）具有文本到语音转换的指定的文本消息来实现即时协作，其中文本消息旨在用于电话（14） 16）或（18），其连接到语音邮件系统（20），识别（74）指定，将文本消息转换（76）到语音消息，呼叫（78）电话，以及将语音消息（86）传送到语音邮件系统。

2. 发明授权

US07747732B2 Household internet connection monitoring and troubleshooting through voice based telephony devices 有权
标题翻译：通过基于语音的电话设备进行家庭互联网连接监控和故障排除
公开(公告)号：US07747732B2
公开(公告)日：2010-06-29
申请号：US10731778
申请日：2003-12-09
申请人： Shailesh B. Gandhi , Peeyush Jaiswal , Pradeep P. Mansey , Anilkumar B. Patel
发明人： Shailesh B. Gandhi , Peeyush Jaiswal , Pradeep P. Mansey , Anilkumar B. Patel
IPC分类号： G06F15/173
CPC分类号： G06F11/2294 , G06F11/0709 , G06F11/0748
摘要： A method for monitoring an Internet connection can include the step of detecting a connectivity problem with a household Internet connection. A problem contact point can be determined. A communication connection that is different from the household Internet connection can be established with the contact point. For example, a voice connection can be established with the contact point. A problem notification can be conveyed to the contact point through the established communication connection.
摘要翻译：用于监视因特网连接的方法可以包括检测家庭互联网连接的连接问题的步骤。可以确定问题联络点。可以与联系点建立与家庭互联网连接不同的通信连接。例如，可以与接触点建立语音连接。可以通过建立的通信连接将问题通知传送到联络点。

3. 发明授权

US07457395B2 Dynamic allocation of voice ports and menu options in an interactive voice recognition system 失效
标题翻译：在交互式语音识别系统中动态分配语音端口和菜单选项
公开(公告)号：US07457395B2
公开(公告)日：2008-11-25
申请号：US10736029
申请日：2003-12-15
申请人： Thomas E. Creamer , Brent L. Davis , Peeyush Jaiswal , Victor S. Moore
发明人： Thomas E. Creamer , Brent L. Davis , Peeyush Jaiswal , Victor S. Moore
IPC分类号： H04M1/64
CPC分类号： H04M3/2227 , H04M3/493 , H04M2201/40
摘要： A method (100) of dynamically assigning a plurality of voice ports and arranging a plurality of menu choice prompting sequences for at least one application includes the step of receiving (102) a plurality of incoming calls and monitoring (104) at least one among a recognition error rate for each menu option and execution path, a success rate for completing a desired transaction and an associated origination number, and monitoring frequently used menu options. In response to the monitoring steps, at least one of the menu choice prompting sequences among the plurality of menu choice prompting sequences can be rearranged (110) and at least one voice port among the plurality of voice ports can be reassigned (114).
摘要翻译：动态分配多个语音端口并为至少一个应用安排多个菜单选择提示序列的方法（100）包括以下步骤：接收（102）多个来话呼叫并监视（104）至少一个每个菜单选项和执行路径的识别错误率，用于完成所需交易的成功率和相关联的发起号码，以及监视经常使用的菜单选项。响应于监视步骤，多个菜单选择提示序列中的菜单选择提示序列中的至少一个可以被重新排列（110），并且多个语音端口中的至少一个语音端口可被重新分配（114）。

4. 发明授权

US07308360B2 Technique for audibly providing driving directions using a mobile telephone 有权
标题翻译：使用移动电话可听见地提供行车指示的技术
公开(公告)号：US07308360B2
公开(公告)日：2007-12-11
申请号：US11083425
申请日：2005-03-18
申请人： Akram A. Bou-Ghannam , Brent L. Davis , Peeyush Jaiswal , James R. Lewis , Fang Wang
发明人： Akram A. Bou-Ghannam , Brent L. Davis , Peeyush Jaiswal , James R. Lewis , Fang Wang
IPC分类号： G01C21/00
CPC分类号： G01C21/005
摘要： A method for providing driving directions can include the step of within a mobile telephone device, associating one or more of audio files with enabling GPS coordinates. The audio files can include digitally encoded speech that specify driving instructions. Current GPS coordinates for the mobile telephone device can be ascertained. When the current GPS coordinates match enabling GPS coordinates, the audio file associated with the enabling GPS coordinates can be played.
摘要翻译：用于提供驾驶方向的方法可以包括在移动电话设备内的将一个或多个音频文件与启用的GPS坐标相关联的步骤。音频文件可以包括指定驾驶指令的数字编码语音。可以确定移动电话设备的当前GPS坐标。当当前GPS坐标与启用GPS坐标相匹配时，可以播放与启用的GPS坐标相关联的音频文件。

5. 发明授权

US07308079B2 Automating testing path responses to external systems within a voice response system 有权
标题翻译：自动测试路径响应语音响应系统中的外部系统
公开(公告)号：US07308079B2
公开(公告)日：2007-12-11
申请号：US10736315
申请日：2003-12-15
申请人： Thomas E. Creamer , Brent L. Davis , Peeyush Jaiswal , Victor S. Moore
发明人： Thomas E. Creamer , Brent L. Davis , Peeyush Jaiswal , Victor S. Moore
IPC分类号： H04M1/24
CPC分类号： H04M3/493 , H04M1/24 , H04M3/22
摘要： A method of testing path a voice response system can include establishing a voice link between a test system and a voice response system and playing voice prompts to the test system over the voice link. The method also can include sending execution information to the test system over the voice link.
摘要翻译：语音应答系统的测试路径的方法可以包括在测试系统和语音响应系统之间建立语音链路，并通过语音链路向测试系统播放语音提示。该方法还可以包括通过语音链路向执行信息发送测试系统。

6. 发明授权

US07133512B2 Conference call aggregation using an interactive voice response system 有权
标题翻译：使用交互式语音应答系统的电话会议聚合
公开(公告)号：US07133512B2
公开(公告)日：2006-11-07
申请号：US10697220
申请日：2003-10-30
申请人： Thomas E. Creamer , Brent L. Davis , Peeyush Jaiswal , Fang Wang
发明人： Thomas E. Creamer , Brent L. Davis , Peeyush Jaiswal , Fang Wang
IPC分类号： H04M3/42
CPC分类号： H04M3/565 , H04M3/493 , H04M3/56 , H04M2203/2072
摘要： Within an interactive voice response system, a method of aggregating conference calls can include registering a caller with the interactive voice response system, accessing a calendar system used by the registered caller to determine teleconference data specifying at least a telephone number for a scheduled conference call, and, at approximately a time of the conference call, automatically calling the telephone number for the conference call. The method also can include establishing contact with the registered caller and joining the registered caller with the conference call.
摘要翻译：在交互式语音响应系统内，汇聚电话会议的方法可以包括：向交互式语音响应系统注册呼叫者，访问由所注册的呼叫者使用的日历系统，以确定至少指定一个预定电话会议的电话号码的电话会议数据，并且在电话会议的大约一个时刻，自动呼叫电话会议的电话号码。该方法还可以包括与注册的呼叫者建立联系，并将登记的呼叫者加入电话会议。

7. 发明授权

US09172493B2 Caller-identity based security 有权
标题翻译：基于呼叫者身份的安全性
公开(公告)号：US09172493B2
公开(公告)日：2015-10-27
申请号：US11611996
申请日：2006-12-18
申请人： Brent L. Davis , Peeyush Jaiswal , Naveen Narayan
发明人： Brent L. Davis , Peeyush Jaiswal , Naveen Narayan
IPC分类号： G06F21/00 , H04K1/00 , H04M3/16
CPC分类号： H04L63/0428 , H04K1/00 , H04M3/16 , H04W12/02 , H04W12/04 , H04W12/06
摘要： A method, system and computer-readable medium for providing a user identity-based secure channel between a digital telephone and a service provider is presented. At the service provider, an encrypted voice transmission from a digital telephone is decrypted. The voice transmission was encrypted at the digital telephone by using a user voice encryption key that was created in the digital telephone. The user voice encryption key was created at the digital telephone by inputting a telephone identifier and a called telephone number into a public encryption key algorithm that is supplied by the service provider. By decrypting the encrypted voice transmission, the service provider is able to extract the voice transmission, the telephone identifier, and the called telephone number, thus allowing the service provider to route the voice transmission to an appropriate answering party at the service provider.
摘要翻译：提出了一种用于在数字电话和服务提供商之间提供基于用户身份的安全信道的方法，系统和计算机可读介质。在服务提供商处，解密来自数字电话的加密语音传输。语音传输在数字电话上通过使用在数字电话中创建的用户语音加密密钥进行了加密。通过将电话标识符和被叫电话号码输入到由服务提供商提供的公共加密密钥算法中，在数字电话机上创建用户语音加密密钥。通过解密加密的语音传输，服务提供商能够提取语音传输，电话标识符和被叫电话号码，从而允许服务提供商将语音传输路由到服务提供商处的适当应答方。

8. 发明授权

US08661112B2 Customized interactive voice response menus 有权
标题翻译：定制的交互式语音响应菜单
公开(公告)号：US08661112B2
公开(公告)日：2014-02-25
申请号：US10326687
申请日：2002-12-20
申请人： Thomas E. Creamer , Brent L. Davis , Peeyush Jaiswal , Victor S. Moore
发明人： Thomas E. Creamer , Brent L. Davis , Peeyush Jaiswal , Victor S. Moore
IPC分类号： G06F15/16
CPC分类号： H04M3/493 , H04M3/42059 , H04M2203/355
摘要： A method for providing customized interactive voice response menus can include monitoring user interactions with an interactive voice response system. Data concerning the user interactions can be stored. A request to initiate an interactive voice response session can be received. The interactive voice response system can determine an identity for a user making the request. The interactive voice response system can generate a customized menu for the user. At least a portion of the customized menu can be based upon the usage data. The customized menu can be presented to the user.
摘要翻译：用于提供定制的交互式语音响应菜单的方法可以包括监视与交互式语音响应系统的用户交互。可以存储有关用户交互的数据。可以接收到发起交互式语音响应会话的请求。交互式语音响应系统可以确定发出请求的用户的身份。交互式语音应答系统可以为用户生成定制的菜单。定制菜单的至少一部分可以基于使用数据。定制菜单可以呈现给用户。

9. 发明授权

US07216287B2 Personal voice portal service 失效
标题翻译：个人语音门户服务
公开(公告)号：US07216287B2
公开(公告)日：2007-05-08
申请号：US10211155
申请日：2002-08-02
申请人： Vicki L. Colson , Thomas E. Creamer , Brent L. Davis , Peeyush Jaiswal , Victor S. Moore
发明人： Vicki L. Colson , Thomas E. Creamer , Brent L. Davis , Peeyush Jaiswal , Victor S. Moore
IPC分类号： G06F17/00 , G06F17/24 , G06F15/16 , G10L21/00
CPC分类号： G06F17/218
摘要： A method of deriving audio content from visual content can include modifying a visual markup language document requested by a client computer system to specify a control for generating an audio markup language document version of the visual markup language document. The modified visual markup language document can be provided to the client computer system. Responsive to a selection of the control, an audio markup language document version of the visual markup language document can be generated. The audio markup language document can be saved for subsequent presentation through an audio interface.
摘要翻译：从视觉内容导出音频内容的方法可以包括修改由客户计算机系统请求的视觉标记语言文档，以指定用于生成视觉标记语言文档的音频标记语言文档版本的控件。修改后的视觉标记语言文档可以提供给客户端计算机系统。响应于控件的选择，可以生成视觉标记语言文档的音频标记语言文档版本。可以保存音频标记语言文档，以便通过音频接口进行后续显示。

10. 发明授权

US07180985B2 Interactive voice response (IVR) aggregation master service 失效
标题翻译：交互式语音应答（IVR）聚合主服务
公开(公告)号：US07180985B2
公开(公告)日：2007-02-20
申请号：US10649052
申请日：2003-08-27
申请人： Vicki L. Colson , Thomas E. Creamer , Brent L. Davis , Peeyush Jaiswal , Victor S. Moore
发明人： Vicki L. Colson , Thomas E. Creamer , Brent L. Davis , Peeyush Jaiswal , Victor S. Moore
IPC分类号： H04M11/00
CPC分类号： H04M3/493 , H04M3/382 , H04M7/00
摘要： A method of aggregating interactive voice response services from a plurality of interactive voice response systems can include, for at least one caller, storing service information for a plurality of services within an interactive voice response system. Each service can be accessible through a corresponding one of the plurality of interactive voice response systems. The method further can include receiving a call from the caller and receiving an input from the caller over the call, wherein the input identifies at least one of the plurality of services and corresponding interactive voice response systems. The method also can include accessing the interactive voice response system corresponding to the identified service on behalf of the caller, retrieving information from the interactive voice response system, and providing the retrieved information to the caller.
摘要翻译：从多个交互式语音响应系统聚合交互式语音响应服务的方法可以包括对于至少一个呼叫者，在交互式语音响应系统内存储多个服务的服务信息。每个服务可以通过多个交互式语音响应系统中相应的一个访问。该方法还可以包括从呼叫者接收呼叫并通过呼叫接收来自呼叫者的输入，其中所述输入识别所述多个服务中的至少一个和对应的交互式语音响应系统。该方法还可以包括代表呼叫者访问对应于所识别的服务的交互式语音响应系统，从交互式语音响应系统检索信息，以及将检索到的信息提供给呼叫者。

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