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    • 2. 发明授权
    • Bus interface for automatic call distributor
    • 总线接口,用于自动呼叫分配器
    • US06574330B1
    • 2003-06-03
    • US09460192
    • 1999-12-10
    • Daniel F. BakerPaul D. SwardstromSteven T. DeLong
    • Daniel F. BakerPaul D. SwardstromSteven T. DeLong
    • H04M300
    • H04M3/523
    • An automatic call distribution system includes an automatic call distribution network, a plurality of network terminations interconnectable with the automatic call distribution network using a first bus protocol, and an interface which is interconnectable with one of the first network terminations using the first bus protocol. The interface is operable for interfacing between the first bus protocol and a second bus protocol different than the first bus protocol, and a network termination functional module is interconnectable with the interface using the second bus protocol. An automatic call distributor interconnectable with a network termination using a first bus protocol is used by a method that includes the steps of coupling a bus converter with the network termination using the first bus protocol and coupling a network termination functional module with the bus converter using a second bus protocol different than the first bus protocol. The bus converter is operable for converting between the first bus protocol and the second bus protocol.
    • 自动呼叫分配系统包括自动呼叫分配网络,使用第一总线协议与自动呼叫分配网络互连的多个网络终端,以及可以使用第一总线协议与第一网络终端之一互连的接口。 该接口可操作用于在第一总线协议和不同于第一总线协议的第二总线协议之间进行接口,并且网络终端功能模块可使用第二总线协议与接口互连。 使用第一总线协议与网络终端互连的自动呼叫分配器通过一种方法来使用,该方法包括以下步骤:使用第一总线协议将总线转换器与网络终端耦合,并使用总线转换器将网络终端功能模块与总线转换器 第二总线协议不同于第一总线协议。 总线转换器可操作用于在第一总线协议和第二总线协议之间进行转换。
    • 3. 发明授权
    • Periodic process timer
    • 定期处理定时器
    • US06385637B1
    • 2002-05-07
    • US08915707
    • 1997-08-21
    • Michael PetersPaul D. SwardstromWilliam W. Parker
    • Michael PetersPaul D. SwardstromWilliam W. Parker
    • G06F900
    • G06F9/4843G06F11/3419G06F2201/865G06F2201/88H04M3/365H04M3/523H04M2201/14
    • A periodic process timer is incorporated into a multi-tasking operating system of an automatic call distributor system. The process timing method includes the steps of: a) initializing a plurality of accumulator values corresponding to a single process of a plurality of processes, each accumulator value defined to represent a total processing time for each process; b) recording a starting value of a counter device; c) activating the counter device prior to execution of a selected process; d) permitting the selected process to execute; e) stopping the counter device after execution of the selected process; f) reading and ending value of the counter device; g) determining a difference value between the starting value and the ending value in the counter device; h) adding the difference value of the counter device to the accumulator value corresponding to the selected process; i) continuously repeating steps (b) through (h) until a predetermined amount of time has elapsed, to obtain a total accumulator value representing the total processing time for each selected process; and j) saving the accumulator values for each selected process.
    • 周期性处理定时器被并入自动呼叫分配器系统的多任务操作系统中。 处理定时方法包括以下步骤:a)初始化与多个进程的单个进程对应的多个累加器值,每个累加器值被定义为表示每个进程的总处理时间; b)记录计数器装置的起始值; c)在执行所选择的过程之前激活计数器装置; d)允许所选择的过程执行; e)在执行所选择的过程之后停止计数器装置; f)计数器装置的读取和结束值; g)确定所述计数器装置中的起始值和结束值之间的差值; h)将计数器装置的差值加到对应于所选择的处理的累加器值; i)连续地重复步骤(b)至(h)直到经过预定时间量,以获得表示每个所选择处理的总处理时间的总累加器值; 并且j)保存每个所选进程的累加器值。