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1. 发明申请

US20120163577A1 METHOD AND SYSTEM FOR AUTOMATIC CONFERENCE CALL SESSION MIGRATION 有权
标题翻译：自动会议呼叫会话移动的方法和系统
公开(公告)号：US20120163577A1
公开(公告)日：2012-06-28
申请号：US12978896
申请日：2010-12-27
申请人： JOHN F. BUFORD , KRISHNA K. DHARA , VENKATESH KRISHNASWAMY , XIAOTAO WU
发明人： JOHN F. BUFORD , KRISHNA K. DHARA , VENKATESH KRISHNASWAMY , XIAOTAO WU
IPC分类号： H04M3/42
CPC分类号： H04L12/1822 , H04L51/066
摘要： Disclosed herein are methods, systems, and non-transitory computer-readable storage media for conference call session migration. The conference call session migration includes automatically configuring and establishing a target conference call session during a source conference call session; automatically converting session state and session history from a source format of the source conference call session to a target format of the target conference call session, and automatically connecting per-user clients to the target conference call session. For example, in response to a request from a session manger, the participants on the source conference call session are added to the target conference call session in order to add new media or other conferencing capabilities subject to network and server capabilities, user devices, user conferencing software, user location, user preferences, and policies.
摘要翻译：这里公开了用于会议呼叫会话迁移的方法，系统和非暂时的计算机可读存储介质。电话会议迁移包括在源电话会议期间自动配置和建立目标会议呼叫会话; 将会话状态和会话历史从源会议呼叫会话的源格式自动转换为目标会议呼叫会话的目标格式，并且将每个用户客户端自动连接到目标会议呼叫会话。例如，响应于来自会话管理器的请求，源会议呼叫会话的参与者被添加到目标会议呼叫会话，以便添加受媒体或服务器能力的新媒体或其他会议功能，用户设备，用户会议软件，用户位置，用户偏好和策略。

2. 发明授权

US07734028B2 Method and apparatus for delivering enhanced caller identification services to a called party 有权
标题翻译：用于向被叫方传送增强的呼叫者识别服务的方法和装置
公开(公告)号：US07734028B2
公开(公告)日：2010-06-08
申请号：US10955907
申请日：2004-09-30
申请人： Krishna K. Dhara , Gary Hildebrand , Venkatesh Krisnaswamy
发明人： Krishna K. Dhara , Gary Hildebrand , Venkatesh Krisnaswamy
IPC分类号： H04M1/56 , H04M15/06 , H04M3/00
CPC分类号： H04L61/1529 , H04L29/06 , H04L29/06027 , H04L29/12094 , H04L65/1069 , H04L67/02 , H04L69/329 , H04M1/575 , H04M1/576 , H04M3/42042 , H04M3/42076 , H04M15/06 , H04Q3/72
摘要： Methods and apparatus are disclosed for delivering enhanced caller information to a called party. A user document associated with a calling party is provided to the called party as part of signaling information associated with the call, such as a SIP invite message. The user document may be, for example, a vCard or vCalendar.
摘要翻译：公开了用于将增强的呼叫者信息递送给被叫方的方法和装置。作为与呼叫相关联的信令信息的一部分，例如SIP邀请消息，与呼叫方相关联的用户文档被提供给被叫方。用户文档可以是例如vCard或vCalendar。

3. 发明申请

US20120030289A1 SYSTEM AND METHOD FOR MULTI-MODEL, CONTEXT-SENSITIVE, REAL-TIME COLLABORATION 审中-公开
标题翻译：多模式，语境敏感，实时协作的系统与方法
公开(公告)号：US20120030289A1
公开(公告)日：2012-02-02
申请号：US12848009
申请日：2010-07-30
申请人： John F. BUFORD , Krishna K. Dhara , Mario Kolberg , Venkatesh Krishnaswamy , Xiaotao Wu
发明人： John F. BUFORD , Krishna K. Dhara , Mario Kolberg , Venkatesh Krishnaswamy , Xiaotao Wu
IPC分类号： G06F15/16
CPC分类号： G06Q10/10
摘要： Disclosed herein are systems, methods, and non-transitory computer-readable storage media for communicating via a multi-model collaboration space. A system practicing the method first assigns a communication endpoint identifier to a multi-model collaboration space having at least one entity. The endpoint identifier can be a telephone, email address, IP address, or username, for example. The system receives an incoming communication addressed to the communication endpoint identifier, such as a telephone call or email, and transfers the incoming communication to at least one entity in the multi-model collaboration space. In one aspect, the multi-model collaboration space provides a shared persistent container where entities can perform collaboration activities. The entities can have unique identities. The entities can be humans and/or automated, non-human, system-owned entities. Entities can share their context-specific view of the multi-model collaboration space with other entities. Such a multi-model collaboration space can be used in an enterprise environment.
摘要翻译：这里公开的是用于经由多模式协作空间进行通信的系统，方法和非暂时的计算机可读存储介质。实施该方法的系统首先将通信端点标识符分配给具有至少一个实体的多模式协作空间。端点标识符可以是电话，电子邮件地址，IP地址或用户名。系统接收寻址到诸如电话呼叫或电子邮件之类的通信端点标识符的传入通信，并将传入通信传送到多模式协作空间中的至少一个实体。在一个方面，多模式协作空间提供了一个共享持久性容器，其中实体可以执行协作活动。实体可以具有唯一的身份。实体可以是人类和/或自动化的，非人类的，系统的实体。实体可以与其他实体共享其与多模式协作空间的上下文相关视图。这样的多模式协作空间可以在企业环境中使用。

4. 发明申请

US20090089289A1 Methods and Apparatus for Providing Customer Treatment Information Over a Network 有权
标题翻译：通过网络提供客户处理信息的方法和装置
公开(公告)号：US20090089289A1
公开(公告)日：2009-04-02
申请号：US11863879
申请日：2007-09-28
申请人： Krishna K. Dhara , Venkat R. Goud , Venkatesh Krishnaswamy
发明人： Krishna K. Dhara , Venkat R. Goud , Venkatesh Krishnaswamy
IPC分类号： G06F17/30
CPC分类号： G06Q10/00
摘要： Methods and apparatus are disclosed for providing customer treatment information over a network. A transaction communication is established between a first enterprise and a second enterprise by receiving a request from a user associated with the first enterprise to establish the transaction communication; determining if the second enterprise is authorized to access enterprise information of the first enterprise; obtaining enterprise information from an enterprise database of the first enterprise; and providing the obtained information to the second enterprise as part of the establishment of the transaction communication if the second enterprise is authorized to access the enterprise information of the first enterprise. The enterprise information is typically related to the transaction and may comprise one or more of customer priority information and a transaction history. The second enterprise can determine if a third enterprise is authorized to access enterprise information of the first enterprise and/or the second enterprise.
摘要翻译：公开了用于通过网络提供客户治疗信息的方法和装置。通过接收来自与第一企业相关联的用户的请求建立交易通信，在第一企业和第二企业之间建立交易通信; 确定第二企业是否被授权访问第一企业的企业信息; 从第一企业的企业数据库获取企业信息; 并且如果第二企业被授权访问第一企业的企业信息，则将获得的信息提供给第二企业作为建立交易通信的一部分。企业信息通常与交易相关，并且可以包括客户优先级信息和交易历史中的一个或多个。第二企业可以确定第三企业是否被授权访问第一企业和/或第二企业的企业信息。

5. 发明授权

US08600964B2 Methods and apparatus for providing customer treatment information over a network 有权
标题翻译：通过网络提供客户治疗信息的方法和装置
公开(公告)号：US08600964B2
公开(公告)日：2013-12-03
申请号：US11863879
申请日：2007-09-28
申请人： Krishna K Dhara , Venkat R Goud , Venkatesh Krishnaswamy
发明人： Krishna K Dhara , Venkat R Goud , Venkatesh Krishnaswamy
IPC分类号： G06F17/30
CPC分类号： G06Q10/00
摘要： Methods and apparatus are disclosed for providing customer treatment information over a network. A transaction communication is established between a first enterprise and a second enterprise by receiving a request from a user associated with the first enterprise to establish the transaction communication; determining if the second enterprise is authorized to access enterprise information of the first enterprise; obtaining enterprise information from an enterprise database of the first enterprise; and providing the obtained information to the second enterprise as part of the establishment of the transaction communication if the second enterprise is authorized to access the enterprise information of the first enterprise. The enterprise information is typically related to the transaction and may comprise one or more of customer priority information and a transaction history. The second enterprise can determine if a third enterprise is authorized to access enterprise information of the first enterprise and/or the second enterprise.
摘要翻译：公开了用于通过网络提供客户治疗信息的方法和装置。通过接收来自与第一企业相关联的用户的请求建立交易通信，在第一企业和第二企业之间建立交易通信; 确定第二企业是否被授权访问第一企业的企业信息; 从第一企业的企业数据库获取企业信息; 并且如果第二企业被授权访问第一企业的企业信息，则将获得的信息提供给第二企业作为建立交易通信的一部分。企业信息通常与交易相关，并且可以包括客户优先级信息和交易历史中的一个或多个。第二企业可以确定第三企业是否被授权访问第一企业和/或第二企业的企业信息。

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