会员体验
专利管家(专利管理)
工作空间(专利管理)
风险监控(情报监控)
数据分析(专利分析)
侵权分析(诉讼无效)
联系我们
交流群
官方交流:
QQ群: 891211   
微信请扫码    >>>
现在联系顾问~
热词
    • 5. 发明授权
    • Home/commercial security monitoring system
    • 家庭/商业安全监控系统
    • US06452490B1
    • 2002-09-17
    • US09382282
    • 1999-08-24
    • Stuart Mandel GarlandJohn Andrew JohnsonEric Edward KampmeierJames Allen KowalDavid B. Smith
    • Stuart Mandel GarlandJohn Andrew JohnsonEric Edward KampmeierJames Allen KowalDavid B. Smith
    • G08B2900
    • G08B25/08G08B25/007Y10S370/913
    • A method and apparatus for communicating between Customer Premises Equipment, (CPE) alarm sensing devices, and alarm monitoring stations. The sensing devices communicate with an end office switch by transmitting a message, such as a string of Dual-Tone Multi-Frequency, (DTMF) digits to that switch. At the switch, the message is processed and a determination is made which of a plurality of alarm monitoring stations should receive the alarm indication. One or more data packets are sent to the selected alarm monitoring stations with the packets identifying the source of the alarm indication, and the type of alarm indication. Advantageously, the packetized communication between the end office switch and the alarm monitoring system allows a high volume of alarm indications to be sent to an alarm monitoring station, because individual telephone connections are not required for each such alarm message.
    • 用于在客户驻地设备,(CPE)报警感测装置和报警监控站之间进行通信的方法和装置。 感测设备通过向该交换机发送诸如双音多频(DTMF)字符串的消息来与终端交换机通信。 在开关处,处理消息并确定多个报警监视站中的哪一个应该接收报警指示。 一个或多个数据分组被发送到所选择的报警监视站,其中分组标识报警指示的来源以及报警指示的类型。 有利地,终端办公室交换机和报警监控系统之间的分组化通信允许将大量报警指示发送到报警监视站,因为每个这样的报警消息不需要各个电话连接。
    • 9. 发明授权
    • Enhanced end user automatic call distributor control
    • 增强终端用户自动呼叫分配器控制
    • US06798877B2
    • 2004-09-28
    • US09886795
    • 2001-06-21
    • John Andrew JohnsonEric Edward KampmeierSteven Robert KrauseDavid B. SmithMatthew Richard Smith
    • John Andrew JohnsonEric Edward KampmeierSteven Robert KrauseDavid B. SmithMatthew Richard Smith
    • H04M3523
    • H04M3/5191H04M3/523H04M2203/2011
    • A method and apparatus for controlling administration of Automatic Call Distributor (ACD) queues of an ACD or network of ACDs by a caller, and of communicating data to an ACD Agent. The caller receives information concerning the status of queues in one or a plurality of ACDs. If the caller wishes to communicate with a particular Agent, wait time for that Agent is provided to the caller. The caller can select a particular Agent, and will be connected when that Agent becomes available subject to other restrictions of the ACD queue. The caller can prepare information for transmission to an answering Agent while the caller waits. Advantageously, the caller can control which Agent or which sub-group of Agents should respond to his/her call, taking into account the different waiting times associated with a particular Agent or the first available Agent when the caller reaches the top of the queue.
    • 一种用于由呼叫者控制ACD或ACD网络的自动呼叫分配器(ACD)队列的管理以及向ACD代理传送数据的方法和装置。 呼叫者接收有关一个或多个ACD中队列状态的信息。 如果主叫方希望与特定的代理进行通信,那么该代理的等待时间将提供给呼叫者。 呼叫者可以选择特定的代理,并且当该代理可用时可以连接到受ACD队列的其他限制。 呼叫者可以准备在呼叫者等待时传送给应答代理的信息。 有利地,当呼叫者到达队列的顶部时,呼叫者可以考虑到与特定的代理或第一可用代理相关联的不同的等待时间,呼叫者可以控制哪个代理或哪个代理组应该响应他/她的呼叫。