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    • 76. 发明申请
    • Method, Apparatus, and Program for Scheduling Resources in a Penalty-Based Environment
    • 用于在基于罚则的环境中调度资源的方法,装置和程序
    • US20080005744A1
    • 2008-01-03
    • US11767891
    • 2007-06-25
    • Melissa BucoRong ChangLaura LunaChristopher WardJoel WolfPhilip Yu
    • Melissa BucoRong ChangLaura LunaChristopher WardJoel WolfPhilip Yu
    • G06F9/46
    • G06F9/4887G06Q10/06
    • The present invention relates to the problem of scheduling work for employees and/or other resources in a help desk or similar environment. The employees have different levels of training and availabilities. The jobs, which occur as a result of dynamically occurring events, consist of multiple tasks ordered by chain precedence. Each job and/or task carries with it a penalty which is a step function of the time taken to complete it, the deadlines and penalties having been negotiated as part of one or more service level agreement contracts. The goal is to minimize the total amount of penalties paid. The invention consists of a pair of heuristic schemes for this difficult scheduling problem, one greedy and one randomized. The greedy scheme is used to provide a quick initial solution, while the greedy and randomized schemes are combined in order to think more deeply about particular problem instances. The invention also includes a scheme for determining how much time to allocate to thinking about each of several potential problem instance variants.
    • 本发明涉及在帮助台或类似环境中调度员工和/或其他资源的工作的问题。 员工具有不同的培训水平和可用性。 由于动态发生的事件而发生的作业由链优先级排序的多个任务组成。 每项工作和/或任务带有罚款,这是完成它所需的时间的一个阶段功能,作为一个或多个服务级别协议合同的一部分,谈判达成的期限和处罚。 目标是尽量减少所支付的罚款总额。 本发明由一对启发式方案组成,用于这个困难的调度问题,一个是贪心的,一个是随机的。 贪心的方案用于提供一个快速的初步解决方案,而贪心和随机的方案是相结合的,以便更深入地思考特定的问题实例。 本发明还包括一种用于确定分配多少时间以考虑几个潜在问题实例变体中的每一个的方案。
    • 77. 发明申请
    • Method and apparatus for the manipulation, customization, coordination and decomposition of active data models
    • 活动数据模型的操作,定制,协调和分解的方法和装置
    • US20070282923A1
    • 2007-12-06
    • US11445477
    • 2006-06-01
    • Christopher WardKenneth D. ChristianceMichael J. SpisakHui Su
    • Christopher WardKenneth D. ChristianceMichael J. SpisakHui Su
    • G06F17/30
    • G06F16/20
    • Methods and systems are provided for the synchronization of data elements between structured documents that utilize these data elements in the management of information technology systems and data repositories from which the data elements can be obtained. Synchronization is facilitated by the use of an active data model containing model elements associated with the data elements and containing sufficient information for the synchronization. These active data models can be created specifically for a given structured document, created by modifying a generic active data model or created as a composite of existing active data models. Synchronization updates are obtained from a central trusted data source or, using a coordination adaptor, from alternative data sources having the desired level of trust. The active data models can be decomposed into adaptive business objects that are used in the management of the information technology system.
    • 提供了方法和系统,用于在结构化文档之间同步数据元素,这些结构化文档在信息技术系统的管理和可从中获取数据元素的数据存储库中利用这些数据元素。 通过使用包含与数据元素相关联的模型元素并包含用于同步的足够信息的活动数据模型来促进同步。 这些活动数据模型可以专门为给定的结构化文档创建,通过修改通用活动数据模型或创建为现有活动数据模型的组合而创建。 从中央可信数据源获得同步更新,或者使用协调适配器从具有所需信任级别的替代数据源获得。 活动数据模型可以分解为用于信息技术系统管理的自适应业务对象。