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1. 发明授权

US07913227B2 Methods and apparatus for management of configuration item lifecycle state transitions 失效
标题翻译：用于管理配置项生命周期状态转换的方法和设备
公开(公告)号：US07913227B2
公开(公告)日：2011-03-22
申请号：US11679999
申请日：2007-02-28
申请人： Glenn C. Aikens , Melissa Jane Buco , Maheswaran Surendra , Christopher Ward , Steve Weinberger , Sam Shixiong Yang
发明人： Glenn C. Aikens , Melissa Jane Buco , Maheswaran Surendra , Christopher Ward , Steve Weinberger , Sam Shixiong Yang
IPC分类号： G06F9/44
CPC分类号： H04L41/085
摘要： Techniques for managing a plurality of configuration items in an information repository are provided. Lifecycle state transitions of the plurality of configuration items are regulated in accordance with one or more lifecycle state transition diagrams and, when a life cycle state transition involves a protected life cycle state, one or more request for change identifiers.
摘要翻译：提供了用于管理信息库中的多个配置项的技术。根据一个或多个生命周期状态转换图来调节多个配置项的生命周期状态转换，并且当生命周期状态转换涉及受保护的生命周期状态时，对变化标识符进行一个或多个请求。

2. 发明申请

US20080209398A1 Methods and Apparatus for Authentication of Configuration Items Via Configuration Item Change Analysis 失效
标题翻译：通过配置项变更分析认证配置项的方法和装置
公开(公告)号：US20080209398A1
公开(公告)日：2008-08-28
申请号：US11679996
申请日：2007-02-28
申请人： Glenn C. Aikens , Melissa Jane Buco , Maheswaran Surendra , Christopher Ward , Steve Weinberger , Sam Shixiong Yang
发明人： Glenn C. Aikens , Melissa Jane Buco , Maheswaran Surendra , Christopher Ward , Steve Weinberger , Sam Shixiong Yang
IPC分类号： G06F9/44
CPC分类号： G06F8/71
摘要： Techniques for authenticating one or more configuration items in an information repository are provided comprising the step of running an audit on the one or more configuration items in accordance with a change history of each of the one or more configuration items and one or more request for change identifiers.
摘要翻译：提供了用于认证信息存储库中的一个或多个配置项的技术，包括根据一个或多个配置项中的每一个的改变历史和一个或多个改变请求对一个或多个配置项进行审核的步骤身份标识。

3. 发明授权

US08631389B2 Methods and apparatus for authentication of configuration items via configuration item change analysis 失效
标题翻译：通过配置项变更分析认证配置项的方法和装置
公开(公告)号：US08631389B2
公开(公告)日：2014-01-14
申请号：US11679996
申请日：2007-02-28
申请人： Glenn C. Aikens , Melissa Jane Buco , Maheswaran Surendra , Christopher Ward , Steve Weinberger , Sam Shixiong Yang
发明人： Glenn C. Aikens , Melissa Jane Buco , Maheswaran Surendra , Christopher Ward , Steve Weinberger , Sam Shixiong Yang
IPC分类号： G06F9/44
CPC分类号： G06F8/71
摘要： Techniques for authenticating one or more configuration items in an information repository are provided comprising the step of running an audit on the one or more configuration items in accordance with a change history of each of the one or more configuration items and one or more request for change identifiers.
摘要翻译：提供了用于认证信息存储库中的一个或多个配置项的技术，包括根据一个或多个配置项中的每一个的改变历史和一个或多个改变请求对一个或多个配置项进行审核的步骤身份标识。

4. 发明申请

US20080208792A1 Methods and Apparatus for Management of Configuration Item Lifecycle State Transitions 失效
标题翻译：配置项目生命周期状态转换管理方法与设备
公开(公告)号：US20080208792A1
公开(公告)日：2008-08-28
申请号：US11679999
申请日：2007-02-28
申请人： Glenn C. Aikens , Melissa Jane Buco , Maheswaran Surendra , Christopher Ward , Steve Weinberger , Sam Shixiong Yang
发明人： Glenn C. Aikens , Melissa Jane Buco , Maheswaran Surendra , Christopher Ward , Steve Weinberger , Sam Shixiong Yang
IPC分类号： G06F17/30
CPC分类号： H04L41/085
摘要： Techniques for managing a plurality of configuration items in an information repository are provided. Lifecycle state transitions of the plurality of configuration items are regulated in accordance with one or more lifecycle state transition diagrams and, when a life cycle state transition involves a protected life cycle state, one or more request for change identifiers.
摘要翻译：提供了用于管理信息库中的多个配置项的技术。根据一个或多个生命周期状态转换图来调节多个配置项的生命周期状态转换，并且当生命周期状态转换涉及受保护的生命周期状态时，对变化标识符进行一个或多个请求。

5. 发明申请

US20080300837A1 Methods, Computer Program Products and Apparatus Providing Improved Selection of Agreements Between Entities 审中-公开
标题翻译：方法，计算机程序产品和设备提高实体间协议的选择
公开(公告)号：US20080300837A1
公开(公告)日：2008-12-04
申请号：US11755911
申请日：2007-05-31
申请人： Melissa Jane Buco , Genady Grabarnik , Larisa Shwartz , Maheswaran Surendra , Christopher Ward
发明人： Melissa Jane Buco , Genady Grabarnik , Larisa Shwartz , Maheswaran Surendra , Christopher Ward
IPC分类号： G06G7/48
CPC分类号： G06Q10/00
摘要： The exemplary embodiments of the invention provide methods, computer program products and apparatus that describe techniques for improved selection of agreements between entities, such as between a service provider and another entity (e.g., a supplier or customer of the service provider). In one non-limiting, exemplary embodiment, a method includes: providing a workflow model for a plurality of sub-processes, wherein the plurality of sub-processes has a plurality of second values, wherein each sub-process of the plurality of sub-processes has a different second value of the plurality of second values corresponding to a property common to each sub-process of the plurality of sub-processes, wherein the workflow model is a workflow model of a process; determining a first probability distribution of a first value for the process based on a plurality of second probability distributions for the plurality of second values, wherein each second probability distribution of the plurality of second probability distributions is for a different second value of the plurality of second values; and selecting an agreement based on the determined first probability distribution of the first value, wherein the selected agreement is an agreement to be used between a first entity and a second entity.
摘要翻译：本发明的示例性实施例提供了描述用于改进实体之间的协议选择的技术的方法，计算机程序产品和装置，例如在服务提供商和另一实体（例如，服务提供商的供应商或客户）之间。在一个非限制性的示例性实施例中，一种方法包括：为多个子过程提供工作流模型，其中所述多个子过程具有多个第二值，其中所述多个子过程中的每个子过程，过程具有与多个子过程的每个子过程共同的属性对应的多个第二值的不同的第二值，其中工作流模型是过程的工作流模型; 基于所述多个第二值的多个第二概率分布来确定所述处理的第一值的第一概率分布，其中所述多个第二概率分布中的每个第二概率分布用于所述多个第二概率分布中的所述多个第二概率分布的不同第二值价值观以及基于所确定的第一值的第一概率分布来选择协议，其中所选择的协议是在第一实体和第二实体之间使用的协议。

6. 发明申请

US20080222645A1 Process Execution Management Based on Resource Requirements and Business Impacts 失效
标题翻译：基于资源需求和业务影响的流程执行管理
公开(公告)号：US20080222645A1
公开(公告)日：2008-09-11
申请号：US12125375
申请日：2008-05-22
申请人： Melissa Jane Buco , Jarir Kamel Chaar , Rong Nickle Chang , Guerney Douglass Holloway Hunt , Laura Zaihua Luan , Christopher Ward
发明人： Melissa Jane Buco , Jarir Kamel Chaar , Rong Nickle Chang , Guerney Douglass Holloway Hunt , Laura Zaihua Luan , Christopher Ward
IPC分类号： G06F9/50
CPC分类号： G06F9/5038 , G05B19/41865 , G06F9/50 , G06F9/505 , G06Q10/06 , G06Q10/06311 , G06Q10/06312 , G06Q10/06375
摘要： Techniques are presented for managing execution of processes on a data processing system The data processing system comprises process instances that are each an execution of a corresponding process. Each process instance comprises activity instances. Business impacts are determined for the process instances, the activity instances, or both. Order of execution of the activity instances is managed by allocating resources to activity instances in order to achieve an objective defined in terms of the business impacts. In another embodiment, requests are received for the execution of the processes. For a given request, one or more of the operations of assigning, updating, aggregating, and weighting of first business impacts associated with the given request are performed to create second business impacts associated with the given request. Additionally, requests can be modified. Modification can include changing the process requested or process input as deemed appropriate, combining related requests into a single request, or both. Unmodified requests and any modified requests are managed.
摘要翻译：呈现用于管理数据处理系统上的处理执行的技术。数据处理系统包括各自执行相应进程的进程实例。每个流程实例都包含活动实例。对流程实例，活动实例或两者都确定了业务影响。通过为活动实例分配资源来管理活动实例的执行顺序，以实现根据业务影响定义的目标。在另一个实施例中，接收用于执行处理的请求。对于给定的请求，执行与给定请求相关联的第一业务影响的分配，更新，聚合和加权的一个或多个操作，以创建与给定请求相关联的第二业务影响。另外，可以修改请求。修改可以包括将所请求的过程或过程输入视为适当的，将相关请求组合成单个请求，或两者兼而有之。未修改的请求和任何修改的请求都被管理。

7. 发明授权

US08745628B2 Execution order management of multiple processes on a data processing system by assigning constrained resources to the processes based on resource requirements and business impacts 失效
标题翻译：基于资源需求和业务影响，在数据处理系统上对多个进程执行订单管理，向约束资源分配约束资源
公开(公告)号：US08745628B2
公开(公告)日：2014-06-03
申请号：US12125375
申请日：2008-05-22
申请人： Melissa Jane Buco , Jarir Kamel Chaar , Rong Nickle Chang , Guerney Douglass Holloway Hunt , Laura Zaihua Luan , Christopher Ward
发明人： Melissa Jane Buco , Jarir Kamel Chaar , Rong Nickle Chang , Guerney Douglass Holloway Hunt , Laura Zaihua Luan , Christopher Ward
IPC分类号： G06F9/46 , G06Q10/00 , G06F9/50 , G06Q10/06 , G05B19/418
CPC分类号： G06F9/5038 , G05B19/41865 , G06F9/50 , G06F9/505 , G06Q10/06 , G06Q10/06311 , G06Q10/06312 , G06Q10/06375
摘要： Techniques are presented for managing execution of processes on a data processing system The data processing system comprises process instances that are each an execution of a corresponding process. Each process instance comprises activity instances. Business impacts are determined for the process instances, the activity instances, or both. Order of execution of the activity instances is managed by allocating resources to activity instances in order to achieve an objective defined in terms of the business impacts. In another embodiment, requests are received for the execution of the processes. For a given request, one or more of the operations of assigning, updating, aggregating, and weighting of first business impacts associated with the given request are performed to create second business impacts associated with the given request. Additionally, requests can be modified. Modification can include changing the process requested or process input as deemed appropriate, combining related requests into a single request, or both. Unmodified requests and any modified requests are managed.
摘要翻译：呈现用于管理数据处理系统上的处理执行的技术。数据处理系统包括各自执行相应进程的进程实例。每个流程实例都包含活动实例。对流程实例，活动实例或两者都确定了业务影响。通过为活动实例分配资源来管理活动实例的执行顺序，以实现根据业务影响定义的目标。在另一个实施例中，接收用于执行进程的请求。对于给定的请求，执行与给定请求相关联的第一业务影响的分配，更新，聚合和加权的一个或多个操作，以创建与给定请求相关联的第二业务影响。另外，可以修改请求。修改可以包括将所请求的过程或过程输入视为适当的，将相关请求组合成单个请求，或两者兼而有之。未修改的请求和任何修改的请求都被管理。

8. 发明授权

US08302097B2 Scheduling resources in a penalty-based environment 有权
标题翻译：在基于惩罚的环境中调度资源
公开(公告)号：US08302097B2
公开(公告)日：2012-10-30
申请号：US11767891
申请日：2007-06-25
申请人： Melissa Jane Buco , Rong Nickle Chang , Laura Zaihua Luan , Christopher Ward , Joel Leonard Wolf , Philip Shi-lung Yu
发明人： Melissa Jane Buco , Rong Nickle Chang , Laura Zaihua Luan , Christopher Ward , Joel Leonard Wolf , Philip Shi-lung Yu
IPC分类号： G06F9/46
CPC分类号： G06F9/4887 , G06Q10/06
摘要： The present invention relates to the problem of scheduling work for employees and/or other resources in a help desk or similar environment. The employees have different levels of training and availabilities. The jobs, which occur as a result of dynamically occurring events, consist of multiple tasks ordered by chain precedence. Each job and/or task carries with it a penalty which is a step function of the time taken to complete it, the deadlines and penalties having been negotiated as part of one or more service level agreement contracts. The goal is to minimize the total amount of penalties paid. The invention consists of a pair of heuristic schemes for this difficult scheduling problem, one greedy and one randomized. The greedy scheme is used to provide a quick initial solution, while the greedy and randomized schemes are combined in order to think more deeply about particular problem instances. The invention also includes a scheme for determining how much time to allocate to thinking about each of several potential problem instance variants.
摘要翻译：本发明涉及在帮助台或类似环境中调度员工和/或其他资源的工作的问题。员工具有不同的培训水平和可用性。由于动态发生的事件而发生的作业由链优先级排序的多个任务组成。每项工作和/或任务带有罚款，这是完成它所需的时间的一个阶段功能，作为一个或多个服务级别协议合同的一部分，谈判达成的期限和处罚。目标是尽量减少所支付的罚款总额。本发明由一对启发式方案组成，用于这个困难的调度问题，一个是贪心的，一个是随机的。贪心的方案用于提供一个快速的初步解决方案，而贪心和随机的方案是相结合的，以便更深入地思考特定的问题实例。本发明还包括一种用于确定分配多少时间以考虑几个潜在问题实例变体中的每一个的方案。

9. 发明申请

US20080126148A1 Method and system for real time measurement data adjudication and service level evaluation 失效
标题翻译：实时测量数据判断和服务水平评估的方法和系统
公开(公告)号：US20080126148A1
公开(公告)日：2008-05-29
申请号：US11500210
申请日：2006-08-07
申请人： Melissa Jane Buco , Rong Nickle Chang , Laura Zaihua Luan , Christopher Ward
发明人： Melissa Jane Buco , Rong Nickle Chang , Laura Zaihua Luan , Christopher Ward
IPC分类号： G06Q10/00
CPC分类号： G06Q10/00 , G06Q10/0631 , G06Q10/06312 , G06Q10/0639
摘要： A method and system for adjudicating measurement data in real time and re-adjudicating a segment of an input measurement data stream upon submission of a new adjudication instruction in a service level evaluation system. An adjudication instruction associated with a service level is received. Measurement data including a first measurement data point is received. The received adjudication instruction is applied in real time to the first measurement data point to generate a first adjudicated measurement data point. A service level is evaluated based on the first adjudicated measurement data point. To re-adjudicate the data stream segment, a new adjudication instruction is received and the segment is identified. The input data stream's adjudication is suspended and the stream is queued into storage. The segment of measurement data is retrieved and re-adjudicated by applying the new adjudication instruction. The input data stream's adjudication is resumed afterwards from the queued input stream.
摘要翻译：一种用于在服务水平评估系统中提交新的裁定指令时实时判断测量数据并重新判定输入测量数据流的段的方法和系统。接收与服务级别相关联的裁定指令。接收包括第一测量数据点的测量数据。所接收的裁决指令被实时应用于第一测量数据点，以生成第一裁定测量数据点。基于第一个裁定的测量数据点来评估服务级别。为了重新判定数据流段，接收到新的裁决指令，并且识别段。输入数据流的裁决被暂停，流被排入存储。通过应用新的裁决指令来检索和重新评估测量数据的部分。从排队的输入流中恢复输入数据流的裁决。

10. 发明授权

US08332267B2 Method and system for real time measurement data adjudication and service level evaluation 失效
公开(公告)号：US08332267B2
公开(公告)日：2012-12-11
申请号：US13290265
申请日：2011-11-07
申请人： Melissa Jane Buco , Rong Nickle Chang , Laura Zaihua Luan , Christopher Ward
发明人： Melissa Jane Buco , Rong Nickle Chang , Laura Zaihua Luan , Christopher Ward
IPC分类号： G06Q10/00
CPC分类号： G06Q10/00 , G06Q10/0631 , G06Q10/06312 , G06Q10/0639
摘要： A method and system for adjudicating measurement data in real time and re-adjudicating a segment of an input measurement data stream upon submission of a new adjudication instruction in a service level evaluation system. An adjudication instruction associated with a service level is received. Measurement data including a first measurement data point is received. The received adjudication instruction is applied in real time to the first measurement data point to generate a first adjudicated measurement data point. A service level is evaluated based on the first adjudicated measurement data point. To re-adjudicate the data stream segment, a new adjudication instruction is received and the segment is identified. The input data stream's adjudication is suspended and the stream is queued into storage. The segment of measurement data is retrieved and re-adjudicated by applying the new adjudication instruction. The input data stream's adjudication is resumed afterwards from the queued input stream.

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