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    • 4. 发明专利
    • System for helper retrieval
    • 帮助检索系统
    • JP2003044594A
    • 2003-02-14
    • JP2001235219
    • 2001-08-02
    • Toyota Motor Corpトヨタ自動車株式会社
    • WAKABAYASHI HIDETOMO
    • A61G12/00G06Q10/00G06Q50/00G06Q50/10G06Q50/22H04W4/04H04W4/22H04W84/08H04W88/18G06F17/60H04Q7/38
    • PROBLEM TO BE SOLVED: To provide a system for helper retrieval capable of dealing with a sudden request from a user while suppressing an increase in costs. SOLUTION: When accepting a sudden request for dispatch from a customer, a center server computes, as for full-time helpers, a predictive required times based on the information on operations of the full-time helpers and selects, as for reserve helpers, a reserve helper possible to be a candidate for a visiting helper based on the distance between a whereabouts of the customer and a resident place of the reserve helper to compute the predictive required time for moving of the selected reserve helper. A list of the reserve helpers and full-time helpers arranged in order of each predictive required time is presented to an operator to bring the operator into providing instructions for visiting of the helpers.
    • 要解决的问题:提供一种能够在抑制成本增加的同时处理来自用户的突发请求的辅助检索系统。 解决方案:当中心服务人员接受客户派遣的突发性要求时,根据全职助理人员的业务信息,对全职助理人员进行预测所需时间的计算,并为候补人员选择一个 根据顾客的下落距离和预约助手的居民地点之间的距离来计算预定需要的时间来移动所选择的预约助手,预留帮手可能成为访问帮手的候选人。 向操作员提供按照每个预测所需时间顺序排列的预备助理人员和全职工作人员的名单,以便操作人员提供帮助者访问的指示。