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1. 发明公开

EP1710698A3 Generic software requirements analyser 审中-公开
标题翻译：通用请求分析软件
公开(公告)号：EP1710698A3
公开(公告)日：2007-08-08
申请号：EP06111481.5
申请日：2006-03-21
申请人： Hewlett-Packard Development Company, L.P.
发明人： Brothers, William , Lee, Noreen K.
IPC分类号： G06F9/445
CPC分类号： G06F9/5044 , G06F8/61 , G06F9/5055 , G06F2209/503
摘要： A set of requirements for an application program (308) are generated by a producer (302) of the application program and communicated to a potential user of the application program via a computer file (306) that specifies the requirements. The computer file (306) may be used by the potential user to analyze the capabilities of a computer system (314) relative to the set of requirements for the application program (308).

2. 发明公开

EP1710698A2 Generic software requirements analyser 审中-公开
标题翻译： Generischer AnforderungsanalysatorfürSoftware
公开(公告)号：EP1710698A2
公开(公告)日：2006-10-11
申请号：EP06111481.5
申请日：2006-03-21
申请人： Hewlett-Packard Development Company, L.P.
发明人： Brothers, William , Lee, Noreen K.
IPC分类号： G06F9/445
CPC分类号： G06F9/5044 , G06F8/61 , G06F9/5055 , G06F2209/503
摘要： A set of requirements for an application program (308) are generated by a producer (302) of the application program and communicated to a potential user of the application program via a computer file (306) that specifies the requirements. The computer file (306) may be used by the potential user to analyze the capabilities of a computer system (314) relative to the set of requirements for the application program (308).
摘要翻译：应用程序（308）的一组要求由应用程序的生成器（302）生成并且经由指定要求的计算机文件（306）传送给应用程序的潜在用户。潜在用户可以使用计算机文件（306）来分析计算机系统（314）相对于应用程序（308）的一组要求的能力。

3. 发明公开

EP1480128A2 Computer service using automated local diagnostic data collection and automated remote analysis 审中-公开
标题翻译：自动售货机
公开(公告)号：EP1480128A2
公开(公告)日：2004-11-24
申请号：EP04252669.9
申请日：2004-05-07
申请人： Hewlett-Packard Development Company, L.P.
发明人： Flocken, Philip A. , Arrigo, Ron L. , Hawkins, Joshua D. , Miner, Jacob , Tripp, Travis Scott , Shaughnessy, Jay , Faihe, Yassine , Parasuraman, Subalakshmi , Vaszary, Mark , Lee, Noreen K. , Brothers, William , MacRoberts, Patrick F.
IPC分类号： G06F11/273
CPC分类号： G06F11/2294 , G06F11/0709 , G06F11/0748
摘要： Diagnostic data-collection software is triggered by a fault in application software running on a client computer. Data gathered by the diagnostic software is transmitted to a computer system of a service vendor. Analysis software running on the vendor system analyzes the diagnostic data and generates recommendations. The recommendations are posted on a vendor-managed website. The client is informed by email of a URL to access the recommendations. After a validation procedure, the client can access the recommendations. The recommendations can include instructions for a human to execute as well as software to be downloaded to the client computer.
摘要翻译：诊断数据收集软件由在客户端计算机上运行的应用软件中的故障触发。由诊断软件收集的数据被传送到服务供应商的计算机系统。在供应商系统上运行的分析软件分析诊断数据并生成建议。建议发布在供应商管理的网站上。通过电子邮件通知客户一个URL来访问建议。验证程序后，客户端可以访问建议。这些建议可以包括人类要执行的指令以及要下载到客户端计算机的软件。

4. 发明公开

EP1758036A3 Collecting information at a remote site 审中-公开
标题翻译：信息收集在远程站点
公开(公告)号：EP1758036A3
公开(公告)日：2007-06-06
申请号：EP06254076.0
申请日：2006-08-03
申请人： Hewlett-Packard Development Company, L.P.
发明人： Brothers, William , Flocken, Philip A. , Lee, Noreen K.
IPC分类号： G06F17/30
CPC分类号： G06F17/30011
摘要： Embodiments of the invention relate to techniques for collecting information. In an embodiment, a support engineer for a vendor, when desiring information to be collected at a customer site, creates an XML (Extensible Markup Language) file that includes collection instructions. The support engineer then sends the XML file to the customer who, upon receiving the XML file, posts the XML file to a collection system. The collection system having the XML file as an input invokes the collection software that executes the collection instructions included in the XML file, and generates the information desired by the support engineer. The collection system, via a pre-setup transport mechanism, then transfers the collected information to a system accessible to the support engineer on the vendor's site.

5. 发明公开

EP1758036A2 Collecting information at a remote site 审中-公开
标题翻译： Informationssammlung einem Fernstandort
公开(公告)号：EP1758036A2
公开(公告)日：2007-02-28
申请号：EP06254076.0
申请日：2006-08-03
申请人： Hewlett-Packard Development Company, L.P.
发明人： Brothers, William , Flocken, Philip A. , Lee, Noreen K.
IPC分类号： G06F17/30
CPC分类号： G06F17/30011
摘要： Embodiments of the invention relate to techniques for collecting information. In an embodiment, a support engineer for a vendor, when desiring information to be collected at a customer site, creates an XML (Extensible Markup Language) file that includes collection instructions. The support engineer then sends the XML file to the customer who, upon receiving the XML file, posts the XML file to a collection system. The collection system having the XML file as an input invokes the collection software that executes the collection instructions included in the XML file, and generates the information desired by the support engineer. The collection system, via a pre-setup transport mechanism, then transfers the collected information to a system accessible to the support engineer on the vendor's site.
摘要翻译：本发明的实施例涉及用于收集信息的技术。在一个实施例中，供应商的支持工程师希望在客户站点收集信息时创建包括收集指令的XML（可扩展标记语言）文件。然后，支持工程师将XML文件发送给客户，客户在收到XML文件后将XML文件发布到收集系统。具有XML文件作为输入的收集系统调用执行XML文件中包含的收集指令的收集软件，并生成支持工程师所需的信息。收集系统通过预先设置的传输机制，然后将收集的信息传送到供应商站点上的支持工程师可访问的系统。

6. 发明公开

EP1480128A3 Computer service using automated local diagnostic data collection and automated remote analysis 审中-公开
标题翻译：使用自动本地诊断数据收集和aitomatisierter远程分析计算机服务
公开(公告)号：EP1480128A3
公开(公告)日：2006-04-19
申请号：EP04252669.9
申请日：2004-05-07
申请人： Hewlett-Packard Development Company, L.P.
发明人： Flocken, Philip A. , Arrigo, Ron L. , Hawkins, Joshua D. , Miner, Jacob , Tripp, Travis Scott , Shaughnessy, Jay , Faihe, Yassine , Parasuraman, Subalakshmi , Vaszary, Mark , Lee, Noreen K. , Brothers, William , MacRoberts, Patrick F.
IPC分类号： G06F11/273
CPC分类号： G06F11/2294 , G06F11/0709 , G06F11/0748
摘要： Diagnostic data-collection software is triggered by a fault in application software running on a client computer. Data gathered by the diagnostic software is transmitted to a computer system of a service vendor. Analysis software running on the vendor system analyzes the diagnostic data and generates recommendations. The recommendations are posted on a vendor-managed website. The client is informed by email of a URL to access the recommendations. After a validation procedure, the client can access the recommendations. The recommendations can include instructions for a human to execute as well as software to be downloaded to the client computer.

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