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    • 1. 发明公开
    • TECHNIQUES FOR ERROR HANDLING IN A TASK ASSIGNMENT SYSTEM WITH AN EXTERNAL PAIRING SYSTEM
    • EP4354295A3
    • 2024-06-05
    • EP24161277.9
    • 2021-01-29
    • Afiniti, Ltd.
    • CHISHTY, Ain
    • G06F9/50
    • G06F9/5055
    • A method for handling misconfiguration issues in a task assignment system with an internal and an external pairing system, the method comprising: transmitting, by at least one computer processor communicatively coupled to and configured to operate in the task assignment system, to the external pairing system over an application programming interface, a request for the external pairing system to select a first pairing between one or more tasks awaiting assignment and one or more agents available for assignment, the first pairing to be selected according to a first pairing strategy; accessing, by the at least one computer processor, one or more configuration parameters associated with the external pairing system, the one or more configuration parameters identifying a hidden queue of the task assignment system that is hidden from the external pairing system such that information stored in the hidden queue is not shared with the external pairing system and tasks in the hidden queue are not paired by the external pairing system; determining, by the at least one computer processor, that the hidden queue includes one or more second tasks that are designated to be paired by the external pairing system; in response to determining that the hidden queue includes the one or more second tasks that are designated to be paired by the external pairing system, selecting, by the at least one computer processor using the internal pairing system, a second pairing strategy, wherein the second pairing strategy is different to the first pairing strategy as executed on the external pairing system.
    • 8. 发明公开
    • SYSTEMS AND METHODS FOR APPLICATION SPECIFIC LOAD BALANCING
    • 系统维护FERR安特卫普斯洛伐克LASTAUSGLEICH
    • EP3172670A1
    • 2017-05-31
    • EP15745084.2
    • 2015-07-22
    • Citrix Systems Inc.
    • GOYAL, AnkushSAH, Sudish KumarJOSHI, RajeshSHETTY, Anil
    • G06F9/50
    • H04L67/42G06F9/5055G06F2209/503G06F2209/508H04L43/10H04L67/16
    • The present application is directed towards systems and methods for application specific load-balancing for web servers. A device intermediary to a plurality of clients and a plurality of services executing on a plurality of servers, may receive a request from a client for an application. The device may identify an identifier for the application from a table comprising a list of applications and a corresponding identifier assigned to each application. In an embodiment, the device may establish one or more monitors to monitor each service to determine applications available on each service. In an embodiment, the device may determine that one or more services of the plurality of services provides the application and select a service from the one or more services to forward the request. The device may forward the request to the selected service.
    • 本应用针对用于web服务器的特定于应用程序负载平衡的系统和方法。 多个客户端的设备中介和在多个服务器上执行的多个服务可以从客户端接收针对应用的请求。 设备可以从包括应用的列表和分配给每个应用的相应标识符的表中识别应用的标识符。 在一个实施例中,设备可以建立一个或多个监视器来监视每个服务以确定每个服务上可用的应用。 在一个实施例中,设备可以确定多个服务中的一个或多个服务提供应用并从一个或多个服务中选择服务以转发该请求。 设备可以将请求转发到所选择的服务。