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1. 发明公开

EP1884872A3 Method and system for using application development data to instantiate support information 有权
标题翻译：方法和系统使用的应用程序开发数据实例化辅助信息
公开(公告)号：EP1884872A3
公开(公告)日：2010-02-03
申请号：EP07013794.8
申请日：2007-07-13
申请人： HEWLETT-PACKARD DEVELOPMENT COMPANY, L.P.
发明人： Koff, Caroline N. , Brothers, William
IPC分类号： G06F11/07
CPC分类号： G06F11/0775 , G06F8/73 , G06F11/0748 , G06F11/0793
摘要： Systems and methods are disclosed for using application development data to instantiate support information and for providing the support information instantiated using the application development data. An exemplary method for providing support information instantiated using application development data includes monitoring the application 205 during run time to detect fault notification points in accordance with trigger definitions specifying contexts that produce the fault notification points, and providing support information 210 corresponding to the detected fault notification points using support documents created based on meta data generated during compilation of application source code. The meta data is generated 315 by automatically detecting marked text strings in the application source code that describe the fault notification points, and extracting from each marked text string support information that corresponds to the fault notification points. The trigger definitions are automatically generated by processing the meta data.

2. 发明公开

EP1710698A3 Generic software requirements analyser 审中-公开
标题翻译：通用请求分析软件
公开(公告)号：EP1710698A3
公开(公告)日：2007-08-08
申请号：EP06111481.5
申请日：2006-03-21
申请人： Hewlett-Packard Development Company, L.P.
发明人： Brothers, William , Lee, Noreen K.
IPC分类号： G06F9/445
CPC分类号： G06F9/5044 , G06F8/61 , G06F9/5055 , G06F2209/503
摘要： A set of requirements for an application program (308) are generated by a producer (302) of the application program and communicated to a potential user of the application program via a computer file (306) that specifies the requirements. The computer file (306) may be used by the potential user to analyze the capabilities of a computer system (314) relative to the set of requirements for the application program (308).

3. 发明授权

EP1884872B1 Method and system for using application development data to create support documents 有权
标题翻译：方法和系统使用的应用程序开发数据创建辅助文件
公开(公告)号：EP1884872B1
公开(公告)日：2014-02-26
申请号：EP07013794.8
申请日：2007-07-13
申请人： HEWLETT-PACKARD DEVELOPMENT COMPANY, L.P.
发明人： Koff, Caroline N. , Brothers, William
IPC分类号： G06F11/07
CPC分类号： G06F11/0775 , G06F8/73 , G06F11/0748 , G06F11/0793

4. 发明公开

EP1746508A3 Support automation 审中-公开
标题翻译：支持自动化
公开(公告)号：EP1746508A3
公开(公告)日：2009-05-20
申请号：EP06253511.7
申请日：2006-07-05
申请人： HEWLETT-PACKARD DEVELOPMENT COMPANY, L.P.
发明人： Flocken, Phil A. , Brothers, William , Faihe, Yassine
IPC分类号： G06F11/273
CPC分类号： G06F11/0709 , G06F11/0748 , G06F11/2294
摘要： An embodiment of a framework for servicing a client computer (24) has a coordination engine (152) and a data retrieval service (105) for receiving a diagnostic data set (28) from a client computer (24), an analysis service (112) for analyzing (5206, 5236) said diagnostic data set (28) and for generating (5210, 5240) a recommendation (50) using the results of said analyzing. Functional modules may be executable by the services. The modules include a plurality of analysis modules (46, 112) for analyzing the diagnostic data set (28). The coordination engine (152) is arranged to receive data from the functional modules, select modules on the basis of the diagnostic data set (28), and pass the data to the selected modules.

5. 发明公开

EP1710698A2 Generic software requirements analyser 审中-公开
标题翻译： Generischer AnforderungsanalysatorfürSoftware
公开(公告)号：EP1710698A2
公开(公告)日：2006-10-11
申请号：EP06111481.5
申请日：2006-03-21
申请人： Hewlett-Packard Development Company, L.P.
发明人： Brothers, William , Lee, Noreen K.
IPC分类号： G06F9/445
CPC分类号： G06F9/5044 , G06F8/61 , G06F9/5055 , G06F2209/503
摘要： A set of requirements for an application program (308) are generated by a producer (302) of the application program and communicated to a potential user of the application program via a computer file (306) that specifies the requirements. The computer file (306) may be used by the potential user to analyze the capabilities of a computer system (314) relative to the set of requirements for the application program (308).
摘要翻译：应用程序（308）的一组要求由应用程序的生成器（302）生成并且经由指定要求的计算机文件（306）传送给应用程序的潜在用户。潜在用户可以使用计算机文件（306）来分析计算机系统（314）相对于应用程序（308）的一组要求的能力。

6. 发明公开

EP1480128A2 Computer service using automated local diagnostic data collection and automated remote analysis 审中-公开
标题翻译：自动售货机
公开(公告)号：EP1480128A2
公开(公告)日：2004-11-24
申请号：EP04252669.9
申请日：2004-05-07
申请人： Hewlett-Packard Development Company, L.P.
发明人： Flocken, Philip A. , Arrigo, Ron L. , Hawkins, Joshua D. , Miner, Jacob , Tripp, Travis Scott , Shaughnessy, Jay , Faihe, Yassine , Parasuraman, Subalakshmi , Vaszary, Mark , Lee, Noreen K. , Brothers, William , MacRoberts, Patrick F.
IPC分类号： G06F11/273
CPC分类号： G06F11/2294 , G06F11/0709 , G06F11/0748
摘要： Diagnostic data-collection software is triggered by a fault in application software running on a client computer. Data gathered by the diagnostic software is transmitted to a computer system of a service vendor. Analysis software running on the vendor system analyzes the diagnostic data and generates recommendations. The recommendations are posted on a vendor-managed website. The client is informed by email of a URL to access the recommendations. After a validation procedure, the client can access the recommendations. The recommendations can include instructions for a human to execute as well as software to be downloaded to the client computer.
摘要翻译：诊断数据收集软件由在客户端计算机上运行的应用软件中的故障触发。由诊断软件收集的数据被传送到服务供应商的计算机系统。在供应商系统上运行的分析软件分析诊断数据并生成建议。建议发布在供应商管理的网站上。通过电子邮件通知客户一个URL来访问建议。验证程序后，客户端可以访问建议。这些建议可以包括人类要执行的指令以及要下载到客户端计算机的软件。

7. 发明公开

EP1884872A2 Method and system for using application development data to instantiate support information 有权
标题翻译：方法和系统使用的应用程序开发数据创建辅助文件
公开(公告)号：EP1884872A2
公开(公告)日：2008-02-06
申请号：EP07013794.8
申请日：2007-07-13
申请人： Hewlett-Packard Development Company, L.P.
发明人： Koff, Caroline N. , Brothers, William
IPC分类号： G06F11/36
CPC分类号： G06F11/0775 , G06F8/73 , G06F11/0748 , G06F11/0793
摘要： Systems and methods are disclosed for using application development data to instantiate support information and for providing the support information instantiated using the application development data. An exemplary method for providing support information instantiated using application development data includes monitoring the application 205 during run time to detect fault notification points in accordance with trigger definitions specifying contexts that produce the fault notification points, and providing support information 210 corresponding to the detected fault notification points using support documents created based on meta data generated during compilation of application source code. The meta data is generated 315 by automatically detecting marked text strings in the application source code that describe the fault notification points, and extracting from each marked text string support information that corresponds to the fault notification points. The trigger definitions are automatically generated by processing the meta data.
摘要翻译：系统和方法是游离缺失盘使用数据实例的支持信息应用开发和提供使用该应用程序的开发数据实例的支持信息。用于提供支持信息的示例性方法使用的应用程序开发数据实例化包括在运行时期间监控所述应用程序205以检测通知个雅舞蹈与触发器定义指定上下文确实产生的故障通知点，并将检测到的故障的故障通知提供支持信息210 CORRESPONDING 使用支持文档点创建基于的应用程序源代码编译期间生成的元数据。所述元数据将自动根据315检测所产生的应用程序源代码标记的文本串做描述故障通知分，并且从每个标记的文本串的支持信息中提取并对应于故障通知分。触发器定义通过处理所述元数据自动生成。

8. 发明公开

EP1758036A3 Collecting information at a remote site 审中-公开
标题翻译：信息收集在远程站点
公开(公告)号：EP1758036A3
公开(公告)日：2007-06-06
申请号：EP06254076.0
申请日：2006-08-03
申请人： Hewlett-Packard Development Company, L.P.
发明人： Brothers, William , Flocken, Philip A. , Lee, Noreen K.
IPC分类号： G06F17/30
CPC分类号： G06F17/30011
摘要： Embodiments of the invention relate to techniques for collecting information. In an embodiment, a support engineer for a vendor, when desiring information to be collected at a customer site, creates an XML (Extensible Markup Language) file that includes collection instructions. The support engineer then sends the XML file to the customer who, upon receiving the XML file, posts the XML file to a collection system. The collection system having the XML file as an input invokes the collection software that executes the collection instructions included in the XML file, and generates the information desired by the support engineer. The collection system, via a pre-setup transport mechanism, then transfers the collected information to a system accessible to the support engineer on the vendor's site.

9. 发明公开

EP1758036A2 Collecting information at a remote site 审中-公开
标题翻译： Informationssammlung einem Fernstandort
公开(公告)号：EP1758036A2
公开(公告)日：2007-02-28
申请号：EP06254076.0
申请日：2006-08-03
申请人： Hewlett-Packard Development Company, L.P.
发明人： Brothers, William , Flocken, Philip A. , Lee, Noreen K.
IPC分类号： G06F17/30
CPC分类号： G06F17/30011
摘要： Embodiments of the invention relate to techniques for collecting information. In an embodiment, a support engineer for a vendor, when desiring information to be collected at a customer site, creates an XML (Extensible Markup Language) file that includes collection instructions. The support engineer then sends the XML file to the customer who, upon receiving the XML file, posts the XML file to a collection system. The collection system having the XML file as an input invokes the collection software that executes the collection instructions included in the XML file, and generates the information desired by the support engineer. The collection system, via a pre-setup transport mechanism, then transfers the collected information to a system accessible to the support engineer on the vendor's site.
摘要翻译：本发明的实施例涉及用于收集信息的技术。在一个实施例中，供应商的支持工程师希望在客户站点收集信息时创建包括收集指令的XML（可扩展标记语言）文件。然后，支持工程师将XML文件发送给客户，客户在收到XML文件后将XML文件发布到收集系统。具有XML文件作为输入的收集系统调用执行XML文件中包含的收集指令的收集软件，并生成支持工程师所需的信息。收集系统通过预先设置的传输机制，然后将收集的信息传送到供应商站点上的支持工程师可访问的系统。

10. 发明公开

EP1746508A2 Support automation 审中-公开
标题翻译： Unterstützungsautomatisierung
公开(公告)号：EP1746508A2
公开(公告)日：2007-01-24
申请号：EP06253511.7
申请日：2006-07-05
申请人： Hewlett-Packard Development Company, L.P.
发明人： Flocken, Phil A. , Brothers, William , Faihe, Yassine
IPC分类号： G06F11/273
CPC分类号： G06F11/0709 , G06F11/0748 , G06F11/2294
摘要： An embodiment of a framework for servicing a client computer (24) has a coordination engine (152) and a data retrieval service (105) for receiving a diagnostic data set (28) from a client computer (24), an analysis service (112) for analyzing (5206, 5236) said diagnostic data set (28) and for generating (5210, 5240) a recommendation (50) using the results of said analyzing. Functional modules may be executable by the services. The modules include a plurality of analysis modules (46, 112) for analyzing the diagnostic data set (28). The coordination engine (152) is arranged to receive data from the functional modules, select modules on the basis of the diagnostic data set (28), and pass the data to the selected modules.
摘要翻译：用于服务客户计算机（24）的框架的实施例具有协调引擎（152）和数据检索服务（105），用于从客户计算机（24），分析服务（112）接收诊断数据集（28））用于分析（5206,5286）所述诊断数据集（28）并使用所述分析的结果来生成（5210,540）推荐（50）。功能模块可以由服务执行。模块包括用于分析诊断数据集（28）的多个分析模块（46,112）。协调引擎（152）被布置成从功能模块接收数据，基于诊断数据集（28）选择模块，并将数据传递到所选择的模块。

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