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1. 发明授权

US08938060B2 Technique for effectively providing personalized communications and information assistance services 有权
标题翻译：有效提供个性化通信和信息服务的技术
公开(公告)号：US08938060B2
公开(公告)日：2015-01-20
申请号：US11525289
申请日：2006-09-21
申请人： Timothy A. Timmins , Nathan B. Baker , John S. Miller , Christopher A. Huey , Philip A. Ljubicich , Gary E. Henry
发明人： Timothy A. Timmins , Nathan B. Baker , John S. Miller , Christopher A. Huey , Philip A. Ljubicich , Gary E. Henry
IPC分类号： H04M3/42 , H04L29/08 , H04M3/493
CPC分类号： H04L67/34 , H04L67/06 , H04M3/4931 , H04M2203/554
摘要： A user may utilize a communication device, e.g., a wireless phone, mobile device or personal digital assistant (PDA), to contact an information/call center where an operator provides personalized information and communications services to the user in accordance with the invention. Such services may include, e.g., private directory and calendar data synchronization, identity pre-validation, etc. To personalize the services, at least one profile record associated with the user which may specify, among others, the devices used by the user to communicate with the information/call center, and preferred information/call center to which an information assistance call is routed. Accordingly, services and service features provided to the user may be tailored for use with the specified devices. Security measures may also be instituted in the profile record to restrict use of certain services and service features.
摘要翻译：用户可以使用通信设备，例如无线电话，移动设备或个人数字助理（PDA）来联系根据本发明的操作者向用户提供个性化信息和通信服务的信息/呼叫中心。这样的服务可以包括例如专用目录和日历数据同步，身份预验证等。为了个性化服务，至少一个与用户相关联的简档记录，其可以指定用户所使用的设备通信信息/呼叫中心，以及信息协助呼叫所路由的优选信息/呼叫中心。因此，提供给用户的服务和服务特征可以被定制以与指定的设备一起使用。简档记录中也可以采取安全措施来限制使用某些服务和服务功能。

2. 发明申请

US20090252304A1 Communications methods and systems using voiceprints 审中-公开
标题翻译：使用声纹的通信方法和系统
公开(公告)号：US20090252304A1
公开(公告)日：2009-10-08
申请号：US12154778
申请日：2008-05-27
申请人： Timothy A. Timmins , John S. Miller , Nathan B. Baker , Christopher A. Huey , Philip A. Ljubicich
发明人： Timothy A. Timmins , John S. Miller , Nathan B. Baker , Christopher A. Huey , Philip A. Ljubicich
IPC分类号： H04M1/64
CPC分类号： H04M3/4878 , H04M3/42068 , H04M3/4931 , H04M2201/41
摘要： In communications systems where multiple users may be associated with the same account, the voiceprint of a user is used to identify a profile of the user, facilitating identification of the user's preferences without requesting additional information from the user. The system may also monitor messages played to individual users, to control the playing of the messages to users. Calls made by users associated with the same account may be allocated to the caller initiating the call in bills, based on voiceprints. Voiceprints may be collected for use in deriving voiceprint samples during registration of a user with the system and during conversations between the user and the system. A voiceprint comparison threshold may be set based on the type of phone calling the system, to compensate for noise. Changes in phone numbers and/or addresses of users are monitored and the threshold is adjusted if changes are found.
摘要翻译：在多个用户可能与同一帐户相关联的通信系统中，用户的声纹用于识别用户的简档，便于识别用户的偏好而不需要用户的附加信息。该系统还可以监视对各个用户播放的消息，以控制向用户播放消息。基于声波纹的用户可以将与同一帐户相关联的用户的呼叫分配给呼叫者发起账单。可以收集Voiceprint用于在用户与系统注册期间以及在用户与系统之间的对话期间导出声纹样本。可以基于呼叫系统的电话的类型来设置声纹比较阈值，以补偿噪声。监控用户的电话号码和/或地址的更改，如果发现更改，则调整阈值。

3. 发明授权

US08666035B2 Technique for assisting a user with information services at an information/call center 有权
标题翻译：在信息/呼叫中心帮助用户提供信息服务的技术
公开(公告)号：US08666035B2
公开(公告)日：2014-03-04
申请号：US12719263
申请日：2010-03-08
申请人： Timothy A. Timmins , John S. Miller , Christopher A. Huey , Philip A. Ljubicich , Karen L. Johnson
发明人： Timothy A. Timmins , John S. Miller , Christopher A. Huey , Philip A. Ljubicich , Karen L. Johnson
IPC分类号： H04M3/42 , H04Q3/00 , G01S5/14
CPC分类号： H04M3/436 , H04M1/26 , H04M3/4211 , H04M3/5315 , H04M3/53366 , H04M2201/40 , H04M2201/60 , H04M2203/4536 , H04M2203/6009
摘要： A method for providing a communication assistance service by a communication assistance service provider includes receiving a communication at the communication assistance service provider from a first person seeking a contact information to communicate with a second person and receiving from the first person identifying information associated with the second person. A profile of the second person is retrieved including at least one contact information and at least one contact preference associated with the contact information. Communication is provided between the first person and the second person in accordance with the contact preferences.
摘要翻译：用于由通信协助服务提供商提供通信协助服务的方法包括：从寻求联系人信息的第一人员在通信协助服务提供商处接收与第二人通信的通信，并从第一人接收识别与第二人相关联的信息人。检索第二人的简档，包括至少一个联系人信息和与联系人信息相关联的至少一个联系人偏好。根据联系偏好在第一人与第二人之间提供通信。

4. 发明申请

US20110064209A1 TECHNIQUE DOR ASSISTING A USER WITH INFORMATION SERVICES AT ANN INFORMATION/CALL CENTER 有权
标题翻译：技术人员协助在信息/呼叫中心提供信息服务的用户
公开(公告)号：US20110064209A1
公开(公告)日：2011-03-17
申请号：US12719263
申请日：2010-03-08
申请人： Timothy A. Timmins , John S. Miller , Christopher A. Huey , Philip A. Ljubicich , Karen L. Johnson
发明人： Timothy A. Timmins , John S. Miller , Christopher A. Huey , Philip A. Ljubicich , Karen L. Johnson
IPC分类号： H04M3/42
CPC分类号： H04M3/436 , H04M1/26 , H04M3/4211 , H04M3/5315 , H04M3/53366 , H04M2201/40 , H04M2201/60 , H04M2203/4536 , H04M2203/6009
摘要： A method for providing a communication assistance service by a communication assistance service provider includes receiving a communication at the communication assistance service provider from a first person seeking a contact information to communicate with a second person and receiving from the first person identifying information associated with the second person. A profile of the second person is retrieved including at least one contact information and at least one contact preference associated with the contact information. Communication is provided between the first person and the second person in accordance with the contact preferences.
摘要翻译：用于由通信协助服务提供商提供通信协助服务的方法包括：从寻求联系人信息的第一人员在通信协助服务提供商处接收与第二人通信的通信，并从第一人接收识别与第二人相关联的信息人。检索第二人的简档，包括至少一个联系人信息和与联系人信息相关联的至少一个联系人偏好。根据联系偏好在第一人与第二人之间提供通信。

5. 发明授权

US07724878B2 Technique for assisting a user with information services at an information/call center 有权
标题翻译：在信息/呼叫中心帮助用户提供信息服务的技术
公开(公告)号：US07724878B2
公开(公告)日：2010-05-25
申请号：US11191701
申请日：2005-07-28
申请人： Timothy A. Timmins , John S. Miller , Christopher A. Huey , Philip A. Ljubicich , Karen L. Johnson
发明人： Timothy A. Timmins , John S. Miller , Christopher A. Huey , Philip A. Ljubicich , Karen L. Johnson
IPC分类号： H04M1/64
CPC分类号： H04M3/436 , H04M1/26 , H04M3/4211 , H04M3/5315 , H04M3/53366 , H04M2201/40 , H04M2201/60 , H04M2203/4536 , H04M2203/6009
摘要： A service providing information assistance may maintain for a subscriber contacts folders comprising private directories of the subscriber, and a personal profile containing the subscriber's preferences. When a user calls the service to attempt to communicate with a desired party through the service, the service can ascertain whether the desired party has a personal profile and/or a contacts folder associated with him/her. If so, the caller is allowed to communicate with the desired party on the terms and conditions defined by the desired party in his/her personal profile and/or contacts folder. For instance, the desired party may have defined therein who should be allowed to contact him/her, when he/she should be contacted, by what communication means, and whether the caller can be told any of the desired party's communication addresses (e.g., telephone number, email address, etc.).
摘要翻译：提供信息援助的服务可以维护用户联系人文件夹，该文件夹包括订阅者的私人目录，以及包含用户喜好的个人简档。当用户呼叫服务以尝试通过服务与期望的方通信时，服务可以确定所需方是否具有与他/她相关联的个人简档和/或联系人文件夹。如果是这样，则允许呼叫者根据他/她的个人资料和/或联系人文件夹中所需方定义的条款和条件与所需方通信。例如，所需方可以在其中定义谁应该被允许与他/她联系，当他/她应该被联系时，通过什么通信手段，以及呼叫者是否可以被告知任何所需方的通信地址（例如，电话号码，电子邮件地址等）。

6. 发明授权

US06973171B2 Technique for analyzing information assistance call patterns 有权
标题翻译：分析信息援助呼叫模式的技术
公开(公告)号：US06973171B2
公开(公告)日：2005-12-06
申请号：US10423774
申请日：2003-04-25
申请人： Philip A. Ljubicich , Matthew A. Mostad
发明人： Philip A. Ljubicich , Matthew A. Mostad
IPC分类号： G06Q30/02 , H04M3/36 , H04M3/51 , H04M3/523 , H04M15/00 , H04M3/00 , H04M5/00
CPC分类号： G06Q30/02 , H04M3/36 , H04M3/51 , H04M3/5175 , H04M3/5237 , H04M15/00 , H04M15/41 , H04M15/58 , H04M2215/0164 , H04M2215/0188
摘要： The invention is directed to assessing the viability of a business entity based on statistics concerning information assistance calls requesting the listing of the same. The invention is premised upon a perceived correlation between the number of calls requesting a business entity's listing and the callers' interest in its products or services, which in turn correlates to sales of the business entity. In accordance with the invention, data is collected and analyzed which concerns information assistance calls requesting listings of different business entities which may belong to the same industry or company to measure their comparative performance. In an illustrative embodiment, the performance measure of the business entity (department) may be compared with those of other business entities (departments) in the same geographic area belonging to the same industry to gain insights into the competitiveness of the business entity in that area. Management of the business entity (department) may then be able to change an advertising campaign based on such insights.
摘要翻译：本发明旨在根据关于请求列出其的信息协助呼叫的统计来评估商业实体的可行性。本发明的前提是在请求商业实体的呼叫的呼叫数量与呼叫者对其产品或服务的兴趣之间的相关性，这反过来又与业务实体的销售相关。根据本发明，收集和分析涉及信息援助呼叫的数据，该呼叫请求可能属于同一个行业或公司的不同业务实体的列表以测量其比较性能。在说明性实施例中，可以将业务实体（部门）的绩效衡量与属于同一行业的相同地理区域中的其他业务实体（部门）进行比较，以获得对该领域中的业务实体的竞争力的洞察。业务实体（部门）的管理可以根据这些见解改变广告活动。

7. 发明授权

US06990189B2 Technique for providing information assistance while maintaining connection information anonymity 失效
标题翻译：提供信息辅助的技术，同时保持连接信息的匿名性
公开(公告)号：US06990189B2
公开(公告)日：2006-01-24
申请号：US10403131
申请日：2003-03-31
申请人： Philip A. Ljubicich
发明人： Philip A. Ljubicich
IPC分类号： H04M3/42
CPC分类号： H04M3/4931 , H04M3/42008 , H04M3/42068 , H04M3/4211 , H04M3/4935 , H04M2203/6009 , H04W8/18
摘要： In accordance with the invention, an indication of connection information anonymity is stored for each individual or entity that wants to have access information made available in response to a request for directory assistance respecting such individual or entity, but does not want their actual telephone number disclosed. The information assistance service may be accessed by a user using a wireline telephone, wireless telephone, personal digital assistant (PDA) or other communications device seeking information assistance. An operator (or automated unit) who attends to such an information assistance service receives a request for information assistance respecting a researched party whose connection information is designated anonymous, and transmits to the user an access telephone number which enables the user to call a researched party, without however providing the user with the actual telephone number of the researched party. Such information may be transmitted to the user via a short message service (SMS) or a wireless application protocol (WAP). It may also be transmitted by facsimile, email, paging, instant messaging, web connection or other communications.
摘要翻译：根据本发明，针对想要具有可用访问信息的每个个体或实体存储连接信息的匿名性的指示，响应于针对该个人或实体的目录协助的请求，但不希望其公开的实际电话号码。信息援助服务可以由使用有线电话，无线电话，个人数字助理（PDA）或寻求信息协助的其他通信设备的用户访问。参加这种信息援助服务的运营商（或自动化单元）接收对连接信息被指定为匿名的研究方的信息援助请求，并向用户发送使用户能够呼叫研究对象的接入电话号码，而不向用户提供被研究方的实际电话号码。这样的信息可以经由短消息服务（SMS）或无线应用协议（WAP）发送给用户。它也可以通过传真，电子邮件，寻呼，即时消息，网络连接或其他通信传输。

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