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1. 发明授权

US08666035B2 Technique for assisting a user with information services at an information/call center 有权
标题翻译：在信息/呼叫中心帮助用户提供信息服务的技术
公开(公告)号：US08666035B2
公开(公告)日：2014-03-04
申请号：US12719263
申请日：2010-03-08
申请人： Timothy A. Timmins , John S. Miller , Christopher A. Huey , Philip A. Ljubicich , Karen L. Johnson
发明人： Timothy A. Timmins , John S. Miller , Christopher A. Huey , Philip A. Ljubicich , Karen L. Johnson
IPC分类号： H04M3/42 , H04Q3/00 , G01S5/14
CPC分类号： H04M3/436 , H04M1/26 , H04M3/4211 , H04M3/5315 , H04M3/53366 , H04M2201/40 , H04M2201/60 , H04M2203/4536 , H04M2203/6009
摘要： A method for providing a communication assistance service by a communication assistance service provider includes receiving a communication at the communication assistance service provider from a first person seeking a contact information to communicate with a second person and receiving from the first person identifying information associated with the second person. A profile of the second person is retrieved including at least one contact information and at least one contact preference associated with the contact information. Communication is provided between the first person and the second person in accordance with the contact preferences.
摘要翻译：用于由通信协助服务提供商提供通信协助服务的方法包括：从寻求联系人信息的第一人员在通信协助服务提供商处接收与第二人通信的通信，并从第一人接收识别与第二人相关联的信息人。检索第二人的简档，包括至少一个联系人信息和与联系人信息相关联的至少一个联系人偏好。根据联系偏好在第一人与第二人之间提供通信。

2. 发明申请

US20110064209A1 TECHNIQUE DOR ASSISTING A USER WITH INFORMATION SERVICES AT ANN INFORMATION/CALL CENTER 有权
标题翻译：技术人员协助在信息/呼叫中心提供信息服务的用户
公开(公告)号：US20110064209A1
公开(公告)日：2011-03-17
申请号：US12719263
申请日：2010-03-08
申请人： Timothy A. Timmins , John S. Miller , Christopher A. Huey , Philip A. Ljubicich , Karen L. Johnson
发明人： Timothy A. Timmins , John S. Miller , Christopher A. Huey , Philip A. Ljubicich , Karen L. Johnson
IPC分类号： H04M3/42
CPC分类号： H04M3/436 , H04M1/26 , H04M3/4211 , H04M3/5315 , H04M3/53366 , H04M2201/40 , H04M2201/60 , H04M2203/4536 , H04M2203/6009
摘要： A method for providing a communication assistance service by a communication assistance service provider includes receiving a communication at the communication assistance service provider from a first person seeking a contact information to communicate with a second person and receiving from the first person identifying information associated with the second person. A profile of the second person is retrieved including at least one contact information and at least one contact preference associated with the contact information. Communication is provided between the first person and the second person in accordance with the contact preferences.
摘要翻译：用于由通信协助服务提供商提供通信协助服务的方法包括：从寻求联系人信息的第一人员在通信协助服务提供商处接收与第二人通信的通信，并从第一人接收识别与第二人相关联的信息人。检索第二人的简档，包括至少一个联系人信息和与联系人信息相关联的至少一个联系人偏好。根据联系偏好在第一人与第二人之间提供通信。

3. 发明授权

US07724878B2 Technique for assisting a user with information services at an information/call center 有权
标题翻译：在信息/呼叫中心帮助用户提供信息服务的技术
公开(公告)号：US07724878B2
公开(公告)日：2010-05-25
申请号：US11191701
申请日：2005-07-28
申请人： Timothy A. Timmins , John S. Miller , Christopher A. Huey , Philip A. Ljubicich , Karen L. Johnson
发明人： Timothy A. Timmins , John S. Miller , Christopher A. Huey , Philip A. Ljubicich , Karen L. Johnson
IPC分类号： H04M1/64
CPC分类号： H04M3/436 , H04M1/26 , H04M3/4211 , H04M3/5315 , H04M3/53366 , H04M2201/40 , H04M2201/60 , H04M2203/4536 , H04M2203/6009
摘要： A service providing information assistance may maintain for a subscriber contacts folders comprising private directories of the subscriber, and a personal profile containing the subscriber's preferences. When a user calls the service to attempt to communicate with a desired party through the service, the service can ascertain whether the desired party has a personal profile and/or a contacts folder associated with him/her. If so, the caller is allowed to communicate with the desired party on the terms and conditions defined by the desired party in his/her personal profile and/or contacts folder. For instance, the desired party may have defined therein who should be allowed to contact him/her, when he/she should be contacted, by what communication means, and whether the caller can be told any of the desired party's communication addresses (e.g., telephone number, email address, etc.).
摘要翻译：提供信息援助的服务可以维护用户联系人文件夹，该文件夹包括订阅者的私人目录，以及包含用户喜好的个人简档。当用户呼叫服务以尝试通过服务与期望的方通信时，服务可以确定所需方是否具有与他/她相关联的个人简档和/或联系人文件夹。如果是这样，则允许呼叫者根据他/她的个人资料和/或联系人文件夹中所需方定义的条款和条件与所需方通信。例如，所需方可以在其中定义谁应该被允许与他/她联系，当他/她应该被联系时，通过什么通信手段，以及呼叫者是否可以被告知任何所需方的通信地址（例如，电话号码，电子邮件地址等）。

4. 发明授权

US08467507B2 Technique for call context based advertising through an information assistance service 有权
标题翻译：通过信息援助服务进行呼叫上下文广告的技术
公开(公告)号：US08467507B2
公开(公告)日：2013-06-18
申请号：US13227570
申请日：2011-09-08
申请人： Timothy A. Timmins , Karen L. Johnson
发明人： Timothy A. Timmins , Karen L. Johnson
IPC分类号： H04M11/00
CPC分类号： H04M3/4878 , G06Q30/0251 , H04M15/41 , H04M15/58 , H04M2215/00 , H04M2215/0164 , H04M2215/0188 , H04M2242/15
摘要： In providing an information assistance service in a call by a user, the context of the call is ascertained. Context information is derived from information exchanges during the call. Inferences as to types of advertisement pertinent to the user location, event, etc. are drawn based on the context information. Pertinent advertisements, which may be further individualized based on personal preferences, are provided to the user at the conclusion of the call, or otherwise transmitted to the user via voicemail, SMS, email, WAP, paging, facsimile, instant messaging, text messaging, picture phone, video phone, etc.
摘要翻译：在用户在呼叫中提供信息援助服务时，确定呼叫的上下文。上下文信息是从呼叫期间的信息交换导出的。关于与用户位置，事件等相关的广告的类型的推论基于上下文信息来绘制。可以在呼叫结束时向用户提供基于个人喜好进一步个性化的相关广告，或者通过语音邮件，SMS，电子邮件，WAP，寻呼，传真，即时消息，短信，图片电话，视频电话等

5. 发明申请

US20130117311A1 TECHNIQUE FOR EFFECTIVELY COLLECTING AND ANALYZING DATA IN PROVIDING INFORMATION ASSISTANCE SERVICES 审中-公开
标题翻译：有效收集和分析数据以提供信息援助服务的技术
公开(公告)号：US20130117311A1
公开(公告)日：2013-05-09
申请号：US13461969
申请日：2012-05-02
申请人： Nicholas J. Elsey , Karen L. Johnson , Timothy A. Timmins
发明人： Nicholas J. Elsey , Karen L. Johnson , Timothy A. Timmins
IPC分类号： G06F17/30
CPC分类号： G06F16/90344 , G06F16/955 , G06Q30/02 , H04M3/51 , H04M2203/556
摘要： A system for providing an information assistance service includes a communication interface for receiving a request for information. A search facility conducts a search using a first search criterion in response to the request, a second search criterion being provided in lieu of the first search criterion in conducting the search based on a correlation between the first search criterion and the second search criterion. The correlation is a function of the number of searches prior to the search where use of the first search criterion is followed by use of the second search criterion. The use of the second search criterion, but not the first search criterion, produces the desired results.
摘要翻译：用于提供信息援助服务的系统包括用于接收信息请求的通信接口。搜索设备响应于该请求使用第一搜索准则进行搜索，提供第二搜索准则代替第一搜索准则，以基于第一搜索准则和第二搜索条件之间的相关性进行搜索。相关性是搜索之前的搜索次数的函数，其中使用第一搜索标准之后是使用第二搜索标准。使用第二搜索准则而不是第一搜索标准产生期望的结果。

6. 发明授权

US08023622B2 Technique for call context based advertising through an information assistance service 失效
标题翻译：通过信息援助服务进行呼叫上下文广告的技术
公开(公告)号：US08023622B2
公开(公告)日：2011-09-20
申请号：US10856406
申请日：2004-05-27
申请人： Timothy A. Timmins , Karen L. Johnson
发明人： Timothy A. Timmins , Karen L. Johnson
IPC分类号： H04M11/00 , H04M1/64 , H04M15/00
CPC分类号： H04M3/4878 , G06Q30/0251 , H04M15/41 , H04M15/58 , H04M2215/00 , H04M2215/0164 , H04M2215/0188 , H04M2242/15
摘要： In providing an information assistance service in a call by a user, the context of the call is ascertained. Context information is derived from information exchanges during the call. Inferences as to types of advertisement pertinent to the user location, event, etc. are drawn based on the context information. Pertinent advertisements, which may be further individualized based on personal preferences, are provided to the user at the conclusion of the call, or otherwise transmitted to the user via voicemail, SMS, email, WAP, paging, facsimile, instant messaging, text messaging, picture phone, video phone, etc.
摘要翻译：在用户在呼叫中提供信息援助服务时，确定呼叫的上下文。上下文信息是从呼叫期间的信息交换导出的。关于与用户位置，事件等相关的广告的类型的推论基于上下文信息来绘制。可以在呼叫结束时向用户提供基于个人喜好进一步个性化的相关广告，或者通过语音邮件，SMS，电子邮件，WAP，寻呼，传真，即时消息，短信，图片电话，视频电话等

7. 发明申请

US20130003941A1 TECHNIQUE FOR EFFECTIVELY COLLECTING AND ANALYZING DATA IN PROVIDING INFORMATION ASSISTANCE SERVICES 审中-公开
标题翻译：有效收集和分析数据以提供信息援助服务的技术
公开(公告)号：US20130003941A1
公开(公告)日：2013-01-03
申请号：US13342444
申请日：2012-01-03
申请人： Nicholas J. Elsey , Karen L. Johnson , Timothy A. Timmins
发明人： Nicholas J. Elsey , Karen L. Johnson , Timothy A. Timmins
IPC分类号： H04M3/22
CPC分类号： G06F16/90344 , G06F16/955 , G06Q30/02 , H04M3/51 , H04M2203/556
摘要： A system for evaluating performance of an information assistance service includes a mechanism for processing communication calls which involve a call activity; one or more devices for generating data in processing the communication calls, and a processor for deriving information from the data, the information being used to evaluate a performance of the call activity.
摘要翻译：用于评估信息援助服务的性能的系统包括用于处理涉及呼叫活动的通信呼叫的机制; 用于在处理通信呼叫中生成数据的一个或多个设备，以及用于从数据中导出信息的处理器，该信息用于评估呼叫活动的性能。

8. 发明授权

US08195684B2 Technique for effectively collecting and analyzing data in providing information assistance services 有权
公开(公告)号：US08195684B2
公开(公告)日：2012-06-05
申请号：US10899188
申请日：2004-07-26
申请人： Nicholas J. Elsey , Karen L. Johnson , Timothy A. Timmins
发明人： Nicholas J. Elsey , Karen L. Johnson , Timothy A. Timmins
IPC分类号： G06F17/30 , G06F15/173
CPC分类号： G06F17/30985 , G06F17/30876 , G06Q30/02 , H04M3/51 , H04M2203/556
摘要： In an information/call center where calls are received, requesting information concerning entities, goods and services, directions to a given destination, etc., data is collected in processing such calls. In accordance with the invention, the collected data is analyzed to generate dynamic data to supplement and/or improve the traditional databases, typically searched by an operator for responses to the information requests. In providing a public information assistance service, such dynamic data may concern, e.g., the most popular movies, restaurants, requested categories, etc. In providing a personalized information assistance service, such dynamic data may concern, e.g., previous telephone connections made for a subscriber, the most popular telephone connections requested by a subscriber, etc. In addition, based on the past search behavior, “fuzzy” logic is developed for correlating between search terms. When one search term is used in a search, the correlated search term may be suggested for adoption, in accordance with the fuzzy logic.

9. 发明授权

US08175249B2 Technique for effectively collecting and analyzing data in providing information assistance services 失效
标题翻译：提供信息援助服务有效收集和分析数据的技术
公开(公告)号：US08175249B2
公开(公告)日：2012-05-08
申请号：US10899343
申请日：2004-07-26
申请人： Nicholas J. Elsey , Karen L. Johnson , Timothy A. Timmins
发明人： Nicholas J. Elsey , Karen L. Johnson , Timothy A. Timmins
IPC分类号： H04M3/42
CPC分类号： G06F17/30985 , G06F17/30876 , G06Q30/02 , H04M3/51 , H04M2203/556
摘要： In an information/call center where calls are received, requesting information concerning entities, goods and services, directions to a given destination, etc., data is collected in processing such calls. In accordance with the invention, the collected data is analyzed to generate dynamic data to supplement and/or improve the traditional databases, typically searched by an operator for responses to the information requests. In providing a public information assistance service, such dynamic data may concern, e.g., the most popular movies, restaurants, requested categories, etc. In providing a personalized information assistance service, such dynamic data may concern, e.g., previous telephone connections made for a subscriber, the most popular telephone connections requested by a subscriber, etc. In addition, based on the past search behavior, “fuzzy” logic is developed for correlating between search terms. When one search term is used in a search, the correlated search term may be suggested for adoption, in accordance with the fuzzy logic.
摘要翻译：在接收到呼叫的信息/呼叫中心中，请求关于实体，商品和服务的信息，到给定目的地的指示等，在处理这种呼叫时收集数据。根据本发明，分析所收集的数据以生成动态数据以补充和/或改进传统数据库，通常由操作者搜索以响应信息请求。在提供公共信息援助服务时，这种动态数据可能涉及例如最受欢迎的电影，餐馆，所请求的类别等。在提供个性化信息援助服务时，这样的动态数据可能会涉及，例如，为用户，用户请求的最流行的电话连接等。另外，基于过去的搜索行为，开发了用于搜索项之间相关的“模糊”逻辑。当在搜索中使用一个搜索词时，可以根据模糊逻辑建议相关的搜索词语以供采用。

10. 发明申请

US20120059715A1 TECHNIQUE FOR CALL CONTEXT BASED ADVERTISING THROUGH AN INFORMATION ASSISTANCE SERVICE 有权
标题翻译：通过信息援助服务呼叫基于广告的技术
公开(公告)号：US20120059715A1
公开(公告)日：2012-03-08
申请号：US13227570
申请日：2011-09-08
申请人： Timothy A. Timmins , Karen L. Johnson
发明人： Timothy A. Timmins , Karen L. Johnson
IPC分类号： G06Q30/02
CPC分类号： H04M3/4878 , G06Q30/0251 , H04M15/41 , H04M15/58 , H04M2215/00 , H04M2215/0164 , H04M2215/0188 , H04M2242/15
摘要： In providing an information assistance service in a call by a user, the context of the call is ascertained. Context information is derived from information exchanges during the call. Inferences as to types of advertisement pertinent to the user location, event, etc. are drawn based on the context information. Pertinent advertisements, which may be further individualized based on personal preferences, are provided to the user at the conclusion of the call, or otherwise transmitted to the user via voicemail, SMS, email, WAP, paging, facsimile, instant messaging, text messaging, picture phone, video phone, etc.
摘要翻译：在用户在呼叫中提供信息援助服务时，确定呼叫的上下文。上下文信息是从呼叫期间的信息交换导出的。关于与用户位置，事件等相关的广告的类型的推论基于上下文信息来绘制。可以在呼叫结束时向用户提供基于个人喜好进一步个性化的相关广告，或者通过语音邮件，SMS，电子邮件，WAP，寻呼，传真，即时消息，短信，图片电话，视频电话等

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