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1. 发明申请

US20120288081A1 LIMITING CONTACT IN A NETWORKED CONTACT CENTER ENVIRONMENT 有权
标题翻译：限制在联网中心环境联系
公开(公告)号：US20120288081A1
公开(公告)日：2012-11-15
申请号：US13552428
申请日：2012-07-18
申请人： Robert Townsend
发明人： Robert Townsend
IPC分类号： H04M3/00
CPC分类号： H04M3/5175 , H04M3/436 , H04M3/51 , H04M3/5183 , H04M3/5232 , H04M3/5233 , H04M3/5235 , H04M15/80 , H04M15/8027 , H04M2201/12 , H04M2201/14 , H04M2201/18
摘要： This document discusses, among other things, limiting contact to a networked contact center that is a host to multiple tenants. In an example embodiment, a communication is received by a networked contact center. In determining whether to allow the communication to reach contact center resources, a contact rate value may be examined. The contact rate value may represent an allowable quantity of contact within a time interval. For some example embodiments, a determination of whether the network contact center is to accept or reject the communication is made based on the contact rate value.
摘要翻译：本文件讨论了限制与多个租户的主机的联网联络中心的联系。在示例实施例中，通信由联网的联络中心接收。在确定是否允许通信到达联络中心资源时，可以检查联系率值。接触率值可以表示在一段时间间隔内允许的接触量。对于一些示例实施例，基于接触率值来确定网络联络中心是否接受或拒绝通信。

2. 发明申请

US20120047517A1 INTERACTION MANAGEMENT 有权
标题翻译：互动管理
公开(公告)号：US20120047517A1
公开(公告)日：2012-02-23
申请号：US12858814
申请日：2010-08-18
申请人： Robert Townsend , Praveen Hegde , Sui Heung Zoe Li
发明人： Robert Townsend , Praveen Hegde , Sui Heung Zoe Li
IPC分类号： G06F15/16 , G06F3/048 , G06F9/46 , G06F15/173
CPC分类号： H04M3/5191 , H04M2203/4509
摘要： In a system, at least one web server provides an interface to a web-enabled application to a first computing device, with the web-enabled application and the at least one web server belonging to a first domain. An interaction routing module routes a contact event to the first computing device. At least one application server receives and responds to an Hypertext Transfer Protocol (HTTP) request for requested information related to the contact event. The HTTP request is generated by the web-enabled application. An integration module receives the HTTP request from the at least one application server and translates the HTTP request to an application programming interface call to interface with a second computing device storing the requested information in a second domain. A messaging module provides the requested data to the web-enabled application.
摘要翻译：在一个系统中，至少一个web服务器提供到web启用的应用程序到第一计算设备的接口，其中web启用的应用程序和至少一个web服务器属于第一域。交互路由模块将联系人事件路由到第一计算设备。至少一个应用服务器接收并响应与该联系事件相关的所请求的信息的超文本传输协议（HTTP）请求。 HTTP请求由启用Web的应用程序生成。集成模块从至少一个应用服务器接收HTTP请求，并将HTTP请求转换为应用程序编程接口调用，以与在第二域中存储所请求的信息的第二计算设备进行接口。消息传递模块将所请求的数据提供给启用Web的应用程序。

3. 发明申请

US20070172895A1 CD86 and CD80 receptor competition assays 有权
标题翻译： CD86和CD80受体竞争测定
公开(公告)号：US20070172895A1
公开(公告)日：2007-07-26
申请号：US11656206
申请日：2007-01-22
申请人： Catherine Fleener , Robert Townsend , Francisco Leon
发明人： Catherine Fleener , Robert Townsend , Francisco Leon
IPC分类号： G01N33/567 , C12N5/06 , C07K16/28
CPC分类号： C07K16/2827 , G01N33/5047 , G01N33/505 , G01N2333/70532 , G01N2800/245 , Y10S530/809
摘要： The present invention discloses a method for assaying the binding of L104EA29YIg to a receptor. The receptor is preferably CD86 or CD80. The present invention also discloses antibodies to be used in the assay, as well as hybridomas expressing the antibodies.
摘要翻译：本发明公开了一种测定L104EA29YIg与受体结合的方法。受体优选为CD86或CD80。本发明还公开了用于测定中的抗体以及表达抗体的杂交瘤。

4. 发明申请

US20070015217A1 Nucleic acid molecules, polypeptides and uses therefor, including diagnosis and treatment of Alzheimer's disease 审中-公开
标题翻译：核酸分子，多肽及其用途，包括阿尔茨海默病的诊断和治疗
公开(公告)号：US20070015217A1
公开(公告)日：2007-01-18
申请号：US11078000
申请日：2005-03-11
申请人： L. Durham , David Friedman , Herath Mudiyanselage Chandrasiri Herath , Lida Kimmel , Rajesh Parekh , David Potter , Christian Rohlff , B. Silber , Thomas Stiger , P. Sunderland , Robert Townsend , W. White , Stephen Williams
发明人： L. Durham , David Friedman , Herath Mudiyanselage Chandrasiri Herath , Lida Kimmel , Rajesh Parekh , David Potter , Christian Rohlff , B. Silber , Thomas Stiger , P. Sunderland , Robert Townsend , W. White , Stephen Williams
IPC分类号： G01N33/567 , G01N33/53
CPC分类号： G01N33/6896 , G01N2800/2821
摘要： The present invention provides methods and compositions for screening, diagnosis and prognosis of Alzheimer's disease, for monitoring the effectiveness of Alzheimer's disease treatment, and for drug development. Alzheimer's Disease-Associated Features (AFs), detectable by two-dimensional electrophoresis of cerebrospinal fluid, serum or plasma are described. The invention further provides Alzheimer's Disease-Associated Protein Isoforms (APIs) detectable in cerebrospinal fluid, serum or plasma, preparations comprising isolated APIs, antibodies, pharmaceutical compositions, diagnostic and therapeutic methods, and kits comprising or based on the same.
摘要翻译：本发明提供了用于阿尔茨海默病筛选，诊断和预后的方法和组合物，用于监测阿尔茨海默病治疗的有效性和用于药物开发。描述了通过脑脊液，血清或血浆的二维电泳可检测的阿尔茨海默氏病相关特征（AF）。本发明进一步提供可在脑脊液，血清或血浆中检测的阿尔茨海默氏病相关蛋白质异构体（API），包含分离的API，抗体，药物组合物，诊断和治疗方法以及包含或基于其的试剂盒。

5. 发明申请

US20050019223A1 Liquid delivery apparatus and method 审中-公开
标题翻译：液体输送装置及方法
公开(公告)号：US20050019223A1
公开(公告)日：2005-01-27
申请号：US10496760
申请日：2002-07-29
申请人： Albert Platt , Robert Townsend
发明人： Albert Platt , Robert Townsend
IPC分类号： B01L3/02 , C40B60/14 , C40B70/00 , G01N35/10 , H01J49/04 , H01J49/16
CPC分类号： B01L3/0262 , B01J2219/00367 , B01J2219/00549 , B01J2219/00659 , B01L2200/143 , B01L2300/0838 , B01L2400/022 , B01L2400/0406 , C40B60/14 , C40B70/00 , G01N35/1011 , G01N35/109 , H01J49/0404 , H01J49/0418 , H01J49/0431 , Y10T436/2575
摘要： Liquid delivery apparatus and methods, in particular for the production of high-density arrays, wherein a partial drop liquid is deposited from a capillary (1) onto a substrate (12), the capillary (1) and substrate (12) being capable of x, y and z movements relative to one another under the control of a translation mechanism.
摘要翻译：液体输送装置和方法，特别是用于生产高密度阵列的方法，其中部分液滴液体从毛细管（1）沉积到基底（12）上，毛细管（1）和基底（12）能够在转换机制的控制下，x，y和z相对于彼此移动。

6. 发明授权

US08515833B2 Methods and systems for multilayer provisioning of networked contact centers 有权
标题翻译：网络联络中心多层次配置的方法和系统
公开(公告)号：US08515833B2
公开(公告)日：2013-08-20
申请号：US12201671
申请日：2008-08-29
申请人： Mansour Salame , Robert Townsend
发明人： Mansour Salame , Robert Townsend
IPC分类号： G06Q10/00 , H04M3/42
CPC分类号： H04M3/51 , H04M3/42144
摘要： Embodiments of multilayer provisioning of networked contact centers comprise providing a support service, via a distributor, to a tenant, responsive to receiving a request from the tenant to modify the support provisioning the modified support service to the tenant.
摘要翻译：联网联络中心的多层配置的实施例包括通过经销商向承租人提供支持服务，响应于接收来自租户的请求，修改向租户提供修改的支持服务的支持。

7. 发明授权

US08468545B2 Interaction management 有权
标题翻译：互动管理
公开(公告)号：US08468545B2
公开(公告)日：2013-06-18
申请号：US12858814
申请日：2010-08-18
申请人： Robert Townsend , Praveen Hegde , Sui Heung Zoe Li
发明人： Robert Townsend , Praveen Hegde , Sui Heung Zoe Li
IPC分类号： G06F9/44 , G06F15/173
CPC分类号： H04M3/5191 , H04M2203/4509
摘要： In a system, at least one web server provides an interface to a web-enabled application to a first computing device, with the web-enabled application and the at least one web server belonging to a first domain. An interaction routing module routes a contact event to the first computing device. At least one application server receives and responds to an Hypertext Transfer Protocol (HTTP) request for requested information related to the contact event. The HTTP request is generated by the web-enabled application. An integration module receives the HTTP request from the at least one application server and translates the HTTP request to an application programming interface call to interface with a second computing device storing the requested information in a second domain. A messaging module provides the requested data to the web-enabled application.
摘要翻译：在一个系统中，至少一个web服务器提供到web启用的应用程序到第一计算设备的接口，其中web启用应用程序和至少一个web服务器属于第一域。交互路由模块将联系人事件路由到第一计算设备。至少一个应用服务器接收并响应与该联系事件相关的所请求的信息的超文本传输协议（HTTP）请求。 HTTP请求由启用Web的应用程序生成。集成模块从至少一个应用服务器接收HTTP请求，并将HTTP请求转换为应用程序编程接口调用，以与在第二域中存储所请求的信息的第二计算设备进行接口。消息传递模块将所请求的数据提供给启用Web的应用程序。

8. 发明授权

US08275116B2 Networked contact center 有权
标题翻译：网络联络中心
公开(公告)号：US08275116B2
公开(公告)日：2012-09-25
申请号：US12201599
申请日：2008-08-29
申请人： Richard Southwick , Robert Townsend , Mansour Salame
发明人： Richard Southwick , Robert Townsend , Mansour Salame
IPC分类号： H04M3/00
CPC分类号： H04M3/5191 , G06F17/30864 , H04M3/5141
摘要： This document discusses, among other things, a networked contact center that includes multiple platforms to host multiple tenants. Example embodiments include receiving a message associated with one of the tenants and identifying one or more of the platforms associated with the message. For some example embodiments, the networked contact center may allow the platform to access a data location that is both associated with the tenant and shared by two or more of the multiple tenants.
摘要翻译：本文件讨论了包括多个平台来托管多个租户的网络联络中心。示例性实施例包括接收与租户中的一个相关联的消息并且识别与消息相关联的一个或多个平台。对于一些示例实施例，联网的联络中心可以允许平台访问与租户相关联并由多个租户中的两个或更多个共享的数据位置。

9. 发明申请

US20050284356A1 Storage device for boating accessories 审中-公开
标题翻译：用于划船配件的存储设备
公开(公告)号：US20050284356A1
公开(公告)日：2005-12-29
申请号：US10875386
申请日：2004-06-25
申请人： Robert Townsend
发明人： Robert Townsend
IPC分类号： B63B17/00 , B63B17/02 , B63B25/00
CPC分类号： B63B17/02 , B63B25/00
摘要： A storage device for an overhead cover of a boating vehicle. The storage device provides additional storage space for accessories and personal items being stored on a boat, and provides portable and easy access to the items. In one embodiment of the invention, the storage device is removably secured to the overhead cover of the boat. In this case, the storage device is removable and transportable for use with other vehicles. In an alternative embodiment, the storage device is formed integral with the overhead cover.
摘要翻译：一种用于划船的架空盖的存储装置。存储设备为存储在船上的附件和个人物品提供额外的存储空间，并提供便携和容易地访问物品。在本发明的一个实施例中，存储装置可拆卸地固定到船的顶盖上。在这种情况下，存储装置是可移动的并可运输以与其他车辆一起使用。在替代实施例中，存储装置与架空盖一体形成。

10. 发明授权

US08972885B2 Networked contact center user interface 有权
标题翻译：网络联络中心用户界面
公开(公告)号：US08972885B2
公开(公告)日：2015-03-03
申请号：US12201573
申请日：2008-08-29
申请人： Mansour Salame , Richard Southwick , William James Fernandez , Robert Townsend
发明人： Mansour Salame , Richard Southwick , William James Fernandez , Robert Townsend
IPC分类号： G06F3/0481 , H04M3/51 , H04M3/42
CPC分类号： H04M3/5191 , G06F3/0481 , G06F3/0484 , H04M3/42161 , H04M3/42178 , H04M3/5133 , H04M3/5183 , H04M3/5232 , H04M2201/42 , H04M2203/053
摘要： This document discusses, among other things, a system and methods for a networked contact center user interface. In an example embodiment, a user interface associated with a networked contact center includes a frame to present information in a selectable format. Based on a selection associated with the information, the frame is to present further information in an un-selectable format.
摘要翻译：本文档除了其他内容之外还讨论了联网中心用户界面的系统和方法。在示例实施例中，与联网的联络中心相关联的用户界面包括以可选格式呈现信息的帧。基于与该信息相关联的选择，该帧将以不可选择的格式呈现进一步的信息。

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