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1. 发明授权

US08102987B2 Adjusting music length to expected waiting time while caller is on hold 失效
标题翻译：调用者处于暂停状态时，将音乐长度调整为预期的等待时间
公开(公告)号：US08102987B2
公开(公告)日：2012-01-24
申请号：US12253164
申请日：2008-10-16
申请人： Ciprian Agapi , Thomas E. Creamer , James R. Lewis , Vanessa V. Michelini , Wallace J. Sadowski , Clifford J. Strohofer
发明人： Ciprian Agapi , Thomas E. Creamer , James R. Lewis , Vanessa V. Michelini , Wallace J. Sadowski , Clifford J. Strohofer
IPC分类号： H04M3/42
CPC分类号： H04M3/4285 , H04M3/5238
摘要： A method of adjusting music length to expected waiting time while a caller is on hold includes choosing one or more media selections based upon their play duration and matching the selection(s) to the expected waiting time.
摘要翻译：一种在呼叫者处于保持期间将音乐长度调整到预期等待时间的方法包括基于它们的播放持续时间选择一个或多个媒体选择，并将选择与期望的等待时间相匹配。

2. 发明申请

US20090041209A1 ADJUSTING MUSIC LENGTH TO EXPECTED WAITING TIME WHILE CALLER IS ON HOLD 失效
标题翻译：调整音乐长度预期等待时间在呼叫者持有
公开(公告)号：US20090041209A1
公开(公告)日：2009-02-12
申请号：US12253164
申请日：2008-10-16
申请人： Ciprian Agapi , Thomas E. Creamer , James R. Lewis , Vanessa V. Michelini , Wallace J. Sadowski , Clifford J. Strohofer
发明人： Ciprian Agapi , Thomas E. Creamer , James R. Lewis , Vanessa V. Michelini , Wallace J. Sadowski , Clifford J. Strohofer
IPC分类号： H04M1/64
CPC分类号： H04M3/4285 , H04M3/5238
摘要： A method of adjusting music length to expected waiting time while a caller is on hold includes choosing one or more media selections based upon their play duration and matching the selection(s) to the expected waiting time.
摘要翻译：一种在呼叫者处于保持期间将音乐长度调节到预期等待时间的方法包括基于它们的播放持续时间选择一个或多个媒体选择，并将选择与期望的等待时间相匹配。

3. 发明授权

US07450711B2 Adjusting music length to expected waiting time while caller is on hold 有权
标题翻译：调用者处于暂停状态时，将音乐长度调整为预期的等待时间
公开(公告)号：US07450711B2
公开(公告)日：2008-11-11
申请号：US10736420
申请日：2003-12-15
申请人： Ciprian Agapi , Thomas E. Creamer , James R. Lewis , Vanessa V. Michelini , Wallace J. Sadowski , Clifford J. Strohofer
发明人： Ciprian Agapi , Thomas E. Creamer , James R. Lewis , Vanessa V. Michelini , Wallace J. Sadowski , Clifford J. Strohofer
IPC分类号： H04M3/42
CPC分类号： H04M3/4285 , H04M3/5238
摘要： A method of adjusting music length to expected waiting time while a caller is on hold includes choosing one or more media selections based upon their play duration and matching the selection(s) to the expected waiting time.
摘要翻译：一种在呼叫者处于保持期间将音乐长度调节到预期等待时间的方法包括基于它们的播放持续时间选择一个或多个媒体选择，并将选择与期望的等待时间相匹配。

4. 发明授权

US07792253B2 Communications involving devices having different communication modes 失效
标题翻译：涉及具有不同通信模式的设备的通信
公开(公告)号：US07792253B2
公开(公告)日：2010-09-07
申请号：US11260829
申请日：2005-10-27
申请人： Ciprian Agapi , Vanessa V. Michelini , Wallace J. Sadowski
发明人： Ciprian Agapi , Vanessa V. Michelini , Wallace J. Sadowski
IPC分类号： H04M11/00
CPC分类号： H04L65/605 , H04L29/06027 , H04L51/066 , H04L51/38 , H04L65/1006 , H04L67/24 , H04L69/18 , H04L69/40 , H04M7/0045 , H04M2201/60
摘要： The present invention includes a telecommunication method. The method can include the step of a sending device operating in a first communication mode initializing a communication to a receiving device operating in a second communication mode. The receiving device can be queried to automatically determine that the receiving device is operating in the second communication mode. In one embodiment, the first and second communication modes can include a speech mode and a text mode. The communication can be established between the sending and receiving devices, where the sending device communicates in the first communication mode, and where the receiving device communicates in the second communication mode. During the communication, a format of messages conveyed between the sending device and the receiving device can be automatically changed in accordance with the first communication mode and the second communication mode.
摘要翻译：本发明包括电信方法。该方法可以包括以第一通信模式操作的发送设备的步骤，其将通信初始化为以第二通信模式操作的接收设备。可以查询接收设备以自动确定接收设备在第二通信模式下操作。在一个实施例中，第一和第二通信模式可以包括语音模式和文本模式。可以在发送设备之间建立通信，发送设备在第一通信模式下进行通信，并且接收设备在第二通信模式下进行通信。在通信期间，可以根据第一通信模式和第二通信模式自动地改变在发送装置和接收装置之间传送的消息的格式。

5. 发明申请

US20120209613A1 METHOD AND ARRANGEMENT FOR MANAGING GRAMMAR OPTIONS IN A GRAPHICAL CALLFLOW BUILDER 有权
标题翻译：用于管理图形呼叫建筑物中的灰度选项的方法和布置
公开(公告)号：US20120209613A1
公开(公告)日：2012-08-16
申请号：US13344193
申请日：2012-01-05
申请人： Ciprian Agapi , Felipe Gomez , James R. Lewis , Vanessa V. Michelini
发明人： Ciprian Agapi , Felipe Gomez , James R. Lewis , Vanessa V. Michelini
IPC分类号： G10L11/00
CPC分类号： G10L2015/228
摘要： A method (10) in a speech recognition application callflow can include the steps of assigning (11) an individual option and a pre-built grammar to a same prompt, treating (15) the individual option as a valid output of the pre-built grammar if the individual option is a potential valid match to a recognition phrase (12) or an annotation (13) in the pre-built grammar, and treating (14) the individual option as an independent grammar from the pre-built grammar if the individual option fails to be a potential valid match to the recognition phrase or the annotation in the pre-built grammar.
摘要翻译：语音识别应用程序调用流程中的方法（10）可以包括以下步骤：将单个选项和预先构建的语法分配给相同的提示，将（15）个别选项视为预先构建的有效输出如果个人选项是预先构建的语法中的识别短语（12）或注释（13）的潜在有效匹配，则将语法（14）作为独立语法从预先构建的语法处理（14），如果单个选项不能成为预先构建的语法中的识别短语或注释的潜在有效匹配。

6. 发明授权

US08799001B2 Method and system for defining standard catch styles for speech application code generation 有权
标题翻译：用于定义语音应用程序代码生成的标准捕获样式的方法和系统
公开(公告)号：US08799001B2
公开(公告)日：2014-08-05
申请号：US10715316
申请日：2003-11-17
申请人： Ciprian Agapi , Felipe Gomez , James R. Lewis , Vanessa V. Michelini , Sibyl C. Sullivan
发明人： Ciprian Agapi , Felipe Gomez , James R. Lewis , Vanessa V. Michelini , Sibyl C. Sullivan
IPC分类号： G10L15/22
CPC分类号： G10L13/027
摘要： A method and system for defining standard catch styles used in generating speech application code for managing catch events, in which a style-selection menu that allows for selection of one or more catch styles is presented. Each catch style represents a system response to a catch event. A catch style can be selected from the style-selection menu. For each selected catch style, the system can prepare a response for each catch event. If the selected catch style requires playing a new audio message in response to a particular catch event, a contextual message can be entered in one or more text fields. The contextual message entered in each text field corresponds to the new audio message that will be played in response to the particular catch event. In certain catch styles, the entered contextual message is different for each catch event, while in other catch styles, the entered contextual message is the same for each catch event. Finally, if the selected catch style does not require playing of a new audio message in response to a particular catch event, the system can replay the system prompt.
摘要翻译：一种用于定义用于生成用于管理捕捉事件的语音应用程序代码的标准捕获样式的方法和系统，其中呈现允许选择一个或多个捕捉样式的样式选择菜单。每个catch样式表示对catch事件的系统响应。可以从样式选择菜单中选择捕捉样式。对于每个选定的捕捉样式，系统可以为每个捕获事件准备响应。如果选择的捕捉样式需要响应于特定的捕获事件播放新的音频消息，则可以在一个或多个文本字段中输入上下文消息。在每个文本字段中输入的上下文消息对应于将响应于特定捕获事件而播放的新的音频消息。在某些catch样式中，输入的上下文消息对于每个catch事件是不同的，而在其他catch样式中，输入的上下文消息对于每个catch事件是相同的。最后，如果所选抓取样式不需要播放响应于特定捕获事件的新音频消息，则系统可以重播系统提示。

7. 发明授权

US07797676B2 Method and system for switching between prototype and real code production in a graphical call flow builder 有权
标题翻译：用于在图形调用流构建器中切换原型和实际代码生成的方法和系统
公开(公告)号：US07797676B2
公开(公告)日：2010-09-14
申请号：US10827852
申请日：2004-04-20
申请人： Ciprian Agapi , Felipe Gomez , James R. Lewis , Vanessa V. Michelini , Sibyl C. Sullivan
发明人： Ciprian Agapi , Felipe Gomez , James R. Lewis , Vanessa V. Michelini , Sibyl C. Sullivan
IPC分类号： G06F9/44 , G06F17/00 , G06F7/00 , G06F3/00 , G06F3/048
CPC分类号： G06F8/34 , G06Q10/06
摘要： A method and system for automated code generation in a call flow builder (10) can include a display coupled to a processor. The processor can be programmed to select a real code (database connection) or a prototype code using a graphical interface (20) to provide a selected code and develop a call flow using the selected code. The processor can be programmed to select the prototype code as the selected code, test the call flow in a local development environment and further enable the switching of the selected code from the prototype to the real code to complete a database connection. The processor can be further programmed to enable specification of a default or range of values. Additionally, the processor can be programmed to use a database connection code that replaces a prototype assignment of values to variables when the real code is the selected code.
摘要翻译：在呼叫流程构建器（10）中用于自动代码生成的方法和系统可以包括耦合到处理器的显示器。处理器可以被编程为使用图形界面（20）选择真实代码（数据库连接）或原型代码，以提供所选择的代码并使用所选择的代码开发呼叫流程。处理器可以编程为选择原型代码作为所选代码，测试本地开发环境中的调用流程，并进一步使所选代码从原型切换到实际代码以完成数据库连接。处理器可以被进一步编程以使得能够指定默认值或范围值。此外，当实际代码是所选择的代码时，处理器可以被编程为使用数据库连接代码来代替值的原型分配给变量。

8. 发明授权

US08355918B2 Method and arrangement for managing grammar options in a graphical callflow builder 有权
标题翻译：用于管理图形调用流构建器中的语法选项的方法和布置
公开(公告)号：US08355918B2
公开(公告)日：2013-01-15
申请号：US13344193
申请日：2012-01-05
申请人： Ciprian Agapi , Felipe Gomez , James R. Lewis , Vanessa V. Michelini
发明人： Ciprian Agapi , Felipe Gomez , James R. Lewis , Vanessa V. Michelini
IPC分类号： G10L15/00
CPC分类号： G10L2015/228
摘要： A method (10) in a speech recognition application callflow can include the steps of assigning (11) an individual option and a pre-built grammar to a same prompt, treating (15) the individual option as a valid output of the pre-built grammar if the individual option is a potential valid match to a recognition phrase (12) or an annotation (13) in the pre-built grammar, and treating (14) the individual option as an independent grammar from the pre-built grammar if the individual option fails to be a potential valid match to the recognition phrase or the annotation in the pre-built grammar.
摘要翻译：语音识别应用程序调用流程中的方法（10）可以包括以下步骤：将单个选项和预先构建的语法分配给相同的提示，将（15）个别选项视为预先构建的有效输出如果个人选项是预先构建的语法中的识别短语（12）或注释（13）的潜在有效匹配，则将语法（14）作为独立语法从预先构建的语法处理（14），如果单个选项不能成为预先构建的语法中的识别短语或注释的潜在有效匹配。

9. 发明授权

US07920681B2 System, apparatus, and methods for creating alternate-mode applications 失效
标题翻译：用于创建备用模式应用程序的系统，设备和方法
公开(公告)号：US07920681B2
公开(公告)日：2011-04-05
申请号：US10982491
申请日：2004-11-05
申请人： Ciprian Agapi , Felipe Gomez , James R. Lewis , Gary J. Pietrocarlo , Wallace J. Sadowski
发明人： Ciprian Agapi , Felipe Gomez , James R. Lewis , Gary J. Pietrocarlo , Wallace J. Sadowski
IPC分类号： H04M11/00
CPC分类号： G06F8/38
摘要： A system, apparatus, and method for creating alternate-mode interactive applications is provided. A system for creating an alternate-mode interactive application includes a selection module for selecting a voice-mode element from a set of voice-mode elements defining a voice-mode interactive application for accomplishing a predetermined user-directed task The system also includes a generation module for generating an alternate-mode element corresponding to the selected voice-mode element, the alternate-mode element having a modality different than the voice-mode element. The system further includes a construction module for constructing an alternate-mode interactive application based upon the generated alternate-mode element.
摘要翻译：提供了一种用于创建交替模式交互应用的系统，装置和方法。用于创建替代模式交互应用的系统包括选择模块，用于从定义用于完成预定的用户导向的任务的语音模式交互应用的一组语音模式元素中选择语音模式元素。该系统还包括一代模块，用于生成与所选择的语音模式元素相对应的替代模式元素，所述交替模式元素具有与语音模式元素不同的模式。该系统还包括用于基于所生成的替代模式元件构建替代模式交互应用的构造模块。

10. 发明授权

US08380513B2 Improving speech capabilities of a multimodal application 有权
标题翻译：提高多模式应用程序的语音能力
公开(公告)号：US08380513B2
公开(公告)日：2013-02-19
申请号：US12468166
申请日：2009-05-19
申请人： Ciprian Agapi , William K. Bodin , Charles W. Cross, Jr.
发明人： Ciprian Agapi , William K. Bodin , Charles W. Cross, Jr.
IPC分类号： G10L11/00
CPC分类号： G10L15/22 , G10L15/187 , G10L15/19 , G10L2015/228
摘要： Improving speech capabilities of a multimodal application including receiving, by the multimodal browser, a media file having a metadata container; retrieving, by the multimodal browser, from the metadata container a speech artifact related to content stored in the media file for inclusion in the speech engine available to the multimodal browser; determining whether the speech artifact includes a grammar rule or a pronunciation rule; if the speech artifact includes a grammar rule, modifying, by the multimodal browser, the grammar of the speech engine to include the grammar rule; and if the speech artifact includes a pronunciation rule, modifying, by the multimodal browser, the lexicon of the speech engine to include the pronunciation rule.
摘要翻译：改善多模式应用的语音能力，包括由多模式浏览器接收具有元数据容器的媒体文件; 由所述多模式浏览器从所述元数据容器检索与存储在所述媒体文件中的内容相关的语音伪像，以包括在所述多模式浏览器中可用的语音引擎中; 确定语音伪影是否包括语法规则或发音规则; 如果语音工件包括语法规则，则由多模式浏览器修改语音引擎的语法以包括语法规则; 并且如果语音伪影包括发音规则，则由多模式浏览器修改语音引擎的词典以包括发音规则。

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