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1. 发明授权

US06874011B1 Scalable IP-based notification architecture for unified messaging 失效
标题翻译：可扩展的基于IP的通知架构，用于统一消息传递
公开(公告)号：US06874011B1
公开(公告)日：2005-03-29
申请号：US09629051
申请日：2000-07-31
申请人： Brenda Gates Spielman , Lewis Dean Dodrill , Satish Joshi , Nagendran Parasu , Robert James Lockwood
发明人： Brenda Gates Spielman , Lewis Dean Dodrill , Satish Joshi , Nagendran Parasu , Robert James Lockwood
IPC分类号： H04L12/58 , H04L29/06 , H04L29/08 , G06F15/16
CPC分类号： H04L67/306 , H04L29/06 , H04L51/14 , H04L51/24 , H04L51/36 , H04L69/329
摘要： A notification architecture utilizes multiple processes configured for managing notification operations based on reception of SMTP-based messages within IMAP based message stores. The notification architecture enables use of multiple instances of a notification process, each configured for receiving notification messages for respective subscribers from messaging sources according to a prescribed open protocol such as Internet Protocol. Each notification process accesses subscriber profile information from an open protocol-based subscriber directory based on the received notification messages. Each notification process determines, for each received notification message, the subscriber's notification preference based on the accessed profile information, and selectively outputs a notification delivery message according to a prescribed open protocol to at least one notification delivery process within the notification architecture based on the subscriber's notification preference. Each notification process may have access via the prescribed open protocol to multiple notification delivery processes, each configured for outputting a notification to a subscriber's notification device according to a corresponding device protocol. Multiple instances of each type of notification delivery process may also be utilized for increased capacity. Hence, subscribers may be notified of events according to their respective preferences, including subscriber device type, or time of notification. Moreover, the notification architecture can be scaled without adversely affecting any existing instances of the notification process or the notification delivery processes.
摘要翻译：通知架构利用多个进程来配置用于基于在基于IMAP的消息存储内的基于SMTP的消息的接收来管理通知操作。通知架构使得能够使用通知进程的多个实例，每个实例被配置为根据诸如因特网协议的规定的开放协议从消息传送源接收各个订户的通知消息。每个通知过程基于接收到的通知消息从基于开放协议的订户目录访问订户简档信息。每个通知过程针对每个接收到的通知消息，基于所访问的简档信息来确定订户的通知偏好，并且基于订户的通知架构，根据规定的开放协议选择性地将通知递送消息输出到通知架构内的至少一个通知递送处理通知偏好。每个通知过程可以经由规定的开放协议访问多个通知传递过程，每个通知传送过程被配置为根据相应的设备协议向订户的通知设备输出通知。每种类型的通知传递过程的多个实例也可以用于增加容量。因此，可以根据用户的喜好，包括用户设备类型或通知时间来向用户通知事件。此外，可以对通知架构进行缩放，而不会对通知过程或通知传递过程的任何现有实例产生不利影响。

2. 发明授权

US07668919B2 Scalable IP-based notification architecture for unified messaging 有权
标题翻译：可扩展的基于IP的通知架构，用于统一消息传递
公开(公告)号：US07668919B2
公开(公告)日：2010-02-23
申请号：US11069961
申请日：2005-03-03
申请人： Brenda Gates Spielman , Lewis Dean Dodrill , Satish Joshi , Nagendran Parasu , Robert James Lockwood
发明人： Brenda Gates Spielman , Lewis Dean Dodrill , Satish Joshi , Nagendran Parasu , Robert James Lockwood
IPC分类号： G06F15/16
CPC分类号： H04L67/306 , H04L29/06 , H04L51/14 , H04L51/24 , H04L51/36 , H04L69/329
摘要： A notification architecture utilizes multiple processes configured for managing notification operations based on reception of SMTP-based messages within IMAP based message stores. The notification architecture enables use of multiple instances of a notification process, each configured for receiving notification messages for respective subscribers from messaging sources according to a prescribed open protocol such as Internet Protocol. Each notification process accesses subscriber profile information from an open protocol-based subscriber directory based on the received notification messages. Each notification process determines, for each received notification message, the subscriber's notification preference based on the accessed profile information, and selectively outputs a notification delivery message according to a prescribed open protocol to at least one notification delivery process within the notification architecture based on the subscriber's notification preference. Each notification process may have access via the prescribed open protocol to multiple notification delivery processes, each configured for outputting a notification to a subscriber's notification device according to a corresponding device protocol. Multiple instances of each type of notification delivery process may also be utilized for increased capacity. Hence, subscribers may be notified of events according to their respective preferences, including subscriber device type, or time of notification. Moreover, the notification architecture can be scaled without adversely affecting any existing instances of the notification process or the notification delivery processes.
摘要翻译：通知架构利用多个进程来配置用于基于在基于IMAP的消息存储内的基于SMTP的消息的接收来管理通知操作。通知架构使得能够使用通知进程的多个实例，每个实例被配置为根据诸如因特网协议的规定的开放协议从消息传送源接收各个订户的通知消息。每个通知过程基于接收到的通知消息从基于开放协议的订户目录访问订户简档信息。每个通知过程针对每个接收到的通知消息，基于所访问的简档信息来确定订户的通知偏好，并且基于订户的通知架构，根据规定的开放协议选择性地将通知递送消息输出到通知架构内的至少一个通知递送处理通知偏好。每个通知过程可以经由规定的开放协议访问多个通知传递过程，每个通知传送过程被配置为根据相应的设备协议向订户的通知设备输出通知。每种类型的通知传递过程的多个实例也可以用于增加容量。因此，可以根据用户的喜好，包括用户设备类型或通知时间来向用户通知事件。此外，可以对通知架构进行缩放，而不会对通知过程或通知传递过程的任何现有实例产生不利影响。

3. 发明授权

US07092497B1 Arrangement for common-format notification delivery messages based on notification device type in an IP-based notification architecture 有权
公开(公告)号：US07092497B1
公开(公告)日：2006-08-15
申请号：US10704764
申请日：2003-11-12
申请人： Brenda Gates Spielman , Lewis Dean Dodrill , Satish Joshi , Nagendran Parasu , Robert James Lockwood
发明人： Brenda Gates Spielman , Lewis Dean Dodrill , Satish Joshi , Nagendran Parasu , Robert James Lockwood
IPC分类号： H04M1/64
CPC分类号： H04L61/1523 , H04L29/06 , H04L51/24 , H04L51/36 , H04L67/16 , H04L67/26 , H04L67/30 , H04L69/329
摘要： A notification architecture utilizes multiple processes configured for managing notification operations based on reception of SMTP-based messages within IMAP based message stores. The notification architecture includes a notification process, configured for receiving notification messages for respective subscribers from messaging sources according to a prescribed open protocol such as Internet Protocol. The notification process accesses subscriber profile information from an open protocol-based subscriber directory based on the received notification messages. The notification process determines, for each received notification message, the subscriber's notification preference based on the accessed profile information, and selectively outputs a notification delivery message according to a prescribed open protocol to at least one notification delivery process within the notification architecture based on the subscriber's notification preference. The notification process may have access via the prescribed open protocol to multiple notification delivery processes, each configured for outputting a notification to a subscriber's notification device according to a corresponding device protocol. Hence, subscribers may be notified of events according to their respective preferences, including subscriber device type, or time of notification. The notification process also generates the notification delivery message using selected portions of the notification information and subscriber information based on the notification device type, providing a common format for device specific notification messages. Hence, each notification delivery process can receive device specific notification messages according to a common format from the notification process or another external process.

4. 发明授权

US06671355B1 Arrangement for common-format notification delivery messages based on notification device type in an IP-based notification architecture 有权
标题翻译：基于IP的通知架构中基于通知设备类型的通用格式通知传递消息的安排
公开(公告)号：US06671355B1
公开(公告)日：2003-12-30
申请号：US09629052
申请日：2000-07-31
申请人： Brenda Gates Spielman , Lewis Dean Dodrill , Satish Joshi , Nagendran Parasu , Robert James Lockwood
发明人： Brenda Gates Spielman , Lewis Dean Dodrill , Satish Joshi , Nagendran Parasu , Robert James Lockwood
IPC分类号： H04M164
CPC分类号： H04L61/1523 , H04L29/06 , H04L51/24 , H04L51/36 , H04L67/16 , H04L67/26 , H04L67/30 , H04L69/329
摘要： A notification architecture utilizes multiple processes configured for managing notification operations based on reception of SMTP-based messages within IMAP based message stores. The notification architecture includes a notification process, configured for receiving notification messages for respective subscribers from messaging sources according to a prescribed open protocol such as Internet Protocol. The notification process accesses subscriber profile information from an open protocol-based subscriber directory based on the received notification messages. The notification process determines, for each received notification message, the subscriber's notification preference based on the accessed profile information, and selectively outputs a notification delivery message according to a prescribed open protocol to at least one notification delivery process within the notification architecture based on the subscriber's notification preference. The notification process may have access via the prescribed open protocol to multiple notification delivery processes, each configured for outputting a notification to a subscriber's notification device according to a corresponding device protocol. Hence, subscribers may be notified of events according to their respective preferences, including subscriber device type, or time of notification. The notification process also generates the notification delivery message using selected portions of the notification information and subscriber information based on the notification device type, providing a common format for device specific notification messages. Hence, each notification delivery process can receive device specific notification messages according to a common format from the notification process or another external process.
摘要翻译：通知架构利用多个进程来配置用于基于在基于IMAP的消息存储内的基于SMTP的消息的接收来管理通知操作。通知架构包括通知处理，被配置为根据诸如因特网协议的规定的开放协议从消息传送源接收各个用户的通知消息。通知过程基于接收到的通知消息从基于协议的开放用户目录访问订户简档信息。所述通知过程针对每个接收的通知消息，基于所访问的简档信息确定订户的通知偏好，并且基于订户的所述通知架构，根据规定的开放协议选择性地将通知递送消息输出到通知架构内的至少一个通知递送处理通知偏好。通知过程可以经由规定的开放协议访问多个通知传递过程，每个通知传送过程被配置为根据相应的设备协议向订户的通知设备输出通知。因此，可以根据用户的喜好，包括用户设备类型或通知时间来向用户通知事件。通知过程还根据通知设备类型，使用通知信息和订户信息的选定部分生成通知传递消息，为设备特定通知消息提供通用格式。因此，每个通知传递过程可以根据通知过程或另一外部进程的通用格式接收设备特定的通知消息。

5. 发明授权

US06665378B1 IP-based notification architecture for unified messaging 有权
标题翻译：基于IP的通信架构，用于统一消息传递
公开(公告)号：US06665378B1
公开(公告)日：2003-12-16
申请号：US09629053
申请日：2000-07-31
申请人： Brenda Gates Spielman , Lewis Dean Dodrill , Satish Joshi , Nagendran Parasu , Robert James Lockwood
发明人： Brenda Gates Spielman , Lewis Dean Dodrill , Satish Joshi , Nagendran Parasu , Robert James Lockwood
IPC分类号： H04M164
CPC分类号： H04L51/24 , G06F9/542 , H04L51/36
摘要： A notification architecture utilizes multiple processes configured for managing notification operations based on reception of SMTP-based messages within IMAP based message stores. The notification architecture includes a notification process, configured for receiving notification messages for respective subscribers from messaging sources according to a prescribed open protocol such as Internet Protocol. The notification process accesses subscriber profile information from an open protocol-based subscriber directory based on the received notification messages. The notification process determines, for each received notification message, the subscriber's notification preference based on the accessed profile information, and selectively outputs a notification delivery message according to a prescribed open protocol to at least one notification delivery process within the notification architecture based on the subscriber's notification preference. The notification process may have access via the prescribed open protocol to multiple notification delivery processes, each configured for outputting a notification to a subscriber's notification device according to a corresponding device protocol. Hence, subscribers may be notified of events according to their respective preferences, including subscriber device type, or time of notification.
摘要翻译：通知架构利用多个进程来配置用于基于在基于IMAP的消息存储内的基于SMTP的消息的接收来管理通知操作。通知架构包括通知处理，被配置为根据诸如因特网协议的规定的开放协议从消息传送源接收各个用户的通知消息。通知过程基于接收到的通知消息从基于协议的开放用户目录访问订户简档信息。所述通知过程针对每个接收的通知消息，基于所访问的简档信息确定订户的通知偏好，并且基于订户的所述通知架构，根据规定的开放协议选择性地将通知递送消息输出到通知架构内的至少一个通知递送处理通知偏好。通知过程可以经由规定的开放协议访问多个通知传递过程，每个通知传送过程被配置为根据相应的设备协议向订户的通知设备输出通知。因此，可以根据用户的喜好，包括用户设备类型或通知时间来向用户通知事件。

6. 发明授权

US06560318B1 Arrangement for managing notification preferences for notification delivery messages in an IP-based notification architecture 有权
公开(公告)号：US06560318B1
公开(公告)日：2003-05-06
申请号：US09656840
申请日：2000-09-07
申请人： Brenda Gates Spielman , Geetha Ravishankar , Govind Pande , Satish Joshi , Nagendran Parasu , Robert James Lockwood
发明人： Brenda Gates Spielman , Geetha Ravishankar , Govind Pande , Satish Joshi , Nagendran Parasu , Robert James Lockwood
IPC分类号： H04M164
CPC分类号： H04M3/537 , H04M3/5307 , H04M2203/4509 , Y10S379/908
摘要： A notification architecture utilizes multiple processes configured for managing notification operations based on reception of SMTP-based messages within IMAP based message stores. The notification architecture includes a notification process, configured for receiving notification messages for respective subscribers from messaging sources according to a prescribed open protocol such as Internet Protocol. The notification process accesses subscriber profile information from an open protocol-based subscriber directory based on the received notification messages. The subscriber directory is controlled by a directory management process, configured for storing subscriber notification preference information in an open protocol-based subscriber directory (such as LDAP). The directory management process stores, as a first object class, notification attributes for respective notification types, each notification attribute specifying for the corresponding notification type a corresponding notification device tag. The notification device tag can include native device information usable to generate a message for a corresponding native notification device. The directory management process selectively stores, as a second object class, device attributes for a non-native notification device referenced by the notification device tag, one of the device attributes specifying service provider information for the non-native notification device. The directory management process also selectively stores, as a third object class, service provider attributes based on the service provider information specified in the device attributes. Hence, the storage of subscriber notification preference information using a hierarchal structure of multiple object classes provides a schema enabling an efficient management of relatively complex device information for different notification devices having respective protocols and service providers. Hence, notification subscribers having different notification devices in communication with respective service providers can store all notification preference information for all the different notification devices in a single, unified subscriber directory.

7. 发明申请

US20050177622A1 Scalable IP-based notification architecture for unified messaging 有权
公开(公告)号：US20050177622A1
公开(公告)日：2005-08-11
申请号：US11069961
申请日：2005-03-03
申请人： Brenda Spielman , Lewis Dodrill , Satish Joshi , Nagendran Parasu , Robert Lockwood
发明人： Brenda Spielman , Lewis Dodrill , Satish Joshi , Nagendran Parasu , Robert Lockwood
IPC分类号： H04L12/58 , H04L29/06 , H04L29/08 , G06F15/16
CPC分类号： H04L67/306 , H04L29/06 , H04L51/14 , H04L51/24 , H04L51/36 , H04L69/329
摘要： A notification architecture utilizes multiple processes configured for managing notification operations based on reception of SMTP-based messages within IMAP based message stores. The notification architecture enables use of multiple instances of a notification process, each configured for receiving notification messages for respective subscribers from messaging sources according to a prescribed open protocol such as Internet Protocol. Each notification process accesses subscriber profile information from an open protocol-based subscriber directory based on the received notification messages. Each notification process determines, for each received notification message, the subscriber's notification preference based on the accessed profile information, and selectively outputs a notification delivery message according to a prescribed open protocol to at least one notification delivery process within the notification architecture based on the subscriber's notification preference. Each notification process may have access via the prescribed open protocol to multiple notification delivery processes, each configured for outputting a notification to a subscriber's notification device according to a corresponding device protocol. Multiple instances of each type of notification delivery process may also be utilized for increased capacity. Hence, subscribers may be notified of events according to their respective preferences, including subscriber device type, or time of notification. Moreover, the notification architecture can be scaled without adversely affecting any existing instances of the notification process or the notification delivery processes.

8. 发明申请

US20120123951A1 SERVICE MANAGEMENT PLATFORM FOR FLEET OF ASSETS 审中-公开
标题翻译：资产负债表服务管理平台
公开(公告)号：US20120123951A1
公开(公告)日：2012-05-17
申请号：US13297863
申请日：2011-11-16
申请人： Richard Michael HYATT , Satish Joshi , Nagendran Parasu , Robert Hewes
发明人： Richard Michael HYATT , Satish Joshi , Nagendran Parasu , Robert Hewes
IPC分类号： G06Q10/08
CPC分类号： G06Q10/10 , G06Q10/20
摘要： A system for managing a plurality of assets and a plurality of parties related to those assets includes a plurality of data sources with information related to the parties and the service of the assets and a first service management server. The service management server may be configured as first and second servers with different functionalities. The service management server, or the first and second service management servers, is configured to collect the data from the plurality of data sources related to the parties and the service of the assets; and is configured to determine maintenance or service requirements for the assets, collect and distribute asset specific data for managing the service requirements of the assets, facilitate communication between parties to a service event, and maintain current and historical data about the service event.
摘要翻译：用于管理与这些资产相关的多个资产和多个方的系统包括具有与各方有关的信息和资产的服务的多个数据源以及第一服务管理服务器。服务管理服务器可以被配置为具有不同功能的第一和第二服务器。服务管理服务器或第一和第二服务管理服务器被配置为从与该方资源相关的多个数据源和该资产的服务中收集数据; 并且被配置为确定资产的维护或服务要求，收集和分配用于管理资产的服务需求的资产特定数据，促进服务事件的各方之间的通信，并维护关于服务事件的当前和历史数据。

9. 发明授权

US07574487B1 Messaging system configured for selectively accessing subscriber spoken name from a directory server based on determined unavailability of messaging server 有权
标题翻译：消息系统被配置为基于确定的消息收发服务器的不可用性从目录服务器中选择性地访问订户口语名称
公开(公告)号：US07574487B1
公开(公告)日：2009-08-11
申请号：US09820884
申请日：2001-03-30
申请人： Geetha Ravishankar , Satish Joshi , Nagendran Parasu , Zhiwei Zhang
发明人： Geetha Ravishankar , Satish Joshi , Nagendran Parasu , Zhiwei Zhang
IPC分类号： G06F15/16
CPC分类号： H04M3/53383 , H04L51/36 , H04M3/12
摘要： An application server is configured for initiating a messaging session for an incoming call by accessing a subscriber profile information from a directory server and a subscriber announcement from a messaging server. The application server includes a fault tolerant routine for initiating a messaging session, enabling playing of the subscriber's spoken name during the messaging session based on a determined unavailability of the messaging server. The subscriber announcement and the subscriber's spoken name (or another audible subscriber identifier) are stored in the messaging server as first and second data files having first and second sizes, respectively, where the second size is substantially smaller than the first size. The second data file also is stored in the directory server with the subscriber profile information. If, during initiation of the messaging session the application server determines that the messaging server is unavailable, the application server retrieves the second data file from the directory server and plays the corresponding audible subscriber identifier as an alternate announcement for the messaging session. Hence, the application server is able to initiate a messaging session that provides positive identification of the subscriber, enabling messages to be recorded for storage even when the messaging server is unavailable.
摘要翻译：应用服务器被配置为通过从目录服务器访问订户简档信息和来自消息传送服务器的用户通告来发起用于呼入呼叫的消息传递会话。应用服务器包括用于启动消息收发会话的容错例程，使得能够基于所确定的消息收发服务器的不可用性，在消息收发会话期间播放用户的口语名称。用户通告和用户的口语名称（或另一个可听用户标识符）分别作为具有第一和第二大小的第一和第二数据文件存储在消息收发服务器中，其中第二大小基本上小于第一大小。第二个数据文件也存储在具有用户简档信息的目录服务器中。如果在消息传递会话开始期间，应用服务器确定消息收发服务器不可用，则应用服务器从目录服务器检索第二数据文件，并且播放对应的声音用户标识符作为消息接发会话的替代公告。因此，应用服务器能够发起提供用户的肯定识别的消息传递会话，即使当消息收发服务器不可用时，仍能够记录消息以进行存储。

10. 发明申请

US20060041841A1 Apparatus and method for contacting a customer support line on customer's behalf and having a customer support representative contact the customer 审中-公开
标题翻译：联系客户支持代表客户的方法和客户支持代表联系客户
公开(公告)号：US20060041841A1
公开(公告)日：2006-02-23
申请号：US11251767
申请日：2005-10-18
申请人： Nagendran Parasu
发明人： Nagendran Parasu
IPC分类号： G06F17/00
CPC分类号： G06F17/243 , H04L67/02 , H04M3/42161 , H04M2203/355 , H04M2207/40 , Y10S379/90
摘要： A method is provided in an application server configured for responding to hypertext transport protocol (HTTP) requests. The method includes storing, in response to a first HTTP request, an XML document that specifies for a user, a call number of a second party. The stored XML document is retrieved based on a second HTTP request by the user. A first HTML document is generated based on the retrieved XML document. The first HTML document has instructions including the call number for accessing the second party. A second HTML document is generated based on a prescribed input received from the second party. The second HTML document has instructions for connecting the second party with the user. Hence, a user may speak with a called party without ever having to remain on hold.
摘要翻译：在配置用于响应超文本传输协议（HTTP）请求的应用服务器中提供一种方法。该方法包括响应于第一HTTP请求存储为用户指定第二方的呼叫号码的XML文档。基于用户的第二个HTTP请求检索存储的XML文档。基于检索的XML文档生成第一个HTML文档。第一个HTML文档具有包括访问第二方的呼叫号码的指令。基于从第二方接收的规定输入生成第二HTML文档。第二个HTML文档具有将第二方与用户连接的指令。因此，用户可以与被叫方通话，而不必保持保持。

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