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    • 3. 发明授权
    • Method for recognizing spam email
    • 识别垃圾邮件的方法
    • US07475118B2
    • 2009-01-06
    • US11347492
    • 2006-02-03
    • Barry LeibaJoel OssherVadakkedathu Thomas RajanRichard SegalMark N. Wegman
    • Barry LeibaJoel OssherVadakkedathu Thomas RajanRichard SegalMark N. Wegman
    • G06F15/16
    • G06Q10/107
    • A method includes steps of receiving an email message comprising a plurality of packets and delivery-path information; determining a path for the email using the delivery-path information; comparing the path with a plurality of prior email paths; determining a measure of similarity between the path of the email received and one or more of the plurality of prior email paths; and determining a spam score for the email received, based on the measure of similarity. Other embodiments include a computer readable medium comprising computer code for performing the above function and an information processing system including a processor configured (i.e., hard-wired or programmed) to perform the method.
    • 一种方法包括接收包括多个分组和递送路径信息的电子邮件消息的步骤; 使用传送路径信息确定电子邮件的路径; 将路径与多个先前的电子邮件路径进行比较; 确定所接收的电子邮件的路径与所述多个先前电子邮件路径中的一个或多个的相似性度量; 以及基于相似性的度量来确定所接收的电子邮件的垃圾邮件评分。 其他实施例包括包括用于执行上述功能的计算机代码的计算机可读介质和包括配置(即,硬接线或编程)以执行该方法的处理器的信息处理系统。
    • 7. 发明授权
    • Method and system for call to role
    • 呼叫角色的方法和系统
    • US08917857B2
    • 2014-12-23
    • US13587118
    • 2012-08-16
    • Maria Rene EblingWilliam Francis JeromeBarry LeibaEdith Helen Stern
    • Maria Rene EblingWilliam Francis JeromeBarry LeibaEdith Helen Stern
    • H04M3/00H04M3/51H04M3/523H04M7/00
    • H04M3/5191H04M3/523H04M7/006H04M2203/552
    • Methods and systems are provided for routing incoming customer service requests directly to the most appropriate destination within a call center without requiring customer knowledge of a specific telephone number or extension to call and without requiring the customer to select from a series of menus. The receiving location or inbound call center accepts a voice call from a customer. The incoming voice call includes an associated data stream. This data stream is processed by the inbound call center and is used to route the call to the appropriate destination or customer service representative, for example a specific person, a department, a subsidiary, an individual either working within a facility or working outside the facility, a subcontractor and combinations thereof. Additional functionality is provided by including additional data, e.g. data in addition to routing data, along with voice data.
    • 提供方法和系统用于将呼入的客户服务请求直接路由到呼叫中心内的最适合的目的地,而不需要客户知道特定电话号码或分机呼叫,而不要求客户从一系列菜单中进行选择。 接收位置或入站呼叫中心接受来自客户的语音呼叫。 传入语音呼叫包括相关联的数据流。 该数据流由入站呼叫中心处理,用于将呼叫路由到适当的目的地或客户服务代表,例如特定人员,部门,子公司,在设施内工作或在设施外工作的个人 ,分包商及其组合。 通过包括附加数据,例如, 数据除路由数据外,还有语音数据。
    • 8. 发明申请
    • Method and system for call to role
    • 呼叫角色的方法和系统
    • US20070003050A1
    • 2007-01-04
    • US11153670
    • 2005-06-15
    • Maria EblingWilliam JeromeBarry LeibaEdith Stern
    • Maria EblingWilliam JeromeBarry LeibaEdith Stern
    • H04M3/00H04M11/00
    • H04M3/5191H04M3/523H04M7/006H04M2203/552
    • Methods and systems are provided for routing incoming customer service requests directly to the most appropriate destination within a call center without requiring customer knowledge of a specific telephone number or extension to call and without requiring the customer to select from a series of menus. The receiving location or inbound call center accepts a voice call from a customer. The incoming voice call includes an associated data stream. This data stream is processed by the inbound call center and is used to route the call to the appropriate destination or customer service representative, for example a specific person, a department, a subsidiary, an individual either working within a facility or working outside the facility, a subcontractor and combinations thereof. Additional functionality is provided by including additional data, e.g. data in addition to routing data, along with voice data.
    • 提供方法和系统用于将呼入的客户服务请求直接路由到呼叫中心内的最适合的目的地,而不需要客户知道特定电话号码或分机呼叫,而不要求客户从一系列菜单中进行选择。 接收位置或入站呼叫中心接受来自客户的语音呼叫。 传入语音呼叫包括相关联的数据流。 该数据流由入站呼叫中心处理,用于将呼叫路由到适当的目的地或客户服务代表,例如特定人员,部门,子公司,在设施内工作或在设施外工作的个人 ,分包商及其组合。 通过包括附加数据,例如, 数据除路由数据外,还有语音数据。
    • 10. 发明申请
    • METHOD AND SYSTEM FOR CALL TO ROLE
    • 呼吁作用的方法和系统
    • US20120307996A1
    • 2012-12-06
    • US13587118
    • 2012-08-16
    • Maria Rene EblingWilliam Francis JeromeBarry LeibaEdith Helen Stern
    • Maria Rene EblingWilliam Francis JeromeBarry LeibaEdith Helen Stern
    • H04M3/00
    • H04M3/5191H04M3/523H04M7/006H04M2203/552
    • Methods and systems are provided for routing incoming customer service requests directly to the most appropriate destination within a call center without requiring customer knowledge of a specific telephone number or extension to call and without requiring the customer to select from a series of menus. The receiving location or inbound call center accepts a voice call from a customer. The incoming voice call includes an associated data stream. This data stream is processed by the inbound call center and is used to route the call to the appropriate destination or customer service representative, for example a specific person, a department, a subsidiary, an individual either working within a facility or working outside the facility, a subcontractor and combinations thereof. Additional functionality is provided by including additional data, e.g. data in addition to routing data, along with voice data.
    • 提供方法和系统用于将呼入的客户服务请求直接路由到呼叫中心内的最适合的目的地,而不需要客户知道特定电话号码或分机呼叫,而不要求客户从一系列菜单中进行选择。 接收位置或入站呼叫中心接受来自客户的语音呼叫。 传入语音呼叫包括相关联的数据流。 该数据流由入站呼叫中心处理,用于将呼叫路由到适当的目的地或客户服务代表,例如特定人员,部门,子公司,在设施内工作或在设施外工作的个人 ,分包商及其组合。 通过包括附加数据,例如, 数据除路由数据外,还有语音数据。