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1. 发明授权

US08351596B2 Method and system for call to role 失效
标题翻译：呼叫角色的方法和系统
公开(公告)号：US08351596B2
公开(公告)日：2013-01-08
申请号：US12145429
申请日：2008-06-24
申请人： Maria Rene Ebling , William Francis Jerome , Barry Leiba , Edith Helen Stern
发明人： Maria Rene Ebling , William Francis Jerome , Barry Leiba , Edith Helen Stern
IPC分类号： H04M3/00
CPC分类号： H04M3/5191 , H04M3/523 , H04M7/006 , H04M2203/552
摘要： Methods and systems are provided for routing incoming customer service requests directly to the most appropriate destination within a call center without requiring customer knowledge of a specific telephone number or extension to call and without requiring the customer to select from a series of menus. The receiving location or inbound call center accepts a voice call from a customer. The incoming voice call includes an associated data stream. This data stream is processed by the inbound call center and is used to route the call to the appropriate destination or customer service representative, for example a specific person, a department, a subsidiary, an individual either working within a facility or working outside the facility, a subcontractor and combinations thereof. Additional functionality is provided by including additional data, e.g. data in addition to routing data, along with voice data.
摘要翻译：提供方法和系统用于将呼入的客户服务请求直接路由到呼叫中心内的最适合的目的地，而不需要客户知道特定电话号码或分机呼叫，而不要求客户从一系列菜单中进行选择。接收位置或入站呼叫中心接受来自客户的语音呼叫。传入语音呼叫包括相关联的数据流。该数据流由入站呼叫中心处理，用于将呼叫路由到适当的目的地或客户服务代表，例如特定人员，部门，子公司，在设施内工作或在设施外工作的个人，分包商及其组合。通过包括附加数据，例如，数据除路由数据外，还有语音数据。

2. 发明授权

US08917857B2 Method and system for call to role 有权
标题翻译：呼叫角色的方法和系统
公开(公告)号：US08917857B2
公开(公告)日：2014-12-23
申请号：US13587118
申请日：2012-08-16
申请人： Maria Rene Ebling , William Francis Jerome , Barry Leiba , Edith Helen Stern
发明人： Maria Rene Ebling , William Francis Jerome , Barry Leiba , Edith Helen Stern
IPC分类号： H04M3/00 , H04M3/51 , H04M3/523 , H04M7/00
CPC分类号： H04M3/5191 , H04M3/523 , H04M7/006 , H04M2203/552
摘要： Methods and systems are provided for routing incoming customer service requests directly to the most appropriate destination within a call center without requiring customer knowledge of a specific telephone number or extension to call and without requiring the customer to select from a series of menus. The receiving location or inbound call center accepts a voice call from a customer. The incoming voice call includes an associated data stream. This data stream is processed by the inbound call center and is used to route the call to the appropriate destination or customer service representative, for example a specific person, a department, a subsidiary, an individual either working within a facility or working outside the facility, a subcontractor and combinations thereof. Additional functionality is provided by including additional data, e.g. data in addition to routing data, along with voice data.
摘要翻译：提供方法和系统用于将呼入的客户服务请求直接路由到呼叫中心内的最适合的目的地，而不需要客户知道特定电话号码或分机呼叫，而不要求客户从一系列菜单中进行选择。接收位置或入站呼叫中心接受来自客户的语音呼叫。传入语音呼叫包括相关联的数据流。该数据流由入站呼叫中心处理，用于将呼叫路由到适当的目的地或客户服务代表，例如特定人员，部门，子公司，在设施内工作或在设施外工作的个人，分包商及其组合。通过包括附加数据，例如，数据除路由数据外，还有语音数据。

3. 发明申请

US20120307996A1 METHOD AND SYSTEM FOR CALL TO ROLE 有权
标题翻译：呼吁作用的方法和系统
公开(公告)号：US20120307996A1
公开(公告)日：2012-12-06
申请号：US13587118
申请日：2012-08-16
申请人： Maria Rene Ebling , William Francis Jerome , Barry Leiba , Edith Helen Stern
发明人： Maria Rene Ebling , William Francis Jerome , Barry Leiba , Edith Helen Stern
IPC分类号： H04M3/00
CPC分类号： H04M3/5191 , H04M3/523 , H04M7/006 , H04M2203/552
摘要： Methods and systems are provided for routing incoming customer service requests directly to the most appropriate destination within a call center without requiring customer knowledge of a specific telephone number or extension to call and without requiring the customer to select from a series of menus. The receiving location or inbound call center accepts a voice call from a customer. The incoming voice call includes an associated data stream. This data stream is processed by the inbound call center and is used to route the call to the appropriate destination or customer service representative, for example a specific person, a department, a subsidiary, an individual either working within a facility or working outside the facility, a subcontractor and combinations thereof. Additional functionality is provided by including additional data, e.g. data in addition to routing data, along with voice data.
摘要翻译：提供方法和系统用于将呼入的客户服务请求直接路由到呼叫中心内的最适合的目的地，而不需要客户知道特定电话号码或分机呼叫，而不要求客户从一系列菜单中进行选择。接收位置或入站呼叫中心接受来自客户的语音呼叫。传入语音呼叫包括相关联的数据流。该数据流由入站呼叫中心处理，用于将呼叫路由到适当的目的地或客户服务代表，例如特定人员，部门，子公司，在设施内工作或在设施外工作的个人，分包商及其组合。通过包括附加数据，例如，数据除路由数据外，还有语音数据。

4. 发明授权

US08494928B2 Methods and apparatus for complementing user entries associated with events of interest through context 有权
标题翻译：通过上下文补充与感兴趣事件相关的用户条目的方法和装置
公开(公告)号：US08494928B2
公开(公告)日：2013-07-23
申请号：US12114324
申请日：2008-05-02
申请人： Maria Rene Ebling , Edith Helen Stern , Pnina Vortman
发明人： Maria Rene Ebling , Edith Helen Stern , Pnina Vortman
IPC分类号： G07B17/00 , G06Q40/00
CPC分类号： G06Q40/12 , G06F17/30371 , G06F21/552 , G06F21/64 , G06Q40/10 , Y10S707/99948
摘要： Data validation techniques are provided. For example, such techniques complement user entries associated with events of interest through context. In one aspect of the invention, a technique for processing one or more user entries associated with one or more events of interest includes the following steps/operations. Context associated with the one or more events of interest is obtained. At least a portion of the obtained context is associated with one or more user entries representing events of interest. At least a portion of the one or more user entries is evaluated, responsive to at least a portion of the context. An indication of the one or more events of interest is provided, responsive to the evaluation.
摘要翻译：提供数据验证技术。例如，这样的技术通过上下文补充与感兴趣的事件相关联的用户条目。在本发明的一个方面，一种用于处理与一个或多个感兴趣事件相关联的一个或多个用户条目的技术包括以下步骤/操作。获得与一个或多个感兴趣事件相关联的上下文。获得的上下文的至少一部分与表示感兴趣的事件的一个或多个用户条目相关联。响应于上下文的至少一部分来评估一个或多个用户条目的至少一部分。提供响应于评估的一个或多个感兴趣的事件的指示。

5. 发明授权

US08576835B2 Method and apparatus for providing contextual information with telephone calls 有权
标题翻译：用于通过电话提供上下文信息的方法和装置
公开(公告)号：US08576835B2
公开(公告)日：2013-11-05
申请号：US12135445
申请日：2008-06-09
申请人： Arup Acharya , Maria Rene Ebling , Zon-Yin Shae , Edith Helen Stern , Dinesh Verma
发明人： Arup Acharya , Maria Rene Ebling , Zon-Yin Shae , Edith Helen Stern , Dinesh Verma
IPC分类号： H04L12/28
CPC分类号： H04M3/58 , H04M3/5191 , H04M7/006
摘要： The present invention is directed to a method for propagating contextual data in an audio communication by storing the contextual data obtained from a calling party in an extensible mark-up language formatted text document. A telephone call between a first party and a second party is converted to a session initiation protocol based voice over internet protocol communication, and the stored text document is attached to session initiation protocol messages that control the voice over internet protocol communication. The document is attached to the signaling messages by embedding the text document in a session description payload associated with the session initiation protocol message. The attached document is propagated with the audio communication, including when the signaling messages are used to transfer the audio communication from the second party to a third party or to add one or more addition parties to the audio communication.
摘要翻译：本发明涉及一种通过将从呼叫方获得的上下文数据存储在可扩展标记语言格式的文本文档中来传播音频通信中的语境数据的方法。第一方和第二方之间的电话通过互联网协议通信转换为基于会话发起协议的语音，并且存储的文本文档附加到控制网络协议通信语音的会话发起协议消息。通过将文本文档嵌入到与会话发起协议消息相关联的会话描述有效载荷中，将文档附加到信令消息。所附的文件通过音频通信传播，包括当信令消息用于将音频通信从第二方传送到第三方时，或者为音频通信添加一个或多个添加方时。

6. 发明申请

US20080240381A1 Method and Apparatus for Providing Contextual Information with Telephone Calls 有权
标题翻译：用于向电话呼叫提供语境信息的方法和装置
公开(公告)号：US20080240381A1
公开(公告)日：2008-10-02
申请号：US12135445
申请日：2008-06-09
申请人： Arup Acharya , Maria Rene Ebling , Zon-Yin Shae , Edith Helen Stern , Dinesh Verma
发明人： Arup Acharya , Maria Rene Ebling , Zon-Yin Shae , Edith Helen Stern , Dinesh Verma
IPC分类号： H04M11/00
CPC分类号： H04M3/58 , H04M3/5191 , H04M7/006
摘要： The present invention is directed to a method for propagating contextual data in an audio communication by storing the contextual data obtained from a calling party in an extensible mark-up language formatted text document. A telephone call between a first party and a second party is converted to a session initiation protocol based voice over internet protocol communication, and the stored text document is attached to session initiation protocol messages that control the voice over internet protocol communication. The document is attached to the signaling messages by embedding the text document in a session description payload associated with the session initiation protocol message. The attached document is propagated with the audio communication, including when the signaling messages are used to transfer the audio communication from the second party to a third party or to add one or more addition parties to the audio communication.
摘要翻译：本发明涉及一种通过将从呼叫方获得的上下文数据存储在可扩展标记语言格式的文本文档中来传播音频通信中的语境数据的方法。第一方和第二方之间的电话通过互联网协议通信转换为基于会话发起协议的语音，并且存储的文本文档附加到控制网络协议通信语音的会话发起协议消息。通过将文本文档嵌入到与会话发起协议消息相关联的会话描述有效载荷中，将文档附加到信令消息。所附的文件通过音频通信传播，包括当信令消息用于将音频通信从第二方传送到第三方时，或者为音频通信添加一个或多个添加方时。

7. 发明申请

US20080228609A1 Methods and Apparatus for Complementing User Entries Associated with Events of Interest Through Context 有权
标题翻译：用于通过上下文与兴趣事件相关的用户条目的补充的方法和装置
公开(公告)号：US20080228609A1
公开(公告)日：2008-09-18
申请号：US12114324
申请日：2008-05-02
申请人： Maria Rene Ebling , Edith Helen Stern , Pnina Vortman
发明人： Maria Rene Ebling , Edith Helen Stern , Pnina Vortman
IPC分类号： G06Q99/00
CPC分类号： G06Q40/12 , G06F17/30371 , G06F21/552 , G06F21/64 , G06Q40/10 , Y10S707/99948
摘要： Data validation techniques are provided. For example, such techniques complement user entries associated with events of interest through context. In one aspect of the invention, a technique for processing one or more user entries associated with one or more events of interest includes the following steps/operations. Context associated with the one or more events of interest is obtained. At least a portion of the obtained context is associated with one or more user entries representing events of interest. At least a portion of the one or more user entries is evaluated, responsive to at least a portion of the context. An indication of the one or more events of interest is provided, responsive to the evaluation.
摘要翻译：提供数据验证技术。例如，这样的技术通过上下文补充与感兴趣的事件相关联的用户条目。在本发明的一个方面，一种用于处理与一个或多个感兴趣事件相关联的一个或多个用户条目的技术包括以下步骤/操作。获得与一个或多个感兴趣事件相关联的上下文。获得的上下文的至少一部分与表示感兴趣的事件的一个或多个用户条目相关联。响应于上下文的至少一部分来评估一个或多个用户条目的至少一部分。提供响应于评估的一个或多个感兴趣的事件的指示。

8. 发明授权

US09819635B2 System and method for message status determination 有权
公开(公告)号：US09819635B2
公开(公告)日：2017-11-14
申请号：US13361673
申请日：2012-01-30
申请人： Patrick Joseph O'Sullivan , Edith Helen Stern , Barry E. Willner
发明人： Patrick Joseph O'Sullivan , Edith Helen Stern , Barry E. Willner
IPC分类号： G06F15/16 , H04L12/58
CPC分类号： H04L51/34
摘要： A method, computer program product, and computer system for processing a status request received from a requester concerning an electronic message addressed from a sender to a recipient. A probable route between the sender and the recipient for the electronic message is predicted. A message status for the electronic message is determined from one or more status indicators based at least in part upon the probable route.

9. 发明授权

US08676194B2 Method and apparatus for preconditioning mobile devices for network and other operations 有权
标题翻译：用于预处理移动设备进行网络和其他操作的方法和装置
公开(公告)号：US08676194B2
公开(公告)日：2014-03-18
申请号：US12030675
申请日：2008-02-13
申请人： Chatschik Bisdikian , John Frederick Morar , Edith Helen Stern
发明人： Chatschik Bisdikian , John Frederick Morar , Edith Helen Stern
IPC分类号： H04W4/00
CPC分类号： H04W88/06 , H04M1/72566 , H04M1/72569 , H04M1/72572 , H04W8/18
摘要： Techniques are provided for providing automated configuration of computing devices. More particularly, principles of the invention may use anticipated context to precondition a device whose operational mode is alterable via computer controllable operations. Anticipated context may be affected by any number of parameters including, but not limited to, current location, time of day, destination end-point, e.g., phone number to be called, past history, subscription rate plans, power requirements of device, application demands with respect to quality-of-service (QoS), security, calendar information, and so on. Further, principles of the invention may use locally derived knowledge about the intended use of a device and dynamically enable it in a desirable mode of operation using locally reachable configuration parameters stored in advance based on the anticipated context for the operation of the device. Still further, principles of the invention may dynamically locate necessary configuration parameters via a service discovery process.
摘要翻译：提供了提供计算设备的自动配置的技术。更具体地，本发明的原理可以使用预期的上下文来预先处理通过计算机可控操作来改变其操作模式的设备。预期的上下文可能受到任何数量的参数的影响，包括但不限于当前位置，时间，目标终点，例如要被呼叫的电话号码，过去历史，订阅率计划，设备的功率需求，应用关于服务质量（QoS），安全性，日历信息等的要求。此外，本发明的原理可以使用关于设备的预期用途的本地导出的知识，并且基于用于设备的操作的预期上下文，使用预先存储的本地可达到的配置参数来动态地使其处于期望的操作模式。此外，本发明的原理可以经由服务发现过程动态地定位必要的配置参数。

10. 发明授权

US08650255B2 System and method for joining a conversation 有权
标题翻译：用于加入会话的系统和方法
公开(公告)号：US08650255B2
公开(公告)日：2014-02-11
申请号：US12347127
申请日：2008-12-31
申请人： Patrick Joseph O'Sullivan , Robert Cameron Weir , Edith Helen Stern , Barry E. Willner
发明人： Patrick Joseph O'Sullivan , Robert Cameron Weir , Edith Helen Stern , Barry E. Willner
IPC分类号： G06F15/16 , H04L12/58
CPC分类号： H04L12/585 , G06Q10/10 , H04L51/12
摘要： A method and computer program product for receiving a join request, from a requestor, to join an online conversation in which an online user of an instant messaging system is participating. A notification is provided to the online user that the requester would like to join the online conversation.
摘要翻译：一种用于从请求者接收加入请求的方法和计算机程序产品，以加入即时消息系统的在线用户参与的在线对话。向在线用户提供通知，请求者希望加入在线对话。

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