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1. 发明授权

US09350733B2 Emergency server access for offline users 有权
标题翻译：为离线用户提供紧急服务器访问
公开(公告)号：US09350733B2
公开(公告)日：2016-05-24
申请号：US13290551
申请日：2011-11-07
申请人： Patrick Joseph O'Sullivan , Fred Raguillat , Edith Helen Stern , Barry E. Willner
发明人： Patrick Joseph O'Sullivan , Fred Raguillat , Edith Helen Stern , Barry E. Willner
IPC分类号： G06F15/16 , H04L29/06 , H04W4/22 , H04L12/58
CPC分类号： H04L63/10 , H04L51/22 , H04L63/08 , H04W4/90
摘要： A method and system for emergency server access to offline users may include one or more computing devices receiving a request for offline access of data. The request for offline access of data may contain information to identify the offline user and specific data. An action to provide the specific data may be determined responsive to the identification of the offline user. The action may be executed responsive to the determination. The specific data may be transmitted.
摘要翻译：用于紧急服务器访问离线用户的方法和系统可以包括接收对数据的离线访问请求的一个或多个计算设备。离线访问数据的请求可能包含用于标识离线用户和特定数据的信息。响应于离线用户的识别，可以确定提供特定数据的动作。响应于确定可以执行动作。可以发送具体数据。

2. 发明授权

US09159068B2 Service management using user experience metrics 有权
标题翻译：使用用户体验度量的服务管理
公开(公告)号：US09159068B2
公开(公告)日：2015-10-13
申请号：US12902338
申请日：2010-10-12
申请人： Paul Basil French , Fred Raguillat , Edith Helen Stern
发明人： Paul Basil French , Fred Raguillat , Edith Helen Stern
IPC分类号： G06F3/00 , G06Q30/00 , G06Q30/02
CPC分类号： G06Q30/01 , G06F3/01 , G06K9/00302 , G06Q30/0203 , G06Q30/0281 , G06Q30/0601 , H04N7/18
摘要： A method, system, and computer usable program product to determine a first mood of the user, where the first mood is based on a characteristic of the user at a first time during the providing of an online service and to determine a second mood of the user, where the second mood is based on a characteristic of the user at a second time during the providing of the online service. The first mood of the user and the second mood of the user are compared to determine a delta or change in mood of the user.
摘要翻译：一种用于确定用户的第一情绪的方法，系统和计算机可用程序产品，其中所述第一情绪基于在提供在线服务期间的第一时间的用户的特征，并且确定所述用户的第一情绪用户，其中第二情绪基于在提供在线服务期间的第二时间的用户的特征。比较用户的第一种情绪和用户的第二种情绪来确定用户的增量或心情的变化。

3. 发明授权

US09152950B2 System and method for collaboration 有权
标题翻译：协作的系统和方法
公开(公告)号：US09152950B2
公开(公告)日：2015-10-06
申请号：US11834292
申请日：2007-08-06
申请人： Robert Cameron Weir , Barry E. Willner , Patrick Joseph O'Sullivan , Edith Helen Stern
发明人： Robert Cameron Weir , Barry E. Willner , Patrick Joseph O'Sullivan , Edith Helen Stern
IPC分类号： G06F15/16 , G06Q10/10
CPC分类号： G06Q10/107
摘要： A method and computer program product for receiving notification of a first user response message concerning an email message received from a sender; receiving notification of a second user response message concerning the email message received from the sender; and providing the first and second users with one or more statistics concerning the email message.
摘要翻译：一种用于接收关于从发送者接收的电子邮件消息的第一用户响应消息的通知的方法和计算机程序产品; 接收关于从发送者接收的电子邮件消息的第二用户响应消息的通知; 以及向所述第一和第二用户提供关于所述电子邮件消息的一个或多个统计信息。

4. 发明授权

US08917857B2 Method and system for call to role 有权
标题翻译：呼叫角色的方法和系统
公开(公告)号：US08917857B2
公开(公告)日：2014-12-23
申请号：US13587118
申请日：2012-08-16
申请人： Maria Rene Ebling , William Francis Jerome , Barry Leiba , Edith Helen Stern
发明人： Maria Rene Ebling , William Francis Jerome , Barry Leiba , Edith Helen Stern
IPC分类号： H04M3/00 , H04M3/51 , H04M3/523 , H04M7/00
CPC分类号： H04M3/5191 , H04M3/523 , H04M7/006 , H04M2203/552
摘要： Methods and systems are provided for routing incoming customer service requests directly to the most appropriate destination within a call center without requiring customer knowledge of a specific telephone number or extension to call and without requiring the customer to select from a series of menus. The receiving location or inbound call center accepts a voice call from a customer. The incoming voice call includes an associated data stream. This data stream is processed by the inbound call center and is used to route the call to the appropriate destination or customer service representative, for example a specific person, a department, a subsidiary, an individual either working within a facility or working outside the facility, a subcontractor and combinations thereof. Additional functionality is provided by including additional data, e.g. data in addition to routing data, along with voice data.
摘要翻译：提供方法和系统用于将呼入的客户服务请求直接路由到呼叫中心内的最适合的目的地，而不需要客户知道特定电话号码或分机呼叫，而不要求客户从一系列菜单中进行选择。接收位置或入站呼叫中心接受来自客户的语音呼叫。传入语音呼叫包括相关联的数据流。该数据流由入站呼叫中心处理，用于将呼叫路由到适当的目的地或客户服务代表，例如特定人员，部门，子公司，在设施内工作或在设施外工作的个人，分包商及其组合。通过包括附加数据，例如，数据除路由数据外，还有语音数据。

5. 发明授权

US08473604B2 Method for intelligent and automated transmission of local context in converged signaling 有权
标题翻译：融合信令中本地语境的智能自动传输方法
公开(公告)号：US08473604B2
公开(公告)日：2013-06-25
申请号：US12144552
申请日：2008-06-23
申请人： Archan Misra , Edith Helen Stern
发明人： Archan Misra , Edith Helen Stern
IPC分类号： G06F15/173
CPC分类号： H04L29/06027 , H04L65/1069
摘要： Methods and systems are provided for associating contextual data with communication sessions, in particular in technical help desk scenarios. A context logger service running on a central server or on an individual computing device is used to create a log of application specific, often ephemeral, contextual data for a plurality of applications running one or more systems that are in communication with the context logger service across one or more networks. When a communication session between an initiating entity and a receiving entity to request assistance regarding a subject application running on one of the systems is initiated, and if the communication session is deemed to be a candidate for the automatic association of such context data, at least a portion of the application specific contextual data contained in the log is associated with the communication session and delivered to the receiving entity. The receiving entity uses the associated application specific contextual data to provide the requested assistance, or otherwise improve the operations at the receiving entity.
摘要翻译：提供了方法和系统，用于将上下文数据与通信会话相关联，特别是在技术帮助台方案中。在中央服务器或单个计算设备上运行的上下文记录器服务用于为运行与上下文记录器服务通信的一个或多个系统的多个应用程序创建应用程序特定的，通常为短暂的上下文数据的日志，跨越一个或多个网络。当启动实体和接收实体之间的通信会话被启动以请求关于在其中一个系统上运行的主题应用的协助时，并且如果通信会话被认为是这种上下文数据的自动关联的候选者，至少日志中包含的应用程序特定上下文数据的一部分与通信会话相关联并传送到接收实体。接收实体使用相关联的应用特定上下文数据来提供所请求的协助，或以其它方式改善接收实体的操作。

6. 发明授权

US08386573B2 System and method for caching linked email data for offline use 有权
标题翻译：用于缓存链接的电子邮件数据以供离线使用的系统和方法
公开(公告)号：US08386573B2
公开(公告)日：2013-02-26
申请号：US12347685
申请日：2008-12-31
申请人： Patrick Joseph O'Sullivan , Edith Helen Stern , Robert Cameron Weir , Barry E. Willner
发明人： Patrick Joseph O'Sullivan , Edith Helen Stern , Robert Cameron Weir , Barry E. Willner
IPC分类号： G06F15/16
CPC分类号： G06Q10/107
摘要： A method, computer program product, and computing system for receiving an indication of a data caching request. A local copy of a piece of remote content that is defined by a link within an email is cached onto an accessible storage device. The remote content is stored on a remote resource.
摘要翻译：一种用于接收数据缓存请求的指示的方法，计算机程序产品和计算系统。由电子邮件中的链接定义的一段远程内容的本地副本被缓存到可访问的存储设备上。远程内容存储在远程资源上。

7. 发明授权

US08180657B2 System and method for event slot negotiation 有权
标题翻译：事件槽协商的系统和方法
公开(公告)号：US08180657B2
公开(公告)日：2012-05-15
申请号：US11967824
申请日：2007-12-31
申请人： Patrick Joseph O'Sullivan , Andrew L. Schirmer , Edith Helen Stern , Robert Cameron Weir , Barry E. Willner
发明人： Patrick Joseph O'Sullivan , Andrew L. Schirmer , Edith Helen Stern , Robert Cameron Weir , Barry E. Willner
IPC分类号： G06Q10/00
CPC分类号： G06Q10/109 , G06Q10/02 , G06Q10/025 , G06Q10/1093 , G06Q30/0623
摘要： A method and computer program product for receiving a slot request, from a second respondent having a second seniority level, for an original event slot that was previously reserved by a first respondent having a first seniority level. The second seniority level is compared to the first seniority level. If the second seniority level exceeds the first seniority level: the reservation of the original event slot by the first respondent is cancelled, and the event slot request for the original event slot by the second respondent is accepted.
摘要翻译：一种方法和计算机程序产品，用于从具有第二资历级别的第二受访者接收先前由具有第一资历级别的第一受访者预留的原始事件时隙的插槽请求。将第二年级与第一年级进行比较。如果第二资历级别超过第一级资格级别：第一受访者对原始事件插槽的保留被取消，第二受访者的原始事件插槽的事件插槽请求被接受。

8. 发明授权

US08175225B2 Preventing emergency communication system notification congestion 失效
标题翻译：预防紧急通信系统通知拥塞
公开(公告)号：US08175225B2
公开(公告)日：2012-05-08
申请号：US11761349
申请日：2007-06-11
申请人： Willow Dawn Buscemi , Patrick Joseph O'Sullivan , Edith Helen Stern , Robert Cameron Weir , Barry E. Willner
发明人： Willow Dawn Buscemi , Patrick Joseph O'Sullivan , Edith Helen Stern , Robert Cameron Weir , Barry E. Willner
IPC分类号： H04M11/04
CPC分类号： H04M3/5116 , H04M3/4874 , H04M2242/30
摘要： The invention discloses a method and system for preventing emergency communication system notification congestion by automatically identifying the telecommunications site transmitting an emergency call or through reporting of an address from which the call is made.
摘要翻译：本发明公开了一种用于通过自动识别发送紧急呼叫的电信站点或通过报告进行呼叫的地址来防止紧急通信系统通知拥塞的方法和系统。

9. 发明申请

US20110153642A1 Client Relationship Management 审中-公开
标题翻译：客户关系管理
公开(公告)号：US20110153642A1
公开(公告)日：2011-06-23
申请号：US12643768
申请日：2009-12-21
申请人： Patrick Joseph O'Sullivan , Edith Helen Stern , Barry E. Willner
发明人： Patrick Joseph O'Sullivan , Edith Helen Stern , Barry E. Willner
IPC分类号： G06N5/02 , G06F17/30
CPC分类号： G06Q10/10
摘要： Managing a relationship between an organization and clients of the organization based on data stored on a server by the organization includes determining that data stored on the server represents a prospective interaction between a member of the organization and a client of the organization, searching the server for additional data related to the client of the organization, and providing a suggestion for optimizing the interaction to at least the member, the suggestion being based on a logical deduction made from the data representing the interaction and the additional data returned as a result of the searching.
摘要翻译：根据组织存储在服务器上的数据来管理组织和客户端之间的关系，包括确定存储在服务器上的数据表示组织成员与组织的客户端之间的潜在交互，搜索服务器与组织的客户端相关的附加数据，并提供将至少与该成员进行交互优化的建议，该建议基于由表示交互的数据和作为搜索结果返回的附加数据的逻辑推导。。

10. 发明授权

US07797314B2 Adaptive searching 有权
标题翻译：自适应搜索
公开(公告)号：US07797314B2
公开(公告)日：2010-09-14
申请号：US11967379
申请日：2007-12-31
申请人： Edith Helen Stern , Patrick Joseph O'Sullivan , Robert Cameron Weir , Barry E. Willner
发明人： Edith Helen Stern , Patrick Joseph O'Sullivan , Robert Cameron Weir , Barry E. Willner
IPC分类号： G06F7/00 , G06F17/30
CPC分类号： G06F17/30867
摘要： A method and computer program product for receiving a search result set including one or more search results, and defining one or more ranking cues based upon, at least in part, ancillary user data. The one or more search results are ranked based upon, at least in part, the one or more ranking cues. The one or more ranked search results are provided to a search user.
摘要翻译：一种方法和计算机程序产品，用于接收包括一个或多个搜索结果的搜索结果集，并且至少部分地基于辅助用户数据定义一个或多个排名提示。一个或多个搜索结果至少部分地基于一个或多个排名提示进行排名。将一个或多个排名的搜索结果提供给搜索用户。

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