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1. 发明授权

US06871212B2 Method and apparatus for processing a telephone call 有权
标题翻译：用于处理电话呼叫的方法和装置
公开(公告)号：US06871212B2
公开(公告)日：2005-03-22
申请号：US09855860
申请日：2001-05-14
申请人： Joseph F. Khouri , Michael L. Mack , Gautam Sinha
发明人： Joseph F. Khouri , Michael L. Mack , Gautam Sinha
IPC分类号： H04M3/51 , H04M3/523 , G06F15/16
CPC分类号： H04M7/003 , H04M3/5191 , H04M3/5231
摘要： A system is provided for establishing a connection between a telephone agent and a computer user. A request is received from the user requesting a return call by an agent. The request is received through a web server and includes an identifier associated with the web page is transmitted to an agent that will contact the user. This allows the agent to view the web page that was being viewed by the user when the request was entered. A telephone connection is then established between the user and the agent. An agent can be selected based on the content of the web page being viewed by the user at the time the request for agent contact is entered. Additionally, for an incoming call, a web page can be generated that contains information about the incoming call. An identifier associated with the generated web page is transmitted to an agent that will answer the call. The agent then accesses the web page using the received identifier.
摘要翻译：提供一种用于建立电话代理和计算机用户之间的连接的系统。来自用户的请求由代理请求返回呼叫。通过Web服务器接收该请求，并且包括与网页相关联的标识符被传送到将与用户联系的代理。这允许代理查看输入请求时用户正在查看的网页。然后在用户和代理之间建立电话连接。可以基于在输入代理联系请求时用户正在查看的网页的内容来选择代理。另外，对于来电，可以生成包含有关来电的信息的网页。与生成的网页相关联的标识符被传送到将应答呼叫的代理。然后，代理使用接收到的标识符访问网页。

2. 发明授权

US06678718B1 Method and apparatus for establishing connections 失效
标题翻译：用于建立连接的方法和装置
公开(公告)号：US06678718B1
公开(公告)日：2004-01-13
申请号：US08920669
申请日：1997-08-29
申请人： Joseph F. Khouri , Michael L. Mack , Gautam Sinha
发明人： Joseph F. Khouri , Michael L. Mack , Gautam Sinha
IPC分类号： G06F1516
CPC分类号： H04M7/003 , H04M3/5191 , H04M3/5231
摘要： A system is provided for establishing a connection between a telephone agent and a computer user. A request is received from the user requesting a return call by an agent. The request is received through a web server and includes an identifier associated with the web page being viewed by the user. The identifier associated with the web page is transmitted to an agent that will contact the user. This allows the agent to view the web page that was being viewed by the user when the request was entered. A telephone connection is then established between the user and the agent. An agent can be selected based on the content of the web page being viewed by the user at the time the request for agent contact is entered. Additionally, for an incoming call, a web page can be generated that contains information about the incoming call. An identifier associated with the generated web page is transmitted to an agent that will answer the call. The agent then accesses the web page using the received identifier.
摘要翻译：提供一种用于建立电话代理和计算机用户之间的连接的系统。来自用户的请求由代理请求返回呼叫。通过Web服务器接收请求，并且包括与用户正在观看的网页相关联的标识符。与网页相关联的标识符被传送到将与用户联系的代理。这允许代理查看输入请求时用户正在查看的网页。然后在用户和代理之间建立电话连接。可以基于在输入代理联系请求时用户正在查看的网页的内容来选择代理。另外，对于来电，可以生成包含有关来电的信息的网页。与生成的网页相关联的标识符被传送到将应答呼叫的代理。然后，代理使用接收到的标识符访问网页。

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