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1. 发明授权

US09292834B2 Messaging system with content-based dynamic menu generation 有权
标题翻译：基于内容的动态菜单生成的消息传递系统
公开(公告)号：US09292834B2
公开(公告)日：2016-03-22
申请号：US11346410
申请日：2006-02-02
申请人： Labhesh Patel , Sanjeev Kumar , Mukul Jain , Joseph F. Khouri
发明人： Labhesh Patel , Sanjeev Kumar , Mukul Jain , Joseph F. Khouri
IPC分类号： G06Q10/10 , H04L12/58 , H04M3/533
CPC分类号： G06Q10/107 , H04L51/066 , H04L51/36 , H04M3/53333 , H04M2203/355 , H04M2203/4509
摘要： A unified messaging system for an enterprise includes a messaging module operable to store a message sent by a first user to a second user in a first media type, and to deliver the message to the second user in either the first type or a second media type. A natural language speech parsing (NLSP) module coupled with the messaging module is operable to detect an actionable item contained within the message, the messaging module dynamically modifying a response menu to include an option corresponding to the actionable item, and then presenting the modified response menu to the second user concurrent with or following delivery of the message. It is submitted with the understanding that it will not be used to interpret or limit the scope or meaning of the claims.
摘要翻译：用于企业的统一消息系统包括消息传送模块，其可操作以将第一用户发送的消息以第一媒体类型存储到第二用户，并且以第一类型或第二媒体类型将消息传递给第二用户。与消息传递模块耦合的自然语言语音解析（NLSP）模块可操作以检测包含在消息内的可操作项目，消息传递模块动态地修改响应菜单以包括与可操作项目相对应的选项，然后呈现修改的响应到第二个用户的菜单，同时发送或在发送消息之后。提交它的理解是，它不会用于解释或限制权利要求的范围或含义。

2. 发明授权

US08081749B1 System and method for integrated queue management 有权
标题翻译：集成队列管理的系统和方法
公开(公告)号：US08081749B1
公开(公告)日：2011-12-20
申请号：US10847603
申请日：2004-05-17
申请人： Shmuel Shaffer , Labhesh Patel , Joseph F. Khouri , Gebran G. Chahrouri
发明人： Shmuel Shaffer , Labhesh Patel , Joseph F. Khouri , Gebran G. Chahrouri
IPC分类号： H04M3/00
CPC分类号： H04M3/523 , H04L51/046 , H04M3/5166 , H04M2201/14
摘要： A system and method for integrated queue management are provided. The method may include receiving, from a user, a request for a connection to one of a plurality of agents. The request for a connection may be queued if the plurality of agents are unavailable. A request to delay the connection with the one of the plurality of agents may be received, from the user. In accordance with a particular embodiment of the present invention, the connection with the one of the plurality of agents is delayed. A request to continue in the queue may be received from the user. Finally, the user may be connected with one of the plurality of agents.
摘要翻译：提供了一种用于集成队列管理的系统和方法。该方法可以包括从用户接收对多个代理之一的连接的请求。如果多个代理不可用，则对连接的请求可以排队。可以从用户接收到延迟与多个代理之一的连接的请求。根据本发明的特定实施例，延迟与多个代理之一的连接。可以从用户接收到在队列中继续的请求。最后，用户可以与多个代理之一连接。

3. 发明授权

US07904760B2 Method and system for using presence information in error notification 有权
标题翻译：在错误通知中使用存在信息的方法和系统
公开(公告)号：US07904760B2
公开(公告)日：2011-03-08
申请号：US11176836
申请日：2005-07-06
申请人： Shmuel Shaffer , Joseph F. Khouri , Gebran G. Chahrouri , Labhesh Patel
发明人： Shmuel Shaffer , Joseph F. Khouri , Gebran G. Chahrouri , Labhesh Patel
IPC分类号： G06F11/00
CPC分类号： G06F11/0784 , G06F11/0709 , G06Q10/00 , H04L12/66
摘要： A method for using presence information in error notification includes detecting an error associated with operation of a software system and executing a workflow in response to detecting the error to determine error transmission information instructions. The method includes using presence information to identify one or more targets for receipt of error information based on the execution of the workflow and transmitting error information to the one or more identified targets.
摘要翻译：在错误通知中使用存在信息的方法包括检测与软件系统的操作有关的错误，并且响应于检测到错误来执行工作流程以确定错误传输信息指令。该方法包括使用存在信息来识别用于接收错误信息的一个或多个目标，基于工作流的执行并将错误信息发送到一个或多个识别的目标。

4. 发明授权

US07847815B2 Interaction based on facial recognition of conference participants 有权
标题翻译：基于会议参与者面部识别的交互
公开(公告)号：US07847815B2
公开(公告)日：2010-12-07
申请号：US11546264
申请日：2006-10-11
申请人： Labhesh Patel , Sanjeev Kumar , Mukul Jain , Joseph F. Khouri
发明人： Labhesh Patel , Sanjeev Kumar , Mukul Jain , Joseph F. Khouri
IPC分类号： H04N7/14
CPC分类号： H04N7/15
摘要： In one embodiment, a method includes capturing a facial image of a participant to a video conference session from a video stream of the video conference session. A database containing a plurality a stored facial images is then accessed in an attempt to match the facial image with one of the stored facial images. Each stored facial image is associated with information in the database associated with a person, the information being retrieved in the event of a match. It is emphasized that this abstract is provided to comply with the rules requiring an abstract that will allow a searcher or other reader to quickly ascertain the subject matter of the technical disclosure.
摘要翻译：在一个实施例中，一种方法包括从视频会议会话的视频流捕获参加者的面部图像到视频会议会话。然后访问包含多个存储的面部图像的数据库，以尝试将面部图像与存储的面部图像之一进行匹配。每个存储的面部图像与与人相关联的数据库中的信息相关联，所述信息在匹配的情况下被检索。要强调的是，该摘要被提供以符合要求抽象的规则，允许搜索者或其他读者快速确定技术公开内容的主题。

5. 发明授权

US07656816B2 Method and system for logging voice quality issues for communication connections 有权
标题翻译：用于记录通信连接的语音质量问题的方法和系统
公开(公告)号：US07656816B2
公开(公告)日：2010-02-02
申请号：US11466597
申请日：2006-08-23
申请人： Shmuel Shaffer , Joseph F. Khouri , Michael E. Knappe , Robert T. Bell
发明人： Shmuel Shaffer , Joseph F. Khouri , Michael E. Knappe , Robert T. Bell
IPC分类号： H04L12/26
CPC分类号： H04M7/006 , G10L25/69 , H04M3/2236 , H04M3/42221 , H04M7/123 , H04M2201/36
摘要： A method and system for logging voice quality issues for a communication connection includes receiving a signal for logging quality information for a voice connection at an endpoint of the voice connection. Voice samples are collected from the voice connection at the endpoint. The voice samples are stored in an error log at the endpoint.
摘要翻译：用于记录通信连接的语音质量问题的方法和系统包括：在语音连接的端点处接收用于记录用于语音连接的质量信息的信号。语音采样从终端的语音连接收集。语音样本存储在端点的错误日志中。

6. 发明授权

US07606360B2 Automated system and method for handling human and caller queues 有权
标题翻译：用于处理人员和呼叫者队列的自动化系统和方法
公开(公告)号：US07606360B2
公开(公告)日：2009-10-20
申请号：US11444851
申请日：2006-05-31
申请人： Labhesh Patel , Sanjeev Kumar , Mukul Jain , Joseph F. Khouri , Shmuel Shaffer
发明人： Labhesh Patel , Sanjeev Kumar , Mukul Jain , Joseph F. Khouri , Shmuel Shaffer
IPC分类号： H04M3/00 , H04M5/00
CPC分类号： H04M3/5236 , H04M3/5238
摘要： A system for handling service requests received from end-users that include telephone callers and persons who are physically present at a branch or store. The system includes an ACD and a ticket dispenser coupled with the ACD. The ticket dispenser being operable to first dispense a ticket having an identifier to each person who requests service at the branch or store, and then electronically communicate the identifier to the ACD. The ACD includes one or more queues to order calls received from the telephone callers and identifiers. The ACD routes either a call or a person to an available agent in accordance with an algorithm. It is emphasized that this abstract is provided to comply with the rules requiring an abstract that will allow a searcher or other reader to quickly ascertain the subject matter of the technical disclosure. It is submitted with the understanding that it will not be used to interpret or limit the scope or meaning of the claims. 37 CFR 1.72(b).
摘要翻译：用于处理从最终用户接收的服务请求的系统，包括电话呼叫者和实际存在于分支机构或商店的人员。该系统包括ACD和与ACD耦合的售票机。售票机可操作以首先向在分支或存储处请求服务的每个人分配具有标识符的票，然后将该标识符电子地传达给ACD。 ACD包括一个或多个队列来订购从电话呼叫者和标识符接收的呼叫。 ACD根据算法将呼叫或个人路由到可用代理。要强调的是，该摘要被提供以符合要求抽象的规则，允许搜索者或其他读者快速确定技术公开内容的主题。提交它的理解是，它不会用于解释或限制权利要求的范围或含义。 37 CFR 1.72（b）。

7. 发明申请

US20090024389A1 Text oriented, user-friendly editing of a voicemail message 有权
标题翻译：以文字为导向，方便用户编辑语音邮件
公开(公告)号：US20090024389A1
公开(公告)日：2009-01-22
申请号：US11880152
申请日：2007-07-20
申请人： Joseph F. Khouri , Laurent Philonenko , Mukul Jain , Shmuel Shaffer
发明人： Joseph F. Khouri , Laurent Philonenko , Mukul Jain , Shmuel Shaffer
IPC分类号： G10L15/26
CPC分类号： G11B27/036 , G10L2015/088 , G11B27/28 , H04M3/53383 , H04M2201/39 , H04M2201/40 , H04M2201/42 , H04M2203/4509 , H04M2203/4554
摘要： A system in one embodiment includes a server associated with a unified messaging system (UMS). The server records speech of a user as an audio data file, translates the audio data file into a text data file, and maps each word within the text data file to a corresponding segment of audio data in the audio data file. A graphical user interface (GUI) of a message editor running on an endpoint associated with the user displays the text data file on the endpoint and allows the user to identify a portion of the text data file for replacement. The server being further operable to record new speech of the user as new audio data and to replace one or more segments of the audio data file corresponding to the portion of the text with the new audio data.
摘要翻译：一个实施例中的系统包括与统一消息系统（UMS）相关联的服务器。服务器将用户的语音记录为音频数据文件，将音频数据文件转换为文本数据文件，并将文本数据文件中的每个单词映射到音频数据文件中的相应音频数据段。在与用户相关联的端点上运行的消息编辑器的图形用户界面（GUI）在端点上显示文本数据文件，并允许用户识别文本数据文件的一部分以供替换。服务器进一步可操作以将用户的新语音记录为新的音频数据，并用新的音频数据替换对应于文本部分的音频数据文件的一个或多个片段。

8. 发明申请

US20080043968A1 Forwarding one or more preferences during call forwarding 有权
标题翻译：在呼叫转移期间转发一个或多个首选项
公开(公告)号：US20080043968A1
公开(公告)日：2008-02-21
申请号：US11497968
申请日：2006-08-02
申请人： Mukul Jain , Sanjeev Kumar , Labhesh Patel , Joseph F. Khouri
发明人： Mukul Jain , Sanjeev Kumar , Labhesh Patel , Joseph F. Khouri
IPC分类号： H04M3/42
CPC分类号： H04M3/54 , H04M3/02 , H04M3/42034 , H04M3/42051 , H04M3/42068 , H04M3/42314 , H04M7/006 , H04M19/041 , H04M2201/38
摘要： In one embodiment, a telephony system includes a memory that stores one or more call preferences of a user, and a central call routing entity that enables a user to set a call forwarding rule. In accordance with the call forwarding rule and in response to an incoming call to a first telephone device of the user, the call routing entity routing the incoming call to a second telephone device along with a message indicating that the one or more call preferences of the user are stored in the memory. The one or more call preferences are then fetched and applied at the second telephone device. It is emphasized that this abstract is provided to comply with the rules requiring an abstract that will allow a searcher or other reader to quickly ascertain the subject matter of the technical disclosure.
摘要翻译：在一个实施例中，电话系统包括存储用户的一个或多个呼叫偏好的存储器，以及允许用户设置呼叫转移规则的中央呼叫路由实体。根据呼叫转移规则并且响应于对用户的第一电话设备的呼入，呼叫路由实体将呼入呼叫路由到第二电话设备以及指示呼叫转移规则的一个或多个呼叫偏好的消息用户存储在内存中。然后在第二电话设备处获取并应用一个或多个呼叫偏好。要强调的是，该摘要被提供以符合要求抽象的规则，允许搜索者或其他读者快速确定技术公开内容的主题。

9. 发明授权

US07046636B1 System and method for adaptively improving voice quality throughout a communication session 失效
标题翻译：在通信会话中自适应地改善语音质量的系统和方法
公开(公告)号：US07046636B1
公开(公告)日：2006-05-16
申请号：US09996097
申请日：2001-11-26
申请人： Shmuel Shaffer , Robert E. Gleichauf , Robert T. Bell , Joseph F. Khouri
发明人： Shmuel Shaffer , Robert E. Gleichauf , Robert T. Bell , Joseph F. Khouri
IPC分类号： H04J1/16
CPC分类号： H04L12/6418
摘要： A method for adaptively improving voice quality during a communication session includes monitoring voice quality parameters associated with a communication session at one or more network components of a communication network. At least one of the network components is selected to perform packet replication, if a value of the voice quality parameters deviates from a predetermined range. In accordance with a particular embodiment, replicated packets are transmitted from the selected network component along an alternate communication path. In accordance with another embodiment, an improvement in performance associated with transmission of the replicated communication packets along the alternate communication path is assessed. Transmission of the replicated communication packets may be discontinued if the improvement is below a predetermined minimum.
摘要翻译：一种用于在通信会话期间自适应地改善语音质量的方法包括监视与通信网络的一个或多个网络组件处的通信会话相关联的语音质量参数。如果语音质量参数的值偏离预定范围，则选择至少一个网络组件来执行分组复制。根据特定实施例，复制分组沿着备选通信路径从所选网络组件发送。根据另一个实施例，评估与沿着替代通信路径的复制通信分组的传输相关联的性能的改进。如果改进低于预定的最小值，则可以中断复制的通信分组的传输。

10. 发明授权

US06871212B2 Method and apparatus for processing a telephone call 有权
标题翻译：用于处理电话呼叫的方法和装置
公开(公告)号：US06871212B2
公开(公告)日：2005-03-22
申请号：US09855860
申请日：2001-05-14
申请人： Joseph F. Khouri , Michael L. Mack , Gautam Sinha
发明人： Joseph F. Khouri , Michael L. Mack , Gautam Sinha
IPC分类号： H04M3/51 , H04M3/523 , G06F15/16
CPC分类号： H04M7/003 , H04M3/5191 , H04M3/5231
摘要： A system is provided for establishing a connection between a telephone agent and a computer user. A request is received from the user requesting a return call by an agent. The request is received through a web server and includes an identifier associated with the web page is transmitted to an agent that will contact the user. This allows the agent to view the web page that was being viewed by the user when the request was entered. A telephone connection is then established between the user and the agent. An agent can be selected based on the content of the web page being viewed by the user at the time the request for agent contact is entered. Additionally, for an incoming call, a web page can be generated that contains information about the incoming call. An identifier associated with the generated web page is transmitted to an agent that will answer the call. The agent then accesses the web page using the received identifier.
摘要翻译：提供一种用于建立电话代理和计算机用户之间的连接的系统。来自用户的请求由代理请求返回呼叫。通过Web服务器接收该请求，并且包括与网页相关联的标识符被传送到将与用户联系的代理。这允许代理查看输入请求时用户正在查看的网页。然后在用户和代理之间建立电话连接。可以基于在输入代理联系请求时用户正在查看的网页的内容来选择代理。另外，对于来电，可以生成包含有关来电的信息的网页。与生成的网页相关联的标识符被传送到将应答呼叫的代理。然后，代理使用接收到的标识符访问网页。

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