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1. 发明授权

US08078670B2 Method and apparatus for providing support for an electronic device 有权
标题翻译：用于为电子设备提供支持的方法和设备
公开(公告)号：US08078670B2
公开(公告)日：2011-12-13
申请号：US10852850
申请日：2004-05-24
申请人： Eric Owhadi , Mahmoud Bouchemoua , Christophe Le-Rouzo
发明人： Eric Owhadi , Mahmoud Bouchemoua , Christophe Le-Rouzo
IPC分类号： G06F15/16
CPC分类号： G06F11/2294 , G06F11/0709 , G06F11/0748
摘要： A support system enables a support agent to assist a client to resolve a problem with a client electronic device provided with an Internet capability enabling communication between the device and a support service web application. A two-way communications link is provided between the agent and the same web application. Communication between the client and support agent is provided by a telephone link. Accessible by the device is a diagnostic and/or data harvesting engine which can diagnose and/or harvest data for transfer to the web application and which has access to a LAN software stack which enables the engine itself to establish communication with the web application without requiring user intervention and without requiring communication via a web server provided in the client's device. Thus, as long as it is still possible for the device to communicate via the Internet, the diagnostic/data harvesting engine has the ability to carry out such communication to provide the required data to the web application. The support agent has access to the collected data stored in the application to be able to diagnose and resolve problems with the device.
摘要翻译：支持系统使得支持代理能够帮助客户端解决具有能够实现设备和支持服务web应用之间的通信的因特网能力的客户端电子设备的问题。代理和同一个Web应用程序之间提供双向通信链路。客户端和支持代理之间的通信由电话链路提供。该设备可访问的是一种诊断和/或数据采集引擎，可以诊断和/或收集数据以传输到Web应用程序，并且可以访问LAN软件堆栈，这使得引擎本身能够与Web应用程序建立通信，而无需用户干预，而不需要通过客户端设备中提供的Web服务器进行通信。因此，只要设备仍然可以经由因特网进行通信，诊断/数据采集引擎就具有进行这种通信以向Web应用提供所需数据的能力。支持代理可以访问存储在应用程序中的收集的数据，以便能够诊断和解决设备的问题。

2. 发明申请

US20080104387A1 Hard disk drive self-test system and method 有权
标题翻译：硬盘驱动器自检系统及方法
公开(公告)号：US20080104387A1
公开(公告)日：2008-05-01
申请号：US11586842
申请日：2006-10-26
申请人： Eric Owhadi , Jennifer E. Rios
发明人： Eric Owhadi , Jennifer E. Rios
IPC分类号： G06F15/177
CPC分类号： G11B5/455 , G06F11/2221
摘要： A hard disk drive (HDD) self-test system comprises a basic input/output system (BIOS) configured to automatically invoke a self-test of an HDD based on a predetermined schedule.
摘要翻译：硬盘驱动器（HDD）自检系统包括基本输入/输出系统（BIOS），其配置为基于预定时间表自动调用HDD的自检。

3. 发明申请

US20050240832A1 Electronic apparatus having improved diagnostic interface 有权
标题翻译：电子设备具有改进的诊断界面
公开(公告)号：US20050240832A1
公开(公告)日：2005-10-27
申请号：US11146775
申请日：2005-06-06
申请人： Eric Owhadi
发明人： Eric Owhadi
IPC分类号： G06F1/26 , G06F1/28 , G06F1/30 , G06F11/00 , G06F11/22 , G06F11/273 , H02H3/05 , H04M11/00
CPC分类号： G06F11/2294 , G06F11/0748
摘要： Electronic apparatus, such as a personal computer, is described comprising main operative functionality and a power provisioning system for powering the apparatus from an external power source, the power provisioning system comprising:—a main power supply output for energising the main operative functionality of the apparatus when said power provisioning system is connected to said external power source, and a standby power source for energising a subset of the components of the apparatus when said main power supply output is not energised, the apparatus further comprising a self contained subsystem including a memory for storing at least one parameter reflecting an internal state of the apparatus, said self contained subsystem being powered by said standby power source and including an encoder for encoding the parameters in an output signal and a transducer for generating a wireless transmission from the output signal, which transmission can be detected in the vicinity of the apparatus, so as to enable the parameter to be received and decoded.
摘要翻译：描述了诸如个人计算机的电子设备，其包括主要操作功能和用于从外部电源为设备供电的功率供应系统，所述功率供应系统包括：主电源输出，用于激励所述设备的主要操作功能当所述供电供应系统连接到所述外部电源时的装置，以及用于在所述主电源输出未通电时激励所述装置的部件的子集的备用电源，所述装置还包括自包含子系统，所述子系统包括存储器用于存储反映装置的内部状态的至少一个参数，所述自包含子系统由所述备用电源供电，并且包括用于对输出信号中的参数进行编码的编码器和用于从输出信号产生无线传输的换能器，可以在apparatu附近检测传输以使得能够接收和解码参数。

4. 发明授权

US09459678B2 Power manager for virtual machines 有权
标题翻译：虚拟机的电源管理器
公开(公告)号：US09459678B2
公开(公告)日：2016-10-04
申请号：US12361614
申请日：2009-01-29
申请人： Frederick L Lathrop , Eric Owhadi
发明人： Frederick L Lathrop , Eric Owhadi
IPC分类号： G06F1/32 , G06F9/455
CPC分类号： G06F1/3203 , G06F1/329 , Y02D10/24
摘要： A virtual power manager provides for, when plural virtual machines are running, accessing these virtual machines to determine their respective virtual-machine power settings and determining hardware power settings at least in part as an aggregate function of the virtual-machine power settings.
摘要翻译：虚拟电源管理器在多个虚拟机正在运行时提供访问这些虚拟机以确定其各自的虚拟机功率设置，并且至少部分地将硬件功率设置确定为虚拟机功率设置的聚合功能。

5. 发明授权

US07634077B2 System for providing support for an electronic device 有权
标题翻译：用于为电子设备提供支持的系统
公开(公告)号：US07634077B2
公开(公告)日：2009-12-15
申请号：US10846630
申请日：2004-05-17
申请人： Eric Owhadi , Christophe Le-Rouzo
发明人： Eric Owhadi , Christophe Le-Rouzo
IPC分类号： H04M3/00
CPC分类号： G06F11/2294 , H04M3/51
摘要： A support system is provided by which a support agent (10) can assist a user (12) to resolve a problem with a device (14). The support service provides a telephone link (32 ) between the user (12) and a support agent (10), a call initially being handled by an automated answering service (34) which invites the user (12) to prepare for the call by visiting a support website to run a preparation routine (112) which determines the configuration and state of the client's device (14). Once the data has been harvested,the web application (32) carries out a plurality of sub-routines to determine the operating conditions of the device (14). Where the problem can be corrected automatically, the web application (22) performs this directly. Where this cannot be done, the web application (22) stores the harvested data in memory (25) and provides the user (12) with a location code for that data. The user (12) can then contact the support agent (10) and provide the agent with the location code. Support can thus be provided efficiently without the agent needing to waste time on data harvesting tasks.
摘要翻译：提供一种支持系统，通过该支持系统，支持代理（10）可以帮助用户（12）解决设备（14）的问题。支持服务在用户（12）和支持代理（10）之间提供电话链路（32），呼叫最初由自动应答服务（34）处理，自动应答服务（34）邀请用户（12）通过访问支持网站以运行确定客户端设备（14）的配置和状态的准备例程（112）。一旦数据被收获，web应用程序（32）执行多个子程序来确定设备（14）的操作条件。在可以自动纠正问题的地方，web应用程序（22）直接执行。如果这不能完成，则网络应用程序（22）将所收获的数据存储在存储器（25）中，并为用户（12）提供该数据的位置代码。用户（12）然后可以联系支持代理（10）并向代理提供位置代码。因此，可以有效地提供支持，而无需代理人在数据采集任务上浪费时间。

6. 发明授权

US07062672B2 Method of and computer network arrangement for restoring an impaired software image 有权
公开(公告)号：US07062672B2
公开(公告)日：2006-06-13
申请号：US10163878
申请日：2002-06-07
申请人： Eric Owhadi , Jean-Francois Larvoire , Bruno Richard
发明人： Eric Owhadi , Jean-Francois Larvoire , Bruno Richard
IPC分类号： G06F11/00
CPC分类号： G06F11/1417
摘要： An impaired software image associated with a first networked computer is restored by generating a software image request that identifies the software image and the first computer. The software image request is passed to plural other computers on the network. If one of the other computers has the image, the other computer supplies the image to the first computer to restore the impaired image.

7. 发明申请

US20050060398A1 Method and apparatus for providing support for an electronic device 有权
标题翻译：用于为电子设备提供支持的方法和设备
公开(公告)号：US20050060398A1
公开(公告)日：2005-03-17
申请号：US10852850
申请日：2004-05-24
申请人： Eric Owhadi , Mahmoud Bouchemoua , Christophe Le Rouzo
发明人： Eric Owhadi , Mahmoud Bouchemoua , Christophe Le Rouzo
IPC分类号： G06F11/273 , G06F15/173
CPC分类号： G06F11/2294 , G06F11/0709 , G06F11/0748
摘要： A support system enables a support agent to assist a client to resolve a problem with a client electronic device provided with an Internet capability enabling communication between the device and a support service web application. A two-way communications link is provided between the agent and the same web application. Communication between the client and support agent is provided by a telephone link. Accessible by the device is a diagnostic and/or data harvesting engine which can diagnose and/or harvest data for transfer to the web application and which has access to a LAN software stack which enables the engine itself to establish communication with the web application without requiring user intervention and without requiring communication via a web server provided in the client's device. Thus, as long as it is still possible for the device to communicate via the Internet, the diagnostic/data harvesting engine has the ability to carry out such communication to provide the required data to the web application. The support agent has access to the collected data stored in the application to be able to diagnose and resolve problems with the device.
摘要翻译：支持系统使得支持代理能够帮助客户端解决具有能够实现设备和支持服务web应用之间的通信的因特网能力的客户端电子设备的问题。代理和同一个Web应用程序之间提供双向通信链路。客户端和支持代理之间的通信由电话链路提供。该设备可访问的是一种诊断和/或数据采集引擎，可以诊断和/或收集数据以传输到Web应用程序，并且可以访问LAN软件堆栈，这使得引擎本身能够与Web应用程序建立通信，而无需用户干预，而不需要通过客户端设备中提供的Web服务器进行通信。因此，只要设备仍然可以经由因特网进行通信，诊断/数据采集引擎就具有进行这种通信以向Web应用提供所需数据的能力。支持代理可以访问存储在应用程序中的收集的数据，以便能够诊断和解决设备的问题。

8. 发明授权

US06662316B1 Electronic apparatus having improved diagnostic interface 有权
标题翻译：电子设备具有改进的诊断界面
公开(公告)号：US06662316B1
公开(公告)日：2003-12-09
申请号：US09511342
申请日：2000-02-23
申请人： Eric Owhadi
发明人： Eric Owhadi
IPC分类号： H02H305
CPC分类号： G06F11/2294 , G06F11/0748
摘要： Electronic apparatus, such as a personal computer, is described comprising main operative functionality and a power provisioning system for powering the apparatus from an external power source, the power provisioning system comprising:—a main power supply output for energising the main operative functionality of the apparatus when said power provisioning system is connected to said external power source, and a standby power source for energising a subset of the components of the apparatus when said main power supply output is not energised, the apparatus further comprising a self contained subsystem including a memory for storing at least one parameter reflecting an internal state of the apparatus, said self contained subsystem being powered by said standby power source and including an encoder for encoding the parameters in an output signal and a transducer for generating a wireless transmission from the output signal, which transmission can be detected in the vicinity of the apparatus, so as to enable the parameter to be received and decoded.
摘要翻译：描述了诸如个人计算机的电子设备，其包括主要操作功能和用于从外部电源为设备供电的功率供应系统，所述功率供应系统包括：主电源输出，用于激励所述设备的主要操作功能当所述供电供应系统连接到所述外部电源时的装置，以及用于在所述主电源输出未通电时激励所述装置的部件的子集的备用电源，所述装置还包括自包含子系统，所述子系统包括存储器用于存储反映装置的内部状态的至少一个参数，所述自包含子系统由所述备用电源供电，并且包括用于对输出信号中的参数进行编码的编码器和用于从输出信号产生无线传输的换能器，可以在apparatu附近检测传输以使得能够接收和解码参数。

9. 发明申请

US20110173313A1 Portable Management Device 审中-公开
标题翻译：便携式管理设备
公开(公告)号：US20110173313A1
公开(公告)日：2011-07-14
申请号：US13120831
申请日：2008-10-07
申请人： Eric Owhadi , Theodore F. Emerson , Jeffery L. Galloway
发明人： Eric Owhadi , Theodore F. Emerson , Jeffery L. Galloway
IPC分类号： G06F15/16
CPC分类号： H04L41/24
摘要： Exemplary embodiments of the present invention disclosed herein relate to a method and system for providing remote management for a computer system with a portable management device. An exemplary method comprises connecting a portable management device to a computer system and a network. The exemplary method additionally comprises receiving remote management data over the network via the portable management device and executing instructions in response to the remote management data.
摘要翻译：本文公开的本发明的示例性实施例涉及一种用于为具有便携式管理设备的计算机系统提供远程管理的方法和系统。一种示例性方法包括将便携式管理设备连接到计算机系统和网络。该示例性方法还包括经由便携式管理设备经由网络接收远程管理数据，并且响应于远程管理数据执行指令。

10. 发明授权

US07555642B2 Media transfer system and method 有权
标题翻译：媒体传输系统和方法
公开(公告)号：US07555642B2
公开(公告)日：2009-06-30
申请号：US11412508
申请日：2006-04-27
申请人： Eric Gagneraud , Eric Owhadi
发明人： Eric Gagneraud , Eric Owhadi
IPC分类号： G06F9/00
CPC分类号： G06F9/441
摘要： A media transfer system comprises a computer device having a quick-transfer media interface and a reduced operating system executable in response to actuation of the quick-transfer media interface, the reduced operating system configured to automatically launch a media transfer module to facilitate transfer media content from a media card to the computer device.
摘要翻译：媒体传送系统包括具有快速传输介质接口的计算机设备和响应于快速传送介质接口的致动而可执行的简化的操作系统，该简化的操作系统被配置为自动启动媒体传送模块以便于传送媒体内容从媒体卡到计算机设备。

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