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    • 7. 发明申请
    • PREDICTING TIMELY COMPLETION OF A WORK ORDER
    • 预测及时完成工作命令
    • WO2017183041A1
    • 2017-10-26
    • PCT/IN2016/050115
    • 2016-04-21
    • TELEFONAKTIEBOLAGET LM ERICSSON (PUBL)SHIVASHANKAR, Subramanian
    • SHIVASHANKAR, SubramanianBEDHU, Kalyana ChakravarthyKAR, SaradinduROYCHOWDHURY, SujoySARKAR, Abhishek
    • G06Q10/00G06Q10/06
    • G06Q10/063116G06Q10/06G06Q10/0633
    • The present disclosure relates to a method performed by a processing device (4) of a Work Force Management (WFM) system (1) for predicting timely completion of a work order for service at a remote site (3) of a telecommunication system (2). The method comprises obtaining information about a time period allowed for completion of the work order. The method also comprises selecting, based on previous knowledge about the remote site, a set of factors which may affect service at the remote site. The method also comprises updating information about the selected factors. The method also comprises, at a first point in time within the allowed time period, obtaining information about a current status of the work order. The method also comprises, based on the updated information and the work order status at said first point of time, predicting whether it is likely that the work order will be completed within the allowed time period. The method also comprises, at a second point in time within the allowed time period, obtaining information about a current status of the work order. The method also comprises, based on the work order status at said second point of time, predicting that it is not likely that the work order will be completed within the allowed time period. The method also comprises outputting a warning for an operator (6) of the WFM system that the work order will likely not be completed within the allowed time period unless an additional action is taken.
    • 本公开涉及由工作力管理(WFM)系统(1)的处理设备(4)执行的用于预测远程站点的服务的工作指令的及时完成的​​方法( 3)的电信系统(2)。 该方法包括获得关于允许完成工单的时间段的信息。 该方法还包括基于先前关于远程站点的知识来选择可能影响远程站点处的服务的一组因素。 该方法还包括更新关于所选因素的信息。 该方法还包括在允许的时间段内的第一时间点获得关于工单的当前状态的信息。 该方法还包括基于在所述第一时间点更新的信息和工单状态,预测工单是否有可能在允许的时间段内完成。 该方法还包括在允许的时间段内的第二时间点获得关于工单的当前状态的信息。 该方法还包括基于在所述第二时间点的工作订单状态,预测工作订单将不可能在允许的时间段内完成。 该方法还包括向WFM系统的操作员(6)输出警告,除非采取额外的行动,否则工作指令可能不会在允许的时间段内完成。
    • 9. 发明申请
    • WORKFLOW DEVELOPMENT SYSTEM WITH EASE-OF-USE FEATURES
    • 具有易于使用功能的工作流程开发系统
    • WO2017091387A3
    • 2017-07-27
    • PCT/US2016062122
    • 2016-11-16
    • MICROSOFT TECHNOLOGY LICENSING LLC
    • KUMAR PRASHANTTWIST JONJOSICILIANO STEPHEN CAGRAWAL HIMANSHUSHRESTHA PRABIR KSHYAMSUNDAR BALASUBRAMANIAN
    • G06F9/44G06Q10/06
    • G06F8/22G06F3/0482G06F8/10G06F8/34G06F8/36G06Q10/0633
    • A workflow development system is described that provides a developer with a search utility for finding steps for inclusion in a workflow. The system also automatically generates a meaningful name and/or graphical representation for a workflow. The system also provides a graphical user interface that represents output parameters of a first workflow step as user-interactive objects. These objects can be interacted with to cause the objects to be inserted into a data entry element that is used to specify a value for an input parameter of a second workflow step. When executable logic representing the first and second workflow steps is generated, the insertion of the objects into the data entry element has the effect of causing the value of the input parameter of the second workflow step to be defined to include the values of the output parameters that correspond to the inserted objects.
    • 描述了一个工作流程开发系统,它为开发人员提供了一个搜索工具,用于查找包含在工作流程中的步骤。 系统还会自动为工作流程生成有意义的名称和/或图形表示。 该系统还提供了一个图形用户界面,它将第一个工作流程步骤的输出参数表示为用户交互式对象。 可以交互这些对象以使对象插入到用于为第二个工作流程步骤的输入参数指定值的数据输入元素中。 当生成表示第一和第二工作流程步骤的可执行逻辑时,将对象插入到数据输入元件中具有使得第二工作流程步骤的输入参数的值被定义为包括输出参数的值的效果 对应于插入的对象。