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1. 发明申请

WO2010062981A3 CENTRALIZED STATUS SERVER FOR CALL MANAGEMENT OF LOCATION-AWARE MOBILE DEVICES 审中-公开
标题翻译：用于位置感知移动设备的呼叫管理的集中式状态服务器
公开(公告)号：WO2010062981A3
公开(公告)日：2010-07-22
申请号：PCT/US2009065969
申请日：2009-11-25
申请人： RINGCENTRAL INC , VENDROW VLAD , YOUNG BRUCE , SHAH PRAFUL , ELPINER BORIS , SHMUNIS VLADIMIR
发明人： VENDROW VLAD , YOUNG BRUCE , SHAH PRAFUL , ELPINER BORIS , SHMUNIS VLADIMIR
IPC分类号： H04W64/00 , H04W40/20 , H04W76/04
CPC分类号： H04W40/20 , H04L67/18 , H04M3/42229 , H04M3/42348 , H04M3/42365 , H04M3/54 , H04W4/02 , H04W4/021 , H04W4/027 , H04W8/24
摘要： Systems, methods and computer program products for utilizing location information in a virtual private branch exchange (vPBX) system are described. The vPBX system can use the location information to determine an availability status of a user of a mobile device (e.g., out of the office, in the office, and the like). The vPBX system can obtain the geographic coordinates of the mobile device and correlate these coordinates with known coordinates for locations associated with the user (e.g., the user's office, home, or other predefined locations). An inference of the user's availability can then be determined based on the correlation (e.g., whether the user is currently out of the user's office, or at another location). The user's availability can be made available to other users associated with the vPBX system, and can be used for call management (e.g., routing).
摘要翻译：描述了用于在虚拟专用小交换机（vPBX）系统中使用位置信息的系统，方法和计算机程序产品。 vPBX系统可以使用位置信息来确定移动设备的用户（例如，在办公室外，在办公室等）的可用性状态。 vPBX系统可以获得移动设备的地理坐标，并将这些坐标与用户相关位置（例如，用户的办公室，家庭或其他预定义位置）的已知坐标相关联。然后可以基于相关性（例如，用户当前是否在用户的办公室外或在另一个位置）来确定用户的可用性的推断。用户的可用性可以被提供给与vPBX系统相关联的其他用户，并且可以用于呼叫管理（例如，路由）。

2. 发明申请

WO2010059769A2 BRIDGE LINE APPEARANCE FOR LOCATION-AWARE MOBILE DEVICES 审中-公开
标题翻译：用于位置感知移动设备的桥线外观
公开(公告)号：WO2010059769A2
公开(公告)日：2010-05-27
申请号：PCT/US2009065055
申请日：2009-11-19
申请人： RINGCENTRAL INC , VENDROW VLAD , YOUNG BRUCE , SHAH PRAFUL , ELPINER BORIS , SHMUNIS VLADIMIR
发明人： VENDROW VLAD , YOUNG BRUCE , SHAH PRAFUL , ELPINER BORIS , SHMUNIS VLADIMIR
IPC分类号： H04L12/66 , H04L12/28 , H04M3/30
CPC分类号： H04W40/20 , H04M3/42314 , H04M3/42348 , H04M3/46 , H04M3/546 , H04M7/006 , H04M2203/1091 , H04M2203/2044 , H04W4/16 , H04W64/00
摘要： A vPBX server manages calls in a bridged line appearance (BLA) group. A BLA group can include extensions for location-aware mobile devices. The vPBX server contains location based forwarding rules that can be applied together with BLA redirection rules in managing incoming calls. A single extension can appear as a user interface element (e.g., an icon or button) on multiple mobile devices. Using the user interface element, a primary user can view a secondary user's status, including the secondary user's location information. The vPBX server allows the primary user to redirect the incoming calls to devices in accordance with the forwarding rules and the redirection rules.
摘要翻译： vPBX服务器管理桥接线路外观（BLA）组中的呼叫。 BLA组可以包含位置感知移动设备的扩展。 vPBX服务器包含基于位置的转发规则，可以将其与BLA重定向规则一起应用于管理传入呼叫。单个扩展程序可以作为多个移动设备上的用户界面元素（例如，图标或按钮）出现。使用用户界面元素，主要用户可以查看辅助用户的状态，包括辅助用户的位置信息。 vPBX服务器允许主用户根据转发规则和重定向规则将呼入呼叫重定向到设备。

3. 发明申请

WO2010068507A3 LINE NUMBER PORTING FOR MOBILE DEVICES 审中-公开
标题翻译：移动设备的行号码
公开(公告)号：WO2010068507A3
公开(公告)日：2010-08-12
申请号：PCT/US2009065985
申请日：2009-11-25
申请人： RINGCENTRAL INC , VENDROW VLAD , YOUNG BRUCE , SHAH PRAFUL , ELPINER BORIS , SHMUNIS VLADIMIR
发明人： VENDROW VLAD , YOUNG BRUCE , SHAH PRAFUL , ELPINER BORIS , SHMUNIS VLADIMIR
IPC分类号： H04M3/42
CPC分类号： H04M3/54 , H04M3/42153 , H04M3/42297 , H04M2201/14 , H04M2201/52
摘要： Methods, systems, apparatus including computer program products having instructions for porting numbers are provided. In one example system and method, a vPBX system can receive a request from a user to port an existing phone number to the vPBX system. The vPBX server can identify a porting authentication template, based on the requirements of an existing service provider. The vPBX server generate a fax document on the retrieved template. The vPBX server can populate the generated fax document with user information. The vPBX server can receive a user's hand signature from a touch-screen interface of a mobile device. The vPBX server can authenticate the fax document with the received signature, and transmit the authenticated fax document to the existing service provider. The vPBX server can provide the user with a temporary line number with forwarding functions until porting is completed.
摘要翻译：提供了包括具有用于移植号码的指令的计算机程序产品的方法，系统和装置。在一个示例系统和方法中，vPBX系统可以接收来自用户的将现有电话号码移植到vPBX系统的请求。 vPBX服务器可以根据现有服务提供商的要求识别移植身份验证模板。 vPBX服务器在检索到的模板上生成传真文档。 vPBX服务器可以使用用户信息填充生成的传真文档。 vPBX服务器可以从移动设备的触摸屏界面接收用户的手签名。 vPBX服务器可以使用收到的签名认证传真文档，并将认证的传真文档发送给现有的服务提供商。 vPBX服务器可以为用户提供具有转发功能的临时线路号，直到完成移植。

4. 发明申请

WO2010068508A3 DATABASE FAILURE DETECTION AND RECOVERY FOR CALL MANAGEMENT SYSTEM 审中-公开
标题翻译：呼叫管理系统的数据库故障检测与恢复
公开(公告)号：WO2010068508A3
公开(公告)日：2010-09-02
申请号：PCT/US2009065987
申请日：2009-11-25
申请人： RINGCENTRAL INC , VENDROW VLAD , YOUNG BRUCE , SHAH PRAFUL , ELPINER BORIS , SHMUNIS VLADIMIR
发明人： VENDROW VLAD , YOUNG BRUCE , SHAH PRAFUL , ELPINER BORIS , SHMUNIS VLADIMIR
IPC分类号： H04M3/436 , H04M3/42
CPC分类号： H04M3/2254
摘要： Methods, systems, apparatus and computer program products for managing calls using a call management system are described. The call management system can receive a call from a communication device and directs the call to a call database containing configuration information for supporting outbound calls. If the call management system detects or obtains notification of a failure associated with the call database, the system automatically bypasses the call database and makes the outbound call using default configuration and call routing information. A second or backup database is used to log call details which can be copied or moved to the call database after the call database is back in service.
摘要翻译：描述了使用呼叫管理系统来管理呼叫的方法，系统，设备和计算机程序产品。呼叫管理系统可以接收来自通信设备的呼叫并将该呼叫引导至包含用于支持呼出呼叫的配置信息的呼叫数据库。如果呼叫管理系统检测到或获得与呼叫数据库相关的故障通知，系统将自动绕过呼叫数据库，并使用默认配置和呼叫路由信息进行呼出呼叫。第二个或备份数据库用于记录呼叫数据库恢复服务后可复制或移动到呼叫数据库的呼叫详细信息。

5. 发明申请

WO2010062986A3 FRAUD PREVENTION TECHNIQUES 审中-公开
标题翻译：预防欺诈手段
公开(公告)号：WO2010062986A3
公开(公告)日：2010-08-19
申请号：PCT/US2009065976
申请日：2009-11-25
申请人： RINGCENTRAL INC , VENDROW VLAD , YOUNG BRUCE , SHAH PRAFUL , ELPINER BORIS , SHMUNIS VLADIMIR
发明人： VENDROW VLAD , YOUNG BRUCE , SHAH PRAFUL , ELPINER BORIS , SHMUNIS VLADIMIR
IPC分类号： G06Q50/00
CPC分类号： H04W12/12 , G06Q20/32 , G06Q20/4016 , G06Q50/265 , H04M15/00 , H04M15/47 , H04M15/58 , H04M2215/0148 , H04M2215/0188
摘要： System, apparatus, computer program products and methods for preventing fraud attacks (e.g., on a virtual PBX service provider) are disclosed. In some implementations, a set of fraud evaluation processes are performed, an overall fraud evaluation score is incremented as each of the set of fraud evaluation processes are performed and a step result is obtained. A user request (e.g., account activation) can be denied or accepted based on the overall fraud evaluation score. In some implementations, the set of fraud evaluation processes can include one or more of: an internal fraud evaluation process, a process for checking multiple trial accounts associated with a common account parameter, a process for geolocation verification of multiple account parameters, a process for device type verification for a contact phone number, a process for credit card verification, and a process for placing a contact number verification call.
摘要翻译：公开了用于防止欺诈攻击的系统，装置，计算机程序产品和方法（例如，在虚拟PBX服务提供商上）。在一些实现中，执行一组欺诈评估处理，当执行每组欺诈评估处理并获得步骤结果时，总体欺诈评估分数递增。可以基于总体欺诈评估分数来拒绝或接受用户请求（例如，帐户激活）。在一些实施中，该欺诈评估过程集可以包括以下一个或多个：内部欺诈评估过程，用于检查与公共账户参数相关联的多个试用账户的过程，多帐户参数的地理位置验证过程，联系电话号码的设备类型验证，信用卡验证的处理以及进行联系号码验证呼叫的处理。

6. 发明申请

WO2010059758A3 CALL QUEUING FOR LOCATION-AWARE MOBILE DEVICES 审中-公开
标题翻译：适用于位置感知移动设备的呼叫排队
公开(公告)号：WO2010059758A3
公开(公告)日：2010-08-19
申请号：PCT/US2009065038
申请日：2009-11-19
申请人： RINGCT AL INC , VENDROW VLAD , YOUNG BRUCE , SHAH PRAFUL , ELPINER BORIS , SHMUNIS VLADIMIR
发明人： VENDROW VLAD , YOUNG BRUCE , SHAH PRAFUL , ELPINER BORIS , SHMUNIS VLADIMIR
IPC分类号： H04W40/20 , H04W28/14 , H04W88/02
CPC分类号： H04M3/5233 , H04M3/42246 , H04M3/4234 , H04M3/5125 , H04M3/523 , H04M3/5232 , H04M3/5234 , H04M2207/18 , H04M2242/28 , H04W4/02 , H04W4/023 , H04W12/06
摘要： A mobile device can be assigned to an extension configured as a Queue Agent ("QA") in a call-queuing enabled virtual private branch exchange (vPBX). This and other mobile or fixed devices can be interconnected to form a virtual call center. Each extension can be assigned various rules, which specify how the incoming calls are answered at the extension and how calls in the call queue are selected for answering by the QA. As part of the rules, the vPBX system forwards calls from a call queue to the QA based on QA's availability status. If a location-aware mobile device is associated with the QA, the vPBX system can determine the QA's availability status based on a geographic location of the mobile device. A most geographically proximate agent can be selected for answering the call.
摘要翻译：移动设备可以分配给配置为启用呼叫排队的虚拟专用小交换机（vPBX）中的队列代理（“QA”）的分机。这个和其他移动或固定设备可以互连以形成虚拟呼叫中心。每个分机可以分配各种规则，指定分机应答来电的方式，以及如何选择呼叫队列中的呼叫以由QA应答。作为规则的一部分，vPBX系统根据QA的可用性状态将呼叫从呼叫队列转发到QA。如果位置感知移动设备与QA关联，则vPBX系统可以基于移动设备的地理位置确定QA的可用性状态。可以选择最接近地理位置的座席来应答呼叫。

7. 发明申请

WO2011068878A3 UNIVERSAL CALL MANAGEMENT PLATFORM 审中-公开
标题翻译：通用电话管理平台
公开(公告)号：WO2011068878A3
公开(公告)日：2011-11-17
申请号：PCT/US2010058569
申请日：2010-12-01
申请人： RINGCENTRAL INC , VENDROW VLAD , CHAU VI , SHAH PRAFUL , SHMUNIS VLADIMIR
发明人： VENDROW VLAD , CHAU VI , SHAH PRAFUL , SHMUNIS VLADIMIR
IPC分类号： H04W76/04 , H04W88/18
CPC分类号： H04W4/12 , H04L51/16 , H04L51/32 , H04M1/57 , H04M1/64 , H04M1/663 , H04M1/72552 , H04M1/72563 , H04M3/42008 , H04M3/42314 , H04M3/5141 , H04M2201/60 , H04M2203/4536
摘要： Systems, methods and computer program products for enabling integration between various internet- or non-internet based communication services (e.g., as provided by different communications platforms and service providers) using a universal platform are described. In some implementations, a service manager is provided that can integrate call management capabilities with multiple communications platforms using the universal platform to enable seamless communication between the various platforms. For example, interactions between individual users on one or more platforms can be tracked in a single conversation history as a threaded interface. The universal platform can integrate with various platforms and third party protocols and services to provide call features that include, for example, call forwarding, call handling, multiple greeting prompts, call screening rules, ring-out rules, international calling, caller ID rules, after hours, and announcement prompts.
摘要翻译：描述了使用通用平台实现各种互联网或非互联网通信服务（例如由不同通信平台和服务提供商提供的）之间的集成的系统，方法和计算机程序产品。在一些实现中，提供了一种服务管理器，其可以使用通用平台将呼叫管理功能与多个通信平台集成，以实现各种平台之间的无缝通信。例如，一个或多个平台上的个人用户之间的交互可以在单个对话历史中作为线程接口进行跟踪。通用平台可以与各种平台和第三方协议和服务集成，以提供呼叫功能，例如呼叫转移，呼叫处理，多个问候提示，呼叫筛选规则，呼出规则，国际呼叫，呼叫者ID规则，几个小时后，公告提示。

8. 发明申请

WO2011056386A3 CALL MANAGEMENT INTERFACES 审中-公开
标题翻译：呼叫管理界面
公开(公告)号：WO2011056386A3
公开(公告)日：2011-08-25
申请号：PCT/US2010052880
申请日：2010-10-15
申请人： RINGCENTRAL INC , VENDROW VLAD , SHMUNIS VLADIMIR , CHAU VI , SHAH PRAFUL , NAYBERG NATASHA
发明人： VENDROW VLAD , SHMUNIS VLADIMIR , CHAU VI , SHAH PRAFUL , NAYBERG NATASHA
IPC分类号： H04M3/42 , H04L12/66 , H04W4/90
CPC分类号： H04W4/22 , H04L12/66 , H04M3/42161 , H04M3/4234 , H04M2201/42
摘要： Systems, methods and computer program products for generating and displaying various user interfaces for configuring one or more call handling rules associated with managing virtual PBX services rendered at an extension are described. The user interfaces can be used to configure virtual PBX services for a single- or multi-extension environment. The virtual PBX services can provide, for example, a main number, and calls made to the main number can be managed according to one or more sets of call handling rules associated with the virtual PBX services and which can be configured through the user interfaces. The user interfaces can be web-based interfaces accessible through a browser, and can be accessed only after a user or administrator has setup and activated the virtual PBX services.
摘要翻译：描述了用于生成和显示用于配置与管理在扩展处呈现的虚拟PBX服务相关联的一个或多个呼叫处理规则的各种用户界面的系统，方法和计算机程序产品。用户界面可用于为单个或多个扩展环境配置虚拟PBX服务。虚拟PBX业务可以提供例如主号码，并且可以根据与虚拟PBX业务相关联的一组或多组呼叫处理规则来管理对主号码的呼叫，并且可以通过用户接口来配置呼叫处理规则。用户界面可以是通过浏览器访问的基于Web的界面，只有在用户或管理员设置并激活虚拟PBX服务后才能访问。

9. 发明申请

WO2010017038A3 REMOTE CALL CONTROL FOR MOBILE TELECOMMUNICATION DEVICES AND SERVICES 审中-公开
标题翻译：移动电信设备和服务的远程呼叫控制
公开(公告)号：WO2010017038A3
公开(公告)日：2010-05-14
申请号：PCT/US2009051598
申请日：2009-07-23
申请人： RINGCENTRAL INC , SHMUNIS VLADIMIR , VENDROW VLAD
发明人： SHMUNIS VLADIMIR , VENDROW VLAD
IPC分类号： H04W4/16 , H04W4/12 , H04W76/02 , H04W88/14
CPC分类号： H04M3/436 , H04M3/53308 , H04M7/003 , H04M7/1205 , H04M2203/158 , H04M2203/2011 , H04M2203/4563 , H04M2203/459
摘要： System and methods for providing telecommunication functions on a mobile device are disclosed. An inbound call request is received, a call control interface is presented for a user to choose among a plurality of communication modes by which an inbound call is to be established. Call control data selecting a mode of communication is received through the call control interface. Communication is established according to the selected mode of communication. An outbound call request identifying a callee device is send from a mobile device through a packet network to a telecommunication service provider, and a call connection from the mobile device to the telecommunication service provider is established through the telecom network. The telecommunication service provider places a call to the callee device and combines the call connection from the mobile device to the connection to the callee device to establish a single joint call connection.
摘要翻译：公开了用于在移动设备上提供电信功能的系统和方法。接收入站呼叫请求，呈现呼叫控制接口供用户在要建立入站呼叫的多种通信模式中进行选择。通过呼叫控制接口接收选择通信模式的呼叫控制数据。通信根据选择的通信模式建立。标识被呼叫方设备的呼出呼叫请求从移动设备通过分组网络发送到电信服务提供商，并且通过电信网络建立从移动设备到电信服务提供商的呼叫连接。电信服务提供商向被叫设备发出呼叫，并将来自移动设备的呼叫连接与到被叫设备的连接进行组合以建立单个联合呼叫连接。

10. 发明申请

WO2011028350A3 DOCK STATION FOR MOBILE DEVICES 审中-公开
标题翻译：移动设备的驻车站
公开(公告)号：WO2011028350A3
公开(公告)日：2011-07-07
申请号：PCT/US2010044196
申请日：2010-08-03
申请人： RINGCENTRAL INC , SHMUNIS VLADIMIR
发明人： SHMUNIS VLADIMIR
IPC分类号： H04W88/04 , H04W92/10
CPC分类号： H04W4/16 , H04M1/04 , H04M1/57 , H04M1/72527
摘要： Systems, methods and computer program products for processing a call as between a mobile device and a linked base telephone system are described. A phone docking station allows the mobile device to be linked to the base telephone system. Features of either the mobile device or the base telephone system may be used to support a call. For example, through the phone docking station, one or more features and functions of the mobile device may be enabled on or supported by the base telephone system.
摘要翻译：描述用于在移动设备和链接的基础电话系统之间处理呼叫的系统，方法和计算机程序产品。电话坞站允许移动设备链接到基本电话系统。移动设备或基本电话系统的特征可以用于支持呼叫。例如，通过电话对接站，移动设备的一个或多个特征和功能可以由基本电话系统启用或由其支持。

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